A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Customer Service Advisor

Leeds

9.34

Start Date: 15th June and 29th June 2020 Shifts: Various shift options available, you can choose a fixed shift out of the following 5 options: Shift 1 = Mon – Fri 8am – 3.30pm, Shift 2 = Mon – Fri 9am – 4.30pm, Shift 3 = Mon – Fri 8am – 3.30pm, Shift 4 = Tue – Sat 8am – 3.30pm, Shift 5 = Tue – Sat 9am – 4.30pm Overview: As the entire country, and indeed the world, continues to respond to the impact of COVID-19, our client is doing everything they can to ensure they play it's part and looking after their Financial Services customer. During these unprecedented times, they understand some of their customers will be worrying about their finances so we're looking for Customer Service Advisors to bolster their existing team to ensure they can meet their customer needs. The Candidate: We're seeking passionate, empathetic individuals to provide a first class service and willing to do whatever it takes to make customers feel happier about money. The successful candidate will be naturally curious, and willing to go the extra mile to provide our customers with the support they need. You'll provide a fantastic customer service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs. You can expect customers to be worried about their hard earned cash so you'll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy. Duties and Responsibilities: * Contacting our customers to discuss their financial situation * Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer * Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams * Where necessary working to defined processes managing cases through the courts to recover monies owed * Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events * Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience * As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow * Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us Skills: We'd love you to bring: * Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service * The ability to be insatiably curious, asking questions and negotiating to deliver the best solution * Flexible working to suit customer needs and business demands * Previous face to face or telephone based customer experience * A caring, positive attitude with a genuine desire to exceed our customers' expectations All offers of employment are conditional and you will only be able to start in the position after completing a strict vetting process including a credit check, a criminal record check and reference checks.

Training & Development Manager

United Kingdom

£Competitive Salary

To assist in the design, implementation, delivery and recording of individual and group training activity in support of the company objectives and effective conduct of the business. Key responsibilities include: Liaise with Senior Managers – and analyse available MI - in order to identify individual and group training needs at a local and national level. Assist in the development and delivery of training programmes to address local training needs. Assist in the design and implementation of national training programmes and support materials, and participate in the delivery of such training. Provide tailored coaching to advisers, paraplanners and supervisors to assist them in achieving personal and company goals. Co-ordinate and lead the delivery of knowledge training for advisers and supervisors in order to maximise their contribution to the business and increase productivity. Assist the Senior Manager and– and other colleagues, where relevant – in maintaining robust development plans and training records. The Person: Advanced Diploma in Financial Planning (or equivalent) Experience of working in an Independent Financial Services environment; Experience in the construction of financial planning advice, either in an advisory, paraplanning or research capacity; Experience in the design and implementation of training programmes and supporting documentation Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance Monitoring Officer

Leeds

c. £30,000 to £35,000 plus benefits

Our client is a leading financial services business who are currently recruiting in the firms Compliance function and looking for a Compliance Monitoring Officer. The role will be responsible for ensuring that the business fulfils the FCA’s requirements and meets all relevant regulations. Key Responsibilities: Monitor business risks in accordance with regulatory requirements and internal procedures, both desk and potentially field based. Assist with tasks in relation to the Compliance Plan Review customer complaints where required, to complete MI, contribute to Root Cause Analysis, and to submit regulatory reports Monitor specific managed portfolio issues and assessment of suitability Review and monitor work relation to daily queries, based primarily on Compliance duties Review financial promotions prior to publication and make recommendations as necessary to meet regulatory guidance Monitor Training & Competence arrangements throughout Head Office and Branches Maintain a working knowledge of the FCA Conduct of Business rules, APER and T&C framework and implications for the business Report any risks which may be detrimental to clients or the business which may arise Key Requirements: Ideally possess or working towards a qualification in Wealth Management (Diploma Level 4) or in Investment Management Experience of advice checking / file review Financial Services experience Compliance experience with good monitoring skills

Head of Credit & Financial Risk

Cardiff

Up to £100,000

MERJE is looking for an experienced Senior Credit professional with some experience / understanding of capital & liquidity to join an established specialist lender and provide oversight and monitoring of the credit and liquidity frameworks. You will be joining a business with a 20-year history and a customer base spanning the UK as well as various European and wider countries. On offer is a salary of up to £100,000 + benefits. The main office for this role is in South Wales, however working from home flexibility is achievable as long as you can attend the office at least 1/2 days per week. This company is unable to provide sponsorship Key Responsibilities of the Head of Credit & Financial Risk: Develop, monitor and maintain the credit, liquidity and IRR elements of the RMF; risk profile, risk appetite, key risk indicators and risk governance Provide oversight and assurance of the business credit, liquidity and IRR risk taking activities, systems and controls Monitor and test the Firm’s credit, liquidity and IRR risk profile relative to its appetite Provide oversight of stress testing and scenarios Delivery of an independent and objective risk and control assessment to ensure risk is identified and managed according to the Risk Appetite Monitoring and interpreting developing regulatory requirements in all areas of financial risk management Required knowledge and experience for the Head of Credit & Financial Risk role: Experience in a senior Credit / Risk role within a regulated financial institution in the UK Experience in a consumer lending environment, some mortgages experience is essential Knowledge of UK regulation, legislation & standards Experience in the development, maintenance and management of risk frameworks, policies, etc. Analytical & creative thinker Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance Officer (Exclusive vacancy)

Birmingham

c.£40,000 - £45,000 + Benefits

Our client is a highly respected and long established organisation who are currently looking to recruit the newly created role of Compliance Officer. Reporting to the Head of Compliance you will play a key role in the efficient running of the firm’s compliance function which consist of Advice, Monitoring and Risk teams. Key responsibilities include: Facilitate effective 2nd line of defence for the business in regard to risk management activities Identification and reporting of risks and incidents, completing conduct risk assessments and supporting the emerging risk processes Ongoing support and development of the Compliance Monitoring plan Keeping abreast of all regulatory developments that impact the business and ensuring that these are communicated and rolled out across the business accordingly Assist in the design and delivery of training and coaching in regard to risk and incident management to the 1st line of defence and 2nd Line Compliance team Conduct administrative and secretarial support to the governance committee’s outputs in relation to Risk reporting and Risk Management Compilation of data for risk and governance meetings ensuring arrangement of meetings, agendas and papers are issued, taking minutes and tracking actions as directed The ideal Candidate: Significant knowledge of FCA regulation and how it should be applied A good understanding of the Financial Services marketplace, experience across areas such as Insurance, Consumer Credit or Investments would be beneficial. Experience of compliance advice, monitoring / conduct risk ensuring fair customer outcomes Ability to engage with key stakeholders, working collaboratively to ensure sound business outcomes Ability to write and compiles committee papers, that are compelling and with absolute grammatical accuracy. Ability to Self-motivation, resilience and enthusiasm for the job Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Senior Risk Manager (Exclusive vacancy)

Birmingham

£60,000 - £65,000

Our client is a highly respected and long established organisation who are currently looking to recruit a Senior Risk Manager. Reporting to the Head of Compliance you will play an integral role in the strategic development of the firm’s risk function by supporting the maintenance, improvement and implementation of the Enterprise Risk Management Framework and all associated risks and controls. Key responsibilities include: Operate an effective 2nd line of defence for the business in regard to risk management activities Identification and reporting of risks and incidents, completing conduct risk assessments and implementing emerging risk processes Support the maintenance, improvement and implementation of the Enterprise Risk Management Framework (ERMF) and all associated risk and controls. Provide administrative and secretarial support to the governance committees in relation to Risk reporting and Risk Management Maintain an effective external perspective and knowledge of risks and risk management best practices, tools and techniques Maintain effective working relationships with assigned 1st line risk owners, senior managers and subject matter experts, enabling effective dialogue on risk and control management Provide training, coaching and advice on risk and incident management to the 1st line of defence, enabling effective implementation of the ERMF policies, procedures, systems and tools, helping to embed risk management techniques throughout the business Be responsible for managing risk reporting in ISO 9001 and ISO23001 processes Demonstration of a wider strategic view and being responsible for driving FCA change forward. The ideal Candidate: Significant knowledge of FCA regulation and how it should be applied A good understanding of the Financial Services marketplace 3-5 years’ experience in risk management in a Financial Services organisation authorised by the FCA operating at a senior level with key stakeholders Experience of implementing and managing a Risk Framework within a Financial Services organisation utilising IRM recognised terminology and structures Very strong commercial acumen. Detailed understanding of financial metrics and a proven ability to use excel to model and understand outcomes.

Global Category Buyer - Technology

Birmingham

£70,000 - £80,000

A new vacancy has arisen for a Global Category Buyer to manage the Technology category within a global professional services organisation. Experience managing the technology category is essential (network, telecoms, licenses, hardware/software etc). For this role, you will ideally have experience of working within a global organisation and comfortable interacting with Senior stakeholders. You should have experience managing a very high spend level and understand the structure of a global business. You will be highly commercial with the ability to work alongside other colleagues and add value to the department. You will be an experienced candidate confident in your skills and knowledge. Experience within the financial services industry would certainly be desirable but is not essential.

Credit Risk Contractor - IFRS9

Leeds

Circa £55k

MERJE is looking for an experienced Credit Risk Contractor to join a well-known FS company on a 12 month Fixed Term basis. The role will involve taking the lead on IFRS9 provisioning activity, including managing a team of 2, leading IFRS9 assurance & reporting and the design & development of new IFRS9 MI. The successful candidate will have expert knowledge of IFRS9 and related modelling concepts, experience in the UK Mortgage market, be comfortable leading projects & people and able to be hands on with SAS as required – creating & running reports, etc. This will be a salaried role, at around £55,000. The company is based in Leeds city centre and while homeworking is currently the norm, long-term you will be required to work from the office for some of the working week. This company is unable to provide sponsorship Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Deputy Compliance Officer & MLRO – Trading

London

£80,000 pa

Our client offers spread betting and CFD trading services to retail, institutional and high net worth customers delivered via their award-winning trading platform. Key responsibilities include: Advising senior management and directors on compliance and regulatory matters. People management – responsible for a team of Compliance & Legal Analysts Assisting the MLRO with all matters in respect of anti-money laundering, market abuse, financial crime and reporting to the relevant regulators and authorities when required Arranging the day to day work of the compliance department to ensure deadlines are met. Assisting the Head of Legal and Compliance with internal and external audit matters relating to compliance issues, monitoring and regulation. Oversight of compliance monitoring and associated policies/procedures and systems. Handling FCA information requests and customer complaints in an appropriate and timely manner and record and review such requests/complaints as required. Preparing and submitting compliance related returns to the relevant regulators such as FCA and NCA as required Assisting the Head of Legal and Compliance to ensure that the firm has an adequate supervisory system in place, to continually review the effectiveness of the firm’s policies, procedures and systems and establish internal controls and make appropriate changes when necessary. Writing and updating appropriate policies and procedures in relation to compliance and regulatory matters including the compliance manual. Liaising with the FCA relating to approved persons. Oversight of the firm’s financial promotions. The Person: The candidate will have at least 5 years Compliance and Financial Crime experience within the Financial sector ideally in a trading or brokerage environment Knowledge of the FCA handbook and, in particular, COBS, SYSC, SUP and DISP is required. The suitable candidate will be degree educated (or equivalent). Preference will be given to candidates with a Law Degree and/or Compliance qualification. Some experience will have been gained as a Line Manager of a small team. The successful candidate must be able to demonstrate an ability to use his/her initiative to problem solve with the minimum of day-to-day supervision. To discuss the role in greater detail please contact Kirstie Burn on 020 36371603 or send through your CV to kburn@merje.com Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Senior Buyer

Warrington

£32,000 - £40.000 pa

We have an opportunity for a Senior Buyer on behalf of a Financial Services firm based near Warrington. This is a generalist position and will cover both indirect and direct procurement (ranging from HR services, insurance, marketing to office supplies, equipment, IT) however experience with IT is desirable. You will be responsible for end to end procurement across a variety of categories including supplier sourcing activities and managing the supplier framework. Experience drafting and negotiating contracts is essential. You must efficiently manage the service provided by the chosen supplier and ensure all agreements are being met including assessing all third party supplier risks. You will manage all suppliers on a day to day basis and will be the point of contact for procurement within the business. You should have a track record of delivering cost saving initiatives and the ability to perform data analysis of the relevant supplier market. Experience of the IT or Professional services category would be an advantage but isn’t essential.

Finance Manager

London

c. £75,000 + Bonus + Benefits

Our client is a successful property developer based in London. They are seeking to recruit a candidate of suitable calibre to assume the position of Finance Manager. Reporting to the Finance Director and working closely in a business-partnering capacity with the senior management team your responsibilities will be wide and varied and will include: Assist with accurate and robust monthly forecasting and preparation of the three/ five-year business plans. Provide oversight for the finance function and ensure the efficient running of the department. Joint-venture reporting and stakeholder management. Take part in surveying/ valuation meetings and provide appropriate level of challenge. Assist as required with financial management and reporting Support payment and payroll processing to ensure an accurate and timely service. Ensure adherence with the Group Accounts Manual as regards Cash Management; operate and control all activities within the cash budgets. Assist with appropriate reporting to the MD and Board in line with the standard format and schedule including assisting with the preparation of the Finance Board reports and presentations Complete ad hoc divisional and out of departments projects as necessary. The successful candidate will be a professionally qualified Accountant, ideally with prior experience gained within the property development, construction/infrastructure sectors and be familiar with joint-venture accounting. You must possess the desire to be able to offer a commercial outlook as the role will encourage exposure across multiple disciplines. The company have a track record of career progression and this role could should provide a platform for an FD opportunity in the future. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Collections Manager

London

£70,000 + Benefits

My client is looking for a Collections Manager by leading and managing the performance of the Collection team’s activities within the Contact Centre. Oversee the successful implementation of all strategic initiatives within Collections in order to undertake the collection of arrears across a variety of financial products, in line with the credit risk plan and customer experience. Leading a Collections department in the Collections Contact Centre whose core responsibility is the delivery of positive, appropriate and sustainable outcomes for our customers which help them to regain financial stability. Responsibilities Work with Operations Management, in particular the Head of Call Centre Operations and the company Quality Analyst to support process improvement. Oversee operational performance and minimizes risks for the area/function. Working / collaboration with the Collection Strategy team. Ensure compliance to policy and procedure, thus minimising conduct risk exposure. Lead performance at a departmental level. Responsible for optimizing the efficiency and effectiveness of their area. Establish and manage the internal/external operational activities required for delivering positive, sustainable outcomes for our customers across a variety of financial products in line with defined conduct standards and credit loss plan. Review Collection calls weekly and monthly. Attend Monthly Collection meetings. Coach representatives while on the phone and off the phone to produce better outcomes for the customer Ensure that the Collection team are conducting activities with appropriate level of active listening skills and empathy Work with third parties and internal stakeholders to review and refine call quality KPIs and benchmarking techniques. Experience and knowledge Experience working in relevant market/context, i.e. Collections Operation. A track record of delivering significant change which improves business effectiveness in sustainable ways Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers. A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes Excellent communication skills, both written and verbal Stakeholder management across internal and external departments Analytical skills to evaluate performance and identify improvement opportunities Excel and word literate.

Compliance Manager

London

£60,000 PA

Compliance Manager is required for a Professional Services firm based in the West End of London. As the Compliance Manager, you will be part of a small compliance team responsible for governance, risk and compliance (not Financial Crime Compliance). There will also be a focus on the legal & compliance areas of contractual arrangements, engagement risk and 3rd party exposure. Compliance Manager duties include: Attending internal and external meetings to provide a compliance advice Drafting non-Disclosure agreements Maintaining, reviewing and updating the compliance manual. Assessing data security risks Drafting letters of enforcement Interpretation of legalities for external publications Advising on GDPR compliance Arranging and delivering compliance training courses You will report directly to the Head of Compliance and you will be given the autonomy to carry out your role without micro management. We are looking for an ambitious, driven legal & compliance professional who wants to roll up their sleeves, get their hands messy and genuinely make a difference in the company. There are excellent career progression opportunities and a great working culture.

Compliance Manager

Birmingham

c. £60,000 + Benefits

The role will be responsible for the provision of high quality advice to the business on regulatory and compliance matters and for assisting the Compliance Director in the ongoing development and enhancement of the company’s compliance and regulatory risk management arrangements. Key responsibilities include: Providing clear, accurate and timely advice on regulatory matters, including the application of relevant requirements in the FCA Handbook. Reviewing business operations and procedures to ensure that they remain compliant with policies and procedures and relevant regulatory requirements. Monitoring regulatory developments and advising on their relevance and implications for the business and on actions needed to prepare for compliance. Drafting compliance policies and procedures to meet business and regulatory requirements, seeking input from stakeholder and educating end-users on new requirements. Preparing and delivering training to staff on regulatory matters. Accurate and timely completion of regulatory returns and forms and submitting these via FCA Connect and GABRIEL. Review of financial promotions and changes to client documentation and templates. The Person: 5 years or more in a financial services environment, at least 3 of these ideally in wealth management 3 years or more in a broad compliance role, with a good level experience across a range of compliance disciplines A detailed understanding of FCA requirements.

Compliance Manager

Leeds

c. £60,000 + benefits

The role will be responsible for the provision of high quality advice to the business on regulatory and compliance matters and for assisting the Compliance Director in the ongoing development and enhancement of the company’s compliance and regulatory risk management arrangements. Key responsibilities include: Providing clear, accurate and timely advice on regulatory matters, including the application of relevant requirements in the FCA Handbook. Reviewing business operations and procedures to ensure that they remain compliant with policies and procedures and relevant regulatory requirements. Monitoring regulatory developments and advising on their relevance and implications for the business and on actions needed to prepare for compliance. Drafting compliance policies and procedures to meet business and regulatory requirements, seeking input from stakeholder and educating end-users on new requirements. Preparing and delivering training to staff on regulatory matters. Accurate and timely completion of regulatory returns and forms and submitting these via FCA Connect and GABRIEL. Review of financial promotions and changes to client documentation and templates. The Person: 5 years or more in a financial services environment, at least 3 of these ideally in wealth management 3 years or more in a broad compliance role, with a good level experience across a range of compliance disciplines A detailed understanding of FCA requirements.