A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Operational Risk Officer

Nottinghamshire

£40,000 - £45,000 + Benefits

: Working in the second line of defence, you will be responsible for the development and implementation of operational risk policies and processes. In addition, you will provide guidance, oversight and challenge to the UK business, ensuring that operational risks are identified and adequate risk strategies exist. The role will involve: Provide trainings for business on the Internal Control framework as outlined in the Internal Control Guideline Advise the business on how to design effective and consistent internal control test strategies and provide templates Support the business in their classification of risks in the GRC tool to secure a consistent use of the Operational Risk Register Participate in annual ORA workshops with the Risk Owners to advice the business on how to use the Operational Risk Assessment tool to ensure the tool is used in a consistent way to produce consistency in terminology and assessment results across business functions Provide trainings for business on the Key Risk Indicator framework as outlined in the KRI Guideline Deliver an annual Operational Risk Control Plan detailing key focus areas for review, oversight and development; Working in close collaboration with the local Operational Risk Manager and the UK business support the implementation of a sound operational risk culture and awareness Monitor adherence to the branch Operational Risk Appetite and report breaches to the Group Operational Risk Control and LORC Key Requirements: Educated to minimum A Level standard with experience in Operational Risk Management within the UK Financial Services Sector Operational risk management experience either within 1st line execution / business line management or 2nd line oversight and control disciplines. Operational Risk Management classification and reporting tools Risk governance experience including risk and controls management

Financial Analyst

Manchester

c.£25,000 + Study Support

Merje are pleased to be partnering with a well know services business based in Lancashire. Our client is looking for an ambitious part qualified Accountant to join the team on a permanent basis. This is a great opportunity for an ACCA or CIMA studier to further develop their career in a commercial role. The role: The Financial Analyst will be responsible for the following; You will perform thorough analysis of the balance sheet and P&L to provide a proper control environment and ensure that reports have a high degree of accuracy. Production of monthly profit and loss management account schedules. Production of financial period overhead cost centre reports for business unit managers taking a proactive role in investigation of the issues arising and variances. You will build and maintain strong working relationships with a variety of departments across the organisation. You will drive automation and efficiency by identifying opportunities to improve reporting systems and liaising and implement changes. Other ad-hoc transactional duties will also be a requirement of the job. Key requirements: Actively studying ACCA or CIMA Finance experience in a similar capacity Experience with P&L, Accruals and Prepayments Excellent written and verbal communication skills with the ability to comfortably present to auditors and senior management Strong analytical and problem solving skills

Outbound Sales & Account Manager – German Speaking

Manchester

£35,000 basic + excellent OTE (realistic £70k pa)

Hours: Monday to Friday, between the hours of 8:00 -17:00 Job Description: We are looking for an enthusiastic and self-motivated individual to join our successful European Sales team within our Manchester office. The successful candidate will have a passion and desire to manage and develop a case load of business sales accounts throughout Germany. We require a candidate who has a native level of the German language. The Role The purpose of this role is to maintain and build existing business (20%) and develop new accounts in a challenging market via outbound sales (80%). The successful candidate does not need sales experience as such, as full training will be given, however, the candidate does need to have a strong desire to win, tenacity and resilience to win the business from their competitor. The successful candidate will have a positive and friendly telephone manner and confidence when dealing with business clients, both over the phone and face to face. You will also need to possess excellent listening and communication skills, whilst also having the ability to “think on your feet”. Main Duties & Responsibilities: Build and develop relationships with existing clients to maximise sales (20%) Source new business opportunities via outbound calling (80%) Occasionally Attend Trade shows in UK, Sweden, Denmark and Finland Maintain account information Maximise sales opportunities Negotiate deals The Benefits In addition to your competitive basic salary we have an excellent commission package and benefits commensurate with a sales manager role Keywords: Germany, sales, tenacity, positive, telephony, listening, confidence, negotiation, friendly

Outbound Sales & Account Manager – Scandinavian Speaking

Manchester

£35,000 basic + excellent OTE (realistic £70k pa)

Hours: Monday to Friday, between the hours of 8:00 -17:00 Job Description: We are looking for an enthusiastic and self-motivated individual to join our successful European Sales team within our Manchester office. The successful candidate will have a passion and desire to manage and develop a case load of business sales accounts throughout Sweden, Denmark and Finland. We require a candidate who has a native level of the Scandinavian languages. The Role The purpose of this role is to maintain and build existing business (20%) and develop new accounts in a challenging market via outbound sales (80%). The successful candidate does not need sales experience as such, as full training will be given, however, the candidate does need to have a strong desire to win, tenacity and resilience to win the business from their competitor. The successful candidate will have a positive and friendly telephone manner and confidence when dealing with business clients, both over the phone and face to face. You will also need to possess excellent listening and communication skills, whilst also having the ability to “think on your feet”. Main Duties & Responsibilities: Build and develop relationships with existing clients to maximise sales (20%) Source new business opportunities via outbound calling (80%) Occasionally Attend Trade shows in UK, Sweden, Denmark and Finland Maintain account information Maximise sales opportunities Negotiate deals The Benefits In addition to your competitive basic salary we have an excellent commission package and benefits commensurate with a sales manager role Keywords: Scandinavia, sales, tenacity, positive, telephony, listening, confidence, negotiation, friendly

Associate Property Tax Director

London

£80,000 - £90,000

A successful consultancy are looking to recruit a highly motivated and well organised individual to lead the Property sector within the firm and to assist the Owner managed Business team. This will include development of the market offering and profile of the business within this sector and will have responsibility for managing the overall delivery of services within this sector. Within Property taxes, the tax advice can vary from assistance on the SDLT on the acquisition of a new property, advising international investors on their structures to review and implementing structures for property developers and advising intermediaries and advisers. Duties and accountabilities: Take ownership for the operation of the team/work/portfolio, relevant work processes and the effective delivery of advanced tax planning and complex tax technical services by coordinating the appropriate teams to provide excellent client service and meet all targets. Interact fully with more complex clients in conjunction with Partners ensuring they are kept informed of progress & responding to client requirements and queries by applying specialist technical knowledge and experience. Assist the Partner to communicate regularly with the team on key objectives, performance & future goals to give direction and purpose to share knowledge and develop the expertise of the team. Plan, delegate and manage the allocation of work appropriately to the person or team with the skills best suited to deliver the service to the client working in collaboration with the team. Develop a network of professional contacts and build a profile readily recognisable as an expert in your field’ outside the Firm by use of technology and social media. Liaise with Marketing to identify and market to new sources of work with a view to providing regular updates and hold meetings with new contacts for conversion to clients. Analyse markets and understand competitive offerings in order to identify prospective new business and implement plans and a targeted approach for development of potential clients and business relationships. Be pro-active and identify opportunities to act on the interpretation of new legislation with a view to winning new work. Act with honesty and integrity in all dealings with clients, contacts and team members whilst respecting confidentiality and building trust. Qualifications: Professionally qualified – e.g. ATT/CTA/ACA/ACCA Appropriate experience within relevant tax discipline at this level. Technical expertise in specialist field. High level of client handling and relationship skills

Operational Risk Manager

Greater Manchester

c. £56,000 + benefits

Our client is a leading financial services business who are currently recruiting for an Operational Risk Manager. The role will be responsible for supporting the implementation of the operational risk management framework and provide expert knowledge and guidance on operational Risk. Key Responsibilities: Support the implementation of the operational risk management framework, ensuring the framework is understood and embedded. Work with key stakeholders across business units and group functions to implement operational risk best practice, in particular embedded operational risk/assurance managers. Oversee and monitor adherence to the Operational Risk Management Framework, including requirements within each of the supporting policies and processes, ensuring their robust application across the business and providing reporting on exceptions. Monitor Risk Events ensuring appropriate remedial work is undertaken by first line business areas and tracked to conclusion, provide validation of data accuracy including allocation to appropriate risk themes/ Basel categories, review associated risk data including RCSAs to ensure controls and risk assessments have been updated, prepare data for submission to the regulator / external data sharing consortiums in line with prescribed standards. Review RCSAs to identify data exceptions and inconsistencies with other framework elements (including risk events), working with first line business areas to address or raising concerns to management where appropriate. Review and monitor RCSA actions to ensure timely updates and track to conclusion. Provide oversight of the Risk Acceptance process, ensuring central records remain accurate and proactively following up expiring acceptances. Providing relevant feedback to first line risk supporters and / or SMEs. Supporting reporting to CORC and other committees. Key Requirements: Experience of working within a risk or control area within financial services Strong awareness of operational risk and control environment execution within a financial services environment Strong reporting and analytical skills, able to draft reports to senior leaders and Executive Committees Knowledge of regulatory capital requirements an advantage

Business Risk Manager

Leeds

£40,000 + £4,500 car allowance + 25% bonus & benefits

Our client is a long established and highly regarded wealth management firm who are recruiting for a Business Risk Manager. The role will be responsible for providing risk management and consultancy for the Area Manager Business Risk and the Head of Business. The role: Implement corporate policy regarding regulatory requirements (compliance procedures) to effectively identify and manage the key risks (and monitor the low risks) within the Business. Undertakes regular financial review and monitoring across the Partnership Support, coach and develop the Partnership and others within the team to improve levels of risk awareness, ethics and quality commitment. Ensure the Head of Business and Area Manager Business Risk are kept informed of all emerging risks within the Business. Works with the Location Management Team to ensure the Business Units key risks are managed and appropriate supervision is undertaken of the Partners Provides feedback and coaching in relation to the outcome of Partner Compliance visits Investigates any issues that arise from feedback from the business Use Management Information provided, performs trend analysis and monitoring for early identification of risk for Business. This is an office / field based role across the North East. Key Requirements: Required to hold QCF Level 4 qualification e.g. the CII Diploma in Regulated Financial Planning or at least be very close to achieving this Good analytical and decision-making approach Service orientated approach

Scandinavian Outbound Sales & Account Manager

Manchester

£35,000 basic + excellent OTE (realistic £70k pa)

Hours: Monday to Friday, between the hours of 8:00 -17:00 Job Description: We are looking for an enthusiastic and self-motivated individual to join our successful European Sales team within our Manchester office. The successful candidate will have a passion and desire to manage and develop a case load of business sales accounts throughout Sweden, Denmark and Finland. We require a candidate who has a native level of the Scandinavian languages. The Role The purpose of this role is to maintain and build existing business (20%) and develop new accounts in a challenging market via outbound sales (80%). The successful candidate does not need sales experience as such, as full training will be given, however, the candidate does need to have a strong desire to win, tenacity and resilience to win the business from their competitor. The successful candidate will have a positive and friendly telephone manner and confidence when dealing with business clients, both over the phone and face to face. You will also need to possess excellent listening and communication skills, whilst also having the ability to “think on your feet”. Main Duties & Responsibilities: Build and develop relationships with existing clients to maximise sales (20%) Source new business opportunities via outbound calling (80%) Occasionally Attend Trade shows in UK, Sweden, Denmark and Finland Maintain account information Maximise sales opportunities Negotiate deals Keywords: Scandinavia, sales, tenacity, positive, telephony, listening, confidence, negotiation, friendly The Benefits In addition to your competitive basic salary we have an excellent commission package and benefits commensurate with a sales manager role

German Outbound Sales & Account Manager

Manchester

£35,000 basic + excellent OTE (realistic £70k pa)

We are looking for an enthusiastic and self-motivated individual to join our a successful European Sales team within our Manchester office. The successful candidate will have a passion and desire to manage and develop a case load of business sales accounts throughout Germany, Austria and Switzerland. We require a candidate who has a native level of the German language. The Role The purpose of this role is to maintain and build existing business (20%) and develop new accounts in a challenging market via outbound sales (80%). The successful candidate does not need sales experience as such, as full training will be given, however, the candidate does need to have a strong desire to win, tenacity and resilience to win the business from their competitor. The successful candidate will have a positive and friendly telephone manner and confidence when dealing with business clients, both over the phone and face to face. You will also need to possess excellent listening and communication skills, whilst also having the ability to “think on your feet”. Main Duties & Responsibilities: Build and develop relationships with existing clients to maximise sales (20%) Source new business opportunities via outbound calling (80%) Occasionally Attend Trade shows in UK, Germany, Austria and Switzerland Maintain account information Maximise sales opportunities Negotiate deals Keywords: German, sales, tenacity, positive, telephony, listening, confidence, negotiation, friendly The Benefits In addition to your competitive basic salary we have an excellent commission package and benefits commensurate with a sales manager role

Analytics Consultant - Modeller

Birmingham

£35,000 - £50,000

Job Description - Develop, maintain, and provide analytic support for analytic solutions deployed at our channel partners. The primary focus of this group is to protect the company's core Scoring business. This Client does not provide sponsorship. Key Responsibilities of the Analytics Consultant- Modeller Designs and develops state-of-the-art, data-driven exploratory analysis as well as predictive and decision models to solve business problems. Builds and evaluates predictive and decision models to be deployed in production systems, or for research. This includes the analysis of large amounts of historical data, determining suitability for modeling, data clean-up, pattern identification and variable creation, selection of sampling criteria and performance definition, and variable selection. Experiments with different types of algorithms and models, analyzing performance to identify the best algorithms to employ. Assists with technical product support for new or existing products/services; this includes, but is not limited to, production of sales collateral or ad-hoc investigations initiated by internal or external clients. -Works simultaneously on multiple projects of moderate size and complexity. Plans effectively to set priorities and manage projects, identifies roadblocks and works to get them removed, and understands the importance of meeting deadlines. Handles communication with internal and external clients as needed. Determines appropriate model report format for communication with clients. Participates in authoring white papers, proposals and publications. May participate in pre-sales support and/or provide post-implementation support.-May deliver formal presentations of work to clients. Mentors other scientists and assigns modeling tasks when appropriate. Ideal knowledge and experience of the Analytics Consultant- Modeller A graduate, ideally with a mathematical or statistical degree (or a degree with a high level of quantitative, statistical or operational research content) or relevant experience Experience with an analytic solutions or consulting company, and preferably in a client-facing project management capacity Knowledge and experience in applying data to solve business problems through quantitative analysis, experience with predictive modelling and optimisation and knowledge of the principles and practices of project management Expertise in credit risk management processes, organisation and risk policies. Strong expertise in the use of data manipulation and analysis Experience with credit risk model developments. Strong statistical, data processing and analytical skills Strong organisational and time management skills An excellent communicator with the ability to explain complex concepts and describe technical material to non-technical users

Head of Compliance, Risk and MLRO

London

£70,000 - £80,000

The Head of Compliance, Risk and MLRO is responsible to the Board through the General Manager for all Compliance, Risk and Financial Crime matters within the business including all facets of compliance including AML, money laundering, counter terrorist financing requirements as well as dynamic monitoring of all remittance activity. The Head of Compliance, Risk and MLRO needs to consistently demonstrate a practical hands-on approach in all aspects of the role. Key Responsibilities Ensure that Compliance is at the heart of the business Ensure business policies and procedures are fully aligned to all applicable regulatory requirements and best practice standards Own the MLRO and nominated officer role including the responsibilities as required by HMRC, FCA and the businesses AML/CTF Policies Build and maintain strong relationships with Regulators in the UK and all jurisdictions where the business operates Ensure there is a comprehensive and effective training programme in place for the business’s 180 + UK and European Representatives, its staff, its Board and business operations Be a member of the Senior Leadership Team Management of the Compliance Team Leadership in all Compliance, Risk and Financial Crime matters across the business and, as required, the businesses wider network as evidenced by meeting/exceeding regulatory requirements and adopting best practice compliance processes, standards and controls Ensure that business has a comprehensive and robust approach to all Compliance and Risk matters in its second line control function Represent the Compliance function internally and externally (including financial service providers, regulators, external auditors, external bodies, etc.) The role is London based with European and other jurisdictional responsibilities The HoC’s duties will include: Direct line management of Compliance team Leading and developing the Compliance Team to competently manage day to day Compliance activities in all business areas and units Providing a continuous and comprehensive training programme for Representatives, staff, etc. that embeds a strong culture of compliance throughout the organisation Develop the capability to become the centre of compliance knowledge and excellence Work closely with the Marketing and Business Development units in developing and maintaining a fit for purpose Compliance approach and discipline that is fully aligned to growing customers volumes (both personal and non-personal), remittance volumes and revenues Role Requirements The candidate will have deep knowledge of Compliance matters and will likely have previously held the MLRO title or at DMLRO level and can demonstrate their capability to take a step up A seasoned professional with a good understanding of regulatory risks and controls around MSB’s and money remittances Confident and positive approach; able to interface with all levels of the organisation Strong relationships with UK Regulators (FCA and HMRC) Experience of working in culturally diverse businesses Good communication skills and can ideally demonstrate experience of working in a business where English may not be the first language for all staff Fully conversant with all Windows Office based software A genuine hands on and lead by example approach Willing to travel as and when required

Part time Customer Service Advisor

Andover

£9.89 per hour (6 month FTC, with a view to extend or become permanent)

Hours: Evenings 6pm – 11pm (inc one Sat and one Sun per month) Job Description: This is an inbound customer service role within the financial services sector based in Andover We are looking for candidates who are passionate about delivering results and exceptional customer service. As this role is telephony based, you will need to be an excellent communicator with a polite and friendly telephone manner. This role is a varied role, providing a great opportunity for someone looking to enhance their skills further. You will be enthusiastic, have excellent customer services skills and feel passionate about putting the customer first, the rewards are certainly worth it. Backgrounds to Consider: Retail, hospitality, call centre, sales, customer service, graduates, inbound, outbound Duties and Responsibilities: Taking inbound calls from customers with financial queries Logging information accurately on the in-house system Providing excellent customer services Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, with respect and patience Skills you’ll need: The desire to succeed Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Benefits: Very Competitive salary Bonus scheme 21 days’ holiday plus Bank holidays Healthcare plan Pension Career development Full training If you are offered a position with this company, it will be a conditional offer, subject to passing strict vetting checks, including: criminal record check, credit check, fraud check and 5 years reference checks to cover all gaps in employment

Business Development Director

Warrington

£75,000 - £80,000 pa

My client is looking for a Business Development Director to grow the strategic client base for the Contact Centre and generate new opportunities and revenue. As a Contact Centre expert, you will have held senior positions at a client facing and business development level being responsible for the client and their customer’s experience, embracing the Omni channel world to maximise both sales and experience. Lasting Senior Client Relationships are based on trust and great delivery, you will have the experience and future looking ‘mind-set’ to be existing and prospective client’s ‘Trusted Advisor’ at a senior contact centre level. You will be at the forefront of the latest consumer and contact centre trends to understand how both Sales and Customer Experience can be maximised on behalf of your clients maximising client value through a wide network of relationships. Responsibilities: To develop and implement strategic plans to grow sales and profit within the Business Unit through new clients. To create and identify key prospects and targets with a ‘value’ story that will ultimately lead to winning new clients and an increase in Contact Centre Clients. To work effectively with the contact centre Delivery Director and all internal departments’ effectively communicating requirements and timely briefings to deliver to client objectives. Deliver the annual profit plan through management of budgets and delivery of a new business target, ensuring efficiencies and maximum profitability are delivered. Experience, Skills & Knowledge: Minimum 2 years contact centre experience Experience of working with clients at al medium senior level. This role will require extensive travel to meet the needs of new business opportunities and pipeline creation. Proven track record of creating a pipeline of new business opportunities with new clients and converting to wins. Strong resilience and desire to drive continuous improvements and operate in a changing environment. Can be based in Warrington or Thame.

Inbound Customer Service Advisor – PART TIME EVENINGS!

Andover

£9.89 per hour (6 month FTC, with a view to extend or become permanent)

My client is currently recruiting for Part time Inbound Customer Service Advisors to work alongside their major financial services client in Andover. Join the Customer Service team with our client and you'll be involved with customers from all walks of life, answering a variety of different questions and queries – no two calls are the same! We are looking for candidates who are passionate about delivering results and exceptional customer service. As this role is telephony based, you will need to be an excellent communicator with a polite and friendly telephone manner. This role is a varied role, providing a great opportunity for someone looking to enhance their skills further. If you are patient, enthusiastic, have excellent customer services skills and feel passionate about putting the customer first, the rewards are certainly worth it. Backgrounds to Consider: Retail, hospitality, call centre, sales, customer service, graduates, inbound, outbound Duties and Responsibilities: Taking inbound calls from customers with financial queries Logging information accurately on the in-house system Providing excellent customer services Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, with respect and patience Skills you’ll need: The desire to succeed Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Benefits: Very Competitive salary Bonus scheme 21 days’ holiday plus Bank holidays Healthcare plan Pension

Collections Negotiator

Manchester

£19,000 pa

Hours: 37.5 hours per week, Monday to Friday, between the hours of 8:30 -18:00 (no weekends!) Job Description: Vacancy Description: We are looking for a telephone negotiator (minimum 6 months experience) to join a thriving team within our Manchester office maximising the collection of overdue secured and unsecured accounts. The Role The purpose of this role is to maximise the collection of overdue debt and provide a professional and informative primary point of contact for all customers whilst maintaining the highest level of customer service. The successful candidate must have experience within a telephone based collections role. You will have a positive telephone manner and assertive negotiation skills whilst being a good communicator. Previous knowledge of a consumer or financial market would be advantageous. You must be confident dealing with clients and have good communication skills and be able to demonstrate a high level of customer service. A team player you will be looking to join a well-respected organisation in which you will find a supportive working environment and excellent routes for career progression. Main Duties & Responsibilities: To process inbound and outbound calls, contacting customers with overdue accounts to negotiate prompt payment within defined timescales To record all customer contact accurately on the collections system Treat all customers fairly, professionally and at within legislation and codes of practice Deal with general account enquiries and take routine payments from customers Update account information (address / contact details, bank details and payment method) Liaise with other departments on behalf of customers to resolve problems Record customer complaints and relevant information accurately in accordance with complaints procedure Transfer calls to other departments as required Follow established collections processes and procedures Work effectively as part of a team Maintain department standards at all times The Benefits In addition to your competitive basic salary we have an exciting benefits package including a contributory pension scheme, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with length of service), discounted online shopping, season ticket loans, childcare vouchers. Important Information Please note that all successful applicants will be subject to a Criminal Records Bureau check, a credit check and a Fraud Prevention database check Keywords: collections, collections advisor, payment negotiator, debt negotiator, telephone negotiator, debt advisor, collections adviser