Customer Contact

Call Centre Team Manager (2nd line support technical team)

Watford

£30,000 - £32,000 pa

Hours: 37 Hours per week shift based between the hours of 8am-8pm Monday- Saturday and 9am-5pm Sunday Start Date:ASAP! THE ROLE This is an exciting opportunity for an experienced Technical Team Manager to join the 2nd line support department based in Watford. You will lead a well-established team of 6 x 2nd line support team to ensure all raised fault tickets are effectively and efficiently executed through appropriate processes meeting agreed SLA’s. Ideally you will come from a service delivery background. We are looking for a hands on manager who can be visible within the team and really establish themselves in the role. Your main duties will be: To optimise the working relationship between technical support team, retailer’s, 3rd party engineers, internal and external stakeholders Provide solutions and insight through effective diagnostics and reporting Train, coach and mentor Call Centre/Hotline/Service team, including career development Skills Service desk background in a similar role, preferably with B2B experience Effective man management experience Excellent interpersonal skills Previous experience of using SAP to manage relevant events, transactions and detailed reporting Numerical, analytical & planning skills coupled with the ability to read and manipulate spreadsheets to manage and control budgets Experience of working in a controlled or regulated environment and managing stakeholders to comply with established processes and procedures Proven track record of developing and implementing continuous improvement both in process, technology and working practices Previous experience of working with customer facing and commercially orientated teams Competencies Required: Business management expertise Product and service expertise Problem solving Customer Focus / Communication Planning and Organising Delivering Solutions Decision Making Influence Benefits 26 days holiday Generous pension scheme 50% off gym membership Social events Keywords: Team manager, call centre, technical support, 2nd line support, help desk team manager, tech support, helpdesk, 2nd line, team manager, team leader,

Sales Executive

Blackburn

£15k OTE

Are you an enthusiastic sales person, looking for realistic and generous rewards for your sales? Have you had face to face sales experience and are looking to start a telephone based sales role? Are you looking to work for a company who offer great benefits and good career progression? Do you want to work for a fun company, with a low attrition rate? If you answered “yes” to the above questions, then read on, to find out more about this role… Job Description: Our Client has established a close team of enthusiastic, driven and committed Sales executives who develop and maintain excellent relationships with all their customers. Our team’s aim is to ensure each and every customer achieves first class service. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. We have achieved the success and image of a main dealership with the atmosphere of a family run business. We are serious about what we do and being the best, but we always ensure we have fun as we do it. This is reflected in our extremely low staff turn-over rate. As a result of our success, we are constantly developing and expanding which is why we are recruiting for more sales staff to join our online sales team. If you are an experienced sales executive who would like the opportunity to earn £70k whilst working for a fantastic company, then please see further details below. Key Responsibilities Achieve Sales targets in a fast paced environment To respond in the expected time to all online enquires To maintain a work rate and level that falls in line with the company’s objectives Follow all company procedures Adhere to the FCA rules and guidelines To treat your colleagues and the work place with respect To offer our customers a high level of service and maintain good customer satisfaction and retention Skills & Experience Previous experience in a telephony or F2F sales role Excellent communication skills with a professional and friendly telephone manner Ability to work to your own initiative with minimal supervision whilst working in a close-knit team. Self-motivated, driven and passionate about your role Previous track record of target achievement Organisation and the ability to manage numerous tasks at one time is vital

Customer Service Advisor – Part Time Evenings and Weekends

Sutton Coldfield

£19,074 Pro Rata’d

Job Description: Are you looking for part time evening and weekend work? Do you want to work for a company that provides full training? Are you passionate about providing excellent customer service? Do you want to start a job as an inbound customer service advisor, but don't have any experience? If you answered "yes" to the above questions, look no further for an amazing part time customer service job in Sutton Coldfield! We are holding Open Events on the evenings of 1st and 2nd May 2019 and would love you to come and see us and what a fantastic company we are! We are looking for friendly, reliable and empathetic customer focused individuals to join our customer service family. As a Customer Service Advisor, you will join a multi-skilled team providing customer services on a rota-basis within the Client Service Centre. Responsibilities: You will respond to high volume inbound calls from client contacts for funeral/cremation services with sensitivity and empathy You will be able to secure client sales from inbound enquiries resulting from marketing campaigns You will provide administrative support for our existing client database Resolve client concerns, queries &/or problems You will be able to manage multiple tasks to achieve the best outcome You will provide the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction You: Strong work ethics and reliability is a must! Ability to establish rapport with clients and colleagues A desire to exceed in delivering exceptional customer service at every opportunity Enthusiastic with a ‘Can Do’ attitude Highly motivated to respond to and resolve customer enquiries Great team player Adaptable approach to meet client needs (e.g. Sensitivity, patience, friendliness, empathy and efficiency) Ability to be flexible with shift patterns and overtime working Professional and business-like in approach Excellent customer service skills Hours: 20 Hours Part-time evenings and weekends Shifts between 4pm-11pm (5 weeks training, 3 weeks of the training is FULL TIME, Mon-Fri, 9am-5pm)

Customer Service Advisor

Warrington

Circa. £21k

This is a telephone based Customer Service job that would suit somebody who has had done a previous customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing an exceptional service to the customer. Duties & Responsibilities (these include and are not limited to): Taking inbound calls from customers and dealing with their queries with the greatest of empathy Logging information accurately on the in-house system Providing excellent customer service Achieving SLA’s and following correct DPA policies Listening to customers and dealing with their queries efficiently and professionally Identifying any vulnerable customers and dealing with them empathetically Dealing with customers politely, respectfully and with patience Skills you’ll need: Good empathy skills Fantastic work ethics and a brilliant attitude Be able to listen – even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs Enjoy being part of a team but still have the drive to work on your own initiative Good customer service experience Salary: £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance) Hours: 37 hours per week between 7am and 10pm (1 in 4 weekends) (occasionally working until midnight) Training: 4 weeks classroom training + 1 week side by side

Customer Service Advisor (Fluent in German)

Didsbury

£21,000 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and German across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, German Speaking, Customer Relations, Automotive. Customer service, customer advisor

Customer Support Advisor - Part-time

Sutton Coldfield

£19,074 pro rata

Are you looking for part time evening and weekend work? Do you want to work for a company that provides full training? Are you passionate about providing excellent customer service and support? Do you want to start a job as an inbound customer service advisor, but don't have any experience? If you answered "yes" to the above questions, look no further for an amazing part time customer service opportunity in Sutton Coldfield! We are holding open events on the evenings of 1st and 2nd May and would love you to come and see us and find out what a fantastic company we are to work for! We are looking for friendly, reliable customer focused individuals to join our customer service family. As a Customer Support Advisor, you will join a multi-skilled team providing customer support on a rota-basis within the Client Service Centre. Responsibilities: You will respond to high volume inbound calls from client contacts for funeral/cremation services with sensitivity and empathy You will be able to secure client sales from inbound enquiries resulting from marketing campaigns You will provide administrative support for our existing client database Resolve client concerns, queries &/or problems You will be able to manage multiple tasks to achieve the best outcome You will provide the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction You: Good standard of Maths and English: GCSE Grade C or above (or equivalent) Excellent keyboard skills Ability to establish rapport with clients and colleagues A desire to exceed in delivering exceptional customer service at every opportunity Enthusiastic with a ‘Can Do’ attitude Highly motivated to respond to and resolve customer enquiries Great team player Adaptable approach to meet client needs (e.g. Sensitivity, patience, friendliness, empathy and efficiency) Ability to be flexible with shift patterns and overtime working Professional and business-like in approach Excellent customer service skills

Dialler Manager

Blackburn

£32,000

Our Client is expending and developing their contact centre and are seeking an experienced Dialler Manager to take sole responsibility for the dialler and ensuring that enquiries are effectively managed Key Responsibilities: Sole responsibility for the operation of the dialler Support of the operation in terms of dialling strategy to optimize leads Proactive with new ideas to improve the dialler performance Analysis of previous figures in order to maximize future performance Liaise with Sales and Marketing to develop the use of the dialler to improve the customer journey Monitor Dialler performance against set targets Analyse data performance to help shape future strategies Build, manage and provide insight around performance Strong interpersonal, reporting and analytical skills required To maintain a work rate and level that falls in line with the company’s objectives Follow all company procedures Adhere to the FCA rules and guidelines To treat your colleagues and the work place with respect *Responsibilities could change or just include SOME of the above Skills & Experience: Previous Dialler Manager experience Excellent communication skills with a professional and friendly manner Statistically minded Ability to work to targets Innovated and driven to provide new ideas Ability to work to your own initiative with minimal supervision whilst working in a close-knit team. Self-motivated, driven and passionate about your role Organisation and the ability to manage numerous tasks at one time is vital Be able to adapt to a fast pace of work in order to meet targets Benefits: 30 days' annual leave Rapid company expansion providing excellent development and career opportunities Many other exclusive benefits

B2B Telesales

Manchester

c£27k doe

We have an exciting Outbound Telesales (B2B) opportunity for a tenacious and sales-orientated individual. You will need to be a self-starter who is inquisitive in nature and someone who love’s asking questions and listening to the answers. You will have a strategic and analytical approach to your work and you love working in sales because you’re driven and motivated by being the driving heart-beat of a business, a pressure that you thrive on. You’re inspired by the prospect of driving a new office and a new mission alongside a focused and determined team. You are motivated to win and you really love it when you beat them all to first place in terms of revenue! We are looking for energetic and ambitious, telephone-based new business hunters to help establish our new base in Manchester. This is an outbound B2B job and would suit someone very bubbly and outgoing. You will be joining an already established sales team based in London and will be assigned a designated territory. This role is responsible for speaking with the senior leadership team, within Educational Art and Theatre institutions across the world to secure new business. This is a fantastic opportunity to join a growing business with a clear corporate and social mission, with a world-class team of sector and functional specialists, and a successful sales team. The Role and Responsibilities: Meet and exceed revenue target, increase market penetration by acquiring new customers Manage end-to-end sales process from cold call to close, including prospecting/generating leads Setting up clients on the back-end Meet daily, weekly, monthly KPIs Accurate reporting of sales pipelines Skills and Experience: Ideally 4+ years proven experience and success of inside sales/delivering sales over the phone Used to a high-call volume environment Experience of owning the entire sales cycle: Researching and prospecting own leads, pitching, negotiating, closing Self-starter and highly motivated Excellent organisation and time management Outstanding communication skills – particularly active listening and compelling, persuasive written and verbal communication High energy and commitment to the role Interest in Theatre and The Arts To support and inspire you, you will have: a phenomenal product that has exceptional outcomes a sophisticated content Marketing Team all geared to driving new leads to the Sales Team an energised, pro-active and positive New Business Sales Team in Manchester and in London, that has doubled in size in the last 12 months and with significant more growth forecast You will be joining: a sales team that is keen to learn and participates in regular internal and external (sales and product) training a sales team with exemplary leadership and training from Head of Sales and Sales Managers/ Team Leaders who have deep and varied expertise and are dedicated to ensuring that training and professional development is at the core of their team an environment that has the opportunity for professional career development

Car Handover Expert

Blackburn

£18,000 plus excellent commission

Our Client is seeking to recruit a handover specialist to provide a high-class level of service to all of our customers who come to collect their new vehicle. Based in our prestigious showroom and often the only person the customer will meet the successful candidate will be smart and professional and strive to make the customers experience with us as pleasant as possible. We value our staff very highly and so with this opportunity comes excellent career development as we grow. Key Responsibilities: Meet and greet our customers and offer refreshments Pre-check all vehicles prior to customer arrival Check all cars are within standard, and everything is present such as spare keys, handbook etc. Pre-arranging cars in advance of collection Encourage customer reviews on Facebook Pre order flowers, wine and other gifts for customer collections Call customers before arrival to offer suitable products related to their finance agreement Report back internally on any issues with vehicles Follow all company procedures Adhere to the FCA rules and guidelines To treat your colleagues and the work place with respect To offer our customers a high level of service and maintain good customer satisfaction and retention *Responsibilities could change or just include SOME of the above Skills & Experience: Excellent communication skills with a professional and friendly manner Very smart and well presented Ability to work to your own initiative with minimal supervision whilst working in a close-knit team. Ability to work under pressure in a fast-paced environment. Self-motivated, driven and passionate about your role Previous track record of target achievement Organisation and the ability to manage numerous tasks at one time is vital Benefits: 30 days annual leave Priority tickets to the fantastic VIP box at Manchester MEN arena Rapid company expansion providing excellent development and career opportunities Excellent incentives which include holidays, weekends away and the use of prestige cars Access to Perk Box – Cinema, Gym discounts, Free mobile phone insurance and many more Great Staff rates on Car Finance Friendly and supportive Work Colleges and Management Regular staff socials Birthday off after 2 years plus 2% pay rise and £100 Meal voucher Company Pension scheme Complimentary office treats

Sales and Car Finance Online Executive

Blackburn

£50,000 OTE

Our Client has established a close team of enthusiastic, driven and committed Sales executives who develop and maintain excellent relationships with all their customers. Our team’s aim is to ensure each and every customer achieves first class service. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. We have achieved the success and image of a main dealership with the atmosphere of a family run business. We are serious about what we do and being the best, but we always ensure we have fun as we do it. This is reflected in our extremely low staff turnover rate. As a result of our Success, we are constantly developing and expanding which is why we are recruiting for more sales staff to join our online sales team. If you are an experienced sales executive who would like the opportunity to earn 70k whilst working for a fantastic company then please see further details below. Key Responsibilities Achieve Sales targets in a fast paced environment To respond in the expected time to all online enquires To maintain a work rate and level that falls in line with the company’s objectives Follow all company procedures Adhere to the FCA rules and guidelines To treat your colleagues and the work place with respect To offer our customers a high level of service and maintain good customer satisfaction and retention *Responsibilities could change or just include SOME of the above Skills & Experience: Previous experience in a telephony or F2F sales role Excellent communication skills with a professional and friendly telephone manner Ability to work to your own initiative with minimal supervision whilst working in a close-knit team. Self-motivated, driven and passionate about your role Previous track record of target achievement Organisation and the ability to manage numerous tasks at one time is vital Benefits: Extremely competitive commission package with the opportunity to earn up to 70k a year 30 days’ annual leave Priority tickets to our VIP box at Manchester MEN arena Rapid company expansion providing excellent development and career opportunities Excellent incentives which include holidays, weekends away and the use of prestige cars Access to Perk Box – Cinema, Gym discounts, Free mobile phone insurance and many more Great Staff rates on Car Finance Friendly and supportive Work Colleges and Management Regular staff socials Birthday off after 2 years plus 2% pay rise and £100 Meal voucher Company Pension scheme Complimentary office treats

Head of Resource Planning

Cheshire East

£60,000

My client is looking for a Head of Resource Planning to work closely with the Sales Director, Head of Account Management and Head of Customer Services on a daily basis. Responsibilities • Analysis by channel and segment of productivity drivers down to individual level. • Daily monitoring to assess and review efficiency of staff and associated results. • Set up frameworks and dashboards to enable Heads of Department to effectively use the data analysis to better run their teams. • Develop models to resource plan and develop daily and weekly schedules based on differing job roles. • Use insight to appropriately challenge and influence the UK Sales Director so that sales opportunities are maximised. • Develop and oversee the provision of analysis and insight to enable Sales and Account Management to make better informed decisions and deliver against stretching targets. • Provide support with all aspects of forecasting for the wider UK business. Skills & Experience • Highly analytical and advanced Excel, data analysis and Microsoft reporting tools skills. • Self-starter and self-sufficient in terms of analysis • Strong mathematical skills • Ability to make the complex simple. • Degree level education, ideally in Maths or Science. • Previous experience managing performance and productivity across large telephony based sales operation

Business Development Executive – Office Based

Manchester

c £40,000 pa DOE

We have an exciting opportunity for a tenacious and sales-orientated individual. You will need to be a self-starter who is inquisitive in nature and someone who love’s asking questions and listening to the answers. You will have a strategic and analytical approach to your work and you love working in sales because you’re driven and motivated by being the driving heart-beat of a business, a pressure that you thrive on. You’re inspired by the prospect of driving a new sales office and a new mission alongside a focused and determined team. You are motivated to win and you really love it when you beat them all to first place in terms of revenue! We are looking for energetic and ambitious, telephone-based new business hunters to help establish our new base in Manchester. You will be joining an already established sales team based in London and will be assigned a designated territory. This role is responsible for speaking with the senior leadership team, within Educational Art and Theatre institutions across the world to secure new business. This is a fantastic opportunity to join a growing business with a clear corporate and social mission, with a world-class team of sector and functional specialists, and a successful sales team. To support and inspire you, you will have: a phenomenal product that has exceptional outcomes a sophisticated content Marketing Team all geared to driving new leads to the Sales Team an energised, pro-active and positive New Business Sales Team in Manchester and in London, that has doubled in size in the last 12 months and with significant more growth forecast You will be joining: a sales team that is keen to learn and participates in regular internal and external (sales and product) training a sales team with exemplary leadership and training from Head of Sales and Sales Managers/ Team Leaders who have deep and varied expertise and are dedicated to ensuring that training and professional development is at the core of their team an environment that has the opportunity for professional career development The Role and Responsibilities: Meet and exceed revenue target, increase market penetration by acquiring new customers Manage end-to-end sales process from cold call to close, including prospecting/generating leads Setting up clients on the back-end Meet daily, weekly, monthly KPIs Accurate reporting of sales pipelines Skills and Experience 4+ years proven experience and success of inside sales/delivering sales over the phone Used to a high-call volume environment Experience of owning the entire sales cycle: Researching and prospecting own leads, pitching, negotiating, closing Self-starter and highly motivated Excellent organisation and time management Outstanding communication skills – particularly active listening and compelling, persuasive written and verbal communication High energy and commitment to the role Interest in Theatre and The Arts Keywords - Sales, Sales Executive, Business Development, Outbound

Customer Service Advisor (Fluent in Italian)

Didsbury

£21,000 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and Italian across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, Italian Speaking, Customer Relations, Automotive. Customer service, customer advisor

Customer Service Advisor (French Speaking)

Didsbury

£21,000 pa

Hours: Shift covers 7 days between 6am and 6pm Job Description: The role: Are you looking for a unique opportunity working for one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service? As part of our team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble. The Role You will develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’. You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for customers. Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service. In summary you should have/be: • Highly skilled multilingual experts across all communication channels • All specialists language speaker must also be able to communicate in English and French across all channels to the required standard • Previous experience of working for a premium brand within an office, retail or hospitality environment • Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships • A confident and articulate telephone manner in English and your specialist language • Be able to demonstrate strong problem solving capabilities • The ability to empathise and really put yourself in the customer’s shoes • The ability to be a team player • Evidence of a proactive “can do” approach • Excellent planning and organisation skills • Strong administrative skills with a keen eye for detail • A passion for the Automotive world is highly desired Keywords: Multi lingual, French Speaking, Customer Relations, Automotive

Customer Service Advisor - Part Time

Sutton Coldfield

£19074 Pro Rata

Hours: 20 Hours Part-time evenings and weekend Shifts between 4pm-11pm (5 weeks training FULL TIME) Job Description: Are you looking for part time evening and weekend work? Do you want to work for a company that provides full training? Are you passionate about providing excellent customer service? Do you want to start a job as an inbound customer service advisor, but don't have any experience? If you answered "yes" to the above questions, look no further for an amazing part time customer service opportunity in Sutton Coldfield! We are holding open events on the evenings of 1st and 2nd May and would love you to come and see us and what a fantastic company we are! We are looking for friendly, reliable customer focused individuals to join our customer service family. As a Customer Service Advisor you will join a multi-skilled team providing customer services on a rota-basis within the Client Service Centre. Responsibilities: You will respond to high volume inbound calls from client contacts for funeral/cremation services with sensitivity and empathy You will be able to secure client sales from inbound enquiries resulting from marketing campaigns You will provide administrative support for our existing client database Resolve client concerns, queries &/or problems You will be able to manage multiple tasks to achieve the best outcome You will provide the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction You: Good standard of Maths and English: GCSE Grade C or above (or equivalent) Ability to establish rapport with clients and colleagues A desire to exceed in delivering exceptional customer service at every opportunity Enthusiastic with a ‘Can Do’ attitude Highly motivated to respond to and resolve customer enquiries Great team player Adaptable approach to meet client needs (e.g. Sensitivity, patience, friendliness, empathy and efficiency) Ability to be flexible with shift patterns and overtime working Professional and business-like in approach Excellent customer service skills Keywords: Customer Service, Client Advisor, Inbound, Outbound, Call Centre, Contact centre, Advisor

Administrative Assistant

London

£30.000 - £35,000 pa

Our Client’s London Office is looking for a full-time Administrative Assistant to be part of a dedicated team providing excellent levels of administrative support to internal staff. This role is integral to the efficient and effective running of the office. This is an administrative position with a wide scope of duties which encompass travel planning and expense management, providing diary management for senior managers as well as working as part of a team providing flexible, pro-active and responsive support to an office of 100+ people. As part of the administrative team you will be required to assist others in the team and stand in during absences, holidays and sickness in roles including, but not limited to, front of house reception and overseeing in-house events. Responsibilities Based in our London office you will have the opportunity to: Provide support for senior management in respect of their varying travel requirement Investigate travel options and book appropriate travel, including any visa requirements. Complete and submit all expense claims following any travel for senior management. Provide pro-active diary management for senior management using MS Outlook. Ensuring urgent items are dealt with or highlighted and that the diary is well managed to take account of conflicting requests and demands. This will include coordinating and booking both external and internal meetings. Provide back-up receptionist duties during absences or busy periods. Provide general secretarial and administrative support in relation to producing and presenting data using Powerpoint, Excel and Word packages. Work closely with the administrative team to contribute wherever necessary to the overall administrative support provided to the region and to the office. Work with the administrative team to become familiar with all aspects of the admin roles within the office in order to provide back-up when necessary. Qualifications Experience of travel planning, expense claims and diary management Excellent IT knowledge including MS Outlook, Powerpoint, Excel and Word Excellent planning, organisational and time management skills Do you have what it takes: Based on your experience of working in an office administrator role you will be a strong asset in helping ensure the efficient and effective running of the office You have the drive and enthusiasm to achieve your objectives and priorities with a sense of ownership You are comfortable with complexity, and can run or manage multiple complex tasks You are helpful, calm under pressure and have an ability to put others at ease at all times You are open-minded, solutions oriented, and a true team player. You gain energy through collaboration with others Experience, interests and supporting skills: Being of a bright, friendly, calm, confident and helpful disposition Adaptability and responsiveness to change Ability to work autonomously Quality orientated Possess a collaborative approach and team mentality Personal drive and commitment Keen eye for detail Excellent communication skills and service orientation Ability to use initiative to resolve issues and adapt to unexpected events Keen attention to detail What we offer We're open to flexible working arrangements where possible and appropriate. Further to an excellent work life balance, fantastic working environment and extensive training and development programme we also offer a generous benefits package including a non-contributory pension from the day you join.