A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Customer Service Advisor

Warrington

£20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance)

Salary: £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance) Hours: 37 hours per week between 7am and 10pm (1 in 4 weekends) (occasionally working until midnight) Training: 4 weeks classroom training + 1 week side by side Role Overview: This is a telephone based Customer Service job that would suit somebody who has had done a previous customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing an exceptional service to the customer. Duties & Responsibilities (these include and are not limited to): Taking inbound calls from customers and dealing with their queries with the greatest of empathy Logging information accurately on the in-house system Providing excellent customer services Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, respectfully and with patience Skills you’ll need: Good empathy skills Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Keywords: customer service, retail, hospitality, reception, admin, birchwood, warrington

Customer Service Agent

Warrington

£20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance)

Salary: £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance) Hours: 37 hours per week between 7am and 10pm (1 weekend in four) Training: 4 weeks classroom training + 1 week side by side Role Overview: Working in a contact centre this is a Customer Service role that would suit somebody who has had experience in a customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing exceptional customer service. Duties & Responsibilities (these include and are not limited to): Taking inbound calls from customers and dealing with their queries with the greatest of empathy Logging information accurately on the in-house system Providing excellent customer services Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, respectfully and with patience Skills you’ll need: Good empathy skills Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Keywords: customer service, retail, hospitality, reception, admin, birchwood, warrington,

Customer Service Advisor

Warrington

£20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance)

Salary: £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance) Hours: 37 hours per week between 7am and 10pm (1 in 4 weekends) (occasionally working until midnight) Training: 4 weeks classroom training + 1 week side by side Role Overview: This is a telephone based Customer Service job that would suit somebody who has had done a previous customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing an exceptional service to the customer. Duties & Responsibilities (these include and are not limited to): Taking inbound calls from customers and dealing with their queries with the greatest of empathy Logging information accurately on the in-house system Providing excellent customer services Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, respectfully and with patience Skills you’ll need: Good empathy skills Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Keywords: customer service, retail, hospitality, reception, admin, birchwood, warrington,

Data Analyst - Customer Analytics / Insight

London

£30,000 - £55,000

A well-known, modern business that has grown to be an extremely successful household brand name over the past 5 years. Initially aiming to offer a premium service to a London customer base, the company now operates in 12 countries and over 200 cities. Now has various openings at junior and senior levels for curious, analytical problem-solvers to contribute to the constant innovation and expansion of the organisation as a whole, driven by technology and analytics. This Client does not provide sponsorship. Key Responsibilities of the Data Analyst: • Join the Business Intelligence team, partnering with Analysts across all areas to drive business growth • Build and develop data and datasets • Conduct analytics and reporting • Utilise a range of tools to conduct analytics and data visualisation – SQL, Tableau, Looker, Periscope, etc. • Liaise with stakeholders to translate business needs into technical requirements Ideal knowledge and experience for the Data Analyst role: • Excellent SQL skills and an understanding of database structure • Experience with data visualisation tools such as Tableau, Looker, Periscope, etc. • Experience in a similar data analyst position • Experience in customer insight / analytics • Logistics/delivery/supply chain would also be beneficial

IT Risk Consultants / Managers

Manchester

£45,000 - £70,000 pa

Roles also available in Leeds and Birmingham Our client, a leading internationally recognised Consultancy firm who are recognised for their commitment to delivering an outstanding quality of client service, are looking for IT Risk Managers / Senior Managers and Senior Consultants to join their fast-growing Technology and digital risk teams to be involved in defining risk and control frameworks and designing end to end risk management. Responsibilities: As Audit Analytics Managers / Senior Managers / Senior Consultants you will have responsibilities for: Ownership of a portfolio of audit analytics clients, reporting to the regional managers / Senior Leadership and team Directors Managing engagement teams within the wider North West and Midlands Technology & Digital Risk team, including developing the skills and confidence of junior staff Working with audit teams in the North West and Midlands to integrate analytics more deeply into the external audit approach Contribute to the groups leadership in Audit Analytics & Controls Providing Risk Advisory/Consulting services to Top Tier clients; Building and developing long terms relationships with stakeholders across their client organisations Requirements: Practical experience of working in Technology Risk, Controls & Analytics within a professional services firm or FTSE 350 Ability to think creatively, generate innovative ideas, challenge the status quo and deliver effectively with what can often be ambiguous requirements. Computer Science or technical experience or qualifications, for example SQL, VBA, ACL, Tableau, Qlikview A good understanding of finance and accounting Strong technical abilities in audit methodologies, combined with strong business acumen These roles are for variable locations across the United Kingdom, especially Manchester / Leeds and Birmingham.

Compliance Monitoring Manager

Birmingham

£50,000 - £70,000 pa

Reporting to the Head of Conduct and Regulatory Risk, this position will be new to the firm, and have responsibility for delivering the firms Compliance Monitoring Programme. Responsibilities Develop, plan and implement the firms Compliance Monitoring framework, processes and procedures in line with industry and regulatory standards and risk appetite. Leading compliance monitoring reviews covering the firms activities and processes which includes preparing terms of reference, testing the effectiveness of controls, agreeing findings with key stakeholders and tracking the issues to closure. Evaluate and ongoing review and update of progress and effectiveness of the Compliance Risk Universe. Influence and guide internal stakeholders to ensure the successful implementation of the compliance monitoring framework and the resolution of issues/actions. Collate ad-hoc and periodic regular compliance monitoring Management Information (MI) and analyse and interpret trends and issues to provide assurance to key internal governance forums and identify priorities and recommend appropriate actions/solutions. Reviewing and updating compliance monitoring procedures to drive continuous improvement. Proactively develop own knowledge of regulatory compliance keeping abreast of regulatory developments and share best practice with members of the wider Compliance Team. Deliver one off activities and projects to the outcomes and standards agreed with line manager. Experience Required Extensive experience in a Compliance or Audit related role within financial services In depth knowledge of FCA Principles, Conduct Risk and all relevant FCA Handbooks and in particular SYSC, PRIN, DISP, BCOBS and MCOB Strong organisational and personal effectiveness skills, including time and resource management Excellent oral, written communication and facilitation skills as well as the ability to present confidently and work effectively with staff and management at all levels Ability to display a range of influencing styles Excellent report writing skills Ability to investigate, analyse and interpret MI Excellent attention to detail and accuracy Good working knowledge of Microsoft Office IT literate with the ability to effectively use all Bank proprietary systems relevant to role

Head of Operational Risk

Manchester

£65,000 - £85,000

Our client is a long standing and entrepreneurially led financial services business. An exciting role currently exists for an individual to act as first point of contact on matters of risk, control, issues management and change. They will also take the lead on the reporting and analysis regarding risk and other issues across the businesses, providing independent assurance on business unit activities. The role- Providing independent assurance on business unit activities. Partnering with core Business Area Management to provide advice and guidance on Risk Management in both existing and developing processes and systems; and in support of their accountability for Operational and Conduct Risk Management Implementation of a programme of on-going support and guidance to the Senior Management Team in respect of their understanding of and adherence to, the Group Risk Management Framework to deliver fair customer outcomes Monitoring risk information provided from risk and control data and from Business Areas, challenging the adequacy and completeness of the information generated, driving recommendations for improvement and obtaining management agreement to their implementation Ensure issues are reported and associated actions are owned, actioned and documented in a timely manner Developing and maintaining a detailed understanding of the business unit’s strategies, tactical plans and performance to ensure all risk impacts are identified, assessed, and mitigated in line with the business unit’s and groups overall risk appetite Ensure an effective risk assessment and reporting framework is in place to facilitate proactive management of business risks and the reporting, escalation and resolution of issues identified. Ensuring the governance framework is maintained within business units Providing expert risk advice, guidance and practical support on the interpretation and implementation of the Risk Framework in conjunction with Group Risk. Representative for Risk and quorum member at business unit operational, governance committees; providing a robust and proportionate review and challenge of information presented, ensuring potential impacts to the risk profile of the business unit and wider are considered and mitigated. Driving and embedding an effective risk management culture within the business units supporting the achievement of overarching risk culture objectives. Overseeing the design and delivery of risk management training tailored for all employee levels to support the success of the risk framework in conjunction with Group risk. Leading, motivating, coaching and developing direct reports to maximize capabilities and potential; ensuring regular quality performance reviews are undertaken and any performance issues are addressed. Leading the QA team to provide independent assurance that the business is providing effective, accurate and timely service through the delivery of customer centric QA and thematic reviews Implementing and driving a process management function to monitor and challenge the processes and process documentation used within the operation Managing and delivering effective policy management to build an appropriate policy framework within the business Key Requirements- Extensive experience in Operational Risk gained within Financial Services Proven experience in managing people Able to run meetings and work with business teams effectively Capable of challenging views and opinions Proven experience in producing senior management reports and delivering information to stakeholders. Salary range is broad as my client is keen to consider individuals at varying levels of experience. It will however be commensurate with experience and reflect the significance of the role.

Financial Crime Manager (ABC) – Investment Management

London

£60,000 + Bonus + Package

A leading global investment management business are looking to recruit an experienced financial crime practitioner to join their growing business with a particular focus on ABC and Tax Evasion. You will be responsible for providing an advisory function to the business, risk assessments and policy and procedural drafting. You will be responsible for: Embedding the Financial Crime control framework with regards to ABC & Tax Evasion Providing advice and guidance to the business on ABC & Tax evasion Regulatory horizon scanning Undertake FCC risk assessments Act as point of escalation for Gifts & Hospitality queries Delivering tailored training to employees that are at a high risk of being exposed to bribery and/or tax evasion Requirements: The ideal candidate for this role will have global experience across ABC and Tax evasion risk assessments and providing a 2nd line advisory function to the business. You will have a high level of knowledge of the UK Bribery Act, Foreign Corrupt Practices Act and Criminal Finance Act and how these relate to a global business, specifically UK, APAC and US jurisdictions. This is a fantastic opportunity to join a highly engaging and market leading organisation. The organisation offers strong growth potential and further progression

Compliance Manager (Exclusive assignment) - Permanent or Interim appt considered.

Manchester

£45,000 - £65,000 + Benefits

My client is evolving quickly and aims to be one of the leading retail tech companies and an employer of choice. In line with its retailer-led strategy, they have determined that the UK, as the world’s third largest e-commerce market, with more than £133b in online retail sales per annum, represents the next logical step for international expansion. To accelerate and de-risk their planned entry to the UK, they have made a strategic acquisition of a UK-based buy now, pay later business. The Role They are now seeking an individual to perform the role of Compliance Manager (UK) to take on what is a unique and broad based role. You will be an experienced Compliance Manager with the ability to ensure the company adheres to legal and compliance standards and in-house policies and procedures. You will be responsible for enforcing UK regulations in all apsects and levels of business as well as provide guidance on compliance matters. Key Responsibilities: Maintain an understanding of relevant laws and regulations with particular focus on Money Laundering and Data Protection to provide advice and guidance to Head of Risk & Compliance enabling the implementation of compliant policies and procedures. Provide UK regulatory guidance and support across the business. Monitor compliance with laws, regulations and internal policies Ensure that your findings are recorded and followed up with management so that issues can be rectified Manage all aspects of any UK registers and policies Liaising with the regulators as required and assisting with regulatory enquiries and inspections Keeping accurate records of all activities which have regulatory implications i.e Data Processing Agreements Educate employees on not only the regulations but also the impact to the organisation if these are not complied with Manage the regulatory training program Manage the Compliance Monitoring Plan Contribute to robust and effective compliance controls within the organisation Implement and maintain the conduct risk dashboard Review marketing materials, presentations and websites to ensure compliance with regulatory requirements Provide a second line of defence function for the UK business Support the Head of Risk & Compliance in providing updates and reporting on UK registers and policies - producing all the relevant reports for the operational risk committee Person Specification: Be a self-starter and be flexible Have experience in Financial Services preferably within a regulated consumer credit environment Have experience of FCA handbook PRIN, SYSC and CONC Have experience dealing and managing Anti Money Laundering strategy and the relevant controls in line with JMLSG. Have experience of liasing with ICO Highly developed communication and influencing skills with ability to build relationships across the organisation at all levels This is a ‘hands on’ role working as part of a small dedicated team and the successful candidate will have a flexible approach and a ‘can do’ attitude to problem solving. The ability to work autonomously is important as is the ability to manage multiple work flows. Salary range is broad as my client is keen to consider individuals at varying levels. It will be entirely commensurate with experience but will reflect the significance of the role. Though the preference would be to appoint someone into the role on a permanent basis, my client is also open to considering someone on an interim basis initially given the start up nature of the role. They are open to considering someone on a fixed term or interim basis and again the day rate would be entirely commensurate with experience. MERJE have been appointed exclusively on this role and any CVS sent direct to the client will be forwarded through to MERJE for consideration.

AML Data Analyst

London

£45,000 - £55,000

Our client is a leading fintech retail bank who are looking for an AML Data Analyst. The role will be responsible for leading the development of AML analytics for optimization of investigations. The role will also support the operational team with their transaction monitoring duties who will be verifying third party payments, monitoring financial sanctions and completing name screening checks. Key responsibilities include: Developing, maintaining and communicating a deep understanding of the Transaction Monitoring (TM) product (FCRM). Collecting and defining business requirements in cooperation and in association with the business and second line. Identifying, reporting and owning risks and issues. Supporting and coordinating User Acceptance Testing (‘UAT’), working in cooperation with the QA, Test teams and the client, helping to define test scenarios. Collecting, documenting and sharing lessons learned to contribute to continual improvements to the processes supporting end-to-end TM change management and system support. Developing, maintaining and sharing a suite of documentation which defines the end-to-end data model, including Extraction, Transformation, Loading and use in TM scenarios. Employing data querying and analytical techniques to support the understanding of data and creation of management reports and actionable intelligence. Assisting the operational team with any ad-hoc requirements. Key Requirements: Experience as a Business Analyst/Data Analyst SQL Experience in delivering technical and/or operational solutions in Anti – Financial Crime in the Financial Services Industry Understanding of Transaction Monitoring and AML policy, procedures and operating models Understanding of the payments industry.

Telesales Manager

Manchester

up to £50,000 + OTE of £90,000

Would you like the opportunity to be a sales leader at the heart of a rapidly expanding technology business? With an established sales team in London, my client is now looking to grow the Sales function with a new site based in Manchester and are offering an unrivalled opportunity for the right individual to have a major impact on the growth plans in the business. What do you need? Well, you will be an experienced Telesales Leader who has managed developing teams in a fast paced outbound sales environment and be a true inspiration to those around you. We are looking for individuals that ooze passion and have a proven track record of exceeding sales targets. Managing, Coaching and Driving your team forward will be your only focus, well, alongside meeting and exceeding sales targets. With growth plans in Europe and America, this is a business that will soon be a global player in their field and with the product that they are bringing to the market, this is a fantastic time to make your mark in a brilliant organisation. What’s on offer? A salary of up to £50,000 with on Target Earnings of £40,000 – Which is uncapped by the way! On top of this there are 25 days’ holiday and great incentive days! All of this accompanied with the career opportunities available makes this an opportunity not to be missed!!!

Manager, Retail Conduct - Consulting

London

£50,000 - £70,000

We are looking for an experienced Life/Pensions expert to provide consulting advisory managing key delivery, leadership and technical roles on a variety of conduct risk projects across this sector, within this well-established team and firm. The Client- Big 4 Consulting firm The role- Liaison with clients on areas of regulatory focus for the Life/Pensions sector Providing technical regulatory and conduct risk advisory support to clients in the Life/ Pensions and Wealth sectors Project set up, management and delivery across a variety of clients Working to tight deadlines, managing more junior members of the team Support the business development of new opportunities for the team and thought leadership where required Key Requirements- An experienced life and pensions professional Educated to degree level or equivalent Ability to think creatively, generate innovative ideas Effective people management in leading, coaching and developing more junior staff The ability to travel to client sites as required Good networking and influencing skills would be an advantage Excellent communication skills – both written and oral Location: London/Bristol/Cardiff or Edinburgh

Payment Distributor

Trafford Park

£17,000 pa

Permanent: Full Time 37.5 hours Shifts: Monday – Friday (shifts between 8am-8pm) Start Date: ASAP Our client is looking for a Payment Distributor to join their fast growing, independent financial services business based in Trafford Park. You will be responsible for the efficient distribution of client monies to creditors, whilst adhering to all relevant legislation and guidelines. You will manage relationships with clients whilst providing a first class customer service. To ensure the timely and accurate distribution of client monies Administer new customer accounts and monitor progress until full creditor information received by third party Promptly deal with and resolve customer and creditor queries by telephone and email Ensure that all customer and creditor correspondence is processed accurately Liaise with various internal departments where necessary, building key relationships to support your customers’ requirements Establishing and setting up customer payments, including the processing of debit cards Interact with third party systems ensuring all information is consistently accurate Calculation of balances Re-calculation of distribution amounts for customers on reduced payment arrangements Ensure the timely production of all payment files Produce precise statistical information for Management Reports Investigation and administration of returned or unallocated payments Action internal diary requests from other departments Maintain all changes to the creditor table Essential Skills GCSE Math and English at least Grade C Highly numerate Understanding of FCA Excellent communication and organisational skills Ability to work to deadlines Attention to detail Intermediate computer skills Proven time management skills Desirable: Previous experience of working in a call center environment Previous experience of working within financial services Knowledge and experience of working within an FCA regulated environment Degree Educated Benefits: On site gym Restaurant Costa Coffee Named in Sunday Times Top 100 companies to work for

Compliance Manager

Leicestershire

£80,000 + benefits

Job Description: My client is looking for an experienced Senior Compliance Manager to ensure the company adheres to legal standards and in-house policies. You will be responsible for enforcing regulations in all aspects and levels of business as well as provide guidance on compliance matters. The role will involve: Keep up to date with, and understand, relevant laws and regulations Monitor compliance with laws, regulations and internal policies Ensure that your findings are recorded and followed up with management so that issues can be rectified Educate employees on not only the regulations but also the impact to the organisation if these are not complied with Investigate irregularities and non-compliance issues Report back to business functions on current risk and compliance performance Contribute to robust and effective compliance controls within the organisation Review marketing materials, presentations and websites to ensure compliance with regulatory requirements Conduct annual staff training – Financial Crime / Anti Money Laundering etc Maintain T&C records for all Advisers Conduct regular T&C 121 meetings with Advisers Key Requirements: Previous Compliance experience at a senior level Level 4 Diploma qualified IFA experience essential

Administrator/Office Assistant

Manchester

£12 - £15 per hour depending on experience

Location: Manchester City Centre Hours: 35 Hours Monday to Friday (between 7am -7pm) Pay: £12.00 to £15.00 per hour (Depending on Experience) Duration of Contract: One Month Job Description: The Administrator will provide day-to-day support for a Financial Services organisation settle in to their new premises within City Centre of Manchester. This company is very professional and busy, so they are looking for someone who is flexible and used to working in a busy environment. Duties & Responsibilities: General administration Data input and updating spreadsheets Office re-organisation Filing Ad-hoc office duties Knowledge & Requirements Needed to Fulfil this role: Good organisational skills Able to work flexibly in a very busy and unpredictable environment Ability to construct clear, accurate and grammatically correct Ability to work as part of a team Computer literate with a thorough knowledge of Microsoft office packages (in particular Excel to Intermediate or advance level)