The worlds of Contact Centre and Operations are evolving and businesses need to keep up. Modern technology, multi-channel solutions and innovative operating models are in high demand across industries such as Financial Services, Outsourcing, Retail, Telecoms, Utilities and many more. Thankfully, our Customer Contact team is here to help.

If it’s mid to senior level roles you’re interested in, stay put. If it’s entry to team manager level or customer facing positions then you should get to know our Front-Line Talent team instead.

Take me to FLT

    With Neil Johns and his 15 years of Contact Centre expertise at the helm, reinforced by Barry McDonald’s 15 years in the industry, alongside the rest of the highly capable team, our Customer Contact division is a force to be reckoned with.


    It’s impossible not to fall in love with the charm, humour and energy of this team, meaning they’ve built sincere, long-standing relationships with a huge range of industry professionals, from Contact Centre Directors to Heads of Resource Planning and Transformation Leaders.


    No nonsense, efficient and effective, whatever you need, they've been there, done that and been given the t-shirt as a gift for their brilliant work.


    The Customer Contact team is consistently one of MERJE’s highest achieving areas. Do you know what that means? It means they fill roles, make placements, smash targets and get spectacular feedback from clients and candidates.

Find your next role

Customer Contact jobs

Recruitment Consultant - Contact Centres & Operations

City of London, United Kingdom

Great Salary, Commission & Benefits

View Job
Loan Manager

London, United Kingdom

£35,000 - £40,000

View Job
Head of Collections & Recoveries

United Kingdom

£70,000 - £80,000

View Job
Omni Channel Specialist

Leeds, United Kingdom

£24,000-£36,000 per annum

View Job
Recruitment Resourcer / Trainee Recruitment Consultant

Whitefield, United Kingdom

£20,000 - £25,000

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Head of Customer Support

Manchester, United Kingdom

£65,000 - £70,000

View Job
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The experts

Our Customer Contact Team

You won’t find a team as close-knit but spread out as this one. There's Barry enjoying Buckfast up in Scotland, Neil working from the comfort of his countryside abode in the North West, the troops in the Manchester office and Natasha living the high life in London. They were doing Zoom team meetings before it was cool.

Whether you’re looking for permanent or interim, candidates or opportunities, anywhere in the UK (and occasionally Europe). Even if you don’t quite know what you need just yet, they can point you in the right direction.



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​“We recently had a requirement for a Senior Compliance Manager. Although five agencies were briefed on the role, only MERJE identified candidates who met our needs. All three final shortlisted candidates were introduced to us by MERJE. I have dealt with MERJE for a number of years as they offer a unique insight into the compliance market and they only ever submit candidates who meet our brief.”

Head of Compliance, Global Asset Manager
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​ “What makes the difference between MERJE and many other agencies I have dealt with is the simple principle that they take the candidates seriously and are absolutely open and honest with them. The consistent factor I would like to highlight here is that they never disappear; candidates are supported before and after interviews and receive honest and constructive feedback from agents who are always professional and available. Well done MERJE!”

Process Improvement Manager, Credit Card Provider
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​"I was contacted by Edward at MERJE and it was a very quick and clean process from start to finish. He has a very good understanding of who is right for a role and will not put someone forward if he doesn’t think they are capable or qualified. Regular contact and updates were very good and you get the sense that they care about their clients and their candidates equally. All in all, an excellent experience and I will certainly use them to recruit in my new role as my team grows."

Deputy MLRO, Commercial Bank
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