Customer Contact Jobs

Lead Paralegal – Insurance Recoveries

Liverpool

Up to £28,000

Litigation experience is essential for this role Property recovery experience would be an advantage Your new role: Based in the Specialist Recovery Team you will handle all types of subrogated insurance recovery claims that will include the more complex and higher value cases to include: Liability disputes First party fraud Occupiers liability claims Indemnity withdrawal Contribution claims CPR 25 payments Requirements: Debt Recovery Claims handling experience Proven full litigation experience Knowledge of CPR Excellent IT and communication skills Ideally have supervisory or Team Leader background Strong organisational skills and confident working closely with more senior fee earners Experienced in the use of a case management system An excellent benefits package is available with this position   Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Paralegal – Insurance Recoveries

Liverpool

£24,000 pa

Recoveries or Collections Litigation experience is essential for this role You should have: Knowledge of the CPR, Debt Recovery Claims handling Litigation experience is essential. Property recovery experience would be an advantage. You will have the ability to work well within a team as well as on your own initiative, Confidence liaising closely with more senior fee earners and clients, and to have strong organisational skills Excellent IT and telephone skills.  Gained experience in use of a case management system Requirements of the role: Drive performance across the fee earning team Appropriate use of case management system Ensure SLA agreements and deadlines are met by prioritising work loads Work flexibly in adjusting to changes in priority of workload Monitor and maintain your performance against agreed targets Handle subrogated insurance recovery claims including liability disputes, first party fraud, indemnity withdrawal, contribution claims and CPR 25 payments This role offers an excellent benefits package and an immediate start   Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Accident Claims Handler

Cheadle Hulme

£19,000 pa

Your new role: To convert potential clients who have experienced an accident into our credit hire, repair and personal injury process. To actively manage and monitor hire and repair claims in accordance with current processes to ensure no claims leakage.  To own and manage a caseload from notification of new claim through to the point of invoicing/recovery. Key Accountabilities: To convert as many clients as possible who have had an accident into the approved credit hire, repair and personal injury process To hotkey as many clients as possible who have been injured in a non-fault accident to a panel Solicitor To action new claims within the agreed service level agreements for each broker, bodyshop or accident management company To ensure claims accepted fall in line with department guidelines, current case law, and broker requirements, ensuring there is no leakage Instruct engineers and bodyshops; gathering engineer reports, estimates and repair invoices to progress each claim for our insurer account To work to high standards in accordance with current processes, achieving business targets and service level agreements on a monthly basis Achieve set telephone and file audit targets Achieve telephone utilisation targets in relation to outbound and inbound calls, paying particular attention to proactive use of the telephone to collect and manage the repair and hire claim To provide timely updates to clients on the progress of their claim Discuss and negotiate liability, prepare letters of claim To handle all rectification work complaints in a timely and efficient manner To manage the off hire of any vehicle in line with GTA guidelines To actively manage and monitor hire and repair claims to ensure there is no leakage in relation to, hires accepted, length, vehicle type or continuance of hire To report any delays on claims to the Team Leader immediately to ensure claims leakage is kept to a minimum Ensure that invoices are paid within agreed timescales To undertake the night phone on a rotational basis To handle non–escalated complaints in a timely and efficient manner   Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Sales Manager

Glasgow

£25,000 - £30,000 plus uncapped commission

MERJE is looking to recruit a Sales Team Manager to join our client based on the outskirts of Glasgow. This role is a key permanent hire for the organisation, working Monday to Friday between 9am – 5:30pm and will join a thriving business to support a period of continued growth The role will involve leading a team of Business to Business telesales staff, ensuring a positive working environment and naturally motivating and engaging your people on a daily basis. Of course you will be a highly driven individual and at the same time be an effective mentor with outstanding coaching ability to ensure your team meet and exceed the personal and team targets set for them. Whilst you will manage performance, you will also be responsible for creating a collaborative and fun platform including any incentives allowing the team to thrive and maximise on their own results. In addition, you will ensure all relevant GDPR, quality and regulatory standards are met at all times and find effective ways to embed this within the sales process, whilst ensuring senior management are updated with all necessary reports and performance data in a timely manner. You will be given the opportunity to drive change, use your own innovation to continuously improve processes and great business practise. You will be a natural leader with proven credentials in running a volume based B2B sales team, able to show your own commercial acumen with an ability to deal effectively with clients whenever called upon. This is a great opportunity to truly lead by example and create a high performing sales unit who are fully engaged and bought in to your vision. Of course you will be resilient, motivated and a great communicator who has superb stakeholder management skills and can provide a seamless link between the sales team and senior managers. This is a fast paced, varied role where you will play a key part in the ongoing growth of our client. It is essential you are enthusiastic, with a strong work ethic and put quality at the heart of what you do. This is a great new role for someone looking to further their career in within Sales, where you can work with the Senior Management Team to shape the future of your role.  Ideally you will come from a Utilities based background to ensure you have the knowledge of all regulatory requirements within the role. Please apply online today for more information. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.  

Motor Volume Litigation Paralegal

Leeds

£22,000 pa

We are looking to attract a Paralegal to join the Specialist Recovery team based in Leeds. You will be based in the Specialist Recovery Team handling all manner of subrogated insurance recovery claims including Liability disputes, first party fraud, indemnity withdrawal, contribution claims and CPR 25 payments. Cases can be of any value. Experience of working in an insurance environment would be preferred. Candidates will have the ability to work well within a team, be confident liaising closely with more senior fee earners and clients, and to have strong organisational skills, candidates should also have excellent IT skills. It is desirable for candidates to have gained experience in use of a case management system. We're offering you the opportunity to join a dynamic, supportive and fast paced team. You will: Ensure the monitoring and completion of MI as required; Support the driving of performance across the fee earning team. Have access of the case management system and / or use of standard documentation wherever appropriate; Utilise negotiation and communication skills to proactively settle/ assist in the settlement of cases whilst further developing legal technical knowledge; Analyse risk and utilise commercial knowledge to develop sound judgement in order to justify decisions in the management of cases; Prioritise and organise work efficiently and effectively to ensure client SLA’s and deadlines are met; Understand the role in the context of the practice group and proactively seek to increase contribution via the allocation of work; Work flexibly in adjusting to changes in priority of workload as dictated by line manager; Interpret financial information to monitor your own performance against agreed targets ensuring there’s an ability to explain any differential;   Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Insurance Renewals Advisor

Manchester

£18,000 - £22,000 pa DOE

Are you an experienced Commercial Insurance Renewals Advisor or have a general understanding of Insurance? Do you have a background in Commercial Insurance Renewals within the Insurance Broking sector? Are you looking for a role that is Mon – Fri (9am – 5:30pm) Could you start work immediately? If you are experienced in renewals of Commercial Insurance and are looking for a career within a reputable and established National Insurance Broker, I would like to hear from you. I am working with a specialist Insurance broker who are expanding their Renewals team in Manchester and are looking for an experienced Insurance Renewals Advisors who after training will hit the ground running! As a Renewals Advisor you will be responsible for liaising with existing customers prior to the expiry of their policy and discussing the best commercial outcome for all parties, ensuring the customer is happy with the service to date and overcoming any objections to staying. This includes telephone work, website and written communication whilst ensuring the Company and FCA rules and guidelines are followed. Job Duties: Provide an excellent customer service, arranging cover and administering policies on an advised basis offering support for the full range of Insurance products provided by the company through the customer requirements and any needs for Quotations, New Business, Adjustments, Renewals and Claims support. To provide an efficient service providing customers with any updates Ensuring individual and company service standards are achieved. To achieve objectives of individual and team goals and develop internal and external relationships Lead by example in achieving sales, service and admin goals Ensure company brand materials and working space meet and exceed company presentation standards Adhere to both Company and FCA rules and guidelines Any Ad-hoc duties that may be deemed relevant by management   This role is perfect for anyone looking to enhance their career within Commercial Insurance, Insurance sales Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Credit Hire Litigation Paralegal

Liverpool

c £25,000 pa

Are you an experienced Credit Hire Paralegal interested in joining an international legal business and develop your legal expertise?  Can you show that you have handled cases through full litigation from cradle to grave? Our client is seeking to recruit an experienced Credit Hire Paralegal (Motor Insurance) to join their fast paced and ever expanding team in Liverpool working alongside the existing Insurance, Corporate, Real Estate and Litigation teams. You will join a specialist team at the forefront of credit hire issues and has taken the lead in various test cases utilising the latest technology and working practices. If you have a solid understanding of Credit Hire work and demonstrable experience in a similar role with experience of fast track litigation then read on…. As a Credit Hire Paralegal you will progress cases, with support, to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client SLA. You will have some experience of multi-track work and a minimum of 1 year litigation Credit Hire experience. What is your role? Action all cases in line with practice group/client service standards and protocols ensuring the monitoring and completion of MI as required; Use of the case management system and / or use of standard documentation wherever appropriate to maximise cost efficiency; Utilise negotiation and communication skills to proactively settle/assist in the settlement of cases to the satisfaction of the client whilst further developing legal technical knowledge; Analyse risk and utilise commercial knowledge to develop sound judgement in order to justify decisions in the management of cases;   If you want to build an exciting future with one of Europe's most innovative legal businesses, apply now and get prepared for an exciting 2021!   Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Programme Manager – FTC 12 MONTHS

Leeds

£57,000 12 Month FTC

My client is looking for a Programme Manager to join the Business Change Department on a 12 month fixed term contract. Responsibilities Work on behalf of the Project Board and Executive Steering Committee to design and establish a corporate restructure programme.  Liaise with, influence, and manage the expectations of board-level stakeholders to ensure there is cross-organisation alignment and agreement on objectives, scope, requirements, and plans.   Work with work stream leads, consultants, contractors, and internal suppliers to build a comprehensive and achievable programme delivery plan.   Lead, drive and motivate cross functional delivery resources to ensure work is completed on time and to agreed standards. Robustly manage risks and issues to ensure stakeholder confidence in the programmes ability to deliver.  Provide visible leadership on the programme, providing advice, guidance, and direction on the best way to achieve programme success.  Skills and Experience:   Extensive experience of successfully delivering programmes/projects, particularly those relating to regulatory change, organisational restructures, or M&A work.  A politically adept and strong relationship manager with the proven ability to manage conflict, drive consensus and influence at Board level.  Excellent planning and creative problem-solving skills.  Very strong verbal and written communication skills – a confident, articulate, and compelling presenter who is able to explain complex concepts or problems clearly and  succinctly.  

Customer Experience Programme Manager

London

£65,000 - £70,000

My client is looking for a Customer Experience Programme Lead to become part of their CX leadership team. The role is primarily responsible for leading the multiple work streams of activity across our entire CX agenda in support of high profile digital transformation and day-to-day management of business as usual events. Experience and skills required A proactive approach to planning, communication and people management within a dynamic and growing team Working with peers and Customer Experience team members to estimate and plan work Proven experience in digital environment, managing multiple projects and resources across different streams of work Able to establish working partnerships across various functional areas and business units to overcome operational inefficiencies and promote an outcome-based team Ability to foster creativity and enable effective productivity of the customer experience team members Day-to-day management of internal and third-party service providers maintaining project timelines An understanding of budgets, time recording, and resourcing management across multiple varying CX activities The ability to work confidently under pressure in a fast-paced environment, coordinating multiple tasks and projects and facilitating teams to work effectively Ability to understand the wider strategy while not losing sight of the day to day details Ability to gather and engage key stakeholders across the organisation with a clearly communicated RACI to drive collaboration and the right involvement from SMEs Day to day operational management of Customer Experience team including staff project and office/collaborative setup, and ensuring facilities are maintained Ability to produce internal report on performance metrics e.g. quality and time

Marketing Manager - Home Based

Birmingham

£45,000 - £55,000

My client is looking for a Marketing Manager to work closely with the CEO and the rest of the team, to take responsibility for marketing communications, marketing operations and marketing automation and the delivery of partner commitments. Work with all members of the team to understand all marketing requirements. Effective management of the marketing team: Events Manager, Marketing and Events Executive and virtual marketing team members, including the designer. Manage all marketing requirements across all service lines including all events, training, research and awards. Ensure all marketing communications are delivered on time, professionally and on brand, including emails and social media. Deliver partner commitments professionally and on time. Ensure the brands are professional and accurate in all we do. Design, implement, monitor and continually improve marketing processes to ensure they meet brand values and deliver great customer experiences, whilst increasing efficiencies and productivity Education & Skills Requirements Educated to degree level with a marketing degree or CIM equivalent Minimum 10 years’ experience in a marketing role, with 2 years’ in management role Strong PR, content and copywriting skills Proven digital and email marketing best practice approaches Experienced in event management of all sizes Knowledge or experience of the contact centre industry Highly organised and strength in time management skills Robust and able to structure their own workload Proactive person who likes to take ownership of projects and deliver Exceptional communicator and able to build relationships with internal and external stakeholders Seeks to always exceed members’ expectations Determination to remain highly knowledgeable and a drive to continually grow and learn

Insurance Renewals Advisor

Manchester

c£21,000 pa D.O.E

Are you an experienced Commercial Insurance Renewals Advisor or have a general understanding of Insurance? Do you have a background in Commercial Insurance Renewals within the Insurance Broking sector? Are you looking for a role that is Mon – Fri (9am – 5pm) Could you start work immediately? If you are experienced in renewals of Commercial Insurance and are looking for a career within a reputable and established National Insurance Broker, I would like to hear from you. I am working with a specialist Insurance broker who are expanding their Renewals team in Manchester and are looking for an experienced Insurance Renewals Advisors who after training will hit the ground running! As a Renewals Advisor you will be responsible for liaising with existing customers prior to the expiry of their policy and discussing the best commercial outcome for all parties, ensuring the customer is happy with the service to date and overcoming any objections to staying. This includes telephone work, website and written communication whilst ensuring the Company and FCA rules and guidelines are followed. Job Duties: Provide an excellent customer service, arranging cover and administering policies on an advised basis offering support for the full range of Insurance products provided by the company through the customer requirements and any needs for Quotations, New Business, Adjustments, Renewals and Claims support. To provide an efficient service providing customers with any updates Ensuring individual and company service standards are achieved. To achieve objectives of individual and team goals and develop internal and external relationships Lead by example in achieving sales, service and admin goals Ensure company brand materials and working space meet and exceed company presentation standards Adhere to both Company and FCA rules and guidelines Any Ad-hoc duties that may be deemed relevant by management   This role is perfect for anyone looking to enhance their career within Commercial Insurance, Insurance sales Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Insurance Renewals Advisor

Manchester

c£21,000 pa D.O.E

Are you an experienced Commercial Insurance Renewals Advisor or have a general understanding of Insurance? Do you have a background in Commercial Insurance Renewals within the Insurance Broking sector? Are you looking for a role that is Mon – Fri (9am – 5pm) Could you start work immediately? If you are experienced in renewals of Commercial Insurance and are looking for a career within a reputable and established National Insurance Broker, I would like to hear from you. I am working with a specialist Insurance broker who are expanding their Renewals team in Manchester and are looking for an experienced Insurance Renewals Advisors who after training will hit the ground running! As a Renewals Advisor you will be responsible for liaising with existing customers prior to the expiry of their policy and discussing the best commercial outcome for all parties, ensuring the customer is happy with the service to date and overcoming any objections to staying. This includes telephone work, website and written communication whilst ensuring the Company and FCA rules and guidelines are followed. Job Duties: Provide an excellent customer service, arranging cover and administering policies on an advised basis offering support for the full range of Insurance products provided by the company through the customer requirements and any needs for Quotations, New Business, Adjustments, Renewals and Claims support. To provide an efficient service providing customers with any updates Ensuring individual and company service standards are achieved. To achieve objectives of individual and team goals and develop internal and external relationships Lead by example in achieving sales, service and admin goals Ensure company brand materials and working space meet and exceed company presentation standards Adhere to both Company and FCA rules and guidelines Any Ad-hoc duties that may be deemed relevant by management   This role is perfect for anyone looking to enhance their career within Commercial Insurance, Insurance sales Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

New Business Insurance Sales Advisor

Manchester

£18,000 - £25,000 D.O.E

Are you an experienced Commercial Insurance Sales Advisor ? Do you have a background in Commercial Insurance New Business Sales within the Insurance Broking sector? Are you looking for a role that is Mon – Fri (9am – 5pm) Could you start work immediately? If you are experienced in Commercial Insurance sales and looking for a career within a reputable and established National Insurance Broker, I would like to hear from you. I am working with a specialist Insurance broker who are expanding their new business team in Manchester and are looking for an experienced New Business Account Handlers and Commercial Insurance Sales Executives who after training will hit the ground running! As a Commercial Insurance Sales Advisor you will be responsible for providing new business sales, mid-term adjustments and renewals which are connected to the customers’ insurance needs. This includes telephone work, website and referrals whilst ensuring the Company and FCA rules and guidelines are followed. Job Duties: Provide an excellent sales service, arranging cover and administering policies on an advised basis offering support for the full range of Insurance products provided by the company through the customer requirements and any needs for Quotations, New Business, Adjustments, Renewals and Claims support. To provide an efficient service providing customers with any updates Ensuring individual and company service standards are achieved. To achieve objectives of individual and team goals and develop internal and external relationships Lead by example in achieving sales, service and admin goals Ensure company brand materials and working space meet and exceed company presentation standards Adhere to both Company and FCA rules and guidelines Any Ad-hoc duties that may be deemed relevant by management   This role is perfect for anyone looking to enhance their career within Commercial Insurance, Insurance sales Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Project Management Officer

London

£65,000 – 6 month FTC

My client is looking for a Project Manager Officer to define and maintain standards for the project management within and impacting Customer Operations. It strives to regulate and introduce economies of repetition in the execution of projects. The PMO is the source of documentation, guidance and metrics on the practice of project management and execution.   Responsibilities   Develop and maintain close relationships with key programmes within and impacting Customer Operations across the organisation to make sure these are delivered efficiently and effectively. Establish baseline reporting for all programmes, including RAID, progress, milestones and change control. Engage key project stakeholders regularly, ensuring communication between them and other senior stakeholders, escalation and resolution of execution risks and financials. Control Customer Operations’ work reception process and own programme governance, reporting and assurance. Provide guidance, coaching and support for colleagues across the business on programme or project management methodologies, standards and toolkits to build and maintain capability. Ensure that you are meeting customers’ fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers’ interests at the heart of how we do business. Complete training as mandated by the company and regulated by the FCA. Ensure that self and direct reports if in place achieve and demonstrate levels of competence required to fulfil job requirements.   Key responsibilities include: Leading a project management office to deliver sustainable performance outcomes and improving organisational capability in this space. Senior and executive stakeholder management, particularly in a collaborative way with common purpose. Range of programme methodologies and types, including technology, commercial, marketing, operations and colleagues.  Excellent written and oral presentation skills, with the ability to clearly communicate complex technical concepts to colleagues at all levels. Excellent Microsoft Office Servant leadership and coaching acumen. Digital adoption, innovation deployment and technology stack management. Supporting large-scale and transformational programme management. Application of agile, scrum and PRINCE2 methodologies. Knowledge of the insurance or financial services sector. Experience of a digitally-led organisation. Agile, Scrum or PRINCE2 certification.

Insurance Account Handler

London

c£35,000 pa

Successful candidates must be able to demonstrate Private Clients new business development in a previous role for a minimum of two years. Summary of Role: Administration of clients’ insurance requirements on a daily basis including obtaining quotations, closing sales, invoicing of premiums, cross-sales. Provision of high-level professional advice to clients   You must have: A minimum of 2 years’ experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining). Key Responsibilities: Assist in achieving new business targets. Liaise effectively with the Account Executive to ensure an appropriate strategy for winning new business, attend client meetings as necessary and action meeting points (if applicable). Undertake market exercise to establish most competitive terms available. Ensure premiums are collected prior to the commencement of cover and in line with procedures. Prioritise and handle all work promptly and accurately. Record all relevant information, correspondence and documentation on Acturis or other broking system and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant templates. Actively cross-sell products from other Divisions. Refer all queries that fall outside own experience, knowledge and authority to senior staff. Skills required: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client’s level of understanding. Ability to persuade and influence others            Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Business to Business Sales Executive

Glasgow

£18,500 - £25,000 plus excellent commission

£18-24,000 per annum plus excellent commission Do you love a varied role, communicating with different clients every day? Are you looking for a role offering genuine career progression? Would you like to work towards an achievable, rewarding commission scheme? MERJE is looking to recruit dynamic Business to Business Sales Executives to join our client based in Glasgow City Centre, however the roles will be working from home. These roles are permanent, working Monday to Friday between 8:30am – 5:30pm and will join the successful, and long standing Sales and Marketing team of our client. The role will involve communicating with clients using all relevant methods of communication including phone, social media and email. You will be responsible for managing your own pipeline across multiple client accounts, effectively tracking your progress on each contact. You will be assigned a variety of different clients, therefore will need to have a tailored approach depending on the company and their specific needs. You will be mentored for the first couple of weeks and supported to ensure you are ready to go live, and be supported continuously throughout your tenure in the business. This is a great opportunity for excellent salespeople to develop their career in Sales & Marketing industry. What you will require is a strong work ethic, desire to exceed targets and provide a great level of service to your clients, excellent communication skills, both verbal and written, but above all a positive attitude with the ability to influence decision makers. This is a great role for someone looking to take their next step forward in a Sales role, where you can earn a fantastic commission over and above your basic salary with realistic career progression opportunities available. Please apply online today for an immediate interview. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.