A specialist recruitment consultancy operating within Compliance, Credit Risk & Analytics, Customer Contact, Finance & Audit, ​Financial Crime & Fraud, Procurement and Risk Management

Credit Risk Analyst

London

Flexible

An exciting, growing FinTech business offering a fantastic opportunity to develop your Credit Risk knowledge by working with experienced teams on a variety of projects. Looking for a Credit Risk Analyst to join a collaborative working environment that encourages personal development, and support the delivery of long-term commercial value for the business. This Client does not provide sponsorship. Key Responsibilities of the Credit Risk Analyst: Report to the Lead Credit Risk Analyst Support the development and maintenance of credit risk strategies throughout the consumer life-cycle Utilise SAS, SQL, Python, etc. to mine data Work with statistical models and produce analytical reports Monitor risk performance and commercial performance Ideal knowledge and experience for the Credit Risk Analyst role: Experience within a Financial Services or Consumer Lending environment Good working knowledge of Excel and SAS, SQL, R or Python An understanding of data warehousing Experience in a similar Credit Risk environment, specifically retail collections would be beneficial Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Advisor – (Fluent in Mandarin)

Didsbury

£21,000 pa + Bonus

Hours: Shift covers Mon – Fri (Between 6.00am -3.15pm) Flexibility to cover some weekend (Between 8am – 4.15) Job Description: The role: Customer Relations Advisor Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Mandarin across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Mandarin Speaking, Customer Relations, Automotive

Compliance Officer (Specialist Lender / Mortgages/ Retail Bank)

Surrey

£35,000 - £45,000

Working as part of the Regulatory Advisory Team, providing support to the Compliance Advice team to ensure the business meets its FCA regulatory and compliance requirements. The Client- Retail and Commercial bank, listed on the London Stock Exchange. The role- • Maintain effective relationships with key internal stakeholders to ensure that the key aims of the bank are achieved • Provide guidance on the interpretation of a wide range of regulatory requirements and the practical application of internal policies • Identify, log, manage and provide advice relating to the remediation of regulatory risk events and or compliance breaches • Interpret and analyse UK and European regulatory publications to support regulatory change implementation projects / initiatives. • Provide guidance and support to any internal stakeholders to assess the impact of new regulatory requirements • Assist with the team’s internal reporting and governance requirements including minute taking and pack creation relating to compliance related working groups and committees • Assist with all aspects of the bank’s external reporting requirements including occasional applications • Provide technical advice and guidance on regulatory issues • Contribute to an effective compliance framework including the tracking / resolving of outstanding actions • Responsibility for the 2LOD approval of financial promotions and related marketing or contractual literature in accordance with applicable rules and regulations Key Requirements- • Excellent understanding of rules and regulations applicable to a financial services firm or a Bank • Proven track record in providing advice on regulatory matters • Preferably 18 months to 2 years’ experience • Could suit someone either looking to further develop their career in compliance or looking for part time work or returning to work after leave

Learning and Engagement Manager

London

£350 per day

My client is looking for a Learning and Engagement manager to design, deliver, and maintain innovative quality learning programs and offline resources to develop and support in house and outsourced teams. Responsibilities Ensure that the Customer Care team are kept up to date with the clear and timely communication of both customer and agent impacting change and ensure that processes are in place to ensure this knowledge is retained and used. Lead our Outsource Partners to ensure the relevant coaching and performance management of their Agents aligned to our Quartile Management Programme Engage with the outsource Customer Service partners to ensure that they’re equipped to deliver the basics of great Customer Care to perform against KPIs and our company values. Conduct training needs-analysis on a regular basis and provide advice on the most appropriate delivery method for trainings, designing courses where appropriate. Work closely with the Customer Care leadership team and business stakeholders to support the implementation of new products and tools. With the support of in house Quality Assurance Specialist, create and maintain a first rate quality management process, with effective feedback loop to drive agent performance, compliance and customer satisfaction. Create Engagement campaigns across our HQ and Outsource teams that create positivity about our brand, drive performance and recognise and celebrates achievements Lead, Support, Coach and Performance Manage a small team of in house Quality Assurance Analysts and a Training Specialist. Experience: Customer service experience Experience of creating training documentation and delivering training sessions both in person and remotely. Proven successful Stakeholder management No problem working somewhat strange hours Flexible to travel both within the UK and overseas Previous experience leading and driving results from a relatively inexperienced team Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Information Security Specialist

Leeds

c.£65,000 + Benefits

Our client is a well-respected and growing Financial Services business who are currently recruiting a role for an Information Security Specialist. Reporting into the Head of Information Security you will work as part of the Security Team to provide security expertise and guidance to the Security Investment Programme which includes a number of projects as part of the business’s cyber strategy. Key responsibilities include: Act as the subject matter expert for all security matters relating to projects in scope of the programme reporting on a day to day basis to the responsible security project manager Take responsibility and ownership for implementing solutions that meet the needs of the security programme, ensuring industry good practice is followed Provide options and recommendations for ways to achieve the aims of the programme – and once agreed see the recommendations through to delivery Take a pragmatic, risk based approach to delivering initiatives within the programme. Balancing risk reduction, with quick wins and business need. Provide guidance regarding technical security best practice to project and internal teams Develop, agree and socialise policies, procedures and standards for projects within the Security Investment Programme Review, challenge and contribute to technical designs to ensure that security is designed into new solutions as part of the programme Understand, assess and effectively communicate security risks associated with proposed solutions Escalate concerns, risks and issues to the programme project management and accountable executive Contribute to further iterations of the security programme and prioritisation of initiatives Contribute to security policies, standards, and guidelines to ensure that security best practice is applied across the company Contribute to security assurance processes The Person. Extensive background in the practical application of information security Excellent understanding of information security concepts and practices Experience of running the security elements of procurement activities to ensure the right solutions are procured to meet the objectives of the programme. Computer Science, IT, Information Security or Cyber related degree – Desirable Industry recognized cloud security qualifications, such as: CCSP – Desirable Industry recognized security qualifications such as: CISSP, SSCP, CISM - Desirable Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Insight Analyst

London

£55,000

My client is looking for a Customer Insight Analyst to design the customer care proposition alongside the supporting operating model. Also to drive major cross functional projects to materialise the operating model. Responsibilities • Manage multiple cross-functional work streams effectively, with a customer-centric focus • Flair in structuring and communicating complex business questions and recommendations to the business • Balance strategic design with practicability, and be keenly aware of implications across other parts of the business • Possess strong desire to galvanise action within the business and land decisive operational changes successfully Knowledge, skills & Experience • 2-3 years’ experience as a Business Analyst/Associate Consultant in a consulting firm or strategy function in a top-tier corporate • Has a deep desire to solve real world problems, who sees the beauty of data and structure and how important these are to understanding a problem and identifying effective solutions • Can prioritise effectively as well as lead multiple project work streams concurrently and independently. • Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively. • Possesses strong communication skills with the ability to influence others • Has solid Excel and modelling skills i.e., pivot tables and INDEX MATCH, SQL skills are highly desirable but not essential. • Can demonstrate effective PowerPoint skills in terms of speed and quality of output

Credit Risk Modelling Analyst

Skipton

£30,000 - £50,000 Dependent on Experience

A highly successful, global Financial Services business operating in over 20 counties. One of the largest businesses of their sector in the UK, this is a forward thinking and results driven company, now looking for two Analysts to join the credit risk modelling function. This Client does not provide sponsorship. Key Responsibilities of the Credit Risk Modelling Analyst: Develop and maintain credit risk models, including Basel, PD, EAD, LGD, IFRS9 Impairment, application & behavioural scorecards and forecasting models for stress testing Undertake insightful deep-dive analytics Deliver accurate and timely analytics and business intelligence Present analytical findings internally and externally Extensive use of SAS and SQL Ideal knowledge and experience for the Credit Risk Modelling Analyst role: SAS or SQL knowledge, ideally both Knowledge of R or Python would also be advantageous Some professional experience developing credit risk models Ideally experience within a Financial Services environment Experience with IFRS9, PD, EAD, LGD, etc.would also be beneficial

Senior Credit Risk Analyst

Essex

Up to £60,000 Dependent on Experience

An excellent opportunity to join a consumer lending organisation that is committed to providing fantastic services to customers and a stimulating work environment, enabling growth and development for individual employees and the business as a whole. Following an internal promotion, the group risk function has an opening for a Senior Risk Analyst to join the dynamic, hands-on team. This Client does not provide sponsorship. Key Responsibilities of the Senior Risk Analyst: Conduct deep dive credit analysis Develop and calibrate models and scorecards – in-house, Basel IRB, PD, EAD, LGD, etc. Work across the credit lifecycle Support enhancement of credit grading system Develop credit score cut off analysis framework Daily use of SAS, data mining and data modelling Ideal knowledge and experience for the Senior Risk Analyst role: Excellent SAS skills Strong data handling and processing ability Good knowledge of statistical analysis Advanced understanding of credit scorecard / Basel IRB model development, building, etc. Proficiency in MS Excel, Word and Powerpoint VBA experience desirable

Credit Risk Modelling Analyst

London

£40,000 - £50,000

A well-established and globally recognised business that focuses on providing an exceptional banking experience for customers. Now looking to expand the Credit Risk Modelling team with 5 Modellers to support the company on projects across various areas and portfolios. This Client does not provide sponsorship. Key Responsibilities of the Credit Risk Modelling Analyst: Designing, building and integration of a variety models (AIRB, IFRS9, predictive, etc.) Offer insight and make recommendations relating to credit risk models, including policies, frameworks, processes, systems, etc. Support managers with analysis of MI and oversight in model development and performance Monitor model performance and perform accurate risk assessment and stress/scenario testing Produce model documentation to support independent model validation Develop model monitoring suite Build strong relationships with colleagues, management, etc. Ideal knowledge and experience for the Credit Risk Modelling Analyst role: Strong academic background Experience within the retail banking sector Any exposure to models - building, developing, validating, reporting, etc. AIRB / IFRS9 would be beneficial Excellent SAS or SQL knowledge and Microsoft Office skills Good stakeholder management and communication skills

Finance Manager

Preston

£35,000 - £45,000 pa

A highly successful and rapidly growing business based in Preston is currently recruiting for a Finance Manager on a permanent basis. You will oversee the accurate and timely production of the monthly management accounts, maintaining a robust internal control environment and constantly challenging processes and striving for continuous improvement. Your key responsibilities will include; Ensuring the ledgers are closed in a timely manner to allow processing to continue in the correct accounting period. Reviewing monthly management accounts and ensuring all variances are understood and accounted for correctly Raising questions/queries on any significant variances to budget, ensuring they have sufficiently explained and challenged. Reconciling all balance sheet accounts on a monthly basis and raising any concerns to the Group Financial Controller/Group Finance Director. Providing support to the Finance Team to ensure the month end timetable is achieved and ongoing training is provided.You will be; Contributing to the annual business planning process Overseeing the sales and purchase ledger functions and ensuring all paperwork is processed and filed accurately and in line with Standard Operating Procedures. Responsible for daily sales and bank reconciliations Managing the day to day workload of the Inventory Controller to ensure that paperwork is completed accurately, and any disputes are resolved within the same day. Responsible for maintaining stock accuracy Managing, mentoring and developing the Finance Team to ensure progression within. Assisting with the Year End audit process providing answers to any queries in a timely manner. Responsible for executing the month end stock takes and reporting on variances Ensuring the weekly wages and monthly salaries are completed accurately, on time and reconciling these to the balance sheet. Improving commercial reporting, performance and driving improvements and efficiencies across the business. Monitoring of the debtor ledgers to ensure any outstanding debt is chased and escalating any issues to MD, CEO and Group Financial Controller. Ensuring all paperwork is filed efficiently and in line with HMRC and GDPR guidelines. Monitor cashflow and provide a rolling 13-week cashflow to Group Finance. In order to be considered for the role you need to be a ACCA/CIMA or ACA qualified Accountant. Having worked in retail or manufacturing would also be beneficial. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Purchase Ledger Clerk

Burnley

£17,000 – £20,000 pa

My client is looking for an experienced Purchase Ledger Clerk for an established Distribution company based in Burnley. You will be joining a fast paced, busy finance team. You will be part of a professional office and you must enjoy working within a vibrant atmosphere and enjoy a challenge. Working within the Accounts Payable team your duties will include; Ensuring suppliers are paid in adherence with businesses credit policy Maintaining and encouraging good customer relations (internal & external) at all levels through personal contact and visits Ad-hoc job related tasks as requested by AP Manager/Supervisor or any members of the Management Team Chase debit notes raised by commercial and ensure they are credited by vendors on a timely basis Processing and matching Invoices and Credits Responsible for ensuring that Freight Suppliers are processed through CSS Preparing payments which will include multiple multi-currency payment runs to include BACS/Chaps/Transfers Responsible for Invoice Query resolution – Ensuring Suppliers and Internal contacts are chased regularly for resolution to Invoice Queries Responsible for DN resolution – Ensuring Suppliers and Commercial are chased regularly for resolution to Debit Notes Responsible for ensuring Supplier Statement Reconciliations are completed Liaise effectively with suppliers Responsible for General Housekeeping within the AP Function The ideal candidate must have Purchase Ledger experience as well as being able to manage their own workload. You will ideally have worked within a large AP team where you are used to dealing with large volumes of purchase invoices. You must work well under pressure and be able to adapt to change. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Customer Service Advisor

Salford

£10.38 per hour

This is an interesting and varied role consisting of 4 service areas including; Concierge – you will be answering queries from visitors trying to gain access into buildings Repairs Support Admin – replying to text messages and emails from customers with written enquiries Contact Centre - answering calls from customers who have housing enquiries Reception – covering reception from time to time Some of your daily tasks will consist of: Deal with customer enquiries relating to Repairs, Housing Applications, Income Management (Including Basic Benefits Advice), Anti-Social Behaviour, Caretaker Requests, Security, General Tenancy Related Matters Engage with a number of different stakeholders to ensure a “one team approach” to the delivery of performance standards and business objectives: Customers Operatives & Contractors Internal colleagues Partner Agencies Deliver performance to agreed KPIs including customer satisfaction standards.

Senior Auditor / Assistant Manager

Lancashire

Up to £45k plus benefits

My Client, a leading household name within the Financial Services Industry, is looking for a Senior Auditor / Assistant Manager. Reporting to the Head of Audit, you will ensure all their operations are working within regulatory frameworks across the entire group of companies in the UK and Internationally. Key responsibilities include: Leading 2 / 3 Audits at any one time Delivering Reports Liaising with a variety of Stakeholders ranging from Customer advisers through to CEO Leading and Coaching newer team members The Person: Professional Qualification (IIA / ACA / ACCA / CIAS) is ideal Experience in FS Audit Experience of delivery of either conduct / prudential or IT risk focussed audits Adept knowledge of FS Regulation Great communicator with ability to stand your own ground when needed.m Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Senior Credit Risk Analyst

London

Up to £60,000

An excellent opportunity to join a consumer lending organisation that is committed to providing fantastic services to customers and a stimulating work environment, enabling growth and development for individual employees and the business as a whole. Following an internal promotion, the group risk function has an opening for two Senior Risk Analysts to join the dynamic, hands-on team. This Client does not provide sponsorship. Key Responsibilities of the Senior Risk Analyst: Conduct deep dive credit analysis Develop and calibrate models and scorecards – in-house, Basel IRB, PD, EAD, LGD, etc. Work across the credit lifecycle Support enhancement of credit grading system Develop credit score cut off analysis framework Daily use of SAS, data mining and data modelling Ideal knowledge and experience for the Senior Risk Analyst role: Excellent SAS skills Strong data handling and processing ability Good knowledge of statistical analysis Advanced understanding of credit scorecard / Basel IRB model development, building, etc. Proficiency in MS Excel, Word and Powerpoint VBA experience desirable

Customer Service Advisor

Didsbury

£20,000 plus peformance bonus

Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of a team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: Previous experience of working for a premium brand within an office, retail or hospitality environment Ability to work as part of a team in a fast paced and target driven contact centre environment Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships A confident and articulate telephone manner Be able to demonstrate strong problem solving capabilities The ability to empathise and really put yourself in the customer’s shoes The ability to be a team player Evidence of a proactive “can do” approach Excellent planning and organisation skills Strong administrative skills with a keen eye for detail A passion for the Automotive world is highly desired