Customer Contact Jobs

Contact Centre Manager

Birmingham

£55,000 - £60,000

My client is looking for an Account Manager with a Contact Centre background. Managing internal and external stakeholders is the strength and they want someone to ensure that all the performance data and reporting gets to who needs it when they need it. They prepare regular performance reports and effectively communicate these to both the client and senior management. Responsibilities Handle all day to day contact and manage communication between them and the rest of the business. Manage the client’s expectations and liaise with internal departments to ensure that requirements are scoped, tasks are completed and deadlines are achieved. Working with the internal planning teams to ensure agreement of accurate requirements and schedules linked to account delivery. Responsible for the oversights of all client revenue forecasting, invoice and billing and the implementation of Change Control relating to agreed contractual baselines. Skills & Experience Contact Centre performance metrics and how these impact planning and forecasting Excellent problem solving skills, attention to detail Extensive workforce planning/resource planning experience, ideally from a Customer Service/contact centre environment Good coaching and Team Management Experience Extensive experience of using WFM tools Advanced excel analytical and modelling skills

Head of Resource Planning

Birmingham

£60,000 - £65,000

My client is looking for a Resource Planning Manager to be responsible for developing, implementing and refining the workforce planning process for all staff across all 3 sites and campaigns. Responsibilities requirement to oversee all planning, forecasting and scheduling activities within the Business whilst implementing resource optimisation processes and methodologies. Source, spec and support the implementation a new enterprise WFM solution capable of optimising the workforce and delivering client’s requirements. Help the design and creation of MI to aid the Operation with their intra-day challenges as well as ensuring both Clients and internal stakeholders get the visibility they require. Bring all things planning into one department and build out the processes and policies required to make it a success. Management & coaching of the team goes without saying and working closely with all other departments, stakeholders and processes is of paramount importance to ensure the function drives the desired results. Skills & Experience Understand contact centre performance metrics and how these impact planning and forecasting Excellent problem solving skills, attention to detail Extensive workforce planning/resource planning experience, ideally from a Customer Service/contact centre environment Good coaching and Team Management Experience Extensive experience of using WFM tools Advanced excel analytical and modelling skills

Corporate Tax Manager

London

£55,000 - £65,000

Job Description: An exciting opportunity has arisen at a Top 20 firm of accountants and business advisers for a Corporate Tax Manager to join their growing Tax & Legal department. You will work alongside Partners across the firm, to provide bespoke tax advice to clients. The role is client facing and focuses on advisory work with some compliance. Key responsibilities include: Advising on the operation of Corporation Tax reliefs Performing high level reviews of Corporation Tax computations to identify planning opportunities Advising on international tax principles, such as transfer pricing, the operation of tax treaties, and the mechanics of double tax relief. Structuring corporate transactions such as s.110 reconstructions, statutory demergers and company share repurchases. Advising on EIS and SEIS. Carrying out Taxation Due Diligence for the purpose of acquisition or disposal of companies. Advising on tax matters associated with partnerships and LLP, including the tax implications of those with both corporate and individual members, on their incorporation. Advising on the structure of employment packages Providing advice on stamp duty and SDLT Advising on individual capital gains tax issues Planning for the mitigation of Inheritance Tax, including considering the tax effect of lifetime transfers and the use of trusts. Dealing with enquiries into all aspects of direct taxation The ideal candidate should be client focused with a solid knowledge base and experience of aspects of income tax self-assessment, PAYE and Corporation Tax compliance procedures that will allow them to supervise members of the team who deal with the areas. They should also have an understanding of accountancy principles and be ACA/ACCA and CTA qualified preferably with post qualification experience. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities