A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Senior Complaints Handler

Woking

£35,000 - £40,000 pa

My client is looking for a Senior Complex Complaints Handler to work effectively together with their consumers and Contact Centre Operation team. They aim to deliver a high level of service and care to their customers and ensure that everyone who has contact with them has a positive experience. Responsibility Be the point of contact for all escalated complaints To ensure that all complaints are handled effectively, efficiently and promptly in order to promote consumer satisfaction Maintain and develop the complaints process by updating policies and procedures when necessary Build strong working relationships with individuals across all areas of the business. Knowledge, skills & Experience Excellent interpersonal and stakeholder management skills with the ability to communicate verbally and in writing. Experience of dealing with complex and C-Level complaints The ability to prioritise workloads by managing on-going projects as well as everyday responsibilities. The ability to look at the wider picture & to appraise situations before making decisions Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Advisor

Warrington

£16500

We have an exciting opportunity to join a growing Customer Service Team. You will be responsible for handling inbound customer service enquiries and retentions. You will be dealing with enquiries such as: General Account Enquiries Customer Renewals Cancellation Requests Customer complaints Change of Address Change of Account Details House Moves The Role: Working within a lively contact centre, having great conversations with our customers By delivering excellent customer service you will expected to provide a world class service for the customer Using a consultative approach to resolve customer issues Listening and understanding our customers to ensure we deliver a tailored solution Working as part of a team to add value to our business Striving to achieve your personal best through quality targets About You: We are looking for individuals who have a passion for customer service It would be desirable for you to have worked in a regulated/compliance environment You must be a self-motivated, resilient individual, who can adapt within a fast paced environment You will need to be able to evidence 100% commitment to the role Strong written and verbal communication skills are required

Experienced Lead Generator

Warrington

£18500 + bonus

We have an exciting new opportunity for an experienced Lead Generator to join our team working for a leading automotive company. Working hours Monday-Friday with excellent employee benefits including option to buy additional holiday (up to 5 days), flexi benefit scheme to tailor your needs and free on-site parking As a lead generator you will become a brand expert enabling you to promote the product meet and exceed given targets on generating appointments. You will need to be accomplished at self-sourcing your own quality leads. Through training and continued development, you will Build close working relationships with both business and private clients in order to better understand their requirements Identify opportunities for up sell and / or cross sell which will be achieved through a combination of prospecting and telephone-account management. Manage Field Team appointments by communicating with all stakeholders through a variety of channels including inbound and outbound calls, emails and social media, To enjoy the role you will have A keen eye for detail Ability to data-capture accurately Previous experience in a fast-paced sales environment Experience of thriving on self-sourcing your own quality leads A passion for delivering excellent customer service first time every time The confidence to follow up on sales opportunities and are able to confidently communicate with a variety of stakeholders. Excellent verbal and written communication skills Previous experience of working in a target driven environment Previous experience or a keen interest/ knowledge of the automotive industry We offer: • Salary £18,500 • Bonus up to £3,900 PA (paid quarterly) • 37.5 hours a week to be worked Monday- Friday • 22 days holiday plus Bank Holidays • Excellent employee benefits Have access to real opportunities for progression If you think you could be our next Lead Generator please don’t delay apply today!!

Senior Credit Risk Analyst

Manchester

Up to £40,000

An established Financial Services business with a history spanning decades and a range of products on offer to businesses and consumers in the UK. To continue business growth, the company is now looking for a Senior Credit Risk Analyst to join the team. This client does not provide sponsorship. Responsibilities: Report to the Credit Risk Manager Involved in reporting and analysis on the quality of lending against risk appetite Analyse the portfolio to improve efficiency and automation Support the development of IFRS9 reporting Provide analytical insights and make strategic recommendations Work across the full Credit Risk life cycle Experience Required: Experience in a similar Credit Risk Analyst role Coding experience - SQL, R or Equivalent Strong academic background Understanding of risk management Advanced Excel skills Knowledge of IFRS9 would also be beneficial

Loan Operations Specialist

London

£230

Responsible for the completion of operational activities through the application of SME skills and experience of processing activities, instruction and training of colleagues, authorisation of colleague’s work, problem solving and stakeholder management. Also responsible for ensuring that technical skills are continuously updated and expanded in line with business requirements. Key accountabilities - Completion of operational processes including full client on boarding, all payment and reconciliation processes - Taking ownership of and deliver against internal and external stakeholder requests for information or clarification - Authorisation of colleagues work to ensure that effective “maker/checker” controls are operated at all times - Provision of effective coaching and training of the Operations Clerks - Contribute to the planning of daily workloads and prioritization of team focus and resources in response to varying demands in BAU volumes and various stakeholders - Escalation of important issues to senior colleagues, providing relevant summary information and recommendations for action - Ensure that all activities are undertaken in accordance with relevant policies, procedures, timeline and quality standards; proactively challenge these standards and formulate recommendations for improvement - Support the work of the team with external control functions such as audit and compliance personnel ensuring that accurate data is supplied – liaise with senior colleagues as required - Recommend project, PCR and other change activity to senior colleagues in support of beneficial change; fully support subsequent activities including UAT testing - Design, source and generate MI from various sources as required and ensure that reporting requirements are met - Undertake all activities and communication with a strong customer focused approach and in a positive and collaborative way - Proactively seeks explanation and clarification in pursuit of understanding and expansion of own skill base; is able to share this with colleagues and stakeholders in all aspects of role performance - Able to support on an ad hoc basis, other operational teams, adapting skills and experience to demands

Data Protection Manager

Birmingham

to £75,000 + Benefits

Our client is a well-known Financial Services business who are currently looking to recruit an individual to maintain a secure framework for the management of its data and compliance with data protection legislation and to maintain an effective business continuity framework for the business. Key responsibilities include: Act as focal point for all aspects of day to day compliance with data protection legislation: Providing advice on data protection Providing advice on marketing activities (email, SMS, telephone, post) Conducting data protection risk assessments Managing data subject access requests Identifying data processor/data controller roles and negotiating data protection terms in third party contracts Advising on data retention requirements Operate a training programme Monitoring compliance Communication and co-operation with the ICO Reviewing data incidents and determining relevant actions and notifications Applying in-depth knowledge of principles, practices and procedures of data protection to achieve the completion of complex assignments. Establish and maintain a data protection framework for the business, including the development and implementation of policies, procedures and processes to ensure compliance with all aspects of the GDPR, including: Privacy Impact Assessments Data Subject Access Requests Privacy Notices Data retention External Information Requests Development/revision of appropriate data protection policies Supplier contract review Physical / Technical security, including establishing appropriate access controls Incident / Breach Management Maintain a network of Data Protection ‘champions’ within the organisation to assist with the collation of MI, building privacy awareness and promoting good practice across the business Work closely with Legal, Information Security, Marketing, Risk & Compliance and HR to ensure that all Data Protection considerations area addressed under GDPR Provide guidance to the Executive and Boards on GDPR as required Monitor ICO guidance / enforcement actions / policies Network with Data Protection colleagues both internal and external. Maintain the business continuity framework for the business including: Own the groups Crisis Management and Business Continuity process Working with the business at both group and local level to maintain local business impact assessments Maintenance of business continuity plans for group locations, undertaking periodic risk assessments. Periodic business continuity testing (physical or scenario). Maintaining awareness of business continuity requirements, undertaking training as required The Person: The successful candidate will be experience in financial services and have a knowledge of compliance / regulatory risks facing a financial advice firm, including pensions and the broader financial service regulation. Excellent understanding of the requirements of the General Data Protection Regulation and related legislation such as PECR 3-5 years Data Protection and Privacy experience, preferably in the financial services sector. Previous experience in delivering a Data Protection strategy for an organisation would be desirable Familiarity with business continuity requirements and how to implement them Strong analytical and project management skills Strong communicator with proven effective interpersonal and influencing skills Salary range is entirely commensurate with experience and will reflect the significance of the role. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Data Protection Manager

Leeds

to £75,000 + Benefits

Our client is a well-known Financial Services business who are currently looking to recruit an individual to maintain a secure framework for the management of its data and compliance with data protection legislation and to maintain an effective business continuity framework for the business. Key responsibilities include: Act as focal point for all aspects of day to day compliance with data protection legislation: Providing advice on data protection Providing advice on marketing activities (email, SMS, telephone, post) Conducting data protection risk assessments Managing data subject access requests Identifying data processor/data controller roles and negotiating data protection terms in third party contracts Advising on data retention requirements Operate a training programme Monitoring compliance Communication and co-operation with the ICO Reviewing data incidents and determining relevant actions and notifications Applying in-depth knowledge of principles, practices and procedures of data protection to achieve the completion of complex assignments. Establish and maintain a data protection framework for the business, including the development and implementation of policies, procedures and processes to ensure compliance with all aspects of the GDPR, including: Privacy Impact Assessments Data Subject Access Requests Privacy Notices Data retention External Information Requests Development/revision of appropriate data protection policies Supplier contract review Physical / Technical security, including establishing appropriate access controls Incident / Breach Management Maintain a network of Data Protection ‘champions’ within the organisation to assist with the collation of MI, building privacy awareness and promoting good practice across the business Work closely with Legal, Information Security, Marketing, Risk & Compliance and HR to ensure that all Data Protection considerations area addressed under GDPR Provide guidance to the Executive and Boards on GDPR as required Monitor ICO guidance / enforcement actions / policies Network with Data Protection colleagues both internal and external. Maintain the business continuity framework for the business including: Own the groups Crisis Management and Business Continuity process Working with the business at both group and local level to maintain local business impact assessments Maintenance of business continuity plans for group locations, undertaking periodic risk assessments. Periodic business continuity testing (physical or scenario). Maintaining awareness of business continuity requirements, undertaking training as required The Person: The successful candidate will be experience in financial services and have a knowledge of compliance / regulatory risks facing a financial advice firm, including pensions and the broader financial service regulation. Excellent understanding of the requirements of the General Data Protection Regulation and related legislation such as PECR 3-5 years Data Protection and Privacy experience, preferably in the financial services sector. Previous experience in delivering a Data Protection strategy for an organisation would be desirable Familiarity with business continuity requirements and how to implement them Strong analytical and project management skills Strong communicator with proven effective interpersonal and influencing skills Salary range is entirely commensurate with experience and will reflect the significance of the role. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance & Marketing Officer

Edinburgh

c.£40,000 - £45,000 + Benefits

Our client is a well-known Financial Services business who are looking to recruit a Compliance & Marketing Officer. Working in the firms Marketing Risk & Compliance team you will work as part of a successful team that safeguards and supports Brand & Marketing to confidently create compliant communications that lead to good customer outcomes. Key responsibilities include: Be the first line compliance lead on agile projects, responsible for identifying regulatory risk position and providing solutions Act as an expert reference point, giving steer/opinion in an agile environment Ensure that all project output, such as marketing and other external communications, is compliant with regulation, legislation and risk appetite Provide an advisory service to a range of stakeholders across the business Act as a subject matter expert in interpreting regulations to produce new ways of servicing customers and communicating with them As a Compliance & Marketing specialist you will use your excellent knowledge of marketing communications and risk governance to provide support to agile project teams, covering risk & compliance to ensure Marketing material is not only compliant but compelling. To succeed in this role you will have: Good working knowledge of Compliance and regulation and ideally some knowledge of Financial Promotions and associated regulatory requirements, with emphasis on marketing communications compliance. (This role will suit someone looking to broaden their compliance knowledge in to a more marketing compliance focused role) Good knowledge of the Conduct of Business Handbooks, and practical experience of online, digital and non-digital comms Detailed knowledge of financial services regulatory and legislative frameworks NB. Flexible working is feasible and two days working from home is realistic.

Regulatory Policy Manager

Leeds

up to £65,000 + Bonus + Benefits

My client is one of the UKs largest financial adviser groups providing an extensive range of services. They are currently looking to appoint an individual to provide regulatory advice and analysis to support the development of the groups compliance policy and business standards to manage the exposure to regulatory and conduct risk within the risk appetite of the business. You will also be expected to author and communicate changes of business standards across the operation. Key responsibilities include: Undertake horizon scanning to ensure the firm considers all relevant external policy developments which have the potential to influence its business activities, ensuring they are kept fully up-to-date; Undertake assessment of the impact of regulatory change on the groups policies/business standards, producing options and recommendations for Committees; Prepare responses to major FCA consultations; Review and develop existing guidance/procedures provided to the group, including maintenance of the Business Standards; Provide practical support on regulatory matters, for example through the production of guides and presentations; Production of monthly management and Board reports on policy developments and compliance standards; Input into adviser CPD programme to ensure meets regulatory knowledge requirements; The Person: The successful candidate will be experience in financial services and have a knowledge of compliance / regulatory risks facing a financial advice firm, including pensions and the broader financial service regulation. Salary range is entirely commensurate with experience and will reflect the significance of the role. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Complaints Manager

Hampshire

£52,000 - £65,000

A great opportunity to develop and deliver an effective complaints strategy by providing direction, motivation and leadership to a Complaints team of around 25 people. Also leading projects and programmes with significant risk and complexity in order to achieve the business objectives. Monitoring and controlling costs and budgets, addressing risk and governance issues and acting as the escalation point for the more complex or financially significant complaints - all are aspects of this high profile leadership role. The Person Ideal candidate is someone who has managed complex complaints within a highly regulated environment. A good understanding of all relevant regulatory bodies and associated principles and the ability to interpret and apply them effectively. They will also be looking for an in-depth knowledge of the related products, services and best practice. Commercially aware and up to speed with the latest trends and issues, numerate, customer-focused and has exceptional relationship management and literacy skills. Strong people management and coaching skills, plus experience of developing others and identifying and promoting service improvements within a large, multi-layered organisation. A pioneering and innovative approach and willingness to question convention is important too, as is the ability to work across boundaries and manage a variety of stakeholders. An advocate of continuous improvement and smart ways of working, with your expertise on board, we'll soon achieve market-leading award winning status.

Senior Credit Risk Analyst

Newcastle upon Tyne

Competitve

A well-established and globally recognised business that focuses on providing an exceptional banking experience for customers. Now looking to expand the team with a Senior Credit Risk Analyst to support Credit Risk activity. This Client does not provide sponsorship. Key Responsibilities of the Senior Credit Risk Analyst: Support the Portfolio Analysis Manager and Head of Credit Risk on the integration work stream Deliver key reporting and analysis Provide recommendations on product portfolios Support development of Credit Risk strategies, policies, processes, systems, etc. Ensure accurate and consistent risk identification Monitor business and strategy performance, trends, etc. Develop strong relationships with colleagues, management and stakeholders Ideal knowledge and experience for the Senior Credit Risk Analyst role: Good academic background, analytical / numerate degree subject Experience in a Credit Risk Analyst capacity in a Retail Banking environment Strong technical abilities with SAS, SQL Programming, Excel, etc. Experience presenting to a senior audience would be beneficial

Senior Credit Risk Analyst

Edinburgh

Competitve

A well-established and globally recognised business that focuses on providing an exceptional banking experience for customers. Now looking to expand the team with a Senior Credit Risk Analyst to support Credit Risk activity. This Client does not provide sponsorship. Key Responsibilities of the Senior Credit Risk Analyst: Support the Portfolio Analysis Manager and Head of Credit Risk on the integration work stream Deliver key reporting and analysis Provide recommendations on product portfolios Support development of Credit Risk strategies, policies, processes, systems, etc. Ensure accurate and consistent risk identification Monitor business and strategy performance, trends, etc. Develop strong relationships with colleagues, management and stakeholders Ideal knowledge and experience for the Senior Credit Risk Analyst role: Good academic background, analytical / numerate degree subject Experience in a Credit Risk Analyst capacity in a Retail Banking environment Strong technical abilities with SAS, SQL Programming, Excel, etc. Experience presenting to a senior audience would be beneficial

Audit Senior Manager

Manchester

Up to £60,000 pa

Our client, a renowned top four Consultancy firm are currently searching for an Audit Senior Manager to manage and deliver Audit engagements from planning through to completion. The right candidate will have their own client portfolio and be responsible for briefing the Audit team, agreeing Audit timetables and supervising the Audit process. Key responsibilities include: Directing and mentoring between 4 and 8 audit staff in a performance manager role taking responsibility for overseeing their portfolio. Identifying and progressing current and future Audit requirements. Contributing towards the creation, implementation and delivery of the Audit Business Plan. Preparing reports for Audit Committees and Senior Management Managing engagements and overseeing audit assistants work ensuring compliance with client, statutory and the company’s requirements. Monitoring the effectiveness of the Audit services delivered with the Partner / Director Directing and overseeing the budgeting, planning and control of engagements in accordance with client and the business requirements to ensure effective service delivery and maximised recoverability The Person: Excellent proficiency in financial reporting standards such as UK GAAP and IFRS Significant experience in an Audit Capacity within a top 10 Accountancy firm Strong experience of working as a team and managing a team Experience and knowledge of Auditing / Systems and controls testing Qualified Accountant (ACA / ACCA or Country equivalent) Heavy Audit experience from mixed sector clients Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Technology & Information Security Lead

Edinburgh Area

c. £500.00 - £600.00 per day

Our client is a well-known Financial Services business who are looking to contractor to undertake the role of Technology & Information Security Lead. Reporting to the Head of Tech Risk and to support the Integration of the Tech Risk and Information Security Function within the firms second line of defence. It presents an exciting opportunity to get involved in a vital role within the organisation, dealing with an extensive network of Subject Matter Experts on Technology and information Security Risk. Key responsibilities include: Design and obtain approval for an end state Tech Risk and Information Security to combine the “best of both” approaches across each organisation. Finalise ownership of policy and standards, develop effective Risk Appetite measurements with experts on Technology and Information Security for the Group. Implement a clear accountabilities and responsibilities model for the 1LOD and 2LOD with procedures, standards and appropriate oversight, Define the systems, processes and controls required to deliver effective 2nd Line Oversight and independence for the company’s Technology Risk and Information Security responsibilities. Develop a staged plan, roadmap and staged vision to deliver a final end state in a safe and secure fashion pre and post integration of both organisations. Coordinate and support the preparation of risk reporting for the integration programme on the work stream to the Head of Tech Risk and Integration, Ensure that integration risk in relation to Technology Risk and Information Security are clearly articulated, understood and escalated accordingly. The Person: Technology & Systems Background with 10 years experience Information Security Credentials and Background. 10 years of Banking Experise preferrably in Risk, IT or Audit related departments Degree or Equivalent in IT, Business or Risk Professional Qualification Formal Change Management and Project Management Experience

GDPR Integration Lead

Edinburgh

c. £500 - £600 per day

Our client is a well-known Financial Services business who are looking to contractor to undertake the role of GDPR Integration Lead. Reporting to the Head of Tech Risk and to support the Integration of the DPO (GDPR) functions. The role is responsible for the planning, delivery of the data privacy integration; the combining of frameworks and standards, the design and execution of an end state organisational structure across the 1LOD and 2LOD and finalisation of the platforms and process with a corresponding roadmap. It presents an exciting opportunity to get involved in a varied role, dealing with an extensive network of Subject Matter Experts on Data Privacy and GDPR across both businesses. Key responsibilities include: Design and obtain approval for an end state for Data Privacy to combine the “best of both” data privacy approaches across each organisation combining the DPO functions. Finalise and develop the respective group policy and standards for Data Privacy and Data Protection for the Group. Implement a clear accountabilities and responsibilities model for the 1LOD and 2LOD with procedures, standards and appropriate oversight, Define the systems, processes and controls required to deliver the data privacy policy for the company’s data protection responsibilities under GDPR. Develop a staged plan, roadmap and staged vision to deliver a final end state in a safe and secure fashion pre and post integration of both organisations. Coordinate and support the preparation of risk reporting for the integration programme on the work stream to the Head of Tech Risk and Integration, Ensure that integration risk in relation to data privacy and compliance are clearly articulated, understood and escalated accordingly. The Person: Data Management and Data Privacy Subject Matter Expertise 10 years of Banking Experise preferrably in Risk, IT or Audit Degree or Equivalent in Business or Risk Professional Qualification Formal Change Management and Project Management Experience