A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Quality and Continuous Improvement Managers

Manchester

£42,000 pa

My client is looking for an extremely engaging individual with a commitment to quality assurance and continuous improvement. The role will primarily be responsible for the ownership and development of the quality assurance process and delivery of the organisation providing excellent customer service and operational excellence. Responsibilities; To lead and develop quality improvement projects and ensure best practice adherence to quality management practices. Provide cross functional governance and support across the wider organisation. The successful candidate will have: Quality Assurance and Continuous Improvement experience Exceptional relationship and stakeholder management skills The ability to demonstrate overcoming challenges Willingness to take ownership of the end to end quality process

Account Manager

Cheshire West and Chester

£50,000 pa

My client is looking for an Account Manager to maintain and create long-term relationships with the expanding Global Distributor network. Developing business through new relationships and maximising the potential of our existing distributor partnerships. Responsibilities: Senior Point of Contact and responsibility for all assigned Distributors Develop trusted relationships at senior Management level with assigned Distributor Accounts across a diverse cultural base Assist with challenging Distributor requests and escalate when necessary Generate new sales using existing and new Distributor accounts Biannual or Annual Review meetings with Distributor accounts in various Global locations Resolve conflicts and issues in a professional and timely manner Quarterly Sales results and forecasts by Distributor and region Become an expert in software and solutions Liaise with Management, Support, Production, Admin and Development teams to follow through on projects and Distributor requirements Develop an understanding of our Key distributor’s role in their markets and their major competitors. Experience & Skills: Strong customer service, negotiation and presentation abilities Proactive Account Management Proven ability to juggle multiple projects or Account Management tasks Ability to communicate, present and influence Highly motivated with excellent attention to detail Strong verbal and written communication skills Using your own initiative to resolve issues and drive projects to conclusion Flexible working

Resource Planning Manager

London

£60,000 pa

My client is expanding massively and is now looking for a Resource Planning Manager to provide outstanding support for the Customer Care teams. They currently cover fourteen markets across Europe, the Middle East, South East Asia and Australia, and are expecting to launch operations in more countries in the near future. Responsibilities: Build and deploy reliable workforce planning processes that account for local nuances across all markets Develop existing planning processes to ensure that outputs are optimised Support the selection process and deployment of a WFM system across all markets, ensuring a consistency of procedures is implemented Produce accurate workload forecasts accounting for trends and seasonality in contact rates, along with order volume forecasts provided by finance Work with finance to create monthly cost projections Create and maintain processes for tracking spend against budget projections Produce simulations and what-if scenarios to assist with business cases and providing headcount and cost projections to support managerial decision making Conduct impact assessments in support of continuous improvement and change projects Develop a suite of standard customer care reporting in conjunction with business intelligence analysts to drive improvements within customer care and the wider business Knowledge, skills & experience: Graduate in a subject with a significant mathematical element, or equivalent experience Minimum of 5 years’ experience using a Workforce Management system in an administrative role within a customer care environment Experience of working on a WFM system implementation project is highly desirable, but not essential Proven experience of producing accurate workload forecasting models using statistical techniques Strong Excel or Google Sheet modelling skills; for example, using pivot tables and index match formulae 5+ years line management experience; indirect management of outsourced WFM teams is desirable Proven track record of creating strong relationships with customer care operations and support teams, finance managers and business intelligence analysts Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff Must be proactive and able to work independently Strong attention to detail and accuracy is essential

Optimisation Consultant

London

Flexible

A fantastic consultancy opportunity with an established, globally recognised data analytics company. Delivering analytics solutions to a large variety of clients. Considering all levels of candidate from Graduate through to Principle Consultant. This Client does not provide sponsorship. Key Responsibilities of the Optimisation Consultant: Understand client needs and propose solutions Create and deliver presentations and demonstrations Design, develop, deploy and manage mathematical and optimisation models Ideal knowledge and experience for the Optimisation Consultant role: Experience of optimisation / mathematical modelling Knowledge of relevant tools, languages and systems such as IBM CPLEX/DOC, Gurobi, SAS Marketing Optimization, Experian Marketswitch, GAMS, Risk Solver, Mosel, OPL, AMPL, AIMMS, Python, R, HTML/Javascript, relational databases, Windows/Linux systems German speaking would also be beneficial

Compliance Specialist (12 month fixed term contract)

North Yorkshire

c.£30,000 + Benefits

Our client is a well-known Financial Services business who are currently looking to recruit a Compliance Specialist on an initial 12 month fixed term contract (part time also considered) to work as part of the firms Compliance function. The Compliance department is responsible for mmaintaining compliance with legislative and regulatory requirements, identifying risks and issues affecting the business and making recommendations. Duties: Assist with the development of the Compliance Monitoring Plan; Deliver a risk based Monitoring Plan that provides assurance to the Executive team and management on regulatory compliance; Help manage interaction between 1st, 2nd and 3rd lines of defence; Identify risks and issues affecting the business and recommend remedial actions to the Compliance Manager; Track issues and check that remedial actions are being delivered; Review and approve business material e.g. literature reviews, scripts, guidance notes and operational supporting material; Assist with the completion of regulatory reports such as the Retail Mediation Activities Return; Handle any compliance queries that are generated by the business in a timely and accurate manner; Manage an auditable archive of all materials, enquiries, advice and approvals; Identify, communicate and advise the business on changes in FCA and other associated regulatory and legislative requirements, so that the business meets or exceeds current regulatory and associated legislative standards; Maintain up to date knowledge of compliance and regulatory issues affecting the business, and share this knowledge with Operational colleagues through regular tailored communications; Carry out Treasury Sanctions checking and reporting, including training, advice and support to the business; Provide Compliance support to the business throughout the Business Incident Management process; Requirements: Sound knowledge of FCA regulations and in particular the ICOBS, DISP, APER, SYSC and FIT Rulebooks; A good understanding of the FCA requirements for Financial Services & General Insurance firms, specifically for an Operational environment including Call Centre, Complaints and Claims departments; Compliance Monitoring experience

Financial Analyst

Leicester

£40,000 - £50,000

MERJE are excited to be partnering with FTSE listed Organisation based in Leicester to recruit a technically astute Financial Analyst. This is fast paced position and an ideal opportunity for an enthusiastic person who wants to progress. You will support the Finance Director in the profitable management of the Region to drive operational efficiencies and deliver key business projects. Key responsibilities: Responsible for providing accurate management and financial information for review in line with the timetable set by Group. Prepares full year statutory account packs and analyst file information for review. Assists in the preparation of the annual Budget, quarterly five year forecast and associated schedules and reports. Prepare year-end stat packs, corporation tax packs and statutory financial statements for joint ventures, associates and other Group legal entities managed by the Division. Prepare monthly Management Accounts and Board Members’ meeting papers for review. Prepares monthly cash flow forecasts and administers drawdown procedures to ensure the joint venture is able to meet its financial commitments. Prepares monthly management accounts for review, including updating of cash flow system, review overheads and explanations of variances, also review of all reconciliations. Continuous updates for profit forecast for the year. Key requirements: Qualified Accountant with relevant Commercial experience Detailed understanding of Financial and Management Accounting. Strong systems skills, in particular MS Excel Strong interpersonal skills, ability to work closely with operational management If you are looking for a new and exciting opportunity with a strong technical back ground, please apply by submitting your CV or call for a confidential discussion.

Senior Administrator

Manchester

£18,000 pa

We are an independent education charity and the largest provider of academic qualifications taught in schools and colleges. We set and mark the papers for around half of all GCSEs and A-levels and nearly two million students sit our exams every summer. At AQA we employ over 1,000 people, as well as the 30,000 people who mark, moderate and work with us to deliver our qualifications. We have offices in Guildford, Manchester, Harrogate, London and Bath. As a key member of the Product Fulfilment Department within the Qualifications & Markets Division, the Assessment Production Coordinator is responsible for ensuring assessment materials are accurately typeset and appropriate quality checks completed to provide high quality, error-free outputs on time, thereby delivering excellent customer service and operational excellence. We’re looking for someone with: excellent communication skills, both written and verbal good attention to detail and accuracy excellent organisation and planning skills excellent knowledge of Microsoft Word to produce high quality materials ability to use personal judgement to resolve problems and adapt to change ability to build positive and pro-active relationships with others What’s in it for you? We recognise the contribution our people make, and in return we are proud to offer an extensive reward and benefit package, including: a core 35 hour working week 25 days annual leave rising to 30 days, plus all Bank Holidays and additional Christmas leave five paid days per year for voluntary service a contributory pension scheme an enhanced maternity/paternity and sick pay scheme a Ride to Work scheme an on-site staff restaurant

Regional Finance Manager

London

£50,000 - £60,000 pa

MERJE are excited to be partnering with an international services business to recruit a Commercial, operationally focused Regional Finance Manager for their rapidly expanding organisation. This is fast past position and an ideal opportunity for an enthusiastic person who wants to progress. You will support the Senior Finance Manager in the profitable management of the Region to drive operational efficiencies and deliver key business projects. Key responsibilities: Produce and review weekly and monthly reports. You will lead, support and implement key projects. Work closely with the regional manager and operations and advise on planning and forecasting. Standardisation of financial processes. Working closely with Commercial and Operational divisions to ensure margin drivers are monitored. Assisting with the review of Operational / Financial process flows to ensure accurate reporting Providing month end support to the Margin team, ensuring key reporting deadlines are met. Provide budgetary / forecasting support where required by the relevant BU FDs. Key requirement: Must be qualified CIMA, ACCA or ACA You will ideally have worked in a multisite role with experience in a similar capacity Strong systems skills, in particular MS Excel Strong interpersonal skills, ability to work closely with operational management If you are looking for a new and exciting opportunity with a strong Management Accounting back ground, please apply by submitting your CV or call for a confidential discussion.

Business Risk Manager

Glasgow

£40,000 + £4,500 car allowance +20% Bonus + Benefits

Our client is a long established and highly regarded wealth management firm who are recruiting for a Business Risk Manager. The role will be responsible for providing risk management and consultancy for the Area Manager Business Risk and the Head of Business. The role will involve: Manage and coordinate the Locations risk management framework and processes including the Location Risk management and Partner profiling processes Complete the Partner Compliance Review Programme Identify and manage the key risks in the business, ensuring investigations are thorough and completed in a timely way Complete the Financial Monitoring programme and identify potential Partners under financial strain The ability to communicate across a wide range of different roles; liaise with different Partners, clients, FMT, etc Provides guidance and information to the Partnership, PSS and the broader FMT to improve levels of risk awareness, documentation quality and adherence to corporate and regulatory risk requirements In conjunction with the PDM, determines the appropriate Partner supervisory regime and manage the implementation and ongoing monitoring of heightened action plans Reviews Location, Partner and PDM MI to determine trends and implement appropriate investigation as required Supports and influences the Head of Business to ensure the compliance culture and management actions are in line with a positive and proactive risk management culture Manages and leads themed review activity, for example, the Close Qualifier reviews Understanding of FCA COBs rules regarding CF30 advisor competence, fit and proper requirement and the appropriate supervisory expectation Key Requirements: Qualified to at least the Level 4 Diploma Be flexible in working location, be prepared to travel regularly to multiple places of work Due to remote management be self motivated and have strong ability to prioritise workload

Paraplanning Manager

Barnsley

£35,000 - £40,000 + Benefits

The role will involve: To manage the Paraplanning team and ensure their compliance with company standards To report directly to Head of Compliance to ensure that they are fully aware of any Paraplanning issues. To act in a supervisory capacity and to act as support and liaison point for advisers. Adhere to company Compliance/TCF/Data Security/Complaints procedures. identification of potential shortcomings against company and regulatory standards within the paraplanning process and reporting to the senior management team (SMT). To ensure that correct procedures are adhered to within the paraplanning team regarding Data Protection, Money Laundering and the Consumer Credit Act. To maintain the firms Defined Benefit transfer process and recommend any changes necessary. To take an active part in management meetings as and when requested. Maintain a good level of knowledge for reviewing and using research systems including 0&M, The Exchange, Synaptics, TVAS or other tool used by the company. Entering of Information onto company back office system and onto platform where required to do so. Use of product providers’ websites to send application forms, produce quotations and illustrations Support advisers in file construction, ensuring file is compliant and ready for checking and prepare client pack ready for adviser presentation meeting. To work directly with Head of Compliance to highlight any potential Risk to the firm. Key Requirements: Previous experience in a hands on Paraplanning role Level 4 qualified as a minimum

Regulatory Reporting Analyst

Cheadle Hulme

£35,000 - £40,000 pa

MERJE are currently partnered with a leading Financial Services organisations based in Cheadle to recruit a strong Regulatory Reporting Analyst to support the end to end regulatory reporting process across numerous returns. You will produce regulatory reports on a monthly, quarterly, semi-annual and annual basis, covering reporting to the Financial Conduct Authority Bank of England and other relevant industry/government bodies. The role: Document all key judgements to be reviewed by Regulatory Reporting Manager Production of Bank of England statistical reporting and FCA reporting; Engage with Business SMEs to obtain comfort over values reported in the Regulatory Returns Engage with Business SMEs to obtain comfort over values reported in the Regulatory Returns Maintain up to date documentation of interpretations and judgements and Standard Operating Procedures for the Group’s more complex returns Key requirements: Must have a minimum of 2 years’ experience in a reporting capacity Have a good understanding of strong control environments and a desire to develop in Regulatory Reporting. ACCA, ACA or CIMA qualified or actively studying. AAT or similar qualification an advantage, but not essential

Compliance Manager

London

£80,000

Compliance Manager required for a financial services firm based in London that offers FCA Umbrella services to VC firms, Fund Managers, Managed Accounts (trading Futures & Options) and to other industry sectors. The company are a market leader in their field offering FCA Umbrella services to Appointed Representatives. As Compliance Manager you will be supporting the Head of Compliance & MLRO on all compliance related duties. Example of duties: Creating, developing, implementing compliance policies and procedures. Developing and improving compliance controls currently in place including periodic monitoring. Acting as escalation for compliance financial promotions. Categorising Appointed Representatives according to the company’s compliance risk appetite. They are a collegiate and commercial team looking for someone able to wear a commercial and compliance hat when making decisions. They need someone who is very comfortable and enjoys working closely with senior stakeholders ranging from CEO’s, traders to MD’s of their Appointed Representatives. The company have an aggressive growth strategy and want someone to come on board and be a part of that.

Head of Compliance (CF10) - Investment

London

£120,000-£140,000 basic salary plus package

The Client We have been engaged on an exclusive basis to recruit a Head of Compliance on behalf of an established and fast growing Financial Services firm based in London. The company are a market leader in their field offering FCA Umbrella services to Appointed Representatives with industries ranging from VC firms, Fund Managers, Managed Accounts (trading Futures & Options) to other industry sectors. This is an exciting opportunity to join a growing business who will offer the successful candidate an opportunity to develop their skills further within a dynamic and rewarding environment. The Role As Head of Compliance, you will be responsible for providing oversight of all compliance related duties. Example of duties: Member of the Executive Committee Developing and improving compliance controls currently in place including periodic monitoring. Supervision and direction of staff deployed in compliance related role. Design and implementation of assurance related work Reviewing legal agreements and providing comments to in-house counsel Reviewing and approving marketing materials in line with FCA rules Creating, developing, implementing compliance policies and procedures. Keeping abreast of and updating the business as required on regulatory changes that affects the business Being a member of the Risk Committee and assisting in setting out the Firm’s risk appetite and reviewing the firms risks on a quarterly basis, providing recommendations Categorising Appointed Representatives according to the company’s compliance risk appetite. Desired Skills & Experience This company are a collegiate and commercial business and if you are someone who can not only understand a broad range of regulation/compliance oversight, but also realise the commercial needs of their clients, you will succeed in this role. The business requires someone who is very comfortable and enjoys working closely with senior stakeholders ranging from CEO’s, traders, MD’s of their Appointed Representatives. The ideal candidate will have operated as a Head of Compliance/CF10 likely within an Investment/Fund or VC business. The company have an aggressive growth strategy and want someone to come on board and be a part of that.

Risk and Control Analyst (Financial Crime)

Manchester

£35,000 - £45,000

Our client is a leading bank who are looking for a Financial Crime Risk and Control Analyst. The role will be responsible for optimising, assuring and maintaining the financial crime prevention systems in place within the bank. The role will involve identifying and mitigating the financial crime risks posed to the business, through automated controls, processes and other applicable means. Key responsibilities include: Monitoring customer screening and transaction monitoring systems and controls Work on the ongoing ‘tuning’ of system controls in place, specifically relating to customer screening and transaction monitoring Identify gaps in financial crime controls, and recommend/develop mitigating solutions Action the testing and proving of financial crime controls already in place, to prove their efficacy Point of contact for financial crime system queries in the UK System integration tests of patches, fixes and enhancements Triage queries and defects relating to financial crime systems and controls, and liaise with relevant stakeholders where necessary Work closely with first and second lines of control to ensure that systems and processes are in line with expectations, and address risks using a risk based approach Maintain knowledge of financial crime typologies and developments Maintain knowledge of financial crime systems and controls used by the bank, allowing for continuous improved performances Key Requirements: Experience of AML, KYC, Sanctions, Fraud and banking products and the UK regulatory environment. Understanding of both the risk and technical aspects of financial crime controls relating to customer screening and transaction monitoring Ability to understand technical systems, allowing for working with system syntax and other IT related challenges (such as extraction and loading processes, MI development, system calculations etc) Ability to apply themselves to problem solving and analysing situations, delivering practical and compliant financial crime controls/solutions

Customer Service Advisor

Warrington

£16, 500

Start date 28th January 2019 37.5 hours Shifts Mon – Fri Between 8am-6.30 pm Our client is a leading energy company. We have some exciting opportunities to deliver world class experience for their customers. You will be responsible for handling inbound customer service enquiries. You will be dealing with enquiries such as: Billing Enquiries Customer Renewals Cancellation Requests Customer complaints Change of Address Change of Account Details House Moves General Account Enquiries The Role: Working within a lively contact centre, having great conversations with our customers By delivering excellent customer service you will expected to provide a world class service for the customer Using a consultative approach to resolve customer issues Listening and understanding our customers to ensure we deliver a tailored solution Working as part of a team to add value to our business Striving to achieve your personal best through quality targets About You: We are looking for individuals who have a passion for customer service It would be desirable for you to have worked in a regulated/compliance environment You must be a self-motivated, resilient individual, who can adapt within a fast paced environment You will need to be able to evidence 100% commitment to the role Strong written and verbal communication skills are required