A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Process Improvement Manager

East Midlands

£42,000 - £45,000

My client is looking for a Process Improvement to work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. Responsibilities Defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers. Apply skills such as communications and change management to help drive key priorities like technology changes, and continuous improvement. Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma. Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation techniques. Collaborating with other process managers and process owners as well as other teams in different locations to develop and execute effective processes. Supporting projects by partnering with Tech, other teams, and vendors to ensure processes are built to be effective and efficient and focus on key business objectives. Identifying operational breakdowns and inefficiencies to drive action to streamline and simplify existing processes Analysing and improve existing processes to ensure consistently great customer outcomes. Ensuring that processes are in compliance with enterprise standards and regulations Maintaining knowledge of operational procedures and ensure documentation is relevant and updated Performing quality assurance routines on existing processes Skills & experience A keen attention to detail, to be able to understand key operational processes, systems and technology and how they are effective in managing to business objectives. Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition.

FCA Compliance Officer

Milton Keynes

£35,000 - £45,000

The Client: International Consumer Lending Business This Client does not provide sponsorship. The role: Your role will be to provide proactive advice in relation to our obligations under the regulatory system and the ongoing monitoring of the adequacy and effectiveness of the measures and procedures put in place across the business. You will be responsible and accountable for minimising regulatory and conduct risks through clear, commercially focussed and solutions-driven advice across. The business. Key responsibilities will include but not be limited to: Working closely with, but independently of, business areas to identify regulatory and conduct risks, and put in place adequate measures and procedures to minimise them. Advising and assisting the business on compliance with the regulatory system in relation to its activities and establishing, implementing and maintaining adequate policies and procedures and ensuring that outcomes are tracked and any corrective actions are satisfactorily implemented. Developing and maintaining an understanding of regulatory system requirements and keeping up to date with regulatory developments, particularly in terms of their impact on activities in the business including regulator strategy, decisions and guidance. Playing a key part in driving the Compliance Monitoring Plan forward including supporting the design of the plan, reviewing the plan, identifying any required amendments and any risks to completion. Producing and managing key information in the form of reporting and other documentation in order to engage with key business areas though to senior management level. Supporting and delivering compliance and regulatory training to business colleagues where required. About you: Experience of applying relevant FCA rules, guidance and handbooks in a practical context in a consumer credit and/or retail banking environment. Analytically minded in order to simplify complex issues and evaluate systematically. Ability to plan and prioritise workload to meet tight deadlines. Strong communication skills through a range of styles and techniques appropriate to the audience. Ability to influence through the presentation of evidence and solutions–based thinking to achieve effective commercial outcomes. Experience of researching and collating complex written information. Experience of dealing with regulatory complaints and/or financial promotions would be desirable.

Lead Credit Risk Analyst

Leeds

up to £500.00

Lead Analysts support the management of Retail Credit Risk by proactively identifying credit risk issues and leading analytical projects to address these through a combination of advanced data mining, advanced statistical analytics and credit risk model development. This Client does not provide sponsorship. Key Responsibilities of the Lead Modelling Analyst: Proactively identify the need for new Retail Credit Risk Management Information, and undertake complex analysis to direct and produce new reports, for review by the Senior Leadership Team and decision making committees Act as an ambassador for best practice statistical, analytical and modelling techniques and demonstrate these to lead and direct complex analysis of the Retail Credit Risk portfolios, to enable strategic decision making by management Be viewed as an expert in the Retail Credit Risk databases, proactively identifying the need for new data processes and initiating work to develop and implement these Have an expert understanding of the credit risk lifecycle for residential and buy-to-let mortgages and current accounts, leverage that understanding to add value to all analysis, and proactively identify ways to share knowledge with more junior colleagues to improve the quality of analytics across Retail Credit Risk Be an expert in what it means to be an Advanced IRB institution for capital management, ensuring that all analytical projects undertaken are aligned to the aspiration to be Advanced IRB, and support the IRB “Use Test” Communicate results of analysis to senior management to an extremely high standard, both written and verbally. Produce papers and reports for Board and other Senior Committees, conveying the results of complex analysis in straightforward language. Develop a network of key stakeholders across the business to facilitate knowledge sharing and cross functional working, and to be viewed as a subject matter expert for Retail Credit Risk. Proactively identify ways in which Retail Credit Risk outputs and techniques can help other areas of the Group. Proactively identify issues and formulate analytical projects to address these. Manage the project “end to end” from scoping and defining requirements through to the presentation of results, including “task management” of a number of colleagues Coach, mentor and develop Retail Credit Risk Analysts and Senior Analysts Ideal knowledge and experience of the Lead Modelling Analyst: Educated to at least degree level (minimum 2:1) with an emphasis on mathematical / analytical techniques. Masters and/or PHD preferred Substantial experience of working in Retail Credit Risk within a financial services organisation, including expert knowledge of at least one of: Credit risk model development Portfolio analytics Advanced IRB Expert skills in data manipulation, SAS (or similar statistical packages), SQL and Microsoft Excel. SAS Certification desirable Outstanding analytical and problem solving skills Able to act autonomously, pro-actively identifying credit risk issues, and independently leading programmes of complex analytical work in order to determine solutions Excellent communication skills with experience of presenting and influencing at a senior level Proven ability to coach and develop junior colleagues - Proven ability to take a lead role in analytical projects

Interim Group Financial Controller

Cheshire East

£350 - £425 per day

Merje are partnered with a growing services business based in Cheshire to help appoint an Interim Group Financial Controller on a 4-month basis. With an acquisition and a major system implementation in situ, the business is seeking a technically strong, hands on interim professional to lead the management of the Group's financial and statutory reporting processes, preparation and consolidation of subsidiary accounts and reporting packs and the co-ordination of year end. The role: Reporting to the Finance Director, the Group Financial Controller will be responsible for the following; Delivery of the regulatory and statutory reporting requirements for the organisation Preparation of the consolidated accounts across the group In line with IFRS deliver the year end close down and report results to the executive team Develop key financial controls and improving internal processes across the reporting function Deliver key finance projects and participate fully in cross-functional and organisation-wide projects, to ensure their delivery to time, budget and specification Build, maintain and develop strong relationships with key internal and external stakeholders Lead and manage the Credit Control function Assist with implementing process improvements across the reporting function Key requirements: Must be Qualified ACA/ACCA or CIMA. Demonstrable and extensive accounting experience in a similar capacity. Must have worked in a group role with experience of system implementation and projects. Excellent written and verbal communication skills with the ability to comfortably present information to senior stakeholders.

Senior Auditor

Manchester

Up to £55,000 pa

Our client is an award winning banking and financial services business going through a period of rapid growth and change. Due to this they are requiring a Senior Auditor, reporting to the Divisional Head of Audit, to play a supporting role in helping the Group Internal Audit department deliver its core objectives. Key responsibilities include: Working alongside lead auditors on individual audit engagements from planning to reporting, specifically identifying key risks facing the Bank and performing sufficient and appropriate test-work on governance, risk management and internal controls and identify reportable issues. Playing an important role in helping to prepare key external Group Internal Audit reporting. Supporting lead auditors on individual audit engagements ensuring work is carried out in line with GIA methodology. Determining compliance with policies and procedures, conduct audit testing of specified areas and identifying reportable issues. Supporting lead auditors to ensure GIA reports are impactful, balanced and addressing the root cause of issues. Maintaining credibility by developing working relationships with key business stakeholders from team leader to manager level. The Person: You will have experience of auditing in financial services/banking either in an external or internal audit capacity and understanding of audit methodologies including data analytics capability. You will be newly qualified or part qualified (e.g. financial or IIA qualification) with knowledge from working in the banking or financial services sector. You will be proactive with a can-do attitude and a keen willingness to learn.

Internal Audit Manager

Manchester

Up to £70,000 pa

Our client is an award winning banking and financial services business going through a period of rapid growth and change. Group Internal Audit plays a key role in ensuring that the governance and internal control environment keeps pace and as a result they require an Audit Manager to support the Heads of Audit as well as oversee the more junior members in the team. The role: Produce audits for inclusion in the audit plan Ensure the audit strategy provides assurance over new and emerging risks Execution and delivery of audits in line with audit methodology and IIA standards and budget Produce IA reports which are balanced and address the root cause of issues. Ensure recommendations are commercial Develop and maintain credibility and develop working relationships with key business stakeholders With the agreement of the Audit Director perform risk advisory projects to support the business with high impact change initiatives Experience of auditing in financial services/banking either in an external or internal audit capacity. Experience of auditing in Financial Services with Credit Risk / Internal Ratings Based (IRB) expertise preferable Must have in-depth knowledge of audit methodologies including data analytics Good working knowledge of UK regulation and key areas of regulatory focus from PRA and FCA. The Person: The ideal candidate will have a financial qualification and knowledge working in the banking sector.

Root Cause Analyst

Nottingham

£40,000 - £50,000

To be successful in this role you should demonstrate the ability to manage problems through a structured methodology/framework such as PDCA or DMAIC alongside the utilisation of root cause problem solving tools. Working closely with process owners and managers across the business in understanding, analysing and identifying the root cause of problems alongside working collaboratively to remediate issues and communicate back improvements. You should be dedicated to Operational Excellence, and thinking and working in a lean way. Responsibilities Management of opportunities ranging from the identification of root causes through to implementation of containment and cure activity with colleagues from across the business Supporting key stakeholders/process owners to track and assess the results of improvement activity to ensure the desired outcome was achieved Management of opportunities, back log and tracking of results Training and coaching of associates on methodology and tools, supporting them in the solving of their problems Skills Graduate calibre with proven and demonstrable experience in lean/six sigma, problem solving and process improvement Demonstrable problem solving skills Ability to analyse, interpret and make recommendations from data Customer centric thinking to ensure issues and solutions make improvements both for our associates and customers Strong Stakeholder Management that works effectively across functions and departments Excellent workshop facilitation skills to map processes and identify potential root causes Ability to engage and communicate effectively at all levels of the organization Deliver improvements and tracking of improvements

Customer Service Advisor

Warrington

£20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance)

Salary: £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance) Hours: 37 hours per week between 7am and 10pm (1 in 4 weekends) (occasionally working until midnight) Training: 4 weeks classroom training + 1 week side by side Role Overview: This is a telephone based Customer Service job that would suit somebody who has had done a previous customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing an exceptional service to the customer. Duties & Responsibilities (these include and are not limited to): Taking inbound calls from customers and dealing with their queries with the greatest of empathy Logging information accurately on the in-house system Providing excellent customer services Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, respectfully and with patience Skills you’ll need: Good empathy skills Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Keywords: customer service, retail, hospitality, reception, admin, birchwood, warrington

Customer Service Agent

Warrington

£20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance)

Salary: £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance) Hours: 37 hours per week between 7am and 10pm (1 weekend in four) Training: 4 weeks classroom training + 1 week side by side Role Overview: Working in a contact centre this is a Customer Service role that would suit somebody who has had experience in a customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing exceptional customer service. Duties & Responsibilities (these include and are not limited to): Taking inbound calls from customers and dealing with their queries with the greatest of empathy Logging information accurately on the in-house system Providing excellent customer services Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, respectfully and with patience Skills you’ll need: Good empathy skills Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Keywords: customer service, retail, hospitality, reception, admin, birchwood, warrington,

Customer Service Advisor

Warrington

£20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance)

Salary: £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance) Hours: 37 hours per week between 7am and 10pm (1 in 4 weekends) (occasionally working until midnight) Training: 4 weeks classroom training + 1 week side by side Role Overview: This is a telephone based Customer Service job that would suit somebody who has had done a previous customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing an exceptional service to the customer. Duties & Responsibilities (these include and are not limited to): Taking inbound calls from customers and dealing with their queries with the greatest of empathy Logging information accurately on the in-house system Providing excellent customer services Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, respectfully and with patience Skills you’ll need: Good empathy skills Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Keywords: customer service, retail, hospitality, reception, admin, birchwood, warrington,

Data Analyst - Customer Analytics / Insight

London

£30,000 - £55,000

A well-known, modern business that has grown to be an extremely successful household brand name over the past 5 years. Initially aiming to offer a premium service to a London customer base, the company now operates in 12 countries and over 200 cities. Now has various openings at junior and senior levels for curious, analytical problem-solvers to contribute to the constant innovation and expansion of the organisation as a whole, driven by technology and analytics. This Client does not provide sponsorship. Key Responsibilities of the Data Analyst: • Join the Business Intelligence team, partnering with Analysts across all areas to drive business growth • Build and develop data and datasets • Conduct analytics and reporting • Utilise a range of tools to conduct analytics and data visualisation – SQL, Tableau, Looker, Periscope, etc. • Liaise with stakeholders to translate business needs into technical requirements Ideal knowledge and experience for the Data Analyst role: • Excellent SQL skills are essential and an understanding of database structure • Experience with data visualisation tools such as Tableau, Looker, Periscope, etc. • Experience in a similar data analyst position • Experience in customer insight / analytics • Logistics/delivery/supply chain would also be beneficial

IT Risk Consultants / Managers

Manchester

£45,000 - £70,000 pa

Roles also available in Leeds and Birmingham Our client, a leading internationally recognised Consultancy firm who are recognised for their commitment to delivering an outstanding quality of client service, are looking for IT Risk Managers / Senior Managers and Senior Consultants to join their fast-growing Technology and digital risk teams to be involved in defining risk and control frameworks and designing end to end risk management. Responsibilities: As Audit Analytics Managers / Senior Managers / Senior Consultants you will have responsibilities for: Ownership of a portfolio of audit analytics clients, reporting to the regional managers / Senior Leadership and team Directors Managing engagement teams within the wider North West and Midlands Technology & Digital Risk team, including developing the skills and confidence of junior staff Working with audit teams in the North West and Midlands to integrate analytics more deeply into the external audit approach Contribute to the groups leadership in Audit Analytics & Controls Providing Risk Advisory/Consulting services to Top Tier clients; Building and developing long terms relationships with stakeholders across their client organisations Requirements: Practical experience of working in Technology Risk, Controls & Analytics within a professional services firm or FTSE 350 Ability to think creatively, generate innovative ideas, challenge the status quo and deliver effectively with what can often be ambiguous requirements. Computer Science or technical experience or qualifications, for example SQL, VBA, ACL, Tableau, Qlikview A good understanding of finance and accounting Strong technical abilities in audit methodologies, combined with strong business acumen These roles are for variable locations across the United Kingdom, especially Manchester / Leeds and Birmingham.

Compliance Monitoring Manager

Birmingham

£50,000 - £70,000 pa

Reporting to the Head of Conduct and Regulatory Risk, this position will be new to the firm, and have responsibility for delivering the firms Compliance Monitoring Programme. Responsibilities Develop, plan and implement the firms Compliance Monitoring framework, processes and procedures in line with industry and regulatory standards and risk appetite. Leading compliance monitoring reviews covering the firms activities and processes which includes preparing terms of reference, testing the effectiveness of controls, agreeing findings with key stakeholders and tracking the issues to closure. Evaluate and ongoing review and update of progress and effectiveness of the Compliance Risk Universe. Influence and guide internal stakeholders to ensure the successful implementation of the compliance monitoring framework and the resolution of issues/actions. Collate ad-hoc and periodic regular compliance monitoring Management Information (MI) and analyse and interpret trends and issues to provide assurance to key internal governance forums and identify priorities and recommend appropriate actions/solutions. Reviewing and updating compliance monitoring procedures to drive continuous improvement. Proactively develop own knowledge of regulatory compliance keeping abreast of regulatory developments and share best practice with members of the wider Compliance Team. Deliver one off activities and projects to the outcomes and standards agreed with line manager. Experience Required Extensive experience in a Compliance or Audit related role within financial services In depth knowledge of FCA Principles, Conduct Risk and all relevant FCA Handbooks and in particular SYSC, PRIN, DISP, BCOBS and MCOB Strong organisational and personal effectiveness skills, including time and resource management Excellent oral, written communication and facilitation skills as well as the ability to present confidently and work effectively with staff and management at all levels Ability to display a range of influencing styles Excellent report writing skills Ability to investigate, analyse and interpret MI Excellent attention to detail and accuracy Good working knowledge of Microsoft Office IT literate with the ability to effectively use all Bank proprietary systems relevant to role

Head of Operational Risk

Manchester

£65,000 - £85,000

Our client is a long standing and entrepreneurially led financial services business. An exciting role currently exists for an individual to act as first point of contact on matters of risk, control, issues management and change. They will also take the lead on the reporting and analysis regarding risk and other issues across the businesses, providing independent assurance on business unit activities. The role- Providing independent assurance on business unit activities. Partnering with core Business Area Management to provide advice and guidance on Risk Management in both existing and developing processes and systems; and in support of their accountability for Operational and Conduct Risk Management Implementation of a programme of on-going support and guidance to the Senior Management Team in respect of their understanding of and adherence to, the Group Risk Management Framework to deliver fair customer outcomes Monitoring risk information provided from risk and control data and from Business Areas, challenging the adequacy and completeness of the information generated, driving recommendations for improvement and obtaining management agreement to their implementation Ensure issues are reported and associated actions are owned, actioned and documented in a timely manner Developing and maintaining a detailed understanding of the business unit’s strategies, tactical plans and performance to ensure all risk impacts are identified, assessed, and mitigated in line with the business unit’s and groups overall risk appetite Ensure an effective risk assessment and reporting framework is in place to facilitate proactive management of business risks and the reporting, escalation and resolution of issues identified. Ensuring the governance framework is maintained within business units Providing expert risk advice, guidance and practical support on the interpretation and implementation of the Risk Framework in conjunction with Group Risk. Representative for Risk and quorum member at business unit operational, governance committees; providing a robust and proportionate review and challenge of information presented, ensuring potential impacts to the risk profile of the business unit and wider are considered and mitigated. Driving and embedding an effective risk management culture within the business units supporting the achievement of overarching risk culture objectives. Overseeing the design and delivery of risk management training tailored for all employee levels to support the success of the risk framework in conjunction with Group risk. Leading, motivating, coaching and developing direct reports to maximize capabilities and potential; ensuring regular quality performance reviews are undertaken and any performance issues are addressed. Leading the QA team to provide independent assurance that the business is providing effective, accurate and timely service through the delivery of customer centric QA and thematic reviews Implementing and driving a process management function to monitor and challenge the processes and process documentation used within the operation Managing and delivering effective policy management to build an appropriate policy framework within the business Key Requirements- Extensive experience in Operational Risk gained within Financial Services Proven experience in managing people Able to run meetings and work with business teams effectively Capable of challenging views and opinions Proven experience in producing senior management reports and delivering information to stakeholders. Salary range is broad as my client is keen to consider individuals at varying levels of experience. It will however be commensurate with experience and reflect the significance of the role.

Financial Crime Manager (ABC) – Investment Management

London

£60,000 + Bonus + Package

A leading global investment management business are looking to recruit an experienced financial crime practitioner to join their growing business with a particular focus on ABC and Tax Evasion. You will be responsible for providing an advisory function to the business, risk assessments and policy and procedural drafting. You will be responsible for: Embedding the Financial Crime control framework with regards to ABC & Tax Evasion Providing advice and guidance to the business on ABC & Tax evasion Regulatory horizon scanning Undertake FCC risk assessments Act as point of escalation for Gifts & Hospitality queries Delivering tailored training to employees that are at a high risk of being exposed to bribery and/or tax evasion Requirements: The ideal candidate for this role will have global experience across ABC and Tax evasion risk assessments and providing a 2nd line advisory function to the business. You will have a high level of knowledge of the UK Bribery Act, Foreign Corrupt Practices Act and Criminal Finance Act and how these relate to a global business, specifically UK, APAC and US jurisdictions. This is a fantastic opportunity to join a highly engaging and market leading organisation. The organisation offers strong growth potential and further progression