A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Management Accountant

Nelson

£40,000 – 45,000 pa

A leading manufacturer in their field are currently recruiting for a Management Accountant on a permanent basis, based at their office in Nelson. In order to be considered for the role you will be qualified accountant (ACA, ACCA, CIMA). The focus of the role will be on the International subsidiaries and it will include full P&L and Balance Sheet management for each entity. The role, where necessary, will include support for the UK business, notably in relation to intercompany transactions. Your main duties will include; Management of cash and posting of all transactions, including bank reconciliations. Month end management accounts preparation including P+L commentary and variance analysis against budget/forecast. P&L analysis on margin by channel, carriage and other KPIs. Balance sheet reconciliations International tax compliance including VAT returns, sales taxes and other international compliance obligations relevant to finance. Supporting finance tasks for the UK subsidiary where applicable. Report into the Finance Manager, supporting the management of two accounts assistants within the finance team. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Compliance (Exclusive Assignment)

Hull

c. £80,000 + Bonus + Benefits

Our client is a well-respected Financial Services organisation who are currently recruiting for a Head of Compliance. This is an integral and highly influential role within the business where you will be required to set the vision and strategy for the compliance function across the firm. Create processes that support business growth and enable the company to maintain its authorisation to distribute financial products and to set and drive the vision and strategy for the development and implementation of a flexible and responsive program of controls for the business. Key responsibilities include: Grow the Compliance program to meet the future needs of the organisation Manage all aspects of the organisation’s interactions with the FCA, ICO, Ofcom or any other regulatory body as and when is necessary Interpret FCA, ICO and Ofcom guidelines for the business and design and implement appropriate compliance responses Ensure the organisation maintains its strong culture of achieving good customer outcomes Lead the Risk, Compliance & Conduct Committee and the associated compliance and governance processes to ensure the key risk requirements of the Board are being met Ensure the organisation is kept informed of the latest and future regulatory and legislative requirements Own the Enterprise Risk Management planning function and engage key stakeholders to obtain inputs and ensure mitigating controls are being implemented. Provide the Board and Executive with the required management information to monitor the effectiveness of compliance and risk controls and management processes Take full ownership of all compliance and risk related activity within the organisation Manage and develop a team of compliance and quality assurance staff to achieve their stated objectives Provide ongoing guidance, training and peer support to other relevant staff Provide sign off of advertising and marketing material, scripts, training material. Assist in the design, rollout and maintenance of the firms response to the Senior Managers Certification Regime The Person: High calibre Compliance professional with experience in the financial services industry. Preferred focus on insurance or direct to customer sales in financial services. Extensive knowledge of legal, regulatory and compliance requirements including ICOBs, SMCR, GDPR and Ofcom. Proven track record of compliance program design Created, implemented and maintained governance structures that promote cross-functional teamwork in a compliance context Ability to inspire and manage change across different functions in an organization Excellent management and leadership skills To discuss the role in greater detail please contact Paul Sherlock on 0161 883 2746 or send through your CV to psherlock@merje.com

Chief Risk Officer (Retained Assignment-Exclusive to MERJE)

Manchester

£180,000 - £220,000 + Bonus + Benefits

MERJE has been formally retained to recruit for the following role. My client is a market leader in their chosen field. Since its founding, a combination of organic growth and acquisitions have played a major part in the company’s progression to its current standing in today’s market. As part of this exciting evolution, the organisation is now looking to appoint a Chief Risk Officer to oversee and monitor the effective management of risks within the Group, to enable entrepreneurial leadership within a framework of prudent and effective controls which enables risk to be assessed and managed. Reporting to the CEO, you will attend the Board as required to discharge your risk and compliance responsibilities. The role will also be an FCA approved person for SMF 17 (MLRO) under the senior management regime. Key responsibilities include: To be accountable to the Board for oversight of the risk management framework for the group. To provide oversight and challenge of the groups systems and controls in respect of risk management. To challenge the Board on, any business strategy or plans that exceed the groups risk appetite and tolerance. Develop, implement and maintain a robust risk management framework and strategy covering all areas of risk, Operational (including Information Security and Health and Safety), Insurance, Conduct and Regulatory, to ensure the group manages its business within risk appetite and meets regulatory requirements. Develop and implement a programme of risk management training and awareness to ensure a robust risk culture throughout the group. Develop and maintain written policies and procedures to identify, manage and control key risks for all defined risk categories. Develop and maintain the three lines of defence framework to provide assurance as to the adequacy of the control framework within group. To be fully independent of groups individual functions. Establish, implement and embed effective risk management practices and culture throughout the group which enable the organisation to meet its strategic goals. Monitor and assess the effectiveness of risk management and internal systems and controls in the firm to enable timely and effective statements to management and the Board. To ensure that the data used by the group to assess its risks are fit for purpose in terms of quality, quantity and breadth. To provide oversight and validation of the groups external reporting of risk. Act as primary liaison officer with Internal Audit to ensure an internal audit plan takes into account all the risks that apply to group. Develop effective systems for following up managements actions to implement the outcomes from risk management, compliance and internal audit recommendations. To oversee the performance of the Head of Compliance ensuring that the group has adequate regulatory controls to meet its legal and regulatory requirements. To act as MLRO ensuring that the group has adequate regulatory and anti-money laundering controls to meet its legal and regulatory requirements. Safeguard the independence of the risk management, compliance and financial crime functions in fulfilling their legal and regulatory responsibilities. To abide by all financial crime related policies, procedures and reporting obligations applicable to the role. To oversee the performance of the Head of Information Security ensuring that the Group has adequate Information Security controls to meet its legal and regulatory requirements. To oversee the performance of the Head of Health and Safety ensuring that the Group has adequate health and safety controls to meet its legal and regulatory requirements. To oversee the performance of the Head of Operational Risk ensuring the Group has adequate Operational Risk controls to meet it's legal and regulatory requirements Contribute to the creation and implementation of the groups Strategic Plans. The Person: Proven track record of delivering and embedding risk management and corporate governance systems and processes within a regulated environment, ideally into a relatively immature organisation. You will have the gravitas and interpersonal skills to quickly build effective relationships within the organisation and gain the respect of the senior management team and the Board. In depth technical knowledge and practical experience of risk management methods and FCA regulation and regulatory processes. Confident presenter with strong verbal and written communication skills, strong negotiation and influencing skills, calm and diplomatic. Strong leadership skills are key, with the ability to inspire and motivate staff from a variety of backgrounds and experience levels and gain the respect of colleagues at all levels of the business Builder of positive relationships with a collaborative style used to achieve organisational goals. Salary range is broad and entirely commensurate with experience but reflects the significance of the role. Package is comprehensive and includes Company car scheme, bonus, healthcare and pension. In terms of location, the role would be based in their Head office in the North West of England but my client is open to considering individuals throughout the UK given their desire to appoint the best candidate and with them being able to offer a flexible working arrangement due to them having a network of offices throughout the UK. MERJE have been formally retained to recruit for this role so any CVS sent direct to the client will be forwarded through to MERJE for evaluation. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Advisor (Fluent in Arabic)

Didsbury

£21,000 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Arabic across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Arabic Speaking, Customer Relations, Automotive. Customer service, customer advisor

Head of Compliance – Life Insurance

London

£60,000 - £80,000

The purpose of this role is to set the vision and strategy for the compliance function across the Group. This will involve creating processes that support business growth and enable the company to maintain its authorisation to distribute financial products. Key responsibilities include: Develop the Compliance programme to meet the current and future needs of the organisation Manage all aspects of the organisation’s interactions with the FCA, ICO, Ofcom or any other regulatory body as and when necessary Interpret FCA, ICO and Ofcom guidelines for the business and design and implement appropriate compliance responses Ensure the organisation maintains its strong culture of achieving good customer outcomes Lead the Risk, Compliance & Conduct Committee and the associated compliance and governance processes to ensure the key risk requirements of the Board are being met Ensure the organisation is kept informed of the latest and future regulatory and legislative requirements Own the Enterprise Risk Management planning function and engage key stakeholders to obtain inputs and ensure mitigating controls are being implemented. Provide the Board and Executive with the required management information to monitor the effectiveness of compliance and risk controls and management processes Take full ownership of all compliance and risk related activity within the organisation Manage and develop a team of compliance and quality assurance staff to achieve their stated objectives Provide ongoing guidance, training and peer support to other relevant staff Provide sign off of advertising and marketing material, scripts, training material. Assist in the design, rollout and maintenance of the firm’s response to the Senior Managers Certification Regime. The Person Degree or equivalent 10 years of Compliance experience in financial services industry. Preferred focus on insurance or direct to customer sales in financial services. Extensive knowledge of legal, regulatory and compliance requirements for a direct to customer insurance provider, including ICOBs, SMCR, GDPR and Ofcom. Proven track record of compliance programme design Created, implemented and maintained governance structures that promote cross-functional teamwork in a compliance context Ability to inspire and manage change across different functions in an organisation Excellent management and leadership skills Outstanding writing skills The ability to persuade senior management

Call Centre Team Manager

Watford

£30,000 - £32,000 pa

Hours: 37 Hours per week shift based between the hours of 8am-8pm Monday- Saturday and 9am-5pm Sunday Start Date: ASAP! The Role: This is an exciting opportunity for an experienced Team Manager to join the Incident Management department based in Watford. You will lead the IMC team to ensure all raised fault tickets are effectively and efficiently executed through appropriate processes meeting agreed SLA’s To optimise the working relationship between IMC, National Lottery retailer’s, 3rd party engineers, internal and external stakeholders. Provide solutions and insight through effective diagnostics and reporting. Train, coach and mentor Call Centre/Hotline/Service team, including career development. Skills: Has service desk background in a similar role, preferably with B2B experience Effective man management experience Excellent interpersonal skills Previous experience of using SAP to manage relevant events, transactions and detailed reporting Numerical, analytical & planning skills coupled with the ability to read and manipulate spreadsheets to manage and control budgets Experience of working in a controlled or regulated environment and managing stakeholders to comply with established processes and procedures Proven track record of developing and implementing continuous improvement both in process, technology and working practices Previous experience of working with customer facing and commercially orientated teams Benefits: 26 days holiday Generous pension scheme 50% off gym membership Social events Keywords: Team manager, call centre

Purchase Ledger Clerk

Darwen

£17,000 - £20,000 pa

A fantastic opportunity has arisen for an Accounts Payable Clerk to join a stable and established manufacturing company based in Darwen. This will suit an Accounts Payable Clerk who is comfortable working as part of a team as well taking on duties individually. Responsibilities in this role will include; Setting up supplier accounts and processing supplier invoices, ensuring correct authorisation is received. Handling supplier account queries via email/telephone, with prompt resolution. Reconciling supplier accounts, resolving differences (including significant issues) promptly. Managing supplier accounts for debit balances and refunded payments. Performing and entering payment runs (BACs, CHAPS and direct debits). Sending out remittance advices. Assisting with purchasing, cash management and budgeting. This is a demanding role and therefore the ideal candidate will be confident working to strict deadlines and prioritising their workload to do the best possible job. To be successful, a positive attitude, keeping calm whilst working under pressure, is essential. In return you will receive an attractive salary plus 25 days annual leave as well as other great benefits. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Pricing Analyst

Leeds

Up to £27,000

A forward-thinking, modern Financial Services organisation putting customer needs at the core of the business philosophy. Using a data-driven approach to ensure optimal services are offered, the company is passionate about working collaboratively with customers to support their financial needs. Now looking for an experienced Pricing Analyst to join the growing team. This company is unable to provide sponsorship Key Responsibilities of the Pricing Analyst: Analyse debt portfolios, identifying trends and patterns to provide pricing and valuation insight Manipulate and interrogate data using SQL Produce, maintain and monitor regular reporting Feedback and present recommendations on portfolio and operational performance Document meeting notes, records, processes, etc. Ideal knowledge and experience for the Pricing Analyst role: Experience in a similar role within an FCA regulated environment (eg. Debt recovery, insurance, etc.) Excellent analytical skills and abilities to produce reports, identify trends and provide insight Strong communication skills with the ability to present complex matters to a non-technical audience Good technical skills with SQL, Excel, SSRS, Tableau, etc. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Senior Pricing & Analytics Manager

Leeds

Up to £55,000

A forward-thinking, modern Financial Services organisation putting customer needs at the core of the business philosophy. Using a data-driven approach to ensure optimal services are offered, the company is passionate about working collaboratively with customers to support their financial needs. Now looking for a Senior Pricing & Analytics Manager to lead the growing Pricing & Analytics team. This company is unable to provide sponsorship Key Responsibilities of the Senior Pricing & Analytics Manager: Aim to continuously optimise and improve the pricing process through development and implementation of strategies, modelling capabilities, analytical capabilities, processes, etc. Lead and manage the Pricing & Analytics team, including recruitment and induction, mentoring, managing resource Support business-wide delivery of optimal analytics, promoting cutting-edge statistical techniques, methodologies, tools, systems, etc. Liaise with internal departments such as acquisitions, operations, finance, etc. to define portfolio targets, identify appropriate strategies, and present key recommendations at a senior level Ideal knowledge and experience for the Senior Pricing & Analytics Manager role: Experience in a similar role within an FCA regulated environment Strong background in and understanding of analytics and modelling processes, techniques, methodologies, etc. Able to stay up-to-date with new and emerging technologies Excellent communication skills, sharing and presenting knowledge, insight and recommendations to stakeholders, senior management, peers, etc. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Risk and Governance

Harrogate

£80,000 - £100,000

You will be a member of the Group Risk & Compliance & Internal Audit management team with responsibility for implementing and maintaining the Group’s Enterprise-wide Risk Management Framework (ERMF) and governance arrangements, and working with the businesses to build understanding and ensure the effective use of both throughout the business. Key responsibilities include: Provide risk management input, advice and guidance in respect of current proposition and any proposed changes. Member of the Product Governance & Conduct Risk Committee Documenting and maintaining the Group Risk Management Framework (GRMF), ensuring that it continues to be fit for purpose. Supporting business areas in developing and maintaining their risk registers and their use of the GRMF Be the focal point for risk management queries and escalation of risks and issues Maintaining and evolving the governance structure and its operation to best meet the needs of the group Drafting of the quarterly CRO pack and other risk reports as required for review and approval by the CRO and CEO Ownership and management of Risk Event (breaches, errors and incidents) capture and reporting activity including the process, tool, training, quality control and analysis Providing support and training as required to roll out and embed the GRMF Assisting the CRO in development of a Group Risk Appetite Framework including KRIs, and in the implementation and ongoing monitoring of risk appetite Supporting and guiding members and their delegates in the completion of the Risk & Control Self-Assessment process The Person: 5-10 years’ experience in financial services risk management Senior Operational Risk experience within 2nd line Deep knowledge of risk management frameworks and tools and of relevant FCA regulatory requirements Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Risk and Governance

Chester

£80,000 - £100,000 pa

You will be a member of the Group Risk & Compliance & Internal Audit management team with responsibility for implementing and maintaining the Group’s Enterprise-wide Risk Management Framework (ERMF) and governance arrangements, and working with the businesses to build understanding and ensure the effective use of both throughout the business. Key responsibilities include: Provide risk management input, advice and guidance in respect of current proposition and any proposed changes. Member of the Product Governance & Conduct Risk Committee Documenting and maintaining the Group Risk Management Framework (GRMF), ensuring that it continues to be fit for purpose. Supporting business areas in developing and maintaining their risk registers and their use of the GRMF Be the focal point for risk management queries and escalation of risks and issues Maintaining and evolving the governance structure and its operation to best meet the needs of the group Drafting of the quarterly CRO pack and other risk reports as required for review and approval by the CRO and CEO Ownership and management of Risk Event (breaches, errors and incidents) capture and reporting activity including the process, tool, training, quality control and analysis Providing support and training as required to roll out and embed the GRMF Assisting the CRO in development of a Group Risk Appetite Framework including KRIs, and in the implementation and ongoing monitoring of risk appetite Supporting and guiding members and their delegates in the completion of the Risk & Control Self-Assessment process The Person: 5-10 years’ experience in financial services risk management Senior Operational Risk experience within 2nd line Deep knowledge of risk management frameworks and tools and of relevant FCA regulatory requirements Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Risk and Governance

Birmingham

£80,000 - £100,000

You will be a member of the Group Risk & Compliance & Internal Audit management team with responsibility for implementing and maintaining the Group’s Enterprise-wide Risk Management Framework (ERMF) and governance arrangements, and working with the businesses to build understanding and ensure the effective use of both throughout the business. Key responsibilities include: Provide risk management input, advice and guidance in respect of current proposition and any proposed changes. Member of the Product Governance & Conduct Risk Committee Documenting and maintaining the Group Risk Management Framework (GRMF), ensuring that it continues to be fit for purpose. Supporting business areas in developing and maintaining their risk registers and their use of the GRMF Be the focal point for risk management queries and escalation of risks and issues Maintaining and evolving the governance structure and its operation to best meet the needs of the group Drafting of the quarterly CRO pack and other risk reports as required for review and approval by the CRO and CEO Ownership and management of Risk Event (breaches, errors and incidents) capture and reporting activity including the process, tool, training, quality control and analysis Providing support and training as required to roll out and embed the GRMF Assisting the CRO in development of a Group Risk Appetite Framework including KRIs, and in the implementation and ongoing monitoring of risk appetite Supporting and guiding members and their delegates in the completion of the Risk & Control Self-Assessment process The Person: 5-10 years’ experience in financial services risk management Senior Operational Risk experience within 2nd line Deep knowledge of risk management frameworks and tools and of relevant FCA regulatory requirements Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Administrator – Temporary Contract

Manchester

£10.26ph – Equivalent to £20K per annum

Salary: £10.26ph – Equivalent to £20K per annum Start Date: 29/4/19 Location: Outskirts of Manchester (Near Cheetham Hill) Hours: 37.5 Hours Monday – Friday 8.30 – 4.30 Job Description: This is an exciting opportunity to join a global company as a Data Input & Payroll Administrator, supporting a team of coordinators. The reason for these temporary vacancies is to input missing data into new systems, whilst the new systems are being integrated into the business. Responsibilities: Data Input using various online tools using a high level of attention to detail Entering Payroll details into timesheets (a high level of accuracy is needed) Using various systems to extract data into Excel Liaising with internal and external departments Updating information within an internal planning system Skills: High Level of attention to detail Proficient with Excel and MS Office Able to prioritise and organise a busy workload Methodical and structured organization skills High level of oral, written and communication skills Keywords: Admin, administrator, data input, excel

Administrator – Temporary Contract

Manchester

£10.26ph – Equivalent to £20K per annum

Salary: £10.26ph – Equivalent to £20K per annum Start Date: 29/4/19 Location: Outskirts of Manchester (Near Cheetham Hill) Hours: 37.5 Hours Monday – Friday 8.30 – 4.30 Job Description: This is an exciting opportunity to join a global company as a Data Input & Payroll Administrator, supporting a team of coordinators. The reason for these temporary vacancies is to input missing data into new systems, whilst the new systems are being integrated into the business. Responsibilities: Data Input using various online tools using a high level of attention to detail Entering Payroll details into timesheets (a high level of accuracy is needed) Using various systems to extract data into Excel Liaising with internal and external departments Updating information within an internal planning system Skills: High Level of attention to detail Proficient with Excel and MS Office Able to prioritise and organise a busy workload Methodical and structured organization skills High level of oral, written and communication skills Keywords: Admin, administrator, data input, excel

Compliance Officer

Birmingham

£25,000 – 30,000

Financial Services business, located in the West Midlands, are looking to hire a Compliance Officer to join their Compliance & Risk division. The location is easily commutable from all areas to include Birmingham, Wolverhampton, Walsall, West Brom, Dudley and Stourbridge. Key responsibilities include: Work with departments to embed the Compliance Framework, updating policy statements, investigating MPPI complaints, creating reports for the Executive Compliance Committee and the Audit & Compliance Committee. Complete compliance tasks, including compliance monitoring and quality assurance reviews as allocated, managing and prioritising own workload to ensure that work is completed within the specified timeframe. Have an understanding of the regulatory framework in which the business operates. Able to review regulatory publications and assess the impact to the business and update various documents as required. Review and approve marketing literature, adverts and other marketing material, to ensure compliance with all associated regulations. Carrying out anti-money laundering and financial crime reviews and daily transaction monitoring. Work with the MLRO to investigate any internal suspicious activity reports and report to National Crime Agency. Operate within the General Data Protection Regulations, monitoring compliance with the regulations in relation to policies, procedures, the protection of personal data and staff training. Process Data Subject Access Requests. Have a clear understanding of Operational Resilience, what constitutes an incident and the appropriate action to take when an incident occurs. Able to complete work accurately, within the required timeframe to a high standard. Perform any other compliance duties as requested. The Person Experience working in a compliance function. Have an open and approachable manner and the ability to communicate and work alongside all departments promoting a good compliance culture. Good written communications with attention to detail. Ideally hold a relevant qualification e.g. Compliance Diploma, Institute of Risk Management Certificate or Certificate in Mortgage Advice and Practice (Ce-Map)