A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Senior Regulatory Accountant

London

£60,000 - £70,000

An excellent opportunity has arisen to join a consumer lending organisation that is committed to providing fantastic services to customers and a stimulating work environment, enabling growth and development for individual employees and the business as a whole. Seeking a qualified accountant to join in the Regulatory Accounting team. Key responsibilities include: • Preparation of statistical and supervisory returns to the BoE / PRA / FCA / EBA, including Corep / Finrep • Review and analysis of the returns to ensure timely and accurate production of the reports in line with reporting definitions • Assist with implementation and automation of current and forthcoming regulatory returns • Assist with improving data extract in line with the regulatory definitions • Assist with designing reports to extract information to support regulatory returns • Liaising with team members within Finance and other stakeholders within the business with the view to enhance data quality • Knowledge of RWAs / CVA / PVA for capital calculation purposes • Maintain and update regulatory reporting policies and procedures • Assist with any other external reporting Experience & Qualifications required: • Accounting qualification • Regulatory reporting experience, preferably within banking • Finrep experience essential Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Fraud Manager

Bradford

£45,000 + Car Allowance + Excellent Benefits

Job Description: Our client is a leading business who are looking for a Fraud Manager. The role holder will design, implement and monitor Fraud and AML policies and strategies to support the business with the management of risk. It’s also responsible for providing leadership and oversight to the Fraud team. Key responsibilities include: Design, maintain and monitor appropriate Fraud and AML policies, strategies and controls. Provide leadership and oversight for Fraud Analysts and the Fraud Operations Team via effective distance and on-site management. Ensure an efficient, compliant & quality customer service within Fraud Operations whilst achieving all key performance indicators. Drive and support continuous improvement strategies within Fraud Operations to improve the customer experience, drive commercial value and increase employee engagement. Maintain awareness of legal and regulatory requirements and ensure all activity is compliant with JMLSG, Fraud Act, FCA and ICO requirements and other relevant codes of conduct. Maintain operational effectiveness of all Fraud and AML prevention systems ensuring design and implementation of approved changes. Define, plan and lead the development and production of Fraud and AML MI reports to meet business needs. Interpret Fraud and AML MI to identify emerging Fraud trends, risks and opportunities. Effectively communicate these to senior management. To identify and escalate / report instances of Money Laundering to the MLRO and appropriate authorities. Represent the company as SME in Fraud and AML. Investigate allegations of internal fraud for the business and outsourced partners. Manage and develop Fraud Analysts and Investigators. Key Requirements: Educated to degree level or suitable experience in a similar role. Extensive Fraud knowledge and experience in a UK consumer credit environment Practical experience of key anti-fraud systems, strategies and techniques. Knowledge and practical experience of Anti-Money Laundering systems, controls and reporting. People leadership experience, including practical experience of managing an operational area. Understanding of key fraud/AML regulatory and compliance issues

Customer Service Advisor (Fluent in Italian)

Didsbury

£21,000 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Italian across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Italian Speaking, Customer Relations, Automotive. Customer service, customer advisor

Complaints Manager

Liverpool

c.£40,000 + Benefits

Our client is a well-known Financial Services organisation that offers a range of products to its customers. An exciting opportunity has arisen to join the firm in the role of Complaints Manager responsible for ensuring that the Complaints Team ensures standard processes are maintained, adhered to and customers are treated fairly. You will manage the complaints team responsible for ensuring all complaints meet the Dispute Resolution Handbook (DISP) rules in line with FCA guidelines. Key responsibilities include: To manage the complaints handling team, including the co-ordination of complaints across the business. Develop a new complaints workflow system. Complete root cause analysis and maintain high quality work papers. Prepare succinct reports that articulate the risks and issues emerging from said root cause analysis clearly and the corrective actions required to address or mitigate them. Preparation of high-quality management information. Develop process for the team to deal with all complaints. Develop team’s product knowledge so that complaints decisions are appropriate and consistent. Facilitate the change process of Area Manager led complaint resolutions to centralised complaint team resolutions. Include intelligent analysis on complaints trends. Provide strategic updates to the board regarding complaints Review all relevant complaint communications/regulatory updates and communicate issues or manage developments that are relevant to the company. Responsible for the effective operation of the local complaints team, its processes, procedures and reporting in an effective and efficient manner. Responsible as the immediate escalation point for challenging or high-profile complaints. Feedback issues to the Operations team. Identify areas where the service to clients could be improved and/or expanded. Essential skills and experience Recent experience of managing a complaints team within a FOS and FCA environment. Developed complaints processes. Experience in various complaints software and delivered software upgrades. Experience influencing senior management regarding strategies and product conditions. Able to understand and interpret various laws, regulations, and policies. Expert knowledge of the FCA’s rules, guidance and expectations in relation to DISP. Assist in the collation of FCA reporting data and submissions. Experience of regulatory liaison.

Accounts Assistant

Bury

£20,000 - £25,000

A successful engineering/construction company based in Bury are currently looking to recruit a Finance Assistant on a permanent basis. They are looking for confident and experienced Finance Assistant who will be applying to customers for monies due under contracts in a timely manner, dealing with any queries relating to these applications and analysing revenue data. In addition supporting the Finance department with a variety of accounting responsibilities. Working closely with the Finance team and surveyors you will be responsible for; Producing complex invoices. This involves collating information from various data sources, checking this data and preparing in a format to suit customer requirements Investigate and resolve customer account and invoice queries Produce regular standard reports to analyse revenue Forecast revenue daily, weekly and annually across different categories of business Assist with pricing strategy Analyse revenue and profit data to identify key points and areas for improvements to relay to the different business units Work closely with the Commercial Lead to make sure all reporting is fit for purpose Help the business hit profit targets through identifying trends and risks Ad-hoc work as required to cover holidays and sickness in the Finance department

Lead Underwriter

Bradford

Circa £30,000 Dependent on Experience

A major, established retail business with a family of well-known brands spanning back many years. Offering a wide product range to a loyal customer base and constantly looking for innovative approaches to optimise the customer experience and business processes. Now looking for a Lead Underwriter to join the team. This company is unable to provide sponsorship Key Responsibilities of the Lead Underwriter: Underwrite new business applications and credit limit increase requests Review and enhance underwriting processes, systems, procedures, etc. Liaise and build strong relationships with internal teams Support the identification, assessment and mitigation of credit risks Ideal knowledge and experience for the Lead Underwriter role: Strong knowledge of the consumer credit industry and lifecycle Understanding of related regulatory requirements Excellent track record of underwriting within consumer credit (including personal unsecured lending mandate) Excellent communication, decision making, and organisation skills Proficient IT abilities including Microsoft Office Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Advisor (Fluent in Arabic)

Didsbury

£21,000 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Arabic across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Arabic Speaking, Customer Relations, Automotive. Customer service, customer advisor

PA/ Senior Administrator

London

£40,000

My client is looking for a Senior Administrator which includes the following responsibilities: providing PA support to the Head of UK, Ireland & Nordic region. leading the London Administrative Team. office management responsibilities. working as part of a team providing flexible, pro-active and responsive support to an office of 100+ people. As part of the administrative team you will be required to assist others in the team and stand in during absences, holidays and sickness in roles including, but not limited to, providing PA duties to other senior managers and front of house reception. The role consists of the following: Provide pro-active diary management for Head of UK, Ireland & Nordics using MS Outlook. Ensure urgent items are dealt with or highlighted and that the diary is well managed to take account of conflicting requests and demands Co-ordinate and book both external and internal meetings Investigate travel options and book appropriate travel, including any visa requirements and complete subsequent expense claims Provide general secretarial and administrative support in relation to producing and presenting data using PowerPoint, Excel and Word packages. Lead the London Administrative Team, which includes two administrators and one receptionist: Work with team members to set objectives, carry out performance management reviews and identify training requirements Lead the team to ensure all administrative tasks are completed in an efficient and timely manner and that knowledge is shared within the team to enable cover during absences. Knowledge & Experience Experience of high level diary management, travel planning and expense claims experience of leading a team by setting direction Excellent IT knowledge including MS Outlook, PowerPoint, Excel and Word Excellent planning, organisational and capacity and time management skills Excellent communication skills and service orientation Experience of office and facilities management Ability to use initiative to resolve issues and adapt to unexpected events Keen attention to detail

Customer Service Advisor (Fluent in German)

Didsbury

£21,420 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and German across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, German Speaking, Customer Relations, Automotive. Customer service, customer advisor

Head of Audit

Leeds

Circa £60k

Our Client, a leading International Professional Services business is looking for Head of Audit to head up a team within their Audit and Quality team and drive the strategy for the division. Key responsibilities include: · Maintain accurate records on data protection requests · Produce daily, weekly and monthly comprehensive reports on data protection and information governance matters · Deliver a data protection compliance framework in line with regulation, legislation, Capita policy, industry best practice, NHS Data Security and Protection Toolkit, and NHS England contractual requirements · Conduct data protection risk and compliance assessments against the NHS Data Security and Protection Toolkit and other appropriate standards and legislation. · Make recommendations relating to business change · Facilitate and respond to ICO complaints and requests for information relating to data protection or freedom of information. · Support, advise and approve the production and update of privacy/data protection impact assessment documentation (DPIA). Experience required: · Extensive knowledge of Internal Audits and legislation and a track record of delivery strategy across quality and audit · Experience of delivering audits within a large organisation · Confidence to deliver internal audit presentations both internally and externally and to stakeholders · Strong Stakeholder Management skills · Able to work under pressure and be resilient · Knowledge of the NHS Data Security and protection toolkit desirable · Public Sector Experience is desirable but not essential Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Advisor (Fluent in Spanish)

Cardiff

£21,000 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Spanish across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Spanish Speaking, Customer Relations, Automotive. Customer service, customer advisor

Customer Service Advisor (Fluent in Italian)

Didsbury

£21,000 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Italian across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Italian Speaking, Customer Relations, Automotive. Customer service, customer advisor

Compliance Manager

London

£90,000

Compliance Manager required for an innovative and dynamic Corporate Bank based in London As Compliance Manager you will handle a diverse array of compliance and risk matters assisting the Compliance Director which include assisting with all UK and US regulations and providing advice and guidance to the business under the direction of a Compliance Director. You will the responsible Compliance Manager taking ownership of a number of policies and procedures, assisting on projects where compliance input is required, helping the business design and implement controls and provide advice and guidance on different aspects of regulatory requirements. The Compliance Manager role will cover the following areas: • Providing thoughtful, relevant and tailored compliance advice and guidance to the business on a variety of issues • Analysing and presenting information on complex regulatory requirements with recommendations which are clearly thought out and appropriate based on the scale and risk to the business • Horizon scanning • Regulator engagement • Producing meaningful management information on the regulatory compliance to UK governing committees • Analysing regulatory changes and providing support thereafter to business unit changes to implement these compliance changes • Acting as a representative for compliance on UK and enterprise wide projects working in close partnership with cross-functional teams You will be a Compliance Manager with regulatory experience within the Corporate Wholesale Banking sector with excellent communication and presentation abilities. You will need to stay abreast of industry developments and attend industry events as a representative of the company and will be expected to understand and explain to the broader business the key outcomes from industry changes and developments in a concise, accurate and timely manner. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, I may be in touch with similar relevant opportunities in the future.

Risk Modelling Manager

Essex

Competitive

An excellent opportunity to join a consumer lending organisation that is committed to providing fantastic services to customers and a stimulating work environment, enabling growth and development for individual employees and the business as a whole. This company is unable to provide sponsorship Key Responsibilities of the Risk Modelling Manager: Lead projects to develop model strategy and solutions Continuously develop and enhance predictive capabilities, analytic methodologies, tools and processes Enable IFRS9 impairment forecasting, capital requirement assessment, credit rating, IRB, etc. Build strong relationships with group functions, stakeholders, external contacts, etc. Ideal knowledge and experience for the Risk Modelling Manager role: Excellent academic background Extensive experience of risk modelling in a Financial Services environment Strong SAS skills essential, SQL beneficial Analytical background including hands-on modelling experience, good knowledge of credit scorecards, IRB models, regression, econometrics, time series, simulations and optimisation IFRS9 experience highly desirable Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Risk Modelling Manager

London

Competitive

An excellent opportunity to join a consumer lending organisation that is committed to providing fantastic services to customers and a stimulating work environment, enabling growth and development for individual employees and the business as a whole. This company is unable to provide sponsorship Key Responsibilities of the Risk Modelling Manager: Lead projects to develop model strategy and solutions Continuously develop and enhance predictive capabilities, analytic methodologies, tools and processes Enable IFRS9 impairment forecasting, capital requirement assessment, credit rating, IRB, etc. Build strong relationships with group functions, stakeholders, external contacts, etc. Ideal knowledge and experience for the Risk Modelling Manager role: Excellent academic background Extensive experience of risk modelling in a Financial Services environment Strong SAS skills essential, SQL beneficial Analytical background including hands-on modelling experience, good knowledge of credit scorecards, IRB models, regression, econometrics, time series, simulations and optimisation IFRS9 experience highly desirable Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.