A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Compliance Manager

Birmingham

c. £60,000 + benefits

The role will be responsible for the provision of high quality advice to the business on regulatory and compliance matters and for assisting the Compliance Director in the ongoing development and enhancement of the company’s compliance and regulatory risk management arrangements. Key responsibilities include: Providing clear, accurate and timely advice on regulatory matters, including the application of relevant requirements in the FCA Handbook. Reviewing business operations and procedures to ensure that they remain compliant with policies and procedures and relevant regulatory requirements. Monitoring regulatory developments and advising on their relevance and implications for the business and on actions needed to prepare for compliance. Drafting compliance policies and procedures to meet business and regulatory requirements, seeking input from stakeholder and educating end-users on new requirements. Preparing and delivering training to staff on regulatory matters. Accurate and timely completion of regulatory returns and forms and submitting these via FCA Connect and GABRIEL. Review of financial promotions and changes to client documentation and templates The Person: 5 years or more in a financial services environment, at least 3 of these ideally in wealth management 3 years or more in a broad compliance role, with a good level experience across a range of compliance disciplines A detailed understanding of FCA requirements. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance Manager

Leeds

c. £60,000 + Benefits

The role will be responsible for the provision of high quality advice to the business on regulatory and compliance matters and for assisting the Compliance Director in the ongoing development and enhancement of the company’s compliance and regulatory risk management arrangements. Key responsibilities include: Providing clear, accurate and timely advice on regulatory matters, including the application of relevant requirements in the FCA Handbook. Reviewing business operations and procedures to ensure that they remain compliant with policies and procedures and relevant regulatory requirements. Monitoring regulatory developments and advising on their relevance and implications for the business and on actions needed to prepare for compliance. Drafting compliance policies and procedures to meet business and regulatory requirements, seeking input from stakeholder and educating end-users on new requirements. Preparing and delivering training to staff on regulatory matters. Accurate and timely completion of regulatory returns and forms and submitting these via FCA Connect and GABRIEL. Review of financial promotions and changes to client documentation and templates. The Person: 5 years or more in a financial services environment, at least 3 of these ideally in wealth management 3 years or more in a broad compliance role, with a good level experience across a range of compliance disciplines A detailed understanding of FCA requirements. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance Manager

Manchester

c. £60,000 + Benefits

The role will be responsible for the provision of high quality advice to the business on regulatory and compliance matters and for assisting the Compliance Director in the ongoing development and enhancement of the company’s compliance and regulatory risk management arrangements. Key responsibilities include: Providing clear, accurate and timely advice on regulatory matters, including the application of relevant requirements in the FCA Handbook. Reviewing business operations and procedures to ensure that they remain compliant with policies and procedures and relevant regulatory requirements. Monitoring regulatory developments and advising on their relevance and implications for the business and on actions needed to prepare for compliance. Drafting compliance policies and procedures to meet business and regulatory requirements, seeking input from stakeholder and educating end-users on new requirements. Preparing and delivering training to staff on regulatory matters. Accurate and timely completion of regulatory returns and forms and submitting these via FCA Connect and GABRIEL. Review of financial promotions and changes to client documentation and templates. The Person: 5 years or more in a financial services environment, at least 3 of these ideally in wealth management 3 years or more in a broad compliance role, with a good level experience across a range of compliance disciplines A detailed understanding of FCA requirements. To discuss the role in greater detail please contact Paul Clayton on 0161-883-2747 or send through your CV to pclayton@merje.com Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Credit Risk Contractor

Leeds

£450 per day

A well-known FS business is looking for an experienced Credit Risk professional on a 3 month contract basis. The contractor will be supporting an ongoing BTL Mortgages project by working within Commercial Acquisitions Strategy; analysing and reviewing new lending areas, policy changes, etc. Overall, ensuring the production of insightful credit risk analytics to inform strategic decision-making. To be considered, candidates must have experience in Credit Risk, BTL Mortgages, Acquisitions Strategy and be strong in the use of SAS. Commercial Lending experience is desirable. Term: 3 Months Rate: £450 per day This company is unable to provide sponsorship Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Investment Analyst

Manchester

£30,000 - £40,000

MERJE is looking for two Investment Analysts to join one of the UK’s largest and fastest growing Financial Services businesses in their sector, to be involved in portfolio valuation and investment strategy. Established over 10 years ago, the business is expanding through organic growth and selected acquisitions and now operates across Europe as well as the UK. The Investment Analysts will join the dynamic Investment team in the central Manchester office, identifying, analysing, facilitating and reviewing investment and purchase opportunities. On offer is a salary of around £30,000 -£40,000, as well as fantastic and evidenced training, progression and career development opportunities. This company is unable to provide sponsorship Key Responsibilities of the Investment Analyst: Conducting and overseeing detailed statistical and quantitative analysis of potential portfolio acquisitions Developing & applying forecasting models to support investment decisions Liaising with European financial institutions, senior executives and team members to facilitate successful investment strategies and decisions Reviewing and researching potential investment opportunities Required knowledge and experience for the Investment Analyst role: Excellent analytical and numerical abilities SQL programming and Excel skills, Python also beneficial in addition Experience of financial analysis in a retail banking / consumer credit finance environment Experience of statistical and/or econometric modelling / forecasting Strong, confident communication skills, able to communicate with senior stakeholders Comfortable working in a commercially demanding, deal-driven environment Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance Consultant

London

£55,000

Great opportunity at a well-established, highly respected compliance support service with a reputation for delivering practical compliance solutions to clients across the UK. Due to successful business growth, my client requires an experienced Consultant/Auditor with a strong insurance background and relevant qualifications to join us on ideally a full-time basis, to deliver professional advisory and auditing services to our clients within the London area. Key Responsibilities: Provide first class advisory support to clients Carry out consultancy visits and external audits Maintain and service a bank of clients to a high level Build and maintain relationships with existing and new clients as well as regulatory and other professional bodies Essential Criteria: ACII qualification preferable Knowledge/experience of working with Insurance Brokers Sound knowledge of General Insurance products Good understanding of FCA regulations ‘User’ of compliance Proven ability to build and maintain professional relationships and networks Excellent interpersonal, communication and influential skills Must have a consultative approach – ability to engage well and understand clients’ needs Ability to tailor own techniques/services to suit client’s requirements Full Driving License and willing to use own vehicle (mileage expenses will be reimbursed)

Compliance Supervisor

Manchester

c. £40,000 + Benefits

The main purpose of this role is to provide compliance support across the group ensuring robust and commercial adherence to governance bodies and regulators. Key responsibilities include: To review the suitability and quality of advice provided by our consultants to our clients and to ensure that any identified areas of concern or development needs are properly addressed. This will include assessment of the accuracy, completeness and suitability of cases including any for which additional qualifications may be required, for each of our consultants to ensure that they remain fully compliant with regulatory guidance, rules and that they have adhered to our Group Procedures. To assist in reviewing Financial Promotions, client agreements, disclosure documents, website content To support in handling the investigation of complaints and the drafting of Final Response Letters To identify and report to management on any significant trends or concerns regarding the quality of the business transacted or the way in which advisers conduct themselves. To also report on any other risks that may come to light when carrying out these activities. The Person: Previous experience of compliance file checking and complaints handling is very important. Will also need sound knowledge of the UK regulatory framework and understanding of regulatory risks relevant to the key tasks covered by the role. The candidate must be at least Level 4 Diploma Qualified (or equivalent) and ideally have additional qualifications e.g. G60, AF3, AF7, CF8, ER1 etc.

Continuous Improvement Manager

Manchester

£35,000 - £45,000

Our client is looking for a Continuous Improvement Manager to be responsible for identifying all the key drivers of cost and waste across the business and leading Lean Sigma projects to eradicate in-efficiency that generates tangible business benefit for the company. Responsibilities: Responsible for identifying the key drivers of cost and waste Supporting and leading on small, medium and large Lean Sigma projects to eradicate in-efficiency and to generate tangible business benefit at a minimum of £250k per annum Identifying income opportunities within the business and exploiting them through their Lean Sigma toolkit to drive additional revenue / income into the business Ability to map all key processes, understand primary metrics and to identify the process capability ratings for each process with identification of areas for improvement to reduce failure rates. Works closely with all levels of internal and external suppliers to ensure that projects are delivered on time, within budget and to the appropriate level of quality. Change control / risk & issue management techniques utilised and mitigation strategies implemented to ensure successful project delivery. Create and embed methodology and practice of Lean Sigma and Operational Excellence Manage resources and prioritise workloads within their project teams to ensure achievement of stakeholder requirements. Provide accurate management information reports on a regular basis and within deadlines to assist management and other departments in meeting their objectives Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood Take full responsibility for regularly updating own knowledge and monitoring team’s knowledge of FCA regulations, company products, processes and procedures in order to provide the best, accurate customer information at all times Experience and skills Contact centre background Green or black belt Mandatory – Lean / continuous improvement experience Significant experience of implementing small operational / process changes for the benefit of customers and reducing business costs Excellent planning and organisational skills Excellent communication, coaching and feedback skills

Senior Credit Manager

London

Flexible

MERJE is looking for an experienced Credit professional to join a specialist lending business and implement and manage all aspects of the Credit Risk Management Framework. You will be joining the UK arm of a highly successful, multinational FS business, whose focus is operating imaginatively, innovatively and providing the highest level service to its customers. Salary is highly flexible dependent on experience. The business is considering anyone in a range of £45,000 - £85,000. The business can support home working, however some presence in the London office will be required as this person will be managing a team and for monthly leadership meetings. This company is unable to provide sponsorship Key Responsibilities of the Senior Credit Manager: Implement a Credit Risk Management framework, embedding the use of credit Policy & Procedures, managing credit processes, ensuring continuous improvement and supporting the CRO Support origination of property-based lending as well as ongoing management of property portfolio Manage a small team of credit analysts and be hands-on in completing loan credit analysis for new and existing loans Oversee reporting of portfolio risk data and risk metrics Support preparation for ICAAP Prepare and report stress tests and scenarios Required knowledge and experience for the Senior Credit Manager role: An established background in secured lending within a small, regulated UK organisation An expert in the credit arena, understanding policies, processes, analytical aspects, etc. Experienced in team / people management Experience of stress testing, ICAAP and leading regulatory conversations Motivated, driven, self-starter Model development experience would be highly advantageous, or a familiarity with Moodys credit rating models Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Regulatory Compliance Manager

Newcastle

c£55,000 pa

This role will establish and grow, as well as leading the Regulatory Compliance team for all compliance in relation to Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance. You will be responsible for setting and implementing all policies and procedures into the 1st line functions, staying abreast with regulatory changes and ensuring training is provided at an appropriate level throughout the organisation. You will also ensure appropriate levels of premises, business and personal licensing are held within the organisation and will be responsible for all regulatory reporting. Key responsibilities include: Day to day leadership and management of the Regulatory Compliance team (1 direct reports & 1 indirect matrix report Adhere to and proactively enhance the company’s adherence in relation to Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance Implement effective policies and procedures into the organisation with strong Safer Gambling, Anti-Money Laundering and Fraud controls which are evaluated regularly Ensure appropriate business, premises and individual licensing within the organisation (excluding alcohol) Responsible for the regular review and updating of the Anti-Money Laundering risk assessment, and assimilation of any changes through relevant policies and procedures Review and ensure effective training is available at the right level for all colleagues Act as the key business partner to ensure the business can operate and effect change compliantly Ensuring appropriate records of activities are maintained Drive continuous improvement by reviewing and maturing the operation and capability of the team The Person: 4 to 5 years’ experience in the leadership and management of a regulated compliance team Strong practical understanding of license obligations in regard to the Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance Good understanding of Data Protection (GDPR) and Information Security principles Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Regulatory Compliance Manager

Birmingham

c£55,000 pa

This role will establish and grow, as well as leading the Regulatory Compliance team for all compliance in relation to Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance. You will be responsible for setting and implementing all policies and procedures into the 1st line functions, staying abreast with regulatory changes and ensuring training is provided at an appropriate level throughout the organisation. You will also ensure appropriate levels of premises, business and personal licensing are held within the organisation and will be responsible for all regulatory reporting. Key responsibilities include: Day to day leadership and management of the Regulatory Compliance team (1 direct reports & 1 indirect matrix report Adhere to and proactively enhance the company’s adherence in relation to Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance Implement effective policies and procedures into the organisation with strong Safer Gambling, Anti-Money Laundering and Fraud controls which are evaluated regularly Ensure appropriate business, premises and individual licensing within the organisation (excluding alcohol) Responsible for the regular review and updating of the Anti-Money Laundering risk assessment, and assimilation of any changes through relevant policies and procedures Review and ensure effective training is available at the right level for all colleagues Act as the key business partner to ensure the business can operate and effect change compliantly Ensuring appropriate records of activities are maintained Drive continuous improvement by reviewing and maturing the operation and capability of the team The Person: 4 to 5 years’ experience in the leadership and management of a regulated compliance team Strong practical understanding of license obligations in regard to the Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance Good understanding of Data Protection (GDPR) and Information Security principles Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Regulatory Compliance Manager

Leeds

c£55,000 pa

This role will establish and grow, as well as leading the Regulatory Compliance team for all compliance in relation to Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance. You will be responsible for setting and implementing all policies and procedures into the 1st line functions, staying abreast with regulatory changes and ensuring training is provided at an appropriate level throughout the organisation. You will also ensure appropriate levels of premises, business and personal licensing are held within the organisation and will be responsible for all regulatory reporting. Key responsibilities include: Day to day leadership and management of the Regulatory Compliance team (1 direct reports & 1 indirect matrix report Adhere to and proactively enhance the company’s adherence in relation to Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance Implement effective policies and procedures into the organisation with strong Safer Gambling, Anti-Money Laundering and Fraud controls which are evaluated regularly Ensure appropriate business, premises and individual licensing within the organisation (excluding alcohol) Responsible for the regular review and updating of the Anti-Money Laundering risk assessment, and assimilation of any changes through relevant policies and procedures Review and ensure effective training is available at the right level for all colleagues Act as the key business partner to ensure the business can operate and effect change compliantly Ensuring appropriate records of activities are maintained Drive continuous improvement by reviewing and maturing the operation and capability of the team The Person: 4 to 5 years’ experience in the leadership and management of a regulated compliance team Strong practical understanding of license obligations in regard to the Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance Good understanding of Data Protection (GDPR) and Information Security principles Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Regulatory Compliance Manager

London

c£55,000 pa

This role will establish and grow, as well as leading the Regulatory Compliance team for all compliance in relation to Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance. You will be responsible for setting and implementing all policies and procedures into the 1st line functions, staying abreast with regulatory changes and ensuring training is provided at an appropriate level throughout the organisation. You will also ensure appropriate levels of premises, business and personal licensing are held within the organisation and will be responsible for all regulatory reporting. Key responsibilities include: Day to day leadership and management of the Regulatory Compliance team (1 direct reports & 1 indirect matrix report Adhere to and proactively enhance the company’s adherence in relation to Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance Implement effective policies and procedures into the organisation with strong Safer Gambling, Anti-Money Laundering and Fraud controls which are evaluated regularly Ensure appropriate business, premises and individual licensing within the organisation (excluding alcohol) Responsible for the regular review and updating of the Anti-Money Laundering risk assessment, and assimilation of any changes through relevant policies and procedures Review and ensure effective training is available at the right level for all colleagues Act as the key business partner to ensure the business can operate and effect change compliantly Ensuring appropriate records of activities are maintained Drive continuous improvement by reviewing and maturing the operation and capability of the team The Person: 4 to 5 years’ experience in the leadership and management of a regulated compliance team Strong practical understanding of license obligations in regard to the Act 2005, POCA, TACT, LCCP and other Gambling Commission related guidance Good understanding of Data Protection (GDPR) and Information Security principles Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Advisor

Leeds

9.34

Start Date: 15th June and 29th June 2020 Shifts: Various shift options available, you can choose a fixed shift out of the following 5 options: Shift 1 = Mon – Fri 8am – 3.30pm, Shift 2 = Mon – Fri 9am – 4.30pm, Shift 3 = Mon – Fri 8am – 3.30pm, Shift 4 = Tue – Sat 8am – 3.30pm, Shift 5 = Tue – Sat 9am – 4.30pm Overview: As the entire country, and indeed the world, continues to respond to the impact of COVID-19, our client is doing everything they can to ensure they play it's part and looking after their Financial Services customer. During these unprecedented times, they understand some of their customers will be worrying about their finances so we're looking for Customer Service Advisors to bolster their existing team to ensure they can meet their customer needs. The Candidate: We're seeking passionate, empathetic individuals to provide a first class service and willing to do whatever it takes to make customers feel happier about money. The successful candidate will be naturally curious, and willing to go the extra mile to provide our customers with the support they need. You'll provide a fantastic customer service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs. You can expect customers to be worried about their hard earned cash so you'll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy. Duties and Responsibilities: * Contacting our customers to discuss their financial situation * Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer * Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams * Where necessary working to defined processes managing cases through the courts to recover monies owed * Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events * Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience * As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow * Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us Skills: We'd love you to bring: * Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service * The ability to be insatiably curious, asking questions and negotiating to deliver the best solution * Flexible working to suit customer needs and business demands * Previous face to face or telephone based customer experience * A caring, positive attitude with a genuine desire to exceed our customers' expectations All offers of employment are conditional and you will only be able to start in the position after completing a strict vetting process including a credit check, a criminal record check and reference checks.

Compliance Advisor – Regulatory Relations – Wealth / Investment

London

£45,000 - £55,000 pa

This role will be responsible for the delivery of the work for the Regulatory Relations Team and, as required, the Compliance Department more broadly. This role will involve supporting the business in relation to financial reporting requirements, as well as the requirements of applicable prudential regulations. Prior knowledge of these areas will therefore be advantageous. Key responsibilities include: Support the Business with Reporting Requirements Regulatory Horizon Scanning Impact analyses – considering the impact of changes identified and coordinating the timely production of Regulatory Developments Updates Periodic Regulatory Reporting – compiling and, following sign off, submitting all periodic reporting to the Group’s regulators on time (e.g. Product Sales Data; COREP and Asset Encumbrance). Ad Hoc Information Requests – compiling and, following sign off, submitting all ad hoc information requested by the Group’s regulators on time. Coordinating regulator visit plans – assisting in designing and running regulator visit plans (including in particular tracking delivery of information required prior to the visit) Data integrity – analysing and cleansing data produced for the purposes of reporting to the Group’s regulators Assist with the delivery of regulatory change projects and other compliance initiatives when required. Provide help and guidance to other Compliance team members in relation to queries. Contribute towards relevant internal and external consultations, discussions and policy debates. Contribute to the delivery of timely and effective reporting to the Boards, Committees and Forums, Group Counsel and Head of Compliance on Compliance activity and projects. Take responsibility for designing, producing and managing compliance processes and management information or providing advice to specific business areas. Support the Complaints function in administering the complaints resolution process, including logging and responding to complaints from clients and advisers. The Person Degree qualified Good understanding of the financial services industry – including ISA’s and Pensions Experience of reporting on COREP and FINREP reporting requirements Excellent verbal and written communication Experience of working in a compliance, risk or legal function within a financial services firm Conscientious with excellent attention to detail Excellent planning and organisational skills