A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Data Governance Officer

Derbyshire

c. £45,000 - £50,000 + Benefits

Our client is a highly reputable financial services business who are currently recruiting for a newly created role of Data Governance Officer. Reporting to the Head of Risk & Compliance, the role is designed to assist the business in achieving full compliance with regulatory and legal obligations. Key Responsibilities: Work with the Data Protection Lead to develop and implement data governance arrangements to support compliance with current legislation, industry standards, to include but not limited to: maintain Data Protection procedures and activities in accordance with legislation, advising on compliance with GDPR, monitoring adherence to requirements; ensure that all relevant related policies are reviewed and approved on at least an annual basis; maintain the Information Asset Register ensuring it contains an up to date record of all personal data processing activities; oversee the Data Retention policy to ensure that data is retained in line with the approved schedules; oversee the processing of data subject access requests in line with the Data Protection Act 2018; work with the Project teams to complete Data Protection Impact Assessment and RAIDs for key projects; investigating any potential and actual data breaches and subsequent reporting to the Information Commissioners Office; and produce management information to a high standard by the required timeframe for submission to the relevant Committee and/or Board. Key Requirements: Relevant Data Protection qualification Proven ability to understand relevant regulations and legislation, apply and embed them within BAU operations. Highest standard of honesty, integrity and conduct . Able to produce output to high standard within a specific timeframe Experience of producing and delivering MI to senior management

Data Governance Officer

Derbyshire

c. £45,000 - £50,000 + Benefits

Our client is a highly reputable financial services business who are currently recruiting for a newly created role of Data Governance Officer. Reporting to the Head of Risk & Compliance, the role is designed to assist the business in achieving full compliance with regulatory and legal obligations. Key Responsibilities: Work with the Data Protection Lead to develop and implement data governance arrangements to support compliance with current legislation, industry standards, to include but not limited to: maintain Data Protection procedures and activities in accordance with legislation, advising on compliance with GDPR, monitoring adherence to requirements; ensure that all relevant related policies are reviewed and approved on at least an annual basis; maintain the Information Asset Register ensuring it contains an up to date record of all personal data processing activities; oversee the Data Retention policy to ensure that data is retained in line with the approved schedules; oversee the processing of data subject access requests in line with the Data Protection Act 2018; work with the Project teams to complete Data Protection Impact Assessment and RAIDs for key projects; investigating any potential and actual data breaches and subsequent reporting to the Information Commissioners Office; and produce management information to a high standard by the required timeframe for submission to the relevant Committee and/or Board. Key Requirements: Relevant Data Protection qualification Proven ability to understand relevant regulations and legislation, apply and embed them within BAU operations. Highest standard of honesty, integrity and conduct . Able to produce output to high standard within a specific timeframe Experience of producing and delivering MI to senior management

Compliance Manager

Surrey

£45,000

Job Description: The Compliance Manager will undertake suitability assessments of all suppliers and partners; working with our panel of Debt Collection Agencies to ensure compliance, identify risk and process improvement; developing and implementing control systems and processes across the business. Reporting to the Head of Risk & Compliance the candidate will be required to: Conduct Debt Collection Agency (DCA) & Debt Resolution (DS) audits to ensure our partners are complying with regulations, policies and best practice standards Manage risk mitigation Conduct root-cause analysis of any non-conformance Proactively identify areas for improvement and help to define best practice Identify failings in systems and processes and work to improve these areas to drive performance Support Business Development projects Assist with maintenance of ISO27001 and 14001 standards Support implementation, accreditation and maintenance of ISO9001 standard Preferred skills/experience: The ideal candidate will be self-motivated, organised and meticulous. They will have the ability to foster excellent relationships with stake holders plus: Strong communication skills Excellent experience in financial services Excellent Analytical skills and attention to detail Office toolset including Visio The following knowledge would be beneficial: Regulatory knowledge of the Collections & Recoveries Industry Knowledge of FCA regulation and processes relating to OFGEM, OFWAT and ICO Understanding of Data Protection legislation and requirements of standard ISO27001, ISO9001 and ISO4001 Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Pension and Investment Financial Adviser

Manchester

£45,000 to £60,000 + Benefits

My client is a modern and forward-thinking financial advisory service specialising in pension and investment advice. They believe in putting clients at the centre of everything they do, and their modern, open and honest approach has enabled them to build strong foundations for growth They are currently seeking a highly motivated and experienced **Pension and Investment Financial Adviser** who wants to develop and looking to take the next step along their career path. As part of the team, you will have the support of experienced Paraplanners and a highly efficient administration team. The role plays a pivotal function in delivering tailored financial advice to clients remotely across the country. You will be expected to undertake research both independently and in conjunction with the paraplanning team to identify suitable products that meet the clients’ needs. Providing support and guidance to the para-planning team to help them prepare clear and concise suitability advice reports that are client-friendly and in their best interests Key responsibilities include: To conduct telephone advice meetings with clients from across the country. To help to produce detailed but customer-friendly suitability reports. To keep abreast of legislation, compliance, and industry changes. Completing all business in a compliant manner and aligned with FCA requirements. Ensuring that all recommendations are suitable and, in the best interests of the client. Comply with the Financial Services and Markets Act 2000, the FCA Statements of Principles and Code of Practice for approved persons. Support other team members to enable them to perform their tasks efficiently to enhance the client experience. Ensure relevant CPD is maintained and recorded accurately The Person: Minimum of 3 years' personal finance advisory experience Minimum Level 4 Diploma Previous experience of delivering financial advice remotely via the telephone is desired Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Advisor

Leeds

9.34

Start Date: 15th June and 29th June 2020 Shifts: Various shift options available, you can choose a fixed shift out of the following 5 options: Shift 1 = Mon – Fri 8am – 3.30pm, Shift 2 = Mon – Fri 9am – 4.30pm, Shift 3 = Mon – Fri 8am – 3.30pm, Shift 4 = Tue – Sat 8am – 3.30pm, Shift 5 = Tue – Sat 9am – 4.30pm Overview: As the entire country, and indeed the world, continues to respond to the impact of COVID-19, our client is doing everything they can to ensure they play it's part and looking after their Financial Services customer. During these unprecedented times, they understand some of their customers will be worrying about their finances so we're looking for Customer Service Advisors to bolster their existing team to ensure they can meet their customer needs. The Candidate: We're seeking passionate, empathetic individuals to provide a first class service and willing to do whatever it takes to make customers feel happier about money. The successful candidate will be naturally curious, and willing to go the extra mile to provide our customers with the support they need. You'll provide a fantastic customer service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs. You can expect customers to be worried about their hard earned cash so you'll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy. Duties and Responsibilities: * Contacting our customers to discuss their financial situation * Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer * Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams * Where necessary working to defined processes managing cases through the courts to recover monies owed * Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events * Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience * As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow * Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us Skills: We'd love you to bring: * Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service * The ability to be insatiably curious, asking questions and negotiating to deliver the best solution * Flexible working to suit customer needs and business demands * Previous face to face or telephone based customer experience * A caring, positive attitude with a genuine desire to exceed our customers' expectations All offers of employment are conditional and you will only be able to start in the position after completing a strict vetting process including a credit check, a criminal record check and reference checks.

Senior Operational Risk Analyst – Retail Banking / Lending

Essex

£40,000

To support the ongoing operational risk controls, regulatory culture and embedding of an effective Operational Risk Management framework throughout the Group, in accordance with regulatory and legislative requirements (e.g. FCA / PRA SYSC) and guidance. Key responsibilities include: Responsible for the analysis and management of risk events escalation and reporting process throughout the Group To ensure that appropriate trends / MI are reported to the Head of Operational Risk and appropriate management committees Management of all data analytics and insight against the key operational risk indicator metrics Collection of core management information for reporting purposes Ensuring that effective risk management systems and technology are established and maintained throughout the Group to ensure effective and efficient operational risk management. Including the oversight of the risk management systems data and provide analysis of trends and emerging risks Provide control effectiveness solutions and recommendations to the Group Responsibility for the management of the Group’s process for root cause analysis of risk events and ensuring that appropriate trends / MI are reported to the Head of Operational Risk and appropriate management committees To support the Head of Operational Risk in the following activities: Development, implementation and oversight of the effective embedding of the Group’s Operational Risk Policy Development, implementation and oversight of the effective embedding of the Group’s Risk and Control Self-Assessment process and align to regulatory / legislative requirements and guidance Ensuring that an effective training and support framework in relation to operational risk management is established and maintained throughout the Group Effective development, implementation and delivery of the annual operational risk assurance plan in accordance with all relevant regulatory / legislative requirements and guidance. Effective management of the relationship with all third parties that provide operational risk management services / products / systems Education and skill set: Operational Risk experience in a regulated business Technical knowledge of FCA/PRA/SYSC Communicates persuasively - portrays a consultative style but is not afraid of making unpopular decisions Able to proactively mitigate potential points of conflict Rallies people across functions to deliver a commonly understood goal Able to adapt as situations change Is able to maintain and develop relationships with key regulators and industry experts at their level Capable of representing the firm at industry working groups Understands the need to work with the business to create commercially viable solutions to regulatory challenges Shows the ability to translate complex regulatory rules and communicate these across the business Provides organisation wide guidance and tone for effective compliance Able to look at risk from many angles and accurately assesses the impact of scenarios Can maintain team focus on risk management and adherence to requirements Understands the importance of stress testing, scenario analysis and contingency planning Responds quickly to stamp out inappropriate behaviour from a risk perspective Puts in place comprehensive and effective policies, processes and controls for managing risk Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Risk and Compliance Manager

Manchester

£60,000 + benefits

An exciting opportunity has arisen within a niche insurer for an experienced Risk and Compliance Manager to join our business. Reporting to the Managing Director, you will be responsible for all aspects of regulatory risk, compliance and data protection. The ideal candidate will have significant experience of working in the financial services sector in a Risk and Compliance role, preferably within the general insurance market. You must be a proactive self-starter who can work with minimal direction and supervision, with the drive and passion to lead the compliance agenda. Key responsibilities include: Leading all aspects of risk and compliance across our business and the two connected Insurance Brokers, to ensure they remain compliant with PRA, FCA and data protection regulation including: The provision of advice and guidance to the Board and business areas on PRA, FCA and data protection legislation Managing the risk management framework Compliance monitoring Regulatory reporting Liaison with the FCA, PRA and ICO Reviewing financial promotions to ensure compliance with regulatory requirements Compliance and Data Protection related training across the regulated entities The Person: Extensive experience working in a senior risk and compliance position, ideally within a PRA authorised firm in the general insurance market Detailed knowledge of regulatory requirements affecting general insurance and a sound understanding of the FCA and PRA rules and handbooks and data protection regulation Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Quality Manager

Surrey

£40,000

My client is looking for a Collections Agent to undertake suitability assessments of all suppliers and partners; identifying system and process requirements to ensure agency compliance and drive best practice and conformance to regulatory standards. Key Responsibilities: Reporting to the Head of Risk & Compliance the candidate will be required to Conduct Debt Collection Agency (DCA) & Debt Resolution (DS) audits, manage compliance and risk mitigation Support Business Development projects Proactively identify areas for improvement Drive productivity and efficiency from our suppliers Identify Gaps in activity and performance • Identify enhancements and failings in systems and processes Skills/experience: self-motivated, organised and meticulous. excellent relationships with stake holders Strong communication skills Excellent experience in financial services Excellent Analytical skills Office toolset including Visio The following knowledge would be beneficial: Knowledge of the Collections & Recoveries Industry Understanding of Data Protection legislation and requirements of standard ISO27001, ISO9001 and ISO4001 Knowledge of FCA regulation and processes relating to OFGEM, OFWAT and ICO Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Credit Risk Analyst

Accrington

up to £30,000

An exciting, brand new opportunity for a Credit Risk Analyst to assess and provide insightful analysis on the performance of assigned Credit Risk systems and strategies, identifying opportunities to improve performance, contributing to the delivery of FS goals and objectives Key responsibilities include: Analysing and reporting on the Credit Risk strategy performance, providing insightful MI to key stakeholders Monitor and review the effectiveness of Credit Risk strategies proposing challenger strategy changes to drive commercial performance Implementation and testing of Credit Risk strategy changes Implementing and adhering to all governance, risk and compliance standards, ensuring strategies deliver the best outcomes for customers and the business Building and maintaining key internal and external stakeholder relationships to deliver strategy performance insight The Person: Experience in an analytical role, preferably within a Credit Risk function Highly numerate degree or equivalent Excellent analytical skills and able to assess complex problems and deliver solutions Good technical skills including Microsoft Office (particularly Excel) Strong IT skills with experience using statistical tools and programming languages such as SAS, SQL, etc Strong communication abilities Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Credit Risk Manager

Blackburn

Circa £50,000 + Benefits

MERJE is looking for an experienced Credit Risk professional to join an established FS company in a Credit Risk Manager role to monitor and develop account management strategies & processes. You will be joining a large, multi-channel Financial Services business with a long history of providing excellent services and products to consumers. The company is going through an exciting period of growth and evolution so it’s a great time to join! On offer is a salary of circa £50,000 + benefits, as well as fantastic development opportunities, a warm, friendly working environment, an informal office culture with free parking available and flexible working options. This company is unable to provide sponsorship Key Responsibilities of the Credit Risk Manager: Specialising in Account Management, aim to maximise commercial performance through the optimisation of strategies and processes Own various areas – risk-based pricing, persistent debt, etc. Maintain governance around strategy changes and performance reporting Mentor a team of analysts Ideal knowledge and experience for the Credit Risk Manager role: Experience in a Credit Risk role in an FCA regulated environment Strong technical abilities with SAS / SQL and Excel Knowledge of Account Management Strategies Driven to deliver commercial results with the use of data Stakeholder and people management skills Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance Officer – Funds/PE

London

£65,000 + Benefits

MERJE is currently supporting a highly reputable and well established global Alternative Funds/Private Equity firm in their search for a Compliance specialist to join their team in London. The primary focus will be to support the Head of Compliance & MLRO both locally and globally to ensure the firm continues to manage their evolving regulatory requirements. The Role Taking on generalist remit, you will be responsible for: Providing advice and guidance on marketing literature, white papers, financial promotions and RFQ’s Supporting the MLRO and the AML/KYC champion in the onboarding process. Providing advice and guidance on financial crime risks (particularly AML and terrorist financing) Supporting the global Compliance Monitoring Programme. Assisting with the oversight of staff disclosures and Individual Accountability regime requirements (such as SMCR) Help to produce MI for Board Reporting and other governance Maintenance of written policies and procedures Delivering applicable training to the business and other colleagues. The review of applicable regulatory developments that impact the business in Europe & Asia. Key Requirements 3-4 years of Compliance experienced gained in either a private equity / alternative investments or funds environment Excellent understanding of Financial Crime risks and knowledge of KYC & AML requirements Relevant experience dealing with Financial Promotions/Marketing Ideally some knowledge of regulatory requirements in other jurisdictions ie Luxembourg AIFMD/MIFID/FCA Handbook knowledge A good degree is a must (from a Russell Group university is advantageous). Team Player - collaborative but also able to work independently with minimal supervision. Highly motivated, highly organised, strong work ethic. Strong written and verbal communications skills.

Fraud Sales Manager

Manchester

£50,000 + excellent benefits + car allowance + commission

Our client is a leading Fraud Solution Provider looking to add their successful business with the hire of a Fraud Sales Manager to focus on driving sales predominantly within the insurance sector Key responsibilities include: Identify new business opportunities utilising your strong network within the fraud prevention space Promote and effectively sell innovative fraud solutions to clients within the insurance industry Support business growth through strong sales performance and outstanding leadership Accepting ownership for identifying and closing business opportunities Working closely with peers and senior management to facilitate sales revenue growth and profitability The Person: Knowledge of fraud prevention technology solutions, preferably within the insurance and/or financial services sector A background and motivation in sales or business development The ability to effectively apply their knowledge and experience to identify and manage revenue growth opportunities Confidence when presenting at all levels Strong technical understanding of fraud prevention and a good network within the industry A willingness and ability to work flexibly and independently in a friendly, fast-paced and dynamic environment Excellent people skills, including networking, both internally and externally Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Information Security and Data Risk Officer

Birmingham

£50,000 - £60,000

Financial Services firm, located in Birmingham, are looking to hire an Information Security and Data Risk Officer to join an established Operational Risk Division. Reporting to the Operational Risk Manager and part of the firms 2nd line of defence, the role will provide critical oversight of the firms Information Security, Cyber Security and Data Protection activities. In addition, the role holder will be responsible for maintaining the Information Risk Framework. Key responsibilities include: Enhance the awareness, identification, management, reporting and mitigation of Information risk within the firm. Liaise with Information Security and Data Protection teams to ensure risks are accurately articulated and appropriate business and IT approval is sought where risks are being accepted or exceptions are being granted. Ensure material risks are identified and mitigated in line with internal controls systems and policy compliance. Work in conjunction with the Data Protection Officer and the Information Security Manager to provide assurance that the firm is fulfilling its obligations for holding and processing information. Contribute to the articulation and analysis of operational risk scenarios. Design and deliver Information Risk training to the business, when appropriate. Deliver one-off activities and projects to the outcomes and standards agreed with line manager. Represent Information Risk at key management committee meetings, steering groups and Business leadership meetings. The ideal Candidate: Preferably an SME in Information Risk & Controls, ideally from a financial services background. We welcome applicants from areas outside of financial services who have experience of designing, implementing and embedding a safe and secure environment. Diverse background across information security, data governance, and data quality. Ideally prior information security assurance, risk and controls, information risk and information risk governance. Technical knowledge and practical experience with FCA, PRA and ICO requirements and standards, including GDPR Experience of establishing data identification, classification, ownership and security standards Proven in challenging senior stakeholders and demonstrating ability to negotiate and persuade where necessary. IT literate with good knowledge of Microsoft Office packages, particularly Excel and Word Have a relevant qualification such as CISSP, CISM or CISA. These qualifications are preferable but not essential. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Business Continuity Manager

York

£60,000 + Benefits

Business Continuity Manager Our client is a well-known Financial Services company who are currently looking to recruit a Business Continuity. You will be responsible for Implementing and maintaining the Business Continuity Management framework, ensuring that the appropriate tools are in place and that all participants are aware of their obligations relating to Business Continuity Management. Key responsibilities include: Ensuring comprehensive Business Continuity Plans, Process and Procedures are in place, based on the requirements of the Business Continuity Framework and Policy and considering regulatory and contractual requirements Facilitating an annual refresh of the Business Impact Analysis (BIA) across the business and analysing this information to ensure that recovery plans are adequate Liaising with the IT teams to ensure Disaster Recovery and Business Continuity plans take account of Information security requirements Coordinate the business’ Corporate Business Continuity and DR testing Lead the business’ engagement and participation in the infrastructure provider’s annual business crisis scenario testing Implement, embed and maintain crisis management processes, including communications cascades Develop and implement the controls and processes necessary to support the monitoring and analysis of supplier performance The Person: A proactive approach with the ability to generate new ideas Ability to manage workload with competing priorities and frequent interruptions that require urgent attention Ability to analyse the root causes of issues, quickly understand, interpret and clearly explain complex matters Qualifications/Key Skills: Degree in relevant discipline Industry certification and experience (CBCP certification or similar desirable, ISO 22301, etc.) Business Continuity coverage experience in a Financial Services, Technology or Service Provider industry Solid foundation in Operational Risk Management with exposure to Operational Assurance, Business Continuity and Supplier Management General awareness of Business Continuity and Supplier Management standards Developed interpersonal and collaborative skills with the ability to communicate risk focused Business Continuity and Supplier Management related concepts to both technical and non-technical audiences Excellent interpersonal skills to deal with challenging situations and relationships with key stakeholders Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance & Data Protection Officer

Nottinghamshire

up to £45,000

My client is a leading Healthcare technology provider who are currently looking for an individual who will be central to the Company’s strategy in maintaining regulatory compliance and driving sustainable improvements in Data Protection, quality and security, You will be expected to work autonomously and to proactively drive the continued compliance with regulations. You will be required to have an understanding of the current landscape of information technology and ideally, healthcare to ensure the Company is prepared for any changes in the regulatory landscape. You will be a key member of the team across the Company and lead in promoting ongoing compliance with regulations. This will include the development of assessments and systems to monitor and report against a wide range of key regulatory focus areas. Key responsibilities include: You will represent the firm in DPO and compliance activities, audits with internal stakeholders, customers, vendors and standards companies. Provide practical data protection advice, guidance and assistance including meeting the firms’ obligations under the data protection law Plan and conduct internal audits for all certifications, particularly ISO 9001/27001; including audits of 3rd parties, ensuring audit results are captured and communicated Brief teams on the requirements of external audit and the evidence that needs to be retained and presented to show compliance. Manage external audit activities, directing activity during the audit, supporting colleagues in evidencing processes, and communicate results and actions plans Track and manage to resolution non-conformances from internal and external audit Act as subject matter expert in formal management reviews of GDPR, QMS and ISMS. Plan, lead and document risk analyses to company standards and processes including management of risk registers Propose and develop appropriate security and compliance policies and procedures along with internal stakeholders to ensure viability along with business practice. Lead on activities required to update current certifications as requirements change Review Group standards proposals and produce gap analyses identifying areas of difference and the necessary activities to bridge the gap, along with recommendations for action Act as a focal point for compliance and information security-related queries from colleagues, customers and vendors including during tender processes Conduct Data Protection Impact Assessments. Review and align IT policies and processes to current and emerging legislation and industry best practice. Create awareness programmes to engage employees. The Person: You will have experience of planning and conducting audits for ISO 9001 and 27001. Experience in creating and monitoring compliance programmes Experience working with auditors. Exceptional communication and interpersonal skills, both written and verbally across all levels. Motivated organisational skills with an ability to work to tight deadlines and manage your workload effectively. You should be a team player but comfortable working under your ow initiative. You should be excellent problem solver with great attention to detail. Flexible and innovative approach. You will be keen to adopt other regulatory standards to include in the company compliance improvements. Highly developed analytical skills with a keen eye for detail. Ability to analyse and understand business processes, policies and practices and to assess risks. Able to tactfully influence peers and possess sufficient self-confidence to question the veracity of systems, practices, procedures and policies. Salary is entirely commensurate with experience and will include a discretionary bonus and benefits. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.