A specialist recruitment consultancy operating within Actuarial, Broking & Claims, Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Legal, Procurement & Risk Management

AML Investigator

United Kingdom

£28k plus excellent benefits

Our client is a leading Fintech business looking to grow their financial crime prevention team with the addition of a number of AML Investigators. This is an exciting opportunity to develop you career in financial crime prevention with a fast paced and customer focussed business.  Key responsibilities include: • Making decisions about the action to take on customer accounts or sign ups across a variety of real-time queues, including transaction monitoring, sanctions screening, and enhanced due diligence reviews. • Conducting second-stage reviews of transaction monitoring tasks, and collecting additional information about account activity. • Writing and reviewing suspicious activity reports. • Engaging with other banks and financial institutions about reports of fraudulent behaviour. • Supporting more junior investigators through coaching and knowledge-sharing Technical Skills (required): • Experience working in operational financial crime teams focused on retail or business banking. • Good understanding of current anti-money laundering trends and typologies. • Experience using anti-money laundering tools to identify and document suspicious activity,  writing or reviewing suspicious activity reports, completing second-stage reviews and completing transaction monitoring tasks • Experience of closing and defunding customer accounts • Experience providing information to law enforcement to assist with ongoing investigations • You are comfortable independently making judgement-based decisions with significant potential impact on the bank and customers. PLEASE NOTE – THE ROLES WILL REQUIRE SHIFT WORKING AND WEEKEND WORK Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Platform Investment Admin

Birmingham

£23,000

A Platform Investment Administrator required to work with client data and back office systems accurately, with an emphasis on Excel use, to achieve the goals of the company. The remit includes data manipulation, analysis and fund switching on investment platforms to assist in asset migration projects, together with the production of client facing reports.                                                           Key responsibilities include:   Comply with the Financial Services and Markets Act 2000, the FCA Statements of Principle and Code of Practice and the relevant FCA rules at all times.   Comply with the relevant Compliance, TCF, T&C, GDPR, MIFID and Financial Crime Procedures of the firm at all times.   Extraction of client data from investment platforms and third parties. Using Excel and Access, analyse, interpret and challenge information gathered in order assist in the delivery of asset migration projects.   Process of fund switches on investment platforms within prescribed timescales, whilst being highly attentive to detail and delivering an impeccable client experience.   Assist in the production of accurate client facing material to be distributed to clients as an integral part of asset migration projects.   Ensure that all dealings with clients, colleagues and third parties are always conducted professionally and in a courteous manner in accordance with core values.   Experience   Advanced experience in using Excel is essential, with the ability to use macros, formulas and reformat large data sets.   Experience using investment platforms, particularly cash monitoring and fund switching functions is desirable.   Having an analytical and methodical approach to work with particular emphasis to the details is essential.   Be highly organised and work well with sizeable volumes of work, often working to tight deadlines, whilst maintaining speed and accuracy.  

Business Development Manager

London

£50,000 - £57,000

My client is looking for a Business Development Manager for an experienced sales and business relationship manager to help Tax’s Incentives and Reliefs and Tax Consultancy divisions maximise existing relationships to increase our presence and identify new income opportunities to grow the market share throughout the UK. Responsibilities                                                                                                                      Grow the area through both the stewardship of existing connections and acquisition of new business opportunities Create, maintain and exploit a live pipeline of new business opportunities through a process of rigorous customer profiling and qualification Work with the R&D and tax consultancy teams as well as other areas of the business to develop, pitch and convert compelling customer propositions Actively contribute to the groups tactical marketing plan through the provision and distribution of content, as well as the planning and execution of carefully targeted events Own the on-boarding, implementation and review of new clients to ensure they deliver their projected income – including the provision of customer training as needed Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings   Skills, knowledge and experience Previous experience from the professional services sector is preferred experience of the R&D sector would be an advantage Demonstrable experience and success in a previous sales and business development role is essential Outstanding pipeline management skills A proven track record of developing executing and managing multiple sales initiatives to meet targeted growth ambitions Excellent verbal and written communication skills Passionate about the provision of meticulous relationship management The ability to translate complex subject matter in an informative and engaging manner Self-motivated with a track record of applying a determined and tenacious approach to business development

Regulatory Project Manager

Hampshire

55000

Job Description:  A Regulatory Project Manager is required for a Mortgages business in Hampshire (flex working possible). The candidate will be responsible for the successful management of projects which are largely regulatory in nature across the business ensuring projects are managed with a high level of governance. Through the application of the company’s project governance framework, ensure all projects are effectively managed and stakeholder reporting is comprehensive. Key responsibilities include: • Maintain responsibility for the delivery of regulatory focussed projects, and other business projects where required; • Assist in the definition of project scope, objectives and requirements engaging all relevant stakeholders. • Creation and maintenance of project documentation such as, PIDs, Project Plans, resource planning, RAID management and stakeholder reporting; • Proactive and autonomous management of project workstreams, working alongside workstream leads to ensure objectives and deadlines are met; • Ensure progress is tracked and accurately reported against project timelines;    • Preparation and presentation of reporting on project status and performance  • Lead Project Steering meetings.    • Interaction with third party service providers; • Ensuring all activities are undertaken in line with the company’s project governance framework Requirements/Qualifications   GCE/GCSE English and Maths or equivalent   • Project management  Qualification, ie Prince 2 or PMP • Involvement in obtaining regulatory permissions  Personal Skills & Experience Required (including Leadership / Management skills)  • Mortgage experience, preferably regulatory focussed. • Project management or project workstream leadership • Project Management skills  

Quality Assurance Coach

Bury

£20,000 - £25,000 pa

If you are a shopaholic who happens to love all things Quality and Customer Care, we’ve got a fantastic opportunity for you here. On the hunt for a job? Close down the online retail tabs and put this in your shopping basket.  A well-known and loved household brand name, a major retailer in the UK, is on the lookout for someone who can drive world class service first time, every time to their valued customer base. You will coach and develop the extensive team of Customer Care Advisors within the Multi-channel Customer Care function. So you love retail, coaching and supporting people and helping them to provide great service and you’ll get paid to do it. What are you waiting for? Of course you’ll need to have great attention to detail, a fantastic personality, and positive attitude, of course you do, you thrive on being a role model. The key attribute here is the ability to offer constructive feedback using your outstanding communication skills to influence performance improvements. To fit right in with the superb culture in this company, it’s important that you’re naturally inquisitive, persuasive and enjoy working with a variety of people – this role is critically important to the ongoing success of the business. Above all, this role is an opportunity to further your career away from the front line and help develop the customer superstars of the future! At the end of all this, great consumer experience is crucial, but you’ll know that being an avid consumer yourself! If you’ve worked hard to further your career, love working in a fast paced environment and have really focused on developing people through feedback, this could be the perfect next step for you. Some of the essentials – Previous experience in a coaching and development role, maybe you’ve been a Team Leader in the past You’ll be self-sufficient and able to work under pressure They’ll call you the planner, organisation is your middle name On top of a £20,000 - £25,000 salary per year, not to mention fantastic staff discounts, you’ll enjoy a great benefits package and join the Head Office of this renowned brand who really value their staff. Free staff parking and a convenient location only add to the reasons you should apply for this opportunity.  So, if you’re looking for a new challenge in a thriving online environment and keen to make a real difference, send your CV today and let’s talk further about this fantastic new role.  The boring (but important) bit – £20,000 – £25,000 + Benefits 40 Hours per week Mon – Sun, 8am – 9pm (5/7 days)   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Audit

Hampshire

c£120,000 pa

My client a niche, growing, Financial Services organisation require an experienced Head of Audit to grow and develop the Audit Function. Reporting directly to the Chair of the Audit Committee you will lead a small team whilst adopting a hands on approach, ensuring the delivery of an effective Internal Audit function. Key responsibilities include: Support the continued development of the strategy and vision for Internal Audit to ensure that the function is able to keep pace with a rapidly growing and evolving business Collaborate effectively with colleagues in the 1st line of defence and the 2nd line of defence to create an integrated assurance plan. Develop and regularly update the risk-based Internal Audit Plan, as a key component of the integrated assurance plan, for presentation to the Audit Committee. Engage with the Executive team to ensure the plan addresses key business and market risks. Lead risk-based audits of functions, processes and business areas, supervise input from internal and specialist resource, ensuring the quality and timeliness of audit planning, fieldwork, data analysis, audit work papers, and reporting. Coordinate with, and provide oversight of, other control and monitoring functions (e.g. risk management, compliance). Ensure a ‘no surprises’ culture with timely engagement on emerging audit findings and observations with the Board and Executive. Standards and Quality Assurance Implement strong standards and practice for the internal audit function in complying with the PRA/FCA’s statements of principles and code of practice and the Chartered Institute Of Internal Auditors (“CIIA”). Previous experience and qualifications: Being a qualified Auditor with demonstrable experience operating at a senior manager level, you will have extensive experience within Financial Services, specifically a good understanding of Mortgages and the relevant regulatory requirements.   Additionally, you will have the following skills: Act with integrity, due skill, care and diligence. Be open and co-operative with all stakeholders, including the Exec, Board and regulators. Excellent communication and stakeholder management skills at a senior level, ability to present reports to and operate effectively on Board level committees. Work well under pressure, with high levels of personal drive, energy and commitment. Able to take personal responsibility for delivery, with a practical, ‘hands on’ approach.   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Financial Reporting Analyst

Basingstoke

£40,000 pa

MERJE are partnered with an established Insurances business in their search for a talented Financial Reporting Analyst to join the team on an 18 month FTC. This is an excellent opportunity for a nearly / newly qualified Accountant looking to gain valuable experience in an established team of Financial Services professionals. Key tasks & responsibilities: To support the preparation of monthly / quarterly reporting for the group, both on a UK and Business Group IFRS basis, with focus on the presentation of analyses which explain the results and dynamics of the life assurance business. To support the preparation of IFRS annual financial statements for all companies within the group. To support the preparation of all statutory and regulatory reporting for the group, including improving the processes and systems. To support activity ensuring compliance with developing statutory and regulatory reporting requirements, company standards and controls.  To support the maintenance and development of the financial reporting system (HFM). To provide support to the Financial Reporting Manager as required, as well as the wider team, to reduce key-person dependencies and support and enable development of IFRS 17 finance capability. IFRS Reporting To support the preparation of periodic accounts, prepared under IFRS, in accordance with Corporate and local UK timetables.  To support the preparation of analyses which explain the underlying results and to support the associated preparation of Corporate memos and UK Board papers To prepare the annual IFRS statutory accounts for a number of small UK subsidiary companies To assist in the preparation of the IFRS UK statutory accounts for the life assurance company, including managing the year end pro forma update process. To prepare submissions to Corporate (quarterly / annual notes requirements) as part of the Canadian quarterly Shareholders’ Report and Annual Report / OSFI Return. To execute processes ensuring the integrity of accounting information such as fixed asset ledger checks, Other Comprehensive Income (OCI) journals, unit splits journals. Regulatory Reporting To prepare regulatory submissions and returns as required e.g. ABI returns, Office of National Statistics, ensuring these agree to published financial statements where applicable. Financial Control To prepare quarterly and annual Monitoring Control Packages as part of the Internal Controls over Financial Reporting (ICFR) framework. To keep up-to-date with new IFRS (UK and Canadian) and regulatory reporting developments by conducting research and updating the quarterly Finance Legislative Change Group on the impact of IFRS and regulatory changes on the SLF UKH group. Other To assist with the maintenance and development of the HFM reporting system to include maintaining charts of accounts and updating rules files, as well as executing HFM uploads. To be a ‘team player’ and to provide support across the Finance team as required.   Apply now for immediate consideration. Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Senior CRM Analyst

Bury

£40,000 – £45,000 + Benefits

If you are a shopaholic who happens to love all things Reporting and Analytics, we’ve got a fantastic opportunity for you here. On the hunt for a job? Close down the online retail tabs and put this in your shopping basket.  A well-known and loved household brand name, a major retailer in the UK, is on the lookout for someone who can drive the analysis and reporting that impacts and supports the understanding of customer interaction and impacts on future marketing and customer strategies. Not too much to ask, is it? Of course you’ll need to enjoy visualising insight, interpreting complex data and bringing this to life for the wider business using your exception presentation skills, and be able to communicate brilliantly with stakeholders at all levels. To fit right in with the superb culture in this company, it’s important that you’re naturally inquisitive, persuasive and enjoy working on a variety of projects – get used to spinning many plates at once! The variety is endless, from CRM, to marketing analytics and customer analysis. Above all, this role is for a problem solver - the bigger and more complex the puzzle, the more you’ll thrive. At the end of all this, great consumer experience is crucial, but you’ll know that being an avid consumer yourself! If you’ve worked hard to further your career, love working in a fast paced environment and have really developed your analytics experience, this could be the perfect next step for you. Some of the essentials – Advanced SQL & Power BI using DAX/developer Experience in R or Python would be an advantage Advanced Excel and VBA Web analytics using Google Analytics or equivalent   On top of a £40,000 - £45,000 salary per year, not to mention fantastic staff discounts, you’ll enjoy a great benefits package and join the Head Office of this renowned brand who really value their staff. Free staff parking and a convenient location only add to the reasons you should apply for this opportunity.  So, if you’re looking for a new challenge in a thriving online environment and keen to make a real difference, send your CV today and let’s talk further about this fantastic new role.  The boring (but important) bit: £40,000 – £45,000 + Benefits 40 Hours per week Mon – Fri, 8:30am – 5:30pm   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Senior Insight Analyst

Bury

£45,000 + Benefits

If you are a shopaholic who happens to love all things Insight and Analytics, we’ve got a fantastic opportunity for you here. On the hunt for a job? Close down the online retail tabs and put this in your shopping basket.  A well-known and loved household brand name, a major retailer in the UK, is on the lookout for someone who can see the big picture, deep dive into the complex data and translate this into meaningful and actionable insight. Not too much to ask, is it? Of course you’ll need to enjoy working with all things digital, and be able to communicate brilliantly with stakeholders at all levels. To fit right in with the superb culture in this company, it’s important that you’re naturally inquisitive, persuasive and enjoy working on a variety of projects – get used to spinning many plates at once! Above all, this role is for a problem solver - the bigger and more complex the puzzle, the more you’ll thrive. At the end of all this, great consumer experience is crucial, but you’ll know that being an avid consumer yourself! If you’ve worked hard to further your career, love working in a fast paced environment and have really developed your analytics experience, this could be the perfect next step for you. Some of the essentials – Advanced SQL & Power BI using DAX/developer Advanced Excel and VBA Web analytics using Google Analytics or equivalent   On top of a £40,000 - £45,000 salary per year, not to mention fantastic staff discounts, you’ll enjoy a great benefits package and join the Head Office of this renowned brand who really value their staff. Free staff parking and a convenient location only add to the reasons you should apply for this opportunity.  So, if you’re looking for a new challenge in a thriving online environment and keen to make a real difference, send your CV today and let’s talk further about this fantastic new role. The boring (but important) bit: £40,000 – £45,000 + Benefits 40 Hours per week Mon – Fri, 8:30am – 5:30pm   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Fraud Pre Sales Consultant - Homebased

United Kingdom

£40,000 pa plus benefits

Our client is a leading provider of innovative fraud prevention and data management business solutions and they are looking for a Fraud Pre Sales Consultant to join the business to focus on product development  Key responsibilities include: • Engage with clients and prospects consultatively to understand their needs and pain points, and define and propose viable solutions based on software, services and solution consulting with a clear focus on business value, customer satisfaction and innovation • Develop and maintain a breadth and depth of knowledge on the functional and technical elements of the products in the product portfolio • Create and deliver presentations and demonstrations; contribute functional/technical/domain written content for RFQ, RFI and RFP responses; contribute to and lead client workshops   • Continually expand your domain knowledge of business processes and regulatory controls in the businesses core industries and market areas • Create and maintain strong relationships with internal stakeholders across business development, product, project management and engineering  • Understand your client’s business, industry context and market pressures on both macro and micro levels • Plan, execute and manage targeted proofs of concept with well-defined success criteria • Manage a portfolio of client opportunities and actively contribute to the progression of each • Contribute to demand generation activities such as marketing events, webinars, blogs and white papers   Technical Skills (required): Experience working vendor-side in a consulting capacity Specific expertise in fraud prevention, credit risk, identity verification, data analytics, machine learning or regulatory compliance desirable but not mandatory   Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Business Improvement Analyst

Staffordshire

£35,000

My client is looking for a business improvement analyst to support the Business Improvement Manager to deliver improvements to support the strategic business objectives.   Responsibilities Work alongside operational and cross-functional SME’s to identify and deliver multi-dimensional and often complex business improvements Work with operational teams to build their internal problem-solving capability and performance across key business indicators, championing Operational Excellence Manage the delivery of prioritised solutions through the creation and management of detailed delivery plans and effective utilisation of project management techniques Track and manage the sustainability of improvements and approved business case to an agreed handover into BAU Lead on the development of detailed business cases for specific changes and co-ordinate approval activities, including the managing of relevant stakeholders to secure business sign off Create and manage project teams and create a collaborative working relationship that supports successful improvement delivery and sustainability Create buy-in and engagement across cross functional teams and levels. Facilitate workshops to agree effective solutions to business issues. Communicate and influence where necessary to business stakeholders Skills, knowledge & experience Certified experience of Lean Six Sigma delivery and green belt certified Evidence of delivering step change improvements in a business context Experience in coaching and mentoring Teams and individuals to successfully embed operational excellence ways of working Experience of understanding/ working across different operational disciplines and business segments Evidence of structured problem solving within a business environment Strong communication skills in email, presentation and verbal Strong ability to validate and interrogate multiple data sources to make insight driven conclusions Experience in working in virtual teams and stakeholder management Strong planning and self-management capability.

Business to Business Sales Executive

Glasgow

£18,500 - £25,000 plus excellent commission

£18-24,000 per annum plus excellent commission Do you love a varied role, communicating with different clients every day? Are you looking for a role offering genuine career progression? Would you like to work towards an achievable, rewarding commission scheme? MERJE is looking to recruit dynamic Business to Business Sales Executives to join our client based in Glasgow City Centre, however the roles will be working from home. These roles are permanent, working Monday to Friday between 8:30am – 5:30pm and will join the successful, and long standing Sales and Marketing team of our client. The role will involve communicating with clients using all relevant methods of communication including phone, social media and email. You will be responsible for managing your own pipeline across multiple client accounts, effectively tracking your progress on each contact. You will be assigned a variety of different clients, therefore will need to have a tailored approach depending on the company and their specific needs. You will be mentored for the first couple of weeks and supported to ensure you are ready to go live, and be supported continuously throughout your tenure in the business. This is a great opportunity for excellent salespeople to develop their career in Sales & Marketing industry. What you will require is a strong work ethic, desire to exceed targets and provide a great level of service to your clients, excellent communication skills, both verbal and written, but above all a positive attitude with the ability to influence decision makers. This is a great role for someone looking to take their next step forward in a Sales role, where you can earn a fantastic commission over and above your basic salary with realistic career progression opportunities available. Please apply online today for an immediate interview. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Customer Support

Manchester

£75,000 - £80,000

My client is looking for a Head of Customer Support to lead and be responsible for the contact centre teams operating within an Omni-channel, multi product operation. The role will develop and oversee a high performing Customer Support Team, managing all customer channels and queries. The role holder will be responsible for the delivery of the customer engagement framework and looking at continuous ways to provide an outstanding customer service. Responsibilities Responsible for all customer facing staff within Customer Service and arrears management. Work in-conjunction with the Director of Operations and Product teams to define the Operations roadmap and the future operating model for Customer Support Teams. Support the Director of Operations in preparation of budgets. Lead the customer contact teams to deliver excellent customer service. Develop KPIs and performance monitoring metrics to measure and deliver excellent customer service. Ensuring that the department works within all regulatory and/or legal obligations Responsible for the performance and delivery of service via multiple communication channels. Identify the root cause of customer issues and lead process improvement to improve the customer experience. Effective leadership of the complaints processes ensuring alignment with regulations to provide good customer outcomes.   Knowledge, skills and experience   Demonstrable experience running teams within lending and arrears management. Strong experience of managing and leading teams of both customer facing, and non-customer facing staff. Demonstrable background in a multi-channel and digital Contact Centre. Led successful teams to achieve their goals and have an inspirational leadership style. Highly analytical with excellent problem solving skills. Experience of driving change and challenging how things are done to improve and make things better.  Experience working with audit teams and ideally regulators to evidence controls within operational risk and operations practices. Proven experience of driving improvements to operational service delivery. Proven experience of leading omni-channel strategy in conjunction with digital functions  Flexible, passionate and a team player.   Able to function effectively under pressure

KYC Team Leader

United Kingdom

£38,000 - £42,000

Our client is a business regulated by the Gambling Commission and they are currently looking to recruit a KYC Team Leader as a result of continued growth. In the role you will be responsible for the management of 1 of 3 fast-paced KYC sub-teams. You will be responsible for risk-based customer investigations where there is evidence to show that the customer may be experiencing harm, suspicions of money laundering or fraudulent activity. Role Responsibilities: Reporting to the Head of KYC you will provide day to day line management of 4 KYC Officer’s Enforcing compliance with the Act, POCA, TACT, LCCP and other guidance by working to set policies and procedures Ensuring the team remain up to date with all training requirements and understand changes to regulations Moving customers through to an Enhanced Due Diligence (EDD) procedure where the risk-based investigation has deemed there to be considerable responsible gambling, money laundering or fraudulent concern, including requesting and analysing Source of Funds / Source of Wealth (SOF/SOW) Requesting extended identity verification if required Responsible for performing checks on potential VIP customers to assess viability for upgrade Point of escalation for customer risk based investigations from KYC Officer’s Ensuring appropriate records of regulatory reportable activities are maintained Particular focus on ensuring the pipeline of customer risk-based investigations are quick and decisions are made without delay Provide quality feedback to the Head of KYC to ensure that procedures and policies are continually improved Skills and Competencies: Experience in line management of a small team Strong understanding of the Act, POCA, TACT, LCCP and other related guidance High level of understanding of rationale and experience undertaking Customer Due Diligence (CDD) and Enhanced Due Dilgence (EDD) procedures Experience in embedding new policies and procedures Experience dealing directly with customers and ideally in a customer facing/service environment Advanced knowledge of Microsoft Word & Excel Good understanding of Data Protection (GDPR) and Information Security principles MUST BE PREPARED TO WORK SHIFTS AND WEEKENDS Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Actuary – ALM / Investment Strategy - Interim

London

Competitive Salary

MERJE are recruiting for a leading insurer within their Life Insurance function. The role is an interim Actuary covering projects within ALM and Investment Strategy. You will be working on numerous Matching Adjustment projects. This will be a technical delivery role that also requires the process to be documented and shared with internal stakeholders. The ideal Candidate: Qualified or experienced Actuary (FIA/FFA) Life Insurance background Worked within an ALM / Capital Management or Investment Strategy project. Knowledge of different asset classes. Matching Adjustments   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.