A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Business Analyst

London

£35,000 - £40,000

My client is looking for a Business Analyst to work alongside the Technical Teams and Product Owners. You will be responsible for constructing concise user stories with acceptance criteria and manage changes across the Software Delivery Lifecycle. You will also be the first point of contact for external and internal stakeholders, updating them when necessary. As a Business Analyst, it will be essential that you can prioritise requirements by working on backlog reviews and sprint planning reviews to the product roadmap is followed. Work in conjunction with the Project Manager to identify and escalate any risk that could affect the successful development and delivery of a project. Create active feedback loops of business requirements, usability and prototype reviews. Manage User Acceptance Testing to ensure the product is fit for purpose Produce internal product materials to support the relevant departments, including A’s is and To Be process flows. Assist in the creation of external facing product materials for merchants and end consumers. They are looking for an experienced and business orientated Business Analyst with a minimum of three to four years in a software environment. In addition, you will be adaptable to carry out all project and release related activities while keeping in mind customer expectations. You will have strong communication skills with the ability to build working relationships at varying levels of seniority.

Product Manager

London

£50,000 - £55,000

My client is looking for a Product Manager to be accountable for supporting all product marketing for the business and Analytics business lines. This role requires a marketing professional with strong experience of B2B product marketing, in particular to financial institutions and the wider payments industry. Responsibilities Accountable for supporting the marketing vision for the UK and Analytics business lines Accountable for driving the implementation and execution of all activities in relevant markets for UK (core) and Analytics, including associated strategies, plans and campaigns, in line with relevant strategies. Responsible for engaging and working with colleagues across the marketing network, as appropriate, to execute agreed activities that meet business line needs. Responsible for measuring and reporting the ROI on activities undertaken Involved in supporting in the development of annual strategy and plans, and working with business line stakeholder to identify new and emerging requirements throughout the year Responsible for developing excellent working relationships with business line stakeholders, building an in-depth understanding of business line objectives, strategies and solutions Responsible for working closely with stakeholders on a day-to-day basis, to ensure that agreed marketing plans and campaigns meet the on-going needs to the business lines on an agile basis. Qualifications, experience and Skills Previous experience in account-to-account payments Good understanding of, and experience in, B2B product marketing, in particular to financial institutions and other members of the payment community Proven experience in helping to design and implement rolling, integrated marketing plans and campaigns across the marketing mix to support agreed business line objectives and strategies Evidence of strong stakeholder management skills – must show evidence of having worked in complex/ matrix management stakeholder environments Strong collaboration skills - ability to consider issues from a number of perspectives and work effectively across channels, divisions and functions Passionate about product marketing strategy and inspiring marketing colleagues to partner up to deliver value to the business High attention to detail in a fast-paced environment A self-starter: highly organised and efficient Strategically oriented but able to roll up sleeves and get on with it when required The ability to demonstrate in-depth knowledge of the objectives, strategies and products associated with various business lines, and translate this knowledge into developing and delivering marketing plans, campaigns and activities that help these business lines to meet their objectives Communication skills of the highest calibre – both written and verbal – including the ability to articulate a clear, customer-focused narrative An ability to influence, motivate and negotiate across all levels of an organisation, with both internal and external stakeholders, as well as navigate a complex internal matrix structure An ability to influence externally, across customers, the wider market and other stakeholder groups. A passion for payments and technology Vision and understanding of the business A extremely strong commercial mind set - demonstrates understanding to support the needs of the business and readily and quickly responds to change An innate ability to problem solve and team up to ensure high-calibre delivery

Commercial Operations Manager

London

£45,000

An opportunity for a key position within a successful, dynamic events business operating throughout the UK with plans in place for further European expansion. This role works alongside the Commercial Director and an office Manager so is very broad and key responsibilities include: Providing day to day assistance to the Commercial Director with all aspects of running the business including; Business development / sales Marketing Client contracts and liaison Cash control and management Payments to suppliers and subcontractors Preparation of information required for staff attending events Post event emails to clients and invoicing Assistance in the preparation of the monthly management accounts and quarterly VAT returns. The business is seasonal with its busiest period between mid-May and mid-September.

Lead Campaign Analyst - Financial Services

London

Up to £45,000

A leading consumer finance provider with a near 20-year history. Promoting a lively, hands-on atmosphere where everyone gets involved, this is a positive, collaborative working environment focusing on providing optimal services and products to customers. This Client does not provide sponsorship. Key Responsibilities of the Lead Campaign Analyst: Working within the Campaign Analytics function of Marketing Lead the implementation, delivery, monitoring and optimisation of the customer journey Aim to increase customer-product engagement and maximise ROI & campaign impact Evolve and implement systems, strategies and analysis Daily use of SAS and analytical techniques to drive Marketing forward, analysing performance and making future recommendations Lead projects and represent the project team in meetings Manage key relationships across the business Mentor analysts Ideal knowledge and experience for the Lead Campaign Analyst role: 5 + years’ experience in analytics within similar disciplines, i.e. marketing within Financial Services Knowledge of marketing strategy and systems design and development Able to manipulate, interpret and present complex data Excellent technical skills with SAS (Base & Enterprise Guide), SQL and Excel Commercially aware and able to look at the bigger picture Experience of senior relationship management and mentoring analysts Able to lead projects

Lead Campaign Analyst - Financial Services

Leeds

Up to £45,000

A leading consumer finance provider with a near 20-year history. Promoting a lively, hands-on atmosphere where everyone gets involved, this is a positive, collaborative working environment focusing on providing optimal services and products to customers. This Client does not provide sponsorship. Key Responsibilities of the Lead Campaign Analyst: Working within the Campaign Analytics function of Marketing Lead the implementation, delivery, monitoring and optimisation of the customer journey Aim to increase customer-product engagement and maximise ROI & campaign impact Evolve and implement systems, strategies and analysis Daily use of SAS and analytical techniques to drive Marketing forward, analysing performance and making future recommendations Lead projects and represent the project team in meetings Manage key relationships across the business Mentor analysts Ideal knowledge and experience for the Lead Campaign Analyst role: 5 + years’ experience in analytics within similar disciplines, i.e. marketing within Financial Services Knowledge of marketing strategy and systems design and development Able to manipulate, interpret and present complex data Excellent technical skills with SAS (Base & Enterprise Guide), SQL and Excel Commercially aware and able to look at the bigger picture Experience of senior relationship management and mentoring analysts Able to lead projects

MLRO (SMF 17) - Retail Banking/Cards

London

£120,000 + Bonus + Package

A leading retail bank is looking to recruit their first dedicated MLRO (SMF 17) to head their second line of defence function. The offers a variety of products including Cards, Deposits and Loans. Responsibilities: As the MLRO holding the SMF17 position you will have full responsibility and oversight of the Second. You will be responsible for setting the financial crime strategy, financial crime framework design and policy drafting. You will be reporting to the Head of Compliance with a dotted line into the Board. You main responsibilities will include: Drafting and presenting the Annual MLRO report to the Board and Risk Committee Overseeing the review and maintenance of all AML/FC/ABC policies covering the Bank’s products i.e. cards, retail deposits, loans Ensuring the business has effective AML/CTF control framework and procedures Keep the business informed of all changes to AML & Financial crime regulatory changes Ensure financial Crime training is reviewed and fit for purpose Liaise with the Onboarding, CDD and EDD Teams to ensure PEPs, Sanctions screening and transaction monitoring is effective. Keeping abreast of all industry guidance regarding Anti-Money Laundering (AML), Counter Terrorist Financing (CTF) Financial Crime (FC) Anti-Bribery and Corruption (ABC), Criminal finances Act 2017, CyberCrime Market Abuse and Data Security. Ensure the legal obligations stemming from the Money Laundering Regulations 2017 and the 5th Money Laundering Directive are met. Requirements Experience of operating at the Head of Financial Crime or DMLRO OR MLRO level previously within a Retail Bank, Consumer Credit or Payments institution will be highly desirable. You will have extensive experience of drafting effective financial crime policies and procedures. You have a good knowledge of JMLSG guidelines, Bribery Act, Consumer Credit Regulations, 4MLD. This is a fantastic opportunity to join an establish retail banking business, take ownership of the Financial Crime function whilst building a team. This position has great potential to design and grow an effective financial crime function, lead board level engagement and have a lasting impact on the future of the organisation.

Financial Crime Specialist

London

£85,000

Financial Crime Specialist required for an award winning and leading professional services firm that cover all Governance, Risk & Compliance requirements for their FCA and PRA regulated customers. You will be their Financial Crime Specialist who compliments their other service offerings. As the company’s Financial Crime Specialist, you will work alongside existing clients who are typically SME sized banks and financial institutions. You will be responsible for introducing and driving forward the Financial Crime offering. Encounters with clients will be extremely warm and will likely have been pre-arranged by one of your peers. Your role will be to advise, consult and guide your clients through all financial crime related requirements and work with the team to deliver on their Financial Crime requirements. The ability to digest detailed, complex information and then present it in an easily readable format is key. Room for error is minimal as standards are extremely high amongst the team. You will be working with senior compliance professionals at the top of their game who you will learn a lot from and equally who will support you in your professional development. The firm has an excellent culture. They have had year on year grown and the plan is to treble the business over the next 5 years. They are well regarded in the industry with award winning reg tech systems being used by their clients.

Financial Crime Integrity Manager - Private Equity

London

£75,000 + Package

A Private Equity organisation are looking to recruit a specialist financial crime executive to complement their existing team. The organisation is very active in investment opportunities in Africa and South East Asia across emerging and frontier markets. The role- This role will be responsible for taking the lead of due diligence of integrity risks associated with investing as well as monitoring the ongoing process following the initial investment. The main focus will include: Take responsibility for the team’s monitoring of integrity issues Develop tools in anti-corruption, anti-money laundering or counter terrorist-financing Work to strengthen the internal business integrity processes Identify, communicate and promote best practices Key Requirements- The ideal candidate for this role will have extensive experience in Anti-Bribery and Corruption practices alongside a wider skillset covering the full spectrum of financial crime practices and investigations. You will have experience in operating in the South and South East Asian market. You will have a proven track record of investigation practices and of developing effective solutions to financial crime and ABC solutions. This is a fantastic opportunity to work for a globally reaching organisation with an ethical mission.

Customer Operations Manager - FTC 12 Months

London

£35,000

My client is looking for a Customer Operations Manager to deliver the right outcomes for their customers. The Customer Operations Manager owns the day-to-day, end-to-end delivery of the services to the various Schemes and Customers. The aim is to safeguard the services against risk, manage incidents, and continually strive to improve the customer proposition. The Customer Operations Manager is a key point of reference in relation to operational questions / queries for both internal and external customers, and therefore must have thorough knowledge of the services and their customer base, including the customers’ objectives. The Customer Operations Manager will work closely with internal and external stakeholders, professionally representing the business at operational industry meetings, lobbying and ensuring appropriate information is shared and justified where appropriate, whilst protecting the Vocalink brand. Responsibilities Ensuring that the delivery of the services meet or exceed contractual obligations Management of external communications relating to the business and Customer owned Major Incidents. Provision of customer specific insight to the Major Incident Manager in support of the Service Delivery Manager. Supports the Customer Relationship Manager in ensuring the department retains the necessary levels of operational and support capabilities to meet its delivery obligations. Work with colleagues and other stakeholders across the industry to identify and drive delivery of Service Improvements demonstrating clear benefit. Assist with contract reviews / tenders, SLA negotiation, monitoring and reporting. Assist the customer with their annual audits Knowledge, Skills & Experience Need to have ITIL Qualification Experience in a Customer Facing role Service management experience Understanding of the Financial Services Industry to include industry objectives and how the service is critical to those objectives. Be able to build and maintain effective relationships both internally and externally ITIL Foundation Certification University degree or equivalent from a knowledge and experience perspective

Customer Service Manager

Cambridgeshire

£40,000 - £50,000

My client is looking for a Customer Service Operations Manager to lead and manage the Core Operations & Customer Support team to develop a customer driven cultural to meet the business goals and to increase employee engagement. The recruitment, coaching, training, performance management and development of team members is to facilitate team growth and development by proactively motivating and engaging the team to both progress within their roles and to prepare for future development opportunities. Responsibilities Develop a deep and comprehensive knowledge of department processes and systems to enable you to provide active leadership and prioritisation to support the team and our customers. Effective Change Management – driving, handling and leading periods of change whilst displaying motivation and encouraging behaviours. Work closely with HR on all aspects of people management including performance, absence, attrition management and disciplinary processes. Resolve and drive measures to reduce complex or contentious/complaint issues including CSAT / NPS surveys, acting as the escalation point for the teams – customers, partners and banking relationships. Production of various MI reporting to senior management Completing quality assessments on service interactions/tasks/cases to ensure it is completed to the highest standards. Be a subject matter expert (SME) in all things customer service, operations, AML, KYC & KYB related. Identify, drive and implement ongoing improvements and countermeasures necessary to close any service delivery or people performance gaps to deliver ‘World Class’ service to customers and distribution partners, including working towards an STP model. Knowledge, skills & Experience Proven 3-5 years’ team management experience with reputable firm Previous experience of working in a customer service management position Experience of operating in a fast paced environment Intermediate to advanced MS Office Skills - including extensive knowledge of Excel Desirable experience working in the payment processing and banking sector Professional, dynamic, proactive, positive and flexible with a “can-do” attitude Leadership flair with the skill to motivate others to perform and exceed expectations

Compliance Advisory Executive

Newport

£20,000 - £30,000 + Benefits

Job Description: Working as part of a team assisting the business in delivering appropriate customer outcomes in accordance with the regulatory framework; across all areas of the business including servicing of mortgages and loan. The role involves providing technical support and guidance to the business in relation to policies, procedures and training. The role would suit an articulate compliance professional with extensive knowledge of financial services regulation across lending. The role will involve: Work alongside colleagues across the business to provide ongoing advice and guidance on regulatory requirements, and assisting the business in raising operational and service standards through the identification and recommendation of best practices. Build strong & effective working relationships across the business to help embed and promote a compliance and risk culture across the business. Monitor regulatory fines and other market initiatives and complete business gap analysis to ensure business’ practices and processes, and those of its clients, are not exposed to such weaknesses, and are amended where required. Support operational and regulatory projects acting as compliance SME to ensure regulatory requirements are met and any risks to the business are mitigated. Assist in the development of training and reference material and standards & procedures documentation. Maintain, and keep updated, Compliance frameworks, policies and procedures in line with regulatory change or clients’ requirements. Key Requirements: Detailed knowledge of FCA rules and guidance including MCOB, CONC, CCA, DPA Detailed knowledge of lending products Three years’ experience working in a financial services regulatory environment

IS Procurement Specialist

London

c£50,000 + Benefits

This is a key role within the Procurement team of a major Financial Services organisation. Working with key, senior stakeholders you will deliver significant Hardware, Software and Services procurement projects, ensuring compliance, delivery for the business and value for money are achieved. In addition there will be ownership of key vendor relationships. As the role develops you will be expected to define and implement the procurement strategy for a variety of IT projects.

Group Head of Risk and Governance

Manchester

Circa £80,000 plus Car and Benefits

Our Exclusive Client, an internationally recognised Pan European Leisure Organisation, with ambitious plans is looking for a Group Head of Risk and Governance. Reporting to Group Compliance and Legal Director this role has overall responsibility for managing all aspects of Risk, Compliance and corporate secretarial governance across the Group. Key responsibilities include Assessment and management of the risk across the group, ensuring the maintenance of strong corporate governance, legal compliance and robust contingency planning Embedding of best practice throughout the organisation in the assessment, understanding and documentation of operational policies, management controls and monitoring and managing risk Development of a risk management dashboard/ MI pack for reporting to Executive team Lead the approach to compliance (including but not limited to whistle-blowing, ethics and bribery, competition law, operational and corporate regulatory compliance) Execute sharing best practice and alignment of approach Development and delivery of group wide approach to Company secretarial requirements (including but not ensuring compliance with relevant legislative, regulatory requirements such as preparation and review of minutes and papers, meeting logistics, regulatory/statutory filings, annual reports) and delivery of appropriate board governance Key skills required to succeed in the role include A proven track record in risk management, compliance and corporate governance in an international environment Commercially focused, confident, self-motivated and friendly team player with initiative, resourcefulness and exceptional project management skills Excellent all round communication skills including the capability to develop and maintain strong business relationships Ability to collaborate and work effectively with other colleagues and stakeholders across international borders

Statistical Modelling Analyst

Birmingham

Up to £35,000

A fantastic opportunity with an established, globally recognised data analytics company who pride themselves on being at the forefront of technology. This is an opportunity to support consultants in the delivery of analytics solutions from your Birmingham base whilst they travel globally to work with a variety of clients on a range of projects. This Client does not provide sponsorship. Key Responsibilities of the Statistical Modelling Analyst: Design, develop and evaluate state-of-the-art statistical, mathematical and predictive models Identify, analyse and cleanse historical data Conduct data-driven, exploratory analysis Experiment with algorithms, models, etc. to discover the optimal solutions Manage projects and priorities effectively Communicate with colleagues as well as internal and external clients Ideal knowledge and experience for the Statistical Modelling Analyst role: Strong academic background Some professional experience in an analytical role, preferably delivering solutions / in a consulting company / in a project management capacity Experience with one of SAS, R, WPL, Python or similar is essential Ideally some client-facing experience Excellent analytical abilities - quantitative analysis, predictive modelling, data manipulation Experience in Credit Risk, related model development practices, policies, processes is ideal Strong organisation and communication abilities

Multilingual (Italian) Customer Relations Specialist (12 month maternity cover)

Didsbury

£21,000 pa

Hours: Shift covers 7 days between 8am and 6pm Job Description: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Italian across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Italian Speaking, Customer Relations, Automotive