A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Credit Risk Analyst x 2

Rhosllanerchrugog

£25,000 - £35,000 dependent on experience

A modern, forward-thinking FinTech business focusing on using modern technology to develop a range of dynamic financial services and products that are easily-available to customers of underserved markets. Due to growth and exciting plans, the company has the need for two analysts to join the team. These positions are open to recent graduates with some analytical/programming knowledge to begin their career or an experienced Credit Risk Analyst to continue developing their expertise in an growing organisation. This company is unable to provide sponsorship Key Responsibilities of the Credit Risk Analyst: Work with stakeholders to deliver analytics and reporting Conduct analytics to support the management of systems, strategies and processes in relation to collections and lending Prepare reports for senior management Provide insight into the business to inform future decision making, optimising credit strategies, policies, etc. Ideal knowledge and experience for the Credit Risk Analyst role: At least a basic understanding of statistical methods, analytical techniques and some programming experience with SAS, SQL, Python or similar Strong academic background in an analytical / statistical discipline Experience in Financial Services / Banking and specifically Credit Risk is preferred but not essential Driven, ambitious, keen to learn and pursue an analytical career Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Compliance Monitoring

Leeds

to £65,000 + Car allowance + Benefits

My client is a well-known consumer finance organisation who are looking to grow their team by appointing a Head of Compliance Monitoring to develop and document the Compliance Monitoring Framework across the group. Responsible for a small team and reporting to the Compliance Director, the role will be hands on and encompass the following; Key responsibilities include: Deliver the compliance monitoring and testing outputs agreed in the annual compliance risk monitoring plan by carrying out relevant reviews as appropriate and using relevant resources Conduct routine outcomes testing of high risk activities and associated line 1 controls Carry out ad-hoc investigations as required, completing root cause analysis to identify any possible systemic issues. Ad hoc investigations could result from a testing/monitoring review or through a review of operational MI. Work with Head of Policy and Advice on projects to advise on post implementation monitoring requirements Ensuring adequate records are maintained for all monitoring carried out the business and that actions are followed through and tested Ensure that all external audits from whatever source are retained and that appropriate management response and actions are taken in a timely manner. Act as SME to the business on all monitoring queries; promoting a culture of compliance across the firms’ strategic business units and ensuring that the TCF outcomes are embedded within all activities as a matter of course The Person Relevant skills and knowledge, demonstrated through similar previous experience within a financial services regulated environment. Understanding of the UK regulatory regime and rules applicable to the Consumer Finance sector (CONC) Experience of setting up and delivering 2nd line Compliance Monitoring frameworks within an FCA regulated environment Strong communication, organisational and prioritisation skills Salary is commensurate with experience and will be commensurate with the role. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance Manager

Staffordshire

up to £38,000 + benefits

Our client operates in the Financial Services sector and they are currently looking to recruit a Compliance Manager role. In this position you will report to the Corporate Services Director and your main responsibility is to work with the business to ensure the firm complies with all legislative and regulatory requirements and industry best practice. Key responsibilities include: Build strong working relationships with key stakeholders within the business to facilitate open and transparent communications Manage relationships with internal colleagues to ensure implementation of the compliance strategy across the business Actively and positively promote the internal compliance culture and Treating Customers Fairly (TCF) throughout the business Attend and contribute to relevant projects (including integrations), committees, working groups and Board meetings providing the required independent challenge and pragmatic advice, whilst keeping a keen eye on commercial Drive the communication of changes in regulatory requirements and expectations across the business Implement proficient communication strategies across the core business departments to provide day-to-day support to ensure compliance with Group Standards Ensure the business interacts with its clients and regulatory bodies in an open and transparent manner Utilise Management Information (MI) to highlight risks, identify trends, make projections and provide analytical reporting of compliance risks Represent compliance during the client audit process including on-site attendance, the provision of relevant information and the ownership of any compliance related actions Knowledge and Abilities: Excellent stakeholder management and interpersonal skills, with the tenacity to deliver in a fast-paced and challenging environment Experience in the FCA regulatory environment Excellent written and verbal communication skills; including the ability to communicate with technical and non-technical users; at all levels within the business Self-motivated with the ability to work independently without supervision, establishing priorities and meeting deadlines Strong analytical skills and attention to detail Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Finance Director

East Midlands

£85,000 + Bonus + Executive Benefits

Our client is a significant player within the property development sector. The role: They are seeking to recruit a candidate of suitable calibre to assume the position of No.1 Finance on site, for one of their most profitable operating divisions. This is operationally a very hands-on position and will involve you working closely with the Managing Director to ensure support and consistency across the businesses. Your responsibilities will be wide and varied and will include: Acting as a commercial business partner to the Managing Director supporting them in all aspects of the management and leadership of the Business. Forming close working relationships across finance and with senior staff across all disciplines. Evaluating the performance of the business and the provision of key strategic input to determine the direction of the business and fulfilment of the operational objectives. Full accountability for the accuracy, timeliness and the delivery of key account information; encourage process and profit improvement. Implementing an effective planning and budgeting process - providing an effective challenge to the businesses strategy and plans. Monitoring business performance, reporting against clear KPI's and implement with the Regional Motivate and develop your accounts team) To be considered for this opportunity it is likely that you will be a: Profesionally qualified Accountant with significant senior finance experience, most likely in the capacity of Head of Finance/Finance Director. Previous experience/ of the Property Development and/or construction/infrastructure sectors

Finance Manager/Controller (e-commerce) – 3/4 days per week

Reading

£45,000 - £50,000 (pro rated)

An exciting opportunity has arisen for a lead finance individual to join an online retail business. You will be responsible for all the finance and accounting operations including corporate accounting, regulatory and financial reporting, budgeting and forecasting and development of internal control policies. Key responsibilities include: Coordinating and directing the preparation of the budget and financial forecasts ad reporting on the variances Managing all operations including billings, AR, AP, GK and Legal Cost & inventory accounting and revenue recognition Prepare and publish monthly financial statements Managing cash flow by tracking transactions Manage month and year end Complying with relevant legal reporting requirements Previous experience and qualifications: Accountancy qualification desirable Previous experience as a financial controller/manager Minimum 5 years experience Experience creating financial statements and excellent accounting software skills Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Internal Auditor - Interim

Manchester

Up to £400 per day

Our client, a highly reputable organisation within the Charity sector, is looking for some experienced Interim Internal Auditors to join their growing regulation team in their Manchester Office on a 3 Month Interim basis. Key responsibilities include: Producing high quality audit documentation and audit evidence to support the findings of the audit in compliance with IIA best practice and Research and Regulation internal procedures Performing internal audits (operational, compliance and risk management) Assisting in compiling the audit plan and in determining efficient and effective working practices Supporting with risk management by providing advice and support as required Ensuring that work undertaken remains in line with the Code of Ethics and International Standards of the Institute of Internal Auditors Producing clear and concise audit reports that summarise the audit findings, recommendations and actions. Key Experience and qualifications: Good understanding of Audit Principles and Practice, especially Risk based Internal Auditing A Professional Audit qualification such as CIA or equivalent Ability to produce accurate and concise reports with minimal supervision and in a timely manner Working experience of Internal Audit / External Audit within a Corporate environment preferred Experience and knowledge of Operational Risk Management & the effectiveness of controls for Regulatory compliance Understanding of the Risk Management processes to be able to develop and support Ability to extract & manipulate data and draw conclusions. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Business Contracts Change Manager

Hampshire

£50,000 - £55,000

Job Description: We are delighted to once again be supporting one of our longest standing clients as they continue to improve and evolve structures and processes that highlight and focus on efficiency, client experience and leaner revenue streams. As a result, they are now looking for a Contracts Manager to own, redesign and manage all business wide third party contracts. Key responsibilities include: As the Contracts Manager you will have an overview of all tenders and pitches for business contracts. As well as overseeing and maintaining all service lead KPI’s on behalf of the business, it’s suppliers and vice versa. You will be taking ownership back from all divisional stakeholders to essentially implement, streamline and unify methods for handling all said contracts. You will sit within a team of six others all with various other Project Management duties. However, you will work alongside the Head of Transformation. The Contracts Manager will need to use and manage all contract change approval channels, adhering to periodic reviews, producing progress reports, cost updates and forecasts. As you can imagine you will also hold and build on all third party relationships. Previous experience and qualifications: To be successful you must be able to demonstrate a background in a similar Change & Transformation role as well as the ability and experience in applying strict business governance to contract transformation. A PRINCE 2 or equivalent qualification or applied knowledge would also be advantageous as well as any exposure to legal applications.

Internal Auditor

Manchester

Up to £49k Pro Rata for 3 Month Contract plus additional benefits

Our client, a highly reputable organisation within the Charity sector, is looking for some experienced Internal Auditors to join their growing regulation team in their Manchester Office on a 3 Month Fixed Term Contract. Key responsibilities include: Producing high quality audit documentation and audit evidence to support the findings of the audit in compliance with IIA best practice and Research and Regulation internal procedures Performing internal audits (operational, compliance and risk management) Assisting in compiling the audit plan and in determining efficient and effective working practices Supporting with risk management by providing advice and support as required Ensuring that work undertaken remains in line with the Code of Ethics and International Standards of the Institute of Internal Auditors Producing clear and concise audit reports that summarise the audit findings, recommendations and actions. Key Experience and qualifications: Good understanding of Audit Principles and Practice, especially Risk based Internal Auditing A Professional Audit qualification such as CIA or equivalent Ability to produce accurate and concise reports with minimal supervision and in a timely manner Working experience of Internal Audit / External Audit within a Corporate environment preferred Experience and knowledge of Operational Risk Management & the effectiveness of controls for Regulatory compliance Understanding of the Risk Management processes to be able to develop and support Ability to extract & manipulate data and draw conclusions. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Credit Risk Strategy Specialist

Chester

£40,000 - £60,000

A major, well-established and globally recognised financial services business that focuses on providing an exceptional banking experience for customers, going through very exciting expansion. Now looking for a Credit Risk Strategy Specialist to join the already highly successful team in Chester. This company is unable to provide sponsorship Key Responsibilities of the Credit Risk Strategy Specialist: Lead the end-to-end development of credit risk strategies across the customer lifecycle for the unsecured portfolio Identify and deliver opportunities for profitable growth Define requirements for strategy monitoring reports and develop test design Ideal knowledge and experience for the Credit Risk Strategy Specialist role: Proven track record of developing and delivering successful credit risk strategies Full lifecycle and unsecured portfolio experience is ideal Excellent analytical abilities, including strong SAS programming skills Commercially-minded, good business acumen, driven and curious nature & strong communication abilities Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Senior Financial Crime QC

London

65000 - 70000

Senior Financial Crime QC required for a corporate bank based in London. The Senior Financial Crime QC is part of a team of 5 other Financial Crime QC’s and circa 20 onboarding staff. As Senior Financial Crime QC you will be responsible for: Acting as a point of contact for client onboarding and implementation Providing regular feedback and coaching to client facing roles (RM’s) and relevant business managers to ensure key issues are raised and resolved for onboarding and implementation of UK branch deposit accounts Acting as primary decision maker in documentation review and QC for new/updated client onboarding Developing and implementing robust processes and procedures for ensuring compliance with regulatory and AML obligations which make sense for the business and enable collation of quality data for monitoring and reporting purposes. Ensuring relevant teams are aware of their responsibilities and coordinate regular follow up, including partnering with Financial Crime teams on exception issues, until fully resolved and remediated. The bank is global with over 2,000 staff, focusing on lending to a specific sector within the UK market. They are going from strength to strength and continuously innovating. They have a great culture, excellent work life balance and are good staff retention rates. If you are interested in this opportunity and would like to apply or would like further information, please submit your CV. Alternatively call Pritesh Chudasama for a confidential conversation. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, I may be in touch with similar relevant opportunities in the future.

SQL Analyst

Manchester

Up to £35,000 dependent on experience

An award-winning, dynamic, specialist Financial Services business with a 10-year history of providing products and services to consumers and businesses. Due to continued success and company growth, the organisation is now looking for an Analyst to join the team. This company is unable to provide sponsorship Key Responsibilities of the SQL Analyst: Use SQL to conduct analysis with a view to ensuring customer communications are relevant, engaging, on time and in budget Support campaign measurement, tracking performance with ongoing analysis, implementing improvements and reporting on success Ensure processes are well documented, GDPR compliant and within company policy Build strong relationships with team members and stakeholders Ideal knowledge and experience for the SQL Analyst role: Campaign analytics experience would be highly beneficial, including using an email marketing platform to construct email marketing campaigns, but not essential Strong SQL skills are necessary – SQL coding & scripting Good knowledge of HTML would also be beneficial Organised, efficient, excellent attention to detail and analytically minded Curious, ambitious and pro-active, confident in exploring and suggesting new ways to do things to drive improvements Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Collections Manager

London

£80,000 pa

My client is looking for a Collections Manager to oversee the business financial collection department. Supervising staff to ensure all money owed to the company is received correctly and in a timely fashion. Responsibilities: Managing the workload of the department, prioritising and delegating effectively to ensure workflows are executed to a high standard and within SLAs at all times. Actively managing performance through daily call listening/observation, coaching, 1-2-1 reviews and annual appraisals, with the assistance of HR where necessary. Managing the collections and recoveries teams to maximise cash collection and reduce debtor days. Participates in hiring, ensure supplemental Quality Assurance (QA) and training programs are conducted for the team as needed and administer disciplinary actions in accordance with HR Policies. Delivering against the firm’s objectives and KPIs – targeting a reduction in credit risk across the customer portfolio. Lead a team which manages customers through the whole loan life cycle, focused on ensuring fair outcomes for customers. Work with senior management to provide data regarding daily, weekly, monthly, quarterly, and yearly goals and results. Understand new trends, expectations, and information to communicate back to the team. Ensuring compliance with the firm’s collections policies and procedures are adhered to. Work with the Learning and Development Manager to specify training requirements at a service level and track the outcomes of the training as appropriate. Ensuring the reduction of customer complaint volumes within Collections & Recoveries. Conduct calibration sessions with QA to understand and address quality trends and to ensure that the team sustains high performance. Ensuring adherence to business continuity planning requirements. Skills & Experience: Excellent organisational skills Skill in focusing on desired results, prioritisation, clarifying next steps, and delegating effectively to meet deadlines, and achieve desired results. Excellent communication skills and the ability to develop strong working relationships at all levels, both internally and externally. Experience of implementing collections strategy and taking a lead in translating strategy into working plans and actions. Excellent people manager with a track record of motivating teams and individuals to perform to a high standard and work towards a common goal. Organisational skills and the ability to understand detailed information. Numeracy skills, with strong IT skills A proven track record of ‘making a difference’ Experience of dialler technology A sound working knowledge of relevant regulation (FCA, OFCOM and ICO) with the ability to apply principles to all daily activities.

Compliance Manager (Exclusive assignment)

Leeds

£45,000 - 55,000 + Benefits

Our client is a well-known business that offers a variety of product to their customer. The opportunity has arisen for a compliance professional to join the business in the role of Compliance Manager. Reporting to the Head of Compliance you take responsibility for maintaining compliance with legislative and regulatory requirements for the businesses regulated entities. This includes working with senior management to identify risks to the business and provide advice on compliant business processes and to assist with the overall strategic approach to compliance. Key responsibilities include: Maintain detailed knowledge of relevant external regulatory requirements and champion best practice to assist the business manage its regulatory risks, deliver good customer outcomes, avoid regulatory censure and reputational loss Manage progress made by business areas against Audit Reports and recommendations Produce summary papers in a timely manner following receipt of relevant regulatory news Identify and help mitigate risks and issues affecting the business and recommend actions to develop compliant procedures. Ensure that more complex issues are escalated to the Head of Compliance Develop, oversee and deliver an annual risk-based Compliance Monitoring Plan Responsible for the Compliance function’s role within the approval processes for Senior Managers by the Regulator Oversee regulatory and 3rd party audits / thematic reviews Manage the Compliance approval process for business literature, and training material; ensuring an up-to-date and auditable archive of all materials, enquiries, advice and approvals is maintained Manage and lead on the Business Incident management process, ensuring actions are delivered in a timely manner Oversight of the processing of all Senior Manager and Certification functions Oversight and assistance with the RMAR, as required The Person: Sound knowledge of FCA regulations and the ICOB rulebook Experience in regulatory compliance, preferably within the general insurance sector Ability to interpret external regulatory reports and advise the business. Knowledge of compliance and regulatory frameworks Ability to work with the businesses to identify workable solutions, taking a pragmatic and proportionate approach Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Contact Centre Director

London

£100,000 pa

My client is looking for a Contact Centre Director who will take responsibility for the 400FTE 24/7 customer contact operation in multiple sites. The team offers amazing service to their customers and through the line management of your direct reports you will be responsible for the global service. The successful individual will have full responsibility for: Transformation Projects based within the Global Contact Centres Standardising processes and procedures in all sites to ensure continuity in service Development of management level staff Working with the resource planning department to ensure staffing levels are optimised whilst ensuring high levels of employee engagement Implementing new development opportunities for staff to develop their careers Improving the quality assurance and training functions Maintaining relationships with Outsource partners The Customer Experience and Customer Journey – Ensuring that processes are efficient and cost effective The full P&L of the Customer Service function Building the future strategy by working with the Global VP of Customer Service and delivering this in sites globally Amazing teams and ensuring that staff engagement is high in all sites. This is an excellent opportunity to develop your own career and take responsibility for the growth and transformation of global sites. The successful individual will: Be flexible and adaptable in a fast paced business Have experience of working across global sites Embrace the development of people in a diverse organisation Be hands on in the operation and lead by example. Ultimately they are looking for an individual that will Aim High, Embrace Challenge and do the right thing by both our staff and our customers

Training & Competence Supervisor - Wealth

London

£45,000-£50,000 basic salary plus package

Our client is one of the leading Investment & Wealth Management firms in the UK and due to continued growth an exciting opportunity has arisen to assist the Head of Training & Competence in the implementation and management of the Training & Competence programme including Supervision and SMCR regimes. Responsibilities Regularly review and update where necessary the training and competence policies for all regulated employees within the group. Assist with the implementation and delivery of the training and competence policies and procedures for regulated / certified employees within the group. Input relevant information to the FCA systems to ensure appropriate permissions and incident reporting Provide expert advice, support and guidance to all Certified / Regulated staff including supervisors and managers. To support and review regulatory supervisors to ensure appropriate records are maintained. May include delivery of practical training and skills. Update T&C materials where necessary to reflect changes in regulation. Ensure that appropriate records are maintained in line with regulatory requirements. Candidate Profile Approx. 3 years practical experience of working on training and competence schemes within a wealth management or IFA environment Extensive knowledge of T & C practices / processes. Minimum of Level 3 qualified in wealth management, investment or financial planning Knowledge of current T&C regulatory requirements / SMCR (either having implemented SMCR or currently working on an implementation plan) Ability to provide pragmatic T&C advice to managers and supervisors Ability to prioritise and deliver to agreed timelines Ability to successfully work in a team environment Excellent interpersonal, oral and written communication skills Attention to detail