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MERJE | Operations Recruitment Experts across Business Change, Transformation, Customer Contact, and Operations roles

Customer Contact

The world of customer experience is evolving and businesses need to keep up. Modern technology, multi-channel solutions and innovative CX strategies are in high demand across the board.

Experience the difference of working with a truly specialist Customer Contact recruitment agency.

Hire TalentCustomer Contact Jobs
UK-Wide Customer Contact Recruitment

Building high-performing customer contact teams

Our Customer Contact recruiters have a deep understanding of the niche skillsets and specialist experience required in the CX field.

We have a vast network of mid-senior customer experience professionals and a proven track record of success. We’re the trusted partner in finding the perfect fit for your permanent, interim, or executive customer contact recruitment needs.

Customer Contact Skillsets

🔹 Customer Experience (CX)
🔸 Omni-Channel
🔹 Customer Service Strategy
🔸 Contact Centre Operations
🔹 Call Centre Leadership
🔸 Resource Planning
🔹 Regulatory Compliance
🔸 Automation & AI
🔹 Customer Insights
🔸 Customer Journeys

Customer Contact Job Titles

🔸 Contact Centre Director
🔹 Call Centre Operations Manager
🔸 Head of Customer Experience
🔹 Customer Journey Owner
🔸 Service Delivery Manager
🔹 Call Centre Sales Manager
🔸 Customer Resolutions Specialist
🔹 Complaints Manager
🔸 Head of Collections
🔹 Customer Service Manager
🔸 CX & Operations Director
🔹 And many more...
Fintech   |   Start Up   |   Banking Group   |   Insurance   |   Commercial Bank   |   Investment Management   |   Pensions   |   FTSE 250   |   Retail Bank   |   Regulator   |   Consultancy   |   Professional Services   |   Lender   |   Fund Management   |   FTSE 100   |   Global Organisations   |   SME   |
Fintech   |   Start Up   |   Banking Group   |   Insurance   |   Commercial Bank   |   Investment Management   |   Pensions   |   FTSE 250   |   Retail Bank   |   Regulator   |   Consultancy   |   Professional Services   |   Lender   |   Fund Management   |   FTSE 100   |   Global Organisations   |   SME   |
Fintech   |   Start Up   |   Banking Group   |   Insurance   |   Commercial Bank   |   Investment Management   |   Pensions   |   FTSE 250   |   Retail Bank   |   Regulator   |   Consultancy   |   Professional Services   |   Lender   |   Fund Management   |   FTSE 100   |   Global Organisations   |   SME   |
Fintech   |   Start Up   |   Banking Group   |   Insurance   |   Commercial Bank   |   Investment Management   |   Pensions   |   FTSE 250   |   Retail Bank   |   Regulator   |   Consultancy   |   Professional Services   |   Lender   |   Fund Management   |   FTSE 100   |   Global Organisations   |   SME   |
Fintech   |   Start Up   |   Banking Group   |   Insurance   |   Commercial Bank   |   Investment Management   |   Pensions   |   FTSE 250   |   Retail Bank   |   Regulator   |   Consultancy   |   Professional Services   |   Lender   |   Fund Management   |   FTSE 100   |   Global Organisations   |   SME   |
Fintech   |   Start Up   |   Banking Group   |   Insurance   |   Commercial Bank   |   Investment Management   |   Pensions   |   FTSE 250   |   Retail Bank   |   Regulator   |   Consultancy   |   Professional Services   |   Lender   |   Fund Management   |   FTSE 100   |   Global Organisations   |   SME   |
Fintech   |   Start Up   |   Banking Group   |   Insurance   |   Commercial Bank   |   Investment Management   |   Pensions   |   FTSE 250   |   Retail Bank   |   Regulator   |   Consultancy   |   Professional Services   |   Lender   |   Fund Management   |   FTSE 100   |   Global Organisations   |   SME   |
Fintech   |   Start Up   |   Banking Group   |   Insurance   |   Commercial Bank   |   Investment Management   |   Pensions   |   FTSE 250   |   Retail Bank   |   Regulator   |   Consultancy   |   Professional Services   |   Lender   |   Fund Management   |   FTSE 100   |   Global Organisations   |   SME   |

Find talent that will
take you further

Immediate hires, succession planning, salary guidance, market intel… Whatever customer contact recruitment support you need, we’re here to help.

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Insights, News, Advice...

Customer Contact Articles

Our customer contact recruitment experts have built up detailed knowledge of the space over many years.

To help you optimise your hiring efforts, we regularly share customer contact news, recruitment advice, market commentary, and more.

All Articles
MERJE and Service Economics bring Effective Service event back to London for CX, Ops, and Transformation leaders
Effective Service London 2.0 – Focusing on Vulnerable Customers

Effective Service London 2.0 – Focusing on Vulnerable Customers

5 min
CX Strategy, Operations, and Transformation Leaders join MERJE and Service Economics once again for a fantastic networking event in Leeds
Effective Service – Leeds, another superb CX session!

Effective Service – Leeds, another superb CX session!

3 min
Regulatory Modelling Demand in the UK

Regulatory Modelling Demand in the UK

45 min
6 Ways to Spot Authentic D&I in Business

6 Ways to Spot Authentic D&I in Business

6 min
Shake up your CX Strategy: Effective Service is coming to Leeds!

Shake up your CX Strategy: Effective Service is coming to Leeds!

3 min
Natasha Goldstone, expert customer contact, business change, and operations recruiter
Celebrating Natasha’s 10 Year Anniversary

Celebrating Natasha’s 10 Year Anniversary

3 min
Latest Vacancies

Customer Contact Jobs

Whether you’re looking for your next leadership challenge, an interim CX strategy gig, or to expand your contact centre knowledge, we have customer contact jobs for every career step.

Customer Contact JobsCandidate Resources

We support start-ups and SMEs as well as regional, national, and global organisations with their Financial Services recruitment needs.
Take a look at our testimonials, case studies, and success stories >

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