Trainee Claims Handler

  • Following a full training programme, to be responsible for a portfolio of motor claims, including the assessment, valuing and settlement of the claim
  • To deliver a positive customer experience by communicating with our stakeholders in a helpful, proactive and professional manner
  • To handle and settle claims made upon the Bureau promptly and fairly
  • To process work chronologically and/or in order of priority as advised, and to help out other claims handlers to ensure that this is achieved when necessary To deal with, under the supervision of the Claims Team Manager, all aspects of claims handling including letter writing, telephone contact, diary management, valuation, negotiation and settlement of the following types of claim / loss:
  • Loss or damage to property
  • Straightforward liability Issues
  • Costs - predictable scheme
  • Minor personal injury claims
  • To act within set handling authorities as defined by the Claims Authorities Matrix
  • To ensure that the customer outcome and quality of customer experience is at the heart of the work
  • To complete all necessary elements of the training and development requirements for a Trainee Claims Handler



  • To have and display excellent, professional working relationships at all levels and set a good example to all staff, visitors and contacts
  • To be clearly recognised as someone who displays a positive attitude to the Bureau, its management and the business rules to which they adhere

Skills and knowledge

  • An understanding and application of the MIB agreements and claims handling processes / procedures, gained from experience of working as a Trainee Claims Handler or similar. This should include:
  • Uninsured Drivers Agreement and/or
  • Untraced Drivers Agreement and /or
  • Internal Regulations
  • The Road Traffic Act
  • Article 75
  • EC Directives
  • To be able to use the AS400 or similar system as well as Microsoft based products
  • To understand and use the expert valuation system within the operating criteria, and fully appreciate the need and benefits of the same
  • An understanding of motor insurance and claims principles in general
  • A basic understanding of the Civil Procedure Rules and MIB stance on litigation
  • Excellent customer service skills with a focus on putting the customer first