Multichannel customer contact centre recruitment

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We recruit mid-senior level positions in Contact Centres and Customer Service roles in multiple sectors, including Retail, Financial Services, Outsourcing, Telecoms, Utilities, Gaming, Leisure and Travel. We also offer MERJE Front-Line Talent for multi-channel Contact Centre Agents, Advisors and Team Leaders.

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Mid-Senior level and 
Front-Line Customer Contact recruitment

The world of Customer Contact is constantly evolving, as customer service roles move from purely call centre-focused to take advantage of modern technology including webchat, social media and multi-channel solutions.

At MERJE we recruit Mid-Senior-level roles in the Contact Centre area, placing the best leaders and operations-minded specialists into customer-facing environments. We have a large and growing list of organisations that we work closely with in multiple sectors, including:

  • Financial Services
  • Telecommunications
  • Outsourcing
  • Utilities
  • Retail
  • Professional Services
  • Healthcare
  • Public Sector
  • Travel
  • Leisure
  • Gaming
  • Hospitality

Job titles that we typically recruit include Contact Centre DirectorHead of Resource Planning, Head of Transformation, Client Services Manager, Sales Manager and Account Director.

Search for Mid-Senior level Customer Contact jobs >

MERJE Front-Line Talent

MERJE Front-Line Talent matches the market’s best Customer Contact and Call Centre Agents, Operators, Advisors and Team Managers with permanent, temporary and fixed-term roles across many sectors.

Job titles include Front-Line AgentTeam LeaderComplaints HandlerAccount ManagerWebchat/Social Media ExecutiveBi/Multi-lingual AgentMarket ResearcherQuality Analyst and Resource Planner.

If you are a Candidate looking for a Contact Centre role, or you are a Client with a specific hiring need, please contact Sally Cordwell on 0161 883 2755 or email

Search for Front-Line Talent jobs >


of our senior permanent placements are Director or Head Of Department level

The average salary for a

senior permanent placement is 


We cover all sectors, including 

Financial Services,
​Retail, Utilities, Telecomms
 & Outsourcing

We also have a team dedicated to

Front-Line Talent 

Latest Customer Contact Jobs


  • The difference between MERJE and other agencies is the simple principle that they take the candidates seriously and are absolutely open and honest. Candidates are supported before and after interviews, and receive constructive feedback from Consultants who are always professional.

    Process Improvement Manager, Global Financial Services Organisation

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