A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Credit Risk Analyst

Liverpool

Up to £35,000

An established Financial Services business with a long history of consumer lending. The largest of its kind in the UK, the company constantly grows and develops, as proven by impressive financial results in 2018. Now looking to appoint a Credit Risk Analyst to support business strategies relating to acquisitions and account management. Candidates must have right to work in the UK Key Responsibilities of the Credit Risk Analyst: Develop and maintain risk management strategies Analyse data, monitor / report on strategy performance and translate data into actionable insight Oversee the use of statistical models in strategy design Identify improvement and growth opportunities, working with key stakeholders to implement Optimise the risk and reward performance of Credit Risk strategies Ideal knowledge and experience for the Credit Risk Analyst role: Excellent analytical abilities Good technical skills with SAS or SQL Experience in a similar role or risk/analytics function A Financial Services background Excellent attention to detail and accuracy skills Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Finance Manager

Milton Keynes

c. £60,000 + Bonus + Executive Benefits

Our client is a market leading organisation engaged within the construction sector. They are seeking to recruit an individual of suitable calibre to assume a Finance Manager position within the business who is capable of being able to step up to the role of Finance Director in the near future. Your responsibilities will be wide and varied and will include: • Weekly and monthly sales forecasting • Monitoring construction / sales progress and risk • Monthly Balance sheet forecasting – involvement in the rolling three year planning process to ensure that funding and capital employed balances are accurately forecast • Balance sheet control - to ensure the completeness of liabilities and the recoverability of assets. • Balance sheet management – driving and managing the month-end process, ensuring the proper application of Group accounting policies and procedures • Preparing Group accounting and tax papers and returns • Liaising with Group teams on tax queries It is anticipated that the successful candidate will assume a Finance Director position in the very future. To succeed in this role you will be an ambitious professionally qualified Accountant Your attributes will include: Attention to detail and the ability to be self-critical Strong interpersonal skills, with an ability to work and communicate with colleagues from outside of the finance team and at different levels of experience Ability to identify better or more efficient ways to do the job, and to challenge the way things have been done in the past Ability to work in a tight deadline driven environment and to manage multiple priorities (either as part of or with a plc or large group company) Integrity and a desire to do the right thing Previous experience of the construction, property development or infrastructure sectors would be highly advantageous.

Risk and Compliance Manager

London

£50,000 - £60,000

A top 25 Accountancy organisation are looking to hire an experienced Risk and Compliance Manager to join their business supporting the senior partner. The role will take full ownership of Risk and Compliance governance across the Practice Assurance. Key responsibilities include: • Governance, Risk & Compliance with a focus on the legal areas of contractual arrangements, engagement risk and 3rd party exposure • Review Documentation and technical requirements • Complaint Management • 3rd Party Risk and Risk Register • Regulatory Monitoring • GDPR & DPA • Practice Assurance Reviews • Updating the Compliance Manual The Person • 5 years within a Risk and Compliance profession • Extensive experience within Professional Practice/Accountancy • Comfortable working independently and facing off to senior stakeholders Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Client Services Manager

Berkshire

£70,000

My client is looking for a Client Services Manager working alongside team members to facilitate control over and smooth running of the business. As a Client Service Manager, you will support the MD in developing business, assist in maintaining and developing Client relationships and ensuring all aspects of frontline sales, service and customer relationship management processes are operating effectively. Responsibilities • Support MD in the development of sales and relationship plans • Support the senior team with ideas, implementation and marketing campaigns • Support the development of existing/new product lines, managing/supporting the delivery and implementation of projects • Contribute to the management of the sales pipeline, supporting the Business Development team to close deals • Work closely with the Head of Operations to ensure smooth on boarding of new clients • Act as initial contact for client complaints, liaising to facilitate an appropriate response • Support the development and maintenance of relationships with Clients that will engender confidence and trust; indirectly encouraging ongoing business • Represent company at exhibitions and seminars • Identify, develop and maintain client support processes that will demonstrate an appropriately run business to our clients and the Board • Perform other related duties and tasks as necessary or as assigned • Operate within agreed mandates and budget at all times Experience & Qualifications • Previously operated at a senior level within financial services, Contact Centre or Business Process Outsourcing sector • Has a proven track record in the successful delivery of projects and business change initiatives • Previous experience of business development, marketing activities, client management and service delivery to clients • A strong competence for Microsoft office packages • Strong communication skills; needs an ability to work well with others • Able to take initiative; is self-motivated and energised to drive things forward to successful conclusions

Compliance Manager

Manchester

£40,000 - £50,000 pa

The ideal candidate will have previous experience working within a Compliance Manager role, ideally gained within a consumer credit environment, and should have excellent communication, IT and organisational skills along with the ability to work to deadlines. Attention to detail is key to this role and you must be willing to take on the full responsibility of running the compliance function. Key responsibilities include: Your role will be to support the compliance function with legal and regulatory requirements, conduct regular reviews of compliance policies and procedures, ensure both current and future activity is customer focused and complies with its regulatory obligations. Conduct regular internal reviews and audits to ensure compliance procedures are followed Identify compliance matters and make recommendations to the Managing Director that are commercially compliant Review compliance policies and procedures on a regular basis, update and roll out effectively where necessary Maintain documentation of compliance activities such as complaints received or investigation outcomes Conduct risk assessments and maintain register Assist with quality checks on staff and ensure any issues are reported immediately Monitor compliance systems in place and ensure effectiveness Overall management of compliance team and functions The Person: Strong knowledge of FCA rules and supporting FCA documentation, Data Protection legislation and the Financial Ombudsman Service. Previous experience working in a compliance management role within consumer credit or FCA regulated background Ability to lead a team and provide support and guidance on all compliance matters Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Specialist Strategy Analyst

Leeds

£35,000

My client is looking for a Specialist Strategy analyst who will work as part of a highly skilled team to provide analytics and reporting support in collections. This role involves understanding the business needs, formulating and implementing the appropriate analytical solutions, improvements and developments of reporting and consolidating information into presentable formats for senior management. The role covers a range of touch points looking at portfolio, Collections Strategy and Operational/Staff performance. Responsibilities • Performance Monitoring and analysis of the collections portfolio and operational performance. • Creating, optimisation and maintaining reporting solutions. • Consolidating information into presentable formats for senior management. • Developing and contributing towards strategies which are focused on improving the customer journey through the collections life cycle. • Support with analysing reports in regards to incident management effecting collections. • Working with Operations to implement changes and improvements through a continuous feedback loop. • Have a detailed understanding of our portfolio and operational data to ensure there is a direct link between operations performance portfolio performance. • Ensuring the strategy and its operational delivery is working as per design and meets with regulatory compliance requirements. • Providing support and help to the Operations management team with detailed reporting on our people performance. • Accountable for producing clear and accurate information. Skills and Experience • Significant experience using SQL to a high standard. • Advanced Microsoft packages Excel & Power point. • Experience working in financial services environment. • Strong problem solving abilities and finding solutions for them. • Working with numbers and understanding what they mean for our business • Breaking down processes/coding solutions and being able to explain this well to others. • Working in a lively, fast-paced team set up where priorities can change daily.

Credit Risk Analyst

Birmingham

Up to £45,000

Joining a major, established and well-known UK business, the Credit Risk Analyst will support the development of risk strategy, providing detailed analysis and meaningful Management Information. Applicants must have the right to work in the UK Key responsibilities include: Produce analytics and reporting for the Credit & Risk Department Carry out analysis, identifying trends, summarising key points and making recommendations Support the development of scoring models Deliver insightful analysis of customer behaviour and profitability The Person Strong Competency in SAS Graduate in a numerate discipline such as mathematics, statistics, engineering or economics Minimum of 12 months experience working in an analytical role Excellent numeracy and analytical capability Knowledge and understanding of data management, analysis and transformation Advanced Excel spreadsheet skills Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Product

London

£120,00

My client is looking for a Head of Product to act as product owner for the credits offered by the business. Responsibilities • Own the P&L for the product lines, ensuring that product features and pricing are appropriate to the target market. • Manage the entire product lifecycle from strategic planning to tactical activities. • Develop, recommend and drive innovation in new and existing products. • Develop and maintain strong relationships with a range of internal and external stakeholders. • Work with marketing, digital and retail teams to ensure that the proposition is clearly communicated and articulated and that appropriate customer journeys and outcomes are delivered. • Work with the Product Governance and Oversight Committee to conduct regular product reviews and to ensure that any new products / features deliver positive financial and customer outcomes. • Maintain a clear view of the market and competition, ensuring that our credit products remain competitive and deliver outstanding value to our customers. • Keep abreast of developments in the Financial Services and Credit markets, ensuring the wider leadership team are fully aware of how these impact the business. • Ensure compliance with regulatory standards through effective oversight and governance, challenging and highlighting where risks exist. Skills & Experience • At least 5+ years’ experience working at a senior level in a consumer lending environment. • An understanding of FCA regulations and Financial Services experience. • Proven track record in product development and innovation. • Experience of leading change programmes. • Passionate about delivering great customer outcomes, with a strong understanding of the needs of customers in the sub-prime market. • Strong commercial acumen with a high level of numeracy. • Understanding of credit risk and risk-based pricing strategies. • Excellent interpersonal skills, confident with strong impact and influencing skills.

Payroll Clerk

Blackburn

£ 20,000 – 25,000

A position has become available at a very stable and successful business based in Blackburn. Due to the ongoing success of the business they are now looking to take on Payroll Clerk. You will enjoy working to deadlines and have an excellent work ethic striving to get things right first time. Your responsibilities will include: Being responsible for a portfolio of clients Payrolls paying 1000+ employees Liaising with clients via telephone and email to obtain relevant payroll information Investigate any issues raised and respond to the client Dealing with starters, processing Leavers Processing statutory payments, calculating tax, pension increases where relevant, distributing payslips and payroll reports to Clients and processing Bacs You will have a proven track record of working in a payroll environment. Experience of dealing with high volumes payrolls is essential to the role. Having worked in a payroll bureau would be seen as an advantage but is non-essential. If you are working towards or have a payroll qualification this will also been seen as an advantage. You must be career focused and be driven to achieve success within your role. The role will suit anyone that is looking for a long term career in payroll, with opportunities to progress. The business offers an excellent benefits package including a pension scheme and flexible working hours. If this role sounds of interest please do not hesitate to apply by sending your CV to mabelson@merje.com tage but is non-essential. If you are working towards or have a payroll qualification this will also been seen as an advantage. You must be career focused and be driven to achieve success within your role. The role will suit anyone that is looking for a long term career in payroll, with opportunities to progress. The business offers an excellent benefits package including a pension scheme and flexible working hours. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Risk Analyst

Gloucestershire

£25,000 - £30,000

The Risk Analyst helps to ensure that the business is aware of and is suitably managing its risk. The role involves supporting and challenging senior managers across a range of divisions in the business on the risks in their area through risk relationship meetings and through the risk assessments and quarterly risk MI packs produced. The role supports the business in delivering on its strategy in a risk aware manner by identifying and managing its risks effectively. Key Responsibilities: Collate risk related management information for submission to the Board, Board Risk Committee, Executive Board and various Executive Committees Carry out the completion of risk assessments (operational and thematic assessments) and reverse stress testing processes to facilitate the effective identification, management and communication of key risks across the Group Support the Risk Managers in conducting the cycle of risk relationship meetings with senior managers in each division of the business: Providing appropriate challenge to managers on the effectiveness of the risk management framework in their areas of responsibility, capturing and recording the relevant points of the meetings to enable further challenge and updates to divisional risk registers, and producing summaries detailing the key messages and themes from these meetings, escalating any issues where appropriate Support each division of the business with developments to risk registers, providing second line oversight of divisional risk schedules Collate, assess and challenge key risk data as part of producing the quarterly Key Risk Indicator’s, seeking further information where necessary in order to identify issues or trends Support the production of ICAAPs and Capital Adequacy assessments Attend meetings, committees and project groups as appropriate to gain early insight into changing risk exposures within the Group or to provide updated on risk related matters Attend relevant external briefings and events and communicate topics discussed at these groups within the business Develop relationships with key divisions, which contribute to the development of proposition and governance of it, within the Group to help foster a positive risk culture Stand in for/Act as the secretary for various governance committees, collating papers, issuing committee packs and documenting and circulating minutes Required Skills: A broad understanding of the entire Financial Services Industry with focus on Wealth Management is required for the role, preferably with investment management knowledge of unit trust and unit linked assets Experience of risk management either in the first or second line and/or a good understanding of the three lines of defence model Excellent Excel skills, ability to suitably manipulate data to produce and analyse MI A good understanding of the quarterly Key Risk Indicator and Loss Event reporting process, underlying data and an understanding of how these metrics link to key risk management policies Knowledge of developing and maintaining risk registers Excellent communication skills Strong interpersonal skills

Business Development Executive – Office Based

Manchester

c £40,000 pa DOE

We have an exciting opportunity for a tenacious and sales-orientated individual. You will need to be a self-starter who is inquisitive in nature and someone who love’s asking questions and listening to the answers. You will have a strategic and analytical approach to your work and you love working in sales because you’re driven and motivated by being the driving heart-beat of a business, a pressure that you thrive on. You’re inspired by the prospect of driving a new sales office and a new mission alongside a focused and determined team. You are motivated to win and you really love it when you beat them all to first place in terms of revenue! We are looking for energetic and ambitious, telephone-based new business hunters to help establish our new base in Manchester. You will be joining an already established sales team based in London and will be assigned a designated territory. This role is responsible for speaking with the senior leadership team, within Educational Art and Theatre institutions across the world to secure new business. This is a fantastic opportunity to join a growing business with a clear corporate and social mission, with a world-class team of sector and functional specialists, and a successful sales team. To support and inspire you, you will have: a phenomenal product that has exceptional outcomes a sophisticated content Marketing Team all geared to driving new leads to the Sales Team an energised, pro-active and positive New Business Sales Team in Manchester and in London, that has doubled in size in the last 12 months and with significant more growth forecast You will be joining: a sales team that is keen to learn and participates in regular internal and external (sales and product) training a sales team with exemplary leadership and training from Head of Sales and Sales Managers/ Team Leaders who have deep and varied expertise and are dedicated to ensuring that training and professional development is at the core of their team an environment that has the opportunity for professional career development The Role and Responsibilities: Meet and exceed revenue target, increase market penetration by acquiring new customers Manage end-to-end sales process from cold call to close, including prospecting/generating leads Setting up clients on the back-end Meet daily, weekly, monthly KPIs Accurate reporting of sales pipelines Skills and Experience 4+ years proven experience and success of inside sales/delivering sales over the phone Used to a high-call volume environment Experience of owning the entire sales cycle: Researching and prospecting own leads, pitching, negotiating, closing Self-starter and highly motivated Excellent organisation and time management Outstanding communication skills – particularly active listening and compelling, persuasive written and verbal communication High energy and commitment to the role Interest in Theatre and The Arts Keywords - Sales, Sales Executive, Business Development, Outbound

Customer Service Advisor (English speaking and fluent in Polish)

Didsbury

£21,000 pa

Are you looking for a unique opportunity within customer service, working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of Customer Service experts you will deliver a truly exceptional customer service which leaves every customer feeling that nothing is too much trouble. The Role: You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of customer service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Polish across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Polish Speaking, Customer Relations, Automotive, Customer Service, Customer Advisor, Customer Assistant

Customer Service Advisor (English speaking and fluent in Czech)

Didsbury

£21,000 pa

Are you looking for a unique opportunity within customer service, working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of Customer Service experts you will deliver a truly exceptional customer service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of customer service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialist’s language speaker must also be able to communicate in English and Czech across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Czech Speaking, Customer Relations, Automotive, Customer Service, Customer Advisor, Customer Assistant

Credit Risk Systems Analyst

Surrey

up to £45,000

Support the development, implementation, monitoring and optimisation of new customer strategies and policies utilising Experian's PowerCurve (SDS) software across multiple portfolios and the on-going evolution of new customer management strategies ensuring business objectives are met. Key responsibilities include: Analyse business and functional requirements providing SME knowledge to deliver effective strategy changes. Enhance relationships with internal and external partners to ensure accurate and effective execution of business-critical strategies. Support the development of enhanced testing, documentation, monitoring, governance, and control. Responsible for working directly with business and operational teams to implement business critical strategy improvements including, but not limited to; credit policy, credit limit management, risk based pricing and scorecards. Provide input into key phases of the change lifecycle which include design, test and go live support. Accountable for the on-time and to specification implementation of strategy changes demonstrating robust testing methodology. We are looking for an individual with a strong analytical mind who has experience in analysing credit and risk in the financial services sector and has developed innovative solutions on how to assess risk at an individual level. To provide accurate, timely and appropriately presented internal and external corporate and service level reporting and analytics Responsible for documentation of strategies and policies adhering to strict governance controls. The Person: 1-2 Years’ experience within a regulated financial services organisation. A degree level or equivalent education in a numerate or analytical discipline. Strong analytical and problem-solving skills. Risk strategy development experience with a core background in Secured Credit Risk. Experience in managing relationships with internal and external stakeholders Strong desire to learn and ability to work in a fast paced start up environment

Credit Risk ICAAP Modeller

Surrey

up to £65k

Working as a part of the modelling team within the Credit Risk function be primarily responsible for the regular production of the ICAAP along with associated models, procedures and monitoring reports. The ideal candidate will have previously been involved in the production of the ICAAP and will fully understand the ICAAP process, developed models, ran stress scenarios and documented management actions. They will also be used to working in a credit risk function (preferably within the UK mortgage market) and be familiar with the range of analytical and modelling techniques that will be used to understand behaviour across the full customer lifecycle Key responsibilities include: To support the production of the ICAAP for BGFL; Definition, design, model development and production of ICAAP analytics and reporting metrics; Work closely with different departments and stakeholders across the organisation facilitating the production and gathering of information; Responsible for documentation of strategies and policies as appropriate; Production of such ad-hoc analysis as is required by the business to provide insight into customer behaviour. The Person 3-5 years’ experience in a regulated financial services organisation, ideally within UK mortgage market; Previous working experience writing or producing the ICAAP; Working knowledge of relevant PRA prudential rules and regulations; University degree in technical field (e.g. mathematics, physics, statistics, economics, computational finance etc.); Demonstrable modelling, analytical and problem-solving skills; Experience in managing relationships with internal and external stakeholders; Self-motivated with a strong desire to learn and the ability to work in a fast paced start up environment; Strong written and verbal communication skills; 2+ years’ hands on experience of working with SAS; Highly proficient using Excel and other analytical software such as R, SQL, Python, XML. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.