A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Operational Risk Advisor

Cheshire West and Chester

c.£35,000 + Benefits

Job Description: Our client is a well-known Financial Services who are looking to recruit an Operational Risk Advisor working as part of the Risk team that implements and embeds a risk management ethos and culture that ensures customers are treated fairly whilst supporting the business model and strategic priorities. Key responsibilities include: The role will report to the Head of Operational Assurance and will advise on potential risks associated with business line processes. This will include identifying and assessing potential risk exposures, putting plans in place if things go wrong and advising and recommending how to avoid, reduce or transfer risks across the various business lines. You will also be responsible for managing Operational Risk, RCSA (Control Risk Self-Assessment) validation and testing within the business line, Conduct Risk reporting, Internal and External Audit coordination, including compliance reviews and BCP/DR management. In addition, the role will liaise with the wider risk teams, and provide constructive challenge to the business in regards to risk management matters. Essential skills and experience: Strong risk / compliance knowledge gained working in a within a regulated risk culture. You’ll also be confident and capable in communicating with colleagues at all levels, can work both independently and as part of a team and can deliver both clear and effective reporting to a range of audiences.

Executive PA (3 Month)

Manchester

£30,000 pa

Hours: 37.5 hours per week 8.30am – 5pm or 9am – 5.30pm The Person: The ideal person will be a hard working individual, who is professional, but also thick skinned with an understanding of “how to read a room”. It is a very grown up culture and also relaxed and there is much fun and “banter” in the office, so the right person should be able to fit in, be positive, enthusiastic, friendly, but also know when t’s time to get on with the job in hand. You will be the face of the company and the first person visitors will see, so a warm personality is important. The Role: Reporting into the President, the role has the responsibility of providing PA support to the Exec Team (President, CPO, CCO, COO, CFO and CSO). Also the role essentially is to ensure the smooth running of head office on a day-to-day basis. Responsibilities typically include: organising meetings, complex travel and diary management. This role is the main point of contact for the Exec Team including our parent company and the other operating companies. This is an exceptionally varied role, no 2 days will be the same, so we are looking for someone who is ultra-organised and is able to prioritise their workload calmly and efficiently. The successful candidate will have experience and a proven track record in the following areas: Supporting multiple Senior Management members Complex diary management & travel arrangements Preparation of powerpoint presentations and working understanding of other Microsoft Applications Managing the day to day running of an office environment Qualifications/Role Requirements: Managing diaries and organising meetings and appointments, often controlling access to the Exec Team Reminding the Exec of important tasks and deadlines Booking and arranging travel, transport and accommodation Typing, compiling and preparing reports, presentations and correspondence Organising company events or conferences Implementing and maintaining procedures/administrative systems Setting up meeting rooms and arranging refreshments and lunches Ordering stationery and office supplies Dealing with correspondence and queries Preparing letters, presentations and reports Monthly collation & submission of expense claims for each of the Exec team Liaising with suppliers (cleaners, water deliveries etc) Excellent oral and written communication skills Organisational skills and the ability to multi-task The ability to be proactive and take initiatives to support the Exec team Working Hours: Monday to Friday between 9:00am and 5:30pm. Flexibility is required, some weekend work may be needed and earlier or later start and finish times may also be required. Company Benefits: In addition to a competitive salary, we offer as a minimum: pension scheme, share save scheme, health care cash plan, retail discount scheme, cycle to work scheme, childcare vouchers and local reward & recognition schemes. We offer a range of learning and development opportunities depending on the role, with all employees having access to a range of internally delivered training modules as standard.

Inbound Customer Service Advisor

Sutton Coldfield

£19,074 pa

Hours: 38.75 per wk (rota shifts Mon – Sat, 8am - 8pm)Are you looking for a job where you can utilise and develop your amazing customer service skills? Do you want to work for a company that provides full training? Are you passionate about providing excellent customer service? Do you want to work for a company where you feel valued and respected? Do you want to start a job as an inbound customer service advisor, but don't have any experience? If you answered "yes" to the above questions, look no further for an amazing full time customer service opportunity in Sutton Coldfield! We are holding open events on Saturday 8th June and would love you to come and see us and what a fantastic company we are! We are looking for friendly, reliable customer focused individuals to join our customer service family. As a Customer Service Advisor you will join a multi-skilled team providing customer services on a rota-basis within the Client Service Centre. Responsibilities: You will respond to high volume inbound calls from client contacts with sensitivity and empathy You will be able to secure client sales from inbound enquiries resulting from marketing campaigns You will provide administrative support for our existing client database Resolve client concerns, queries &/or problems You will be able to manage multiple tasks to achieve the best outcome You will provide the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction You: Good standard of Maths and English Ability to establish rapport with clients and colleagues A desire to exceed in delivering exceptional customer service at every opportunity Enthusiastic with a ‘Can Do’ attitude Highly motivated to respond to and resolve customer enquiries Great team player Adaptable approach to meet client needs (e.g. Sensitivity, patience, friendliness, empathy and efficiency) Ability to be flexible with shift patterns and overtime working Professional and business-like in approach Excellent customer service skills Start Date: 8th July 2019 Hours: 38.75 per wk (rota shifts Mon – Sat, 8am - 8pm)

Finance Manager

Bury

£33,000 - £37,000 pa

A well-established property business based in Bury are currently looking for a Finance Manager on a permanent basis. Reporting into the Finance Director you will be responsible for a small finance team, consisting of 2 members of staff. Duties will vary and your main responsibilities will include; Preparation of timely property management accounts for review by the FD Company KPI’s Bank Reconciliations Overseeing the Debtor and Creditor ledgers including month end reports Running of the Service Charge accounts Day to day running of the Accounts department In order to be considered for the role you must be a part of fully qualified Accountant ACA/ACCA or CIMA. You will be highly proficient in Excel as well as having good understanding of finance systems (Propman would be a big advantage). You will have the ability to work in a fast moving environment as well as being able to control and motivate staff. If you are coming from a property/housing or construction background, then this would also be seen as an advantage.

Senior Forecasting planning analyst

Swindon

£45,000

My client is looking for a Senior Forecasting & Planning Analyst who have the ability to produce and demonstrate accurate forecasts. Responsibilities • Develop and maintain forecasting models and processes including candidate application and recruitment forecasts, contact centre demand and capacity planning and operational capacity planning and tracking. • Ensure all forecasts and processes support both long and short term requirements and are updated and maintained in a robust, reliable manner. • Enhance and improve forecast accuracy by reviewing volume drivers, business assumptions and benefits realisation and deliver. • Conduct performance analysis demonstrating forecast accuracy and understanding of candidate performance and progression through the recruitment pipeline. • Produce daily, weekly, monthly and annual capacity and demand plans for contact centre and operational resource requirements. • Produce and provide meaningful analysis and insight that tracks actual performance against plans and assumptions, highlighting and recommending variances and remedial actions to improve Experience • Experience of developing an MI and Analytics team using complex, high volume data • Experienced in the use of Microsoft Reporting Services and an Advanced Excel user • Experienced in the use of IT applications to extract, manipulate and report data • Experienced in the use and development of forecasting and planning methodology, tools and systems • Imagination and creativity to present MI and BI in a range of engaging ways to aid delivery methods and intuitive understanding • Effective communication and influencing skills • Proven track record of successful stakeholder management

Senior Modelling Analyst - IFRS9

Solihull

Up to £45K

Key responsibilities include: Monthly validation/ interpretation of IFRS9 Model outputs for all Group companies. Work with key stakeholders in the business advising on IFRS9 Provide insight for PD/LGD/ EAD models. Monthly presentations to IFRS9 management committee Ad-hoc investigation work as the business requires. Assist in the implementation and monitoring of new provision/ macroeconomic models. Provide provision management reports which evaluate the risk profile of the company Customer base. Provide analysis to improve the provision impact of strategies set As requested, liaise with other departments or external organisations e.g. Credit Bureau on any current or future initiatives Liaise with Operational teams as requested to ensure that policies and procedures are being complied with in an efficient manner Develop provisioning methodologies Work with Credit Risk Team to explain reasons for performance Interaction with other business models e.g. pricing, attrition and budgeting Validate expert credit judgements The Person Strong analytical experience. Strong IT skills including Advanced Microsoft products. Strong experience of reporting in SAS e.g. Macros/ automation of tasks/ scheduling etc. SQL programming is desirable but not essential. Excellent analytical and communication skills. High level of self-motivation. Able to take initiative and work with minimum supervision. High level of accuracy and attention to detail. Strong desire to succeed and exceed goals set. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Commercial Finance Manager/Executive

West London

£50,000 - £60,000

A new, healthy snack business is looking for a hands on, commercial accountant to join them as they go live with their products. Running the finance unction as well as being a key visor to the senior management, this is a newly created role looking for some with previous experience within the food industry. Key responsibilities include: • Providing and interpreting financial information • Monitoring and interpreting cash flows and predicting future trends • Analysing change and advising accordingly • Formulating strategic and long-term business plans • Researching and reporting on factors influencing business performance • Analysing competitors and market trends • Reporting systems • Liaising with auditors, bankers, accountants, and organisations such as HMRC. • Producing accurate financial reports to specific deadlines • Managing budgets • Keeping abreast of changes in financial regulations and legislation Skills: • Commercial and business awareness • Excellent Admin / Presentation skills • An analytical approach to work • Experience with FX and its impact on business • Negotiation skills and the ability to influence others • Good time management skills and the ability to prioritise • The ability to work as part of a team and to build strong working relationships • The capacity to make quick but rational decisions • The potential to lead and motivate others • Good IT skills. • ‘Out of the box thinking’ Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

KYC Onboarding Executive

London

£25,000 - £30,000

An innovate, market leading FinTech Banking organisation are looking to recruit an experienced AML/KYC Onboarding executive to join their growing team. The onboarding team has a wide range of responsibilities including client on-boarding, operations, technical assistance, transactions and customer care. You will be responsible for the onboarding of Individual and Corporate clients, undertaking AML, SOW & KYC checks and engaging with the client facing and customer contract teams. You will have customer-facing experience and will be passionate about going the extra mile in order to deliver excellent service. Experience with managing clients in financial services and client on-boarding (AML & KYC). This is a fantastic opportunity for a motivated individual to join a market leading, growing organisation.

Business Development Manager

Cheshire East

£35,000

My client is looking for a Business Development Manager to lead the business development activity to acquire new customers within one of their major divisions. Initially reporting to the UK Regional Director, however working closely alongside the Field Sales and Commercial Teams. Responsibilities • Generate and manage pipeline creating new volume opportunities. • Network, cold call and work with regional sales teams to identify prospective customers. • Prepare proposals, working with Marketing to ensure we have first class customer collateral to support business development activities. • Work with the Commercial Team to structure commercial pricing for new customers. • Manage the Sales Consultant to ensure the existing customer base is well serviced and regularly reviewed. • Work closely with Credit to ensure that risk is managed appropriately, and the company’s position is secured and protected for potential exposure. • Drive the innovation and strategy of the UK product based on customer feedback, market dynamics and commercial opportunity. Skills & Experience • Ability to negotiate with senior stakeholders in prospective companies. • Strong presentation skills and able to effectively pitch for business • High level of commercial acumen • Self-starter – ability to operate in the field and source own opportunities • Track record of sales/business development targets being achieved through self-generated activity • MUST HAVE experience of working within a fuel services, cargo, maritime or related organisation.

Credit Risk Analyst

Crewe

Up to £35K

An opportunity for a Credit Risk Analyst to join a fast growing, global company with a technology driven culture. Key responsibilities include: · Support the setting up and ongoing development of the measuring, monitoring, modelling and reporting on portfolio performance in each of their operating countries · Support the management of all credit related data and analytics used to monitor and measure credit risk performance · Support the Credit Risk Country Managers deliver credit services to their businesses · Support the development of the required databases and reporting suites, in partnership with the Business Intelligence department, into a comprehensive self-service tool that serves the Credit department’s reporting requirements and contributes to growth trajectory · Undertake quality assurance activity to provide ongoing confidence in accuracy of data and reporting The Person: · Minimum 1 years’ experience of working in a management information or analytics-based team · Strong technical skills including excellent SQL and MS excel skills · Strong written and verbal communication skills · Experience of interacting at different levels of an organisation and managing stakeholder expectations · Experience of fostering strong working relationships within the team and across the organisation · Excellent attention to detail · Show an impressive attitude and not only take full responsibility for their duties but are enthusiastic to take on new challenges which will develop their own career. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Assistant

Manchester

£16,320 pa

Job Description: This is an exciting opportunity to join a vibrant Customer Service team based in Wythenshawe Manchester, taking customer enquiries, processing orders and checking product availability for Men’s designer Fashion. To be successful in the Customer Service Assistant Role you must be able to accurately understand the customer’s requirements, process information using your own initiative and prioritise your workload. You will be dealing with customers via live chat, telephone and e-mail communications, providing excellent customer service. As Customer Service Assistant your day to day tasks will include: Dealing with Live Chat, Phone and E-mail queries from Customers Processing orders on the in-house computer system Checking product availability Providing first class customer service Liaising with internal and external departments to ensure the dispatch and delivery of orders Outbound calls to existing customers regarding returns or orders Upselling to Customers via Live Chat offering suitable alternatives About You: If you have retail or sales experience or have worked in Customer Service or as a Call Centre Assistant, we want to hear from you! Naturally you will have good customer service skills, an excellent phone manner and be comfortable using computers but we will provide you with full training for the internal systems. Essential Skills and Competencies of the Customer Service Assistant Role: Excellent customer service skills Attention to detail Excellent communication skills both written and verbal Punctual, reliable and a good work ethic Pro-active with a “can do” attitude. Hours: 35 hours, Shifts over 7 days - with 2 days off Mon – Thurs Between 8am-8pm, Fri Between 8am – 6pm, Sat -Sun 10am – 6pm

Product Business Analyst

North Yorkshire

£60,000

The Product Business Analyst role works alongside a Product Consultant and as part of the wider Product team to scope and deliver the products. My client is looking for someone who can build trust and consensus across internal customers and stakeholders especially IT, Commercial and Marketing teams. Responsibilities • Take items assigned from the Product Roadmap, identify optimal customer journey and scope solution. • Work with Project Manager to ensure progress against delivery of technical, documentation, pricing and sales collateral in a simple manner, identifying next steps, task owners, milestone dates and flagging risk with proposed remediation plan. Skills & Knowledge • Minimum 5 years’ experience as a Business Analyst, Product Manager or similar in the banking and payments sector. • Detailed knowledge of the banking and payments space – from compliance requirements to product trends, differentiators and disruptors. • Strong customer-orientation – ability to develop solutions from the customers’ perspective. • Proven track record delivering product in a matrix organisation. • Ability to build consensus, command respect at all levels of an organisation. • Ability to work in a fast-moving and at times ambiguous environment. • Ability to work to tight deadlines. • Educated to degree or similar standard.

Customer Service Advisor (Fluent in German)

Hulme

£21,420.00 + 10% annual bonus

Salary: £21,420.00 + 10% annual bonus Start Date: Immediate Location: Manchester (Princess Park Way, near Hulme) (Based in Didsbury until end June) Hours: 37.5 hours Shift cover 7 days between 7am and 8pm on a rota basis The role: Are you looking for a unique customer service opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class customer service experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialist language speakers must be able to communicate in English and German across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, German Speaking, Customer Relations, Automotive, Customer service, customer advisor, German, German language, Germany, Bi-lingual, Bi lingual, multi-lingual, call centre, inbound, outbound

Bi-lingual Customer Service Executive (English/German)

Hulme

£21,420 pa

Start Date: Immediate Location: Didsbury (Relocating to Hulme from July) Hours: Full time - rota shift cover 7 days between 7am and 8pm Job Description As part of our team of highly skilled team of experts working for one of the most prestigious luxury brands in the automotive industry you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class customer service experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • All specialist language speakers must be able to communicate in English and German across all channels to the required standard • Previous experience of working for a premium brand within a contact centre is desirable • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language of German • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Bi- lingual, Fluent German, German Speaking, Customer Relations, Automotive, Customer service, customer advisor, German, German language, Germany, call centre, contact centre,

Senior Regulatory Accountant

London

£60,000 - £70,000

An excellent opportunity has arisen to join a consumer lending organisation that is committed to providing fantastic services to customers and a stimulating work environment, enabling growth and development for individual employees and the business as a whole. Seeking a qualified accountant to join in the Regulatory Accounting team. Key responsibilities include: • Preparation of statistical and supervisory returns to the BoE / PRA / FCA / EBA, including Corep / Finrep • Review and analysis of the returns to ensure timely and accurate production of the reports in line with reporting definitions • Assist with implementation and automation of current and forthcoming regulatory returns • Assist with improving data extract in line with the regulatory definitions • Assist with designing reports to extract information to support regulatory returns • Liaising with team members within Finance and other stakeholders within the business with the view to enhance data quality • Knowledge of RWAs / CVA / PVA for capital calculation purposes • Maintain and update regulatory reporting policies and procedures • Assist with any other external reporting Experience & Qualifications required: • Accounting qualification • Regulatory reporting experience, preferably within banking • Finrep experience essential Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.