A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Compliance Officer

Birmingham

£25,000 – 30,000

Financial Services business, located in the West Midlands, are looking to hire a Compliance Officer to join their Compliance & Risk division. The location is easily commutable from all areas to include Birmingham, Wolverhampton, Walsall, West Brom, Dudley and Stourbridge. Key responsibilities include: Work with departments to embed the Compliance Framework, updating policy statements, investigating MPPI complaints, creating reports for the Executive Compliance Committee and the Audit & Compliance Committee. Complete compliance tasks, including compliance monitoring and quality assurance reviews as allocated, managing and prioritising own workload to ensure that work is completed within the specified timeframe. Have an understanding of the regulatory framework in which the business operates. Able to review regulatory publications and assess the impact to the business and update various documents as required. Review and approve marketing literature, adverts and other marketing material, to ensure compliance with all associated regulations. Carrying out anti-money laundering and financial crime reviews and daily transaction monitoring. Work with the MLRO to investigate any internal suspicious activity reports and report to National Crime Agency. Operate within the General Data Protection Regulations, monitoring compliance with the regulations in relation to policies, procedures, the protection of personal data and staff training. Process Data Subject Access Requests. Have a clear understanding of Operational Resilience, what constitutes an incident and the appropriate action to take when an incident occurs. Able to complete work accurately, within the required timeframe to a high standard. Perform any other compliance duties as requested. The Person Experience working in a compliance function. Have an open and approachable manner and the ability to communicate and work alongside all departments promoting a good compliance culture. Good written communications with attention to detail. Ideally hold a relevant qualification e.g. Compliance Diploma, Institute of Risk Management Certificate or Certificate in Mortgage Advice and Practice (Ce-Map)

Credit Controller

Leyland

£22,000 - £25,000 pa

The UK’s largest wholesaler of drinks is currently recruiting for a Credit Controller on a permanent basis. Working from the site based in Leyland you will take full control of the credit control function. Main Duties and responsibilities include: Understanding the company’s credit control policy and adhering to it. Responsibility for orders over credit, taking accounts off stop and releasing orders from credit authorisation. Liaising with Head office for authorisation as per the company policy. Contact the customer to arrange collection of payments. Responsible for receiving new account credit applications and processing. Excellent attention to detail in checking all account paperwork Identify and clarify what terms and limit the customer requires. Processing credit checks and asset checks for new customers. Obtaining signatories where required from internal management. Set up new accounts on trinity GUI. Reviewing weekly aged debt report and having weekly account manager reviews. Reporting back to head office on a weekly basis filling out the reports that had been provided to monitor the debts. Build good relationships with internal and external customers. Responsible for cash postings. Processing Credit Limit Increase requests when necessary once authorised. Dealing with any bounced payments. Raise credit notes and resolve customer queries. Identify and escalate any of the depot’s bad debt to head office and assist in collection. The ability to take and input customer’s orders when required. Processing any necessary information to the designated legal company for the depot Various other administration duties within the office when required; confirmation, sorting the post, filing, processing orders etc. Objectives of the job: 1. Minimise the depot credit risk and maximise the depots cash flow. 2. Assist the depot manager in making credit and risk decisions. 3. Ensure customers pay on time while retaining the business. 4. Receiving, checking, and processing all new account credit application forms. 5. Support the depot in ad-hoc duties. 6. Ensure compliance with the company credit control policy. 7. Escalate any potential issues to management and assist in resolving. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Interim FCA Compliance Monitoring Manager – (Exclusive role)

Manchester

to £650 per day

My client is a market leader in their chosen field. Since its founding, a combination of organic growth and acquisitions have played a major part in the company’s progression to its current standing in today’s market. They are currently looking to bring in a No of interim compliance specialists to ultimately assist the Group toward understanding its regulatory obligations and to maintain high standards of professionalism by ensuring policies, procedures, controls, compliance monitoring, MI reporting and escalation processes are in place to support the group in maintaining a robust and effective compliance and conduct framework. Key responsibilities include: To manage and develop a small team of Compliance Monitoring Officers. To Update and re-implement the Compliance Monitoring methodology and procedures. To update, develop and implement the 2019 Compliance Monitoring Plan. To update, develop and implement appropriate monitoring MI to assist with planning, oversight of completion and reporting against the annual plan. Work effectively at all levels across the Group to provide support and assistance. Provide periodic and other relevant reports/management information on delivery work. The Person Excellent understanding of FCA - regulatory requirements and FCA culture. A strong and demonstrated ability to provide conduct compliance advice and a thorough understanding of relevant regulatory requirements. Ability to communicate clearly and concisely on complex regulatory compliance issues at all levels, both internally and externally. Ability to resolve conflict and deal with confrontation through tact and skill. Ability to work independently, but a strong team player. Assertive, analytical, accurate and tenacious. Display initiative in identifying and presenting solutions to support activities and plans. Forward looking and focused on effective processes and increasing efficiency. Practical and pro-active approach. Self-motivated, and well organised. Proven leadership, coaching and development skills. A strong and demonstrated ability to provide compliance advice. The contract will be for an initial 6 months and day rate will be commensurate with experience. The client is keen to get people on board as soon as possible so you will ideally be immediately or almost immediately available. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Interim Conduct – Senior Compliance Consultant (Exclusive role)

Manchester

to £600 per day

My client is a market leader in their chosen field. Since its founding, a combination of organic growth and acquisitions have played a major part in the company’s progression to its current standing in today’s market. They are currently looking to bring in a No of interim compliance specialists to ultimately assist the Group toward understanding its regulatory obligations and to maintain high standards of professionalism by ensuring policies, procedures, controls, compliance monitoring, MI reporting and escalation processes are in place to support the group in maintaining a robust and effective compliance and conduct framework. They require an individual to assist senior management in identifying, assessing, mitigating, effectively managing and overseeing the compliance and conduct risks with the Group Key responsibilities include: To undertake a conduct risk assessment across all business areas. To update, develop and implement the conduct risk MI dashboard To update, develop and implement the regulatory rules map for the Group To update, develop and implement the Groups Compliance Risk assessment. To update, develop and implement Compliance MI in both the 1st and 2nd lines of defence. To update, develop and implement the Compliance Manual. To update, develop and implement the regulatory tracker to include regulatory risk and progress assessment. To liaise with the Risk project to ensure that the Compliance policies and procedures are appropriately updated. To devise and implement an outsourcing risk policy and processes. To update, develop and implement the Vulnerable Customers policy. To update, develop and implement a complaints handling framework to cover both FS and non-FS complaints. To update, develop and implement appropriate root cause analysis and MI for governance reporting. Provide adhoc operational compliance and conduct advice Provide periodic and other relevant reports/management information on delivery work. The Person Excellent understanding of FCA – Conduct regulatory requirements and FCA culture. A strong and demonstrated ability to provide Conduct Risk and Compliance advice and a thorough understanding of relevant regulatory requirements. Ability to communicate clearly and concisely on complex regulatory compliance issues at all levels, both internally and externally. Ability to resolve conflict and deal with confrontation through tact and skill. Ability to work independently, but a strong team player. Proven leadership, coaching and development skills. A strong and demonstrated ability to provide compliance advice The contract will be for an initial 6 months and day rate will be commensurate with experience. The client is keen to get people on board as soon as possible so you will ideally be immediately or almost immediately available. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Interim Sales – Senior Compliance Consultant (Exclusive role)

Manchester

to £600 per day

My client is a market leader in their chosen field. Since its founding, a combination of organic growth and acquisitions have played a major part in the company’s progression to its current standing in today’s market. They are currently looking to bring in a No of interim compliance specialists to ultimately assist the Group toward understanding its regulatory obligations and to maintain high standards of professionalism by ensuring policies, procedures, controls, compliance monitoring, MI reporting and escalation processes are in place to support the group in maintaining a robust and effective compliance and conduct framework. They require an individual to assist senior management in identifying, assessing, mitigating, effectively managing and overseeing the Sales compliance and conduct risks with the Group Key responsibilities include: To provide compliance oversight to the Strategic sales process project, to ensure the sales processes are compliant with ICOBS and CONC requirements. To assist in the updating, development and implementation of the Quality of Sales Assurance reviews. To devise and implement a conduct risk MI dashboard for Sales. To assist in the development of first line compliance MI for the oversight of Sales activity. To update, develop and implement the debt management process. Provide adhoc operational compliance and conduct Sales advice Work effectively at all levels across the Group to provide support and assistance. Provide periodic and other relevant reports/management information on delivery work. The Person Excellent understanding of FCA – Sales regulatory requirements and FCA culture. A strong and demonstrated ability to provide Sales compliance advice and a thorough understanding of relevant regulatory requirements. Ability to communicate clearly and concisely on complex regulatory compliance issues at all levels, both internally and externally. Ability to resolve conflict and deal with confrontation through tact and skill. Ability to work independently, but a strong team player. Assertive, analytical, accurate and tenacious. Display initiative in identifying and presenting solutions to support activities and plans. Forward looking and focused on effective processes and increasing efficiency. Practical and pro-active approach. Self-motivated, and well organised. Proven leadership, coaching and development skills. A strong and demonstrated ability to provide compliance advice. The contract will be for an initial 8 months and day rate will be commensurate with experience. The client is keen to get people on board as soon as possible so you will ideally be immediately or almost immediately available. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Risk & Governance

London

£80,000 - £100,000

Our client provides tailored end-to-end Wealth and Financial Management services for private and corporate clients. With over 20 offices and more than 600 employees nationwide, they are one of the fastest growing Wealth Planning brands in the UK. They are looking for an innovative and experienced Risk Management professional to support the CRO in developing and embedding the Group Risk Management Framework (RMF) across the business. Key responsibilities include: Responsibility for supporting business areas with understanding and implementing risk management requirements, including developing and maintaining their risk registers Be the focal point for risk management queries and escalation of risks and issues Documenting and maintenance of the RMF Develop and maintain the Group’s governance framework and structure ensuring that it meets the needs of the group Further development risk reporting and preparation of the quarterly CRO pack Own and manage Risk Event (breaches, errors and incidents) capture and reporting including the process, tool, training, quality control and analysis Provide support and training as required to roll out and embed the RMF Develop, roll out and provide support to ExCo members with setting and maintaining risk appetite and the risk & control self-assessment process (RCSA) Recruit and manage a risk analyst Represent the company at appropriate industry and regulatory forums The Person Extensive Risk Management (RM) experience within the UK Financial Services 5+ years of 2nd Line Operational Risk experience Ideally at least 2 years of experience operating within the Wealth Management sector Experience in the development and rollout of operational risk frameworks, policies and associated standards Strong stakeholder management abilities across all levels of seniority Resilient individual with the ability to drive change and innovation Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Interim SMCR, T&C & HR – Senior Compliance Consultant (Exclusive role)

Manchester

to £600 per day

My client is a market leader in their chosen field. Since its founding, a combination of organic growth and acquisitions have played a major part in the company’s progression to its current standing in today’s market. They are currently looking to bring in a No of interim compliance specialists to ultimately assist the Group toward understanding its regulatory obligations and to maintain high standards of professionalism by ensuring policies, procedures, controls, compliance monitoring, MI reporting and escalation processes are in place to support the group in maintaining a robust and effective compliance and conduct framework. They require an individual to assist the group towards understanding its regulatory obligations with regard to the FCA SMCR, T&C and HR activities it performs; Key responsibilities include: To provide compliance oversight to the Strategic people project to implement FCA HR requirements such as remuneration governance. To provide a rule map for the SMCR changes relevant to the group and conduct a gap analysis to identify the changes required by December 2019 and into 2020. To provide compliance oversight to the SMCR implementation. To provide compliance input to the updating, development and implementing of a new Training and Competence regime across the Group. To devise and implement a people conduct risk MI dashboard. To assist in the development of first line compliance MI for the oversight of People risk. Provide adhoc operational compliance and conduct Training and HR advice Work effectively at all levels across the Group to provide support and assistance. Provide periodic and other relevant reports/management information on delivery work. The Person Excellent understanding of FCA –regulatory requirements and FCA culture. A strong and demonstrated ability to provide People compliance advice and a thorough understanding of relevant regulatory requirements. Ability to communicate clearly and concisely on complex regulatory compliance issues at all levels, both internally and externally. Ability to resolve conflict and deal with confrontation through tact and skill. Forward looking and focused on effective processes and increasing efficiency. Practical and pro-active approach. Self-motivated, and well organised. Proven leadership, coaching and development skills. A strong and demonstrated ability to provide compliance advice. The contract will be for an initial 6 months and day rate will be commensurate with experience. The client is keen to get people on board as soon as possible so you will ideally be immediately or almost immediately available. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Interim Financial Promotion – Compliance Consultant (Exclusive role)

Manchester

to £450 per day

My client is a market leader in their chosen field. Since its founding, a combination of organic growth and acquisitions have played a major part in the company’s progression to its current standing in today’s market. They are currently looking to bring in a No of interim compliance specialists to ultimately assist the Group toward understanding its regulatory obligations and to maintain high standards of professionalism by ensuring policies, procedures, controls, compliance monitoring, MI reporting and escalation processes are in place to support the group in maintaining a robust and effective compliance and conduct framework. They require an individual to assist the group towards understanding its regulatory obligations with regard to the FCA Financial promotion activities it performs. Key responsibilities include: To update and re-implement the Financial Promotion Control Standards. Responsible for devising and completing a Financial Promotions Risk assessment of all financial service marketing channels across the business. To devise and implement a Financial Promotion MI dashboard. To provide sign off for operational changes to financial promotions. Provide adhoc operational compliance and conduct advice on Financial Promotions. Work effectively at all levels across the Group to provide support and assistance. Provide periodic and other relevant reports/management information on delivery work. The Person Excellent understanding of FCA – financial promotion regulatory requirements and FCA culture. A strong and demonstrated ability to provide conduct compliance advice and a thorough understanding of relevant regulatory requirements. Ability to communicate clearly and concisely on complex regulatory compliance issues at all levels, both internally and externally. Ability to resolve conflict and deal with confrontation through tact and skill. A strong and demonstrated ability to provide compliance advice. The contract will be for an initial 6 months and day rate will be commensurate with experience. The client is keen to get people on board as soon as possible so you will ideally be immediately or almost immediately available. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Call Centre Team Manager (2nd line support technical team)

Watford

£30,000 - £32,000 pa

Hours: 37 Hours per week shift based between the hours of 8am-8pm Monday- Saturday and 9am-5pm Sunday Start Date:ASAP! THE ROLE This is an exciting opportunity for an experienced Technical Team Manager to join the 2nd line support department based in Watford. You will lead a well-established team of 6 x 2nd line support team to ensure all raised fault tickets are effectively and efficiently executed through appropriate processes meeting agreed SLA’s. Ideally you will come from a service delivery background. We are looking for a hands on manager who can be visible within the team and really establish themselves in the role. Your main duties will be: To optimise the working relationship between technical support team, retailer’s, 3rd party engineers, internal and external stakeholders Provide solutions and insight through effective diagnostics and reporting Train, coach and mentor Call Centre/Hotline/Service team, including career development Skills Service desk background in a similar role, preferably with B2B experience Effective man management experience Excellent interpersonal skills Previous experience of using SAP to manage relevant events, transactions and detailed reporting Numerical, analytical & planning skills coupled with the ability to read and manipulate spreadsheets to manage and control budgets Experience of working in a controlled or regulated environment and managing stakeholders to comply with established processes and procedures Proven track record of developing and implementing continuous improvement both in process, technology and working practices Previous experience of working with customer facing and commercially orientated teams Competencies Required: Business management expertise Product and service expertise Problem solving Customer Focus / Communication Planning and Organising Delivering Solutions Decision Making Influence Benefits 26 days holiday Generous pension scheme 50% off gym membership Social events Keywords: Team manager, call centre, technical support, 2nd line support, help desk team manager, tech support, helpdesk, 2nd line, team manager, team leader,

Group Procurement Contracts and supplier Manager

North London

£55,000 pa +Benefits

As part of the Group Procurement team you will be responsible for setting up and proactively managing the key contracts with third party suppliers. Key responsibilities include: Maintaining and developing the third party contract management system Ensure effective supplier management reviews take place on time and provide feedback and objectives for both suppliers and stakeholders alike. Assist the Head of Procurement and the wider business as required in the end to end procurement process including sourcing, tendering, analysis and negotiation of business supply requirements across all categories of spend Manage supplier contract engagement process to ensure that contractual terms are fair and consistent, ensure value for money and mitigate risk The Person: CIPS and/or degree Qualified ideally Strong supplier management experience Significant understanding of contracts across the full range of Indirect spend (there will also be the support of a legal team) Established stakeholder engagement and influencing skills Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Payroll Clerk

Blackburn

£22,000 – 26,000 pa

A well respected Accountancy Practice based in Blackburn are currently recruiting for a Payroll Specialist, on a permanent basis. This is your chance to join a very experienced payroll team where you will be responsible for your own portfolio of clients. Reporting to the Payroll Manager you will be responsible for; • Setting up new payroll clients • Create new client accounts with HMRC • Processing all payroll and submitting RTI reports to HMRC within required timescales • Calculating additional items such as holiday pay, SSP, SMP, SPP and issuing payslips • Processing all new starters and leavers • Dealing with queries from clients, their employees and the relevant local authorities. • Calculating and processing of pension contributions including set up and administration of schemes under auto enrolment. • Liaising with the pension scheme providers on all aspects of the client's pension arrangements. • Production of reports for BACS payments • Maintaining client files The ideal candidate will have recent, extensive experience of handling multiple payrolls and will work well in a busy, deadline driven environment. Having worked within a payroll bureau will be seen as an advantage but if you have worked in a fast paced, busy payroll environment within industry then this will also be considered. In return my client offers a competitive salary, Flexible working hours, along with an excellent benefits package. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Credit Risk Manager

Manchester

Up to £60,000

An established and successful retail business with headquarters in central Manchester. Now looking for a Credit Risk Manager to join the Financial Services team and support further business growth. Candidates must have right to work in the UK Key Responsibilities of the Credit Risk Manager: Own, manage, develop, refresh and monitor the IFRS9 model and governance framework Track lending strategy changes, outcomes and trends Make analytics-driven recommendations to improve processes, policies, etc. Ensure credit customer data is optimal for the IFRS9 model Work closely with senior management – Director of Credit, Head of Lending, Financial Controller, etc. Ideal knowledge and experience for the Credit Risk Manager role: Excellent analytical abilities and technical skills with SQL and SAS Strong background in Credit Risk in a consumer lending environment Understanding of IFRS9 Model development and management experience Good communication skills with the ability to build key stakeholder relationships Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Sales Executive

Blackburn

£15k OTE

Are you an enthusiastic sales person, looking for realistic and generous rewards for your sales? Have you had face to face sales experience and are looking to start a telephone based sales role? Are you looking to work for a company who offer great benefits and good career progression? Do you want to work for a fun company, with a low attrition rate? If you answered “yes” to the above questions, then read on, to find out more about this role… Job Description: Our Client has established a close team of enthusiastic, driven and committed Sales executives who develop and maintain excellent relationships with all their customers. Our team’s aim is to ensure each and every customer achieves first class service. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. We have achieved the success and image of a main dealership with the atmosphere of a family run business. We are serious about what we do and being the best, but we always ensure we have fun as we do it. This is reflected in our extremely low staff turn-over rate. As a result of our success, we are constantly developing and expanding which is why we are recruiting for more sales staff to join our online sales team. If you are an experienced sales executive who would like the opportunity to earn £70k whilst working for a fantastic company, then please see further details below. Key Responsibilities Achieve Sales targets in a fast paced environment To respond in the expected time to all online enquires To maintain a work rate and level that falls in line with the company’s objectives Follow all company procedures Adhere to the FCA rules and guidelines To treat your colleagues and the work place with respect To offer our customers a high level of service and maintain good customer satisfaction and retention Skills & Experience Previous experience in a telephony or F2F sales role Excellent communication skills with a professional and friendly telephone manner Ability to work to your own initiative with minimal supervision whilst working in a close-knit team. Self-motivated, driven and passionate about your role Previous track record of target achievement Organisation and the ability to manage numerous tasks at one time is vital

Customer Service Advisor – Part Time Evenings and Weekends

Sutton Coldfield

£19,074 Pro Rata’d

Job Description: Are you looking for part time evening and weekend work? Do you want to work for a company that provides full training? Are you passionate about providing excellent customer service? Do you want to start a job as an inbound customer service advisor, but don't have any experience? If you answered "yes" to the above questions, look no further for an amazing part time customer service job in Sutton Coldfield! We are holding Open Events on the evenings of 1st and 2nd May 2019 and would love you to come and see us and what a fantastic company we are! We are looking for friendly, reliable and empathetic customer focused individuals to join our customer service family. As a Customer Service Advisor, you will join a multi-skilled team providing customer services on a rota-basis within the Client Service Centre. Responsibilities: You will respond to high volume inbound calls from client contacts for funeral/cremation services with sensitivity and empathy You will be able to secure client sales from inbound enquiries resulting from marketing campaigns You will provide administrative support for our existing client database Resolve client concerns, queries &/or problems You will be able to manage multiple tasks to achieve the best outcome You will provide the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction You: Strong work ethics and reliability is a must! Ability to establish rapport with clients and colleagues A desire to exceed in delivering exceptional customer service at every opportunity Enthusiastic with a ‘Can Do’ attitude Highly motivated to respond to and resolve customer enquiries Great team player Adaptable approach to meet client needs (e.g. Sensitivity, patience, friendliness, empathy and efficiency) Ability to be flexible with shift patterns and overtime working Professional and business-like in approach Excellent customer service skills Hours: 20 Hours Part-time evenings and weekends Shifts between 4pm-11pm (5 weeks training, 3 weeks of the training is FULL TIME, Mon-Fri, 9am-5pm)

Customer Service Advisor

Warrington

Circa. £21k

This is a telephone based Customer Service job that would suit somebody who has had done a previous customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing an exceptional service to the customer. Duties & Responsibilities (these include and are not limited to): Taking inbound calls from customers and dealing with their queries with the greatest of empathy Logging information accurately on the in-house system Providing excellent customer service Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, respectfully and with patience Skills you’ll need: Good empathy skills Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Salary: £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance) Hours: 37 hours per week between 7am and 10pm (1 in 4 weekends) (occasionally working until midnight) Training: 4 weeks classroom training + 1 week side by side