WHY MERJE?

WE GUARANTEE RESULTS

The worlds of Contact Centre and Operations are evolving and businesses need to keep up. Modern technology, multi-channel solutions and innovative operating models are in high demand across industries such as Financial Services, Outsourcing, Retail, Telecoms, Utilities and many more. Thankfully, our Customer Contact team is here to help.

If it’s mid to senior level roles you’re interested in, stay put. If it’s entry to team manager level or customer facing positions then you should get to know our Front-Line Talent team instead.

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Take me to FLT

  1. eXPERTISE

    With Neil Johns and his 15 years of Contact Centre expertise at the helm, reinforced by Barry McDonald’s 15 years in the industry, alongside the rest of the highly capable team, our Customer Contact division is a force to be reckoned with.

  2. NETWORK

    It’s impossible not to fall in love with the charm, humour and energy of this team, meaning they’ve built sincere, long-standing relationships with a huge range of industry professionals, from Contact Centre Directors to Heads of Resource Planning and Transformation Leaders.

  3. APPROACH

    No nonsense, efficient and effective, whatever you need, they've been there, done that and been given the t-shirt as a gift for their brilliant work.

  4. SUCCESS

    The Customer Contact team is consistently one of MERJE’s highest achieving areas. Do you know what that means? It means they fill roles, make placements, smash targets and get spectacular feedback from clients and candidates.

Find your next role

Customer Contact jobs

Head of Product

Romford

55k-75k

View Job
QA Team Manager

Chatham

£45,000

View Job
QA Team Manager

Cardiff

£45,000

View Job
Quality Assessor

Cardiff

25000

View Job
Quality Assessor

Romford

£25,000

View Job
Quality Assessor

Cardiff

£25,000

View Job
Stay up to date

Customer Contact News

Critical job roles in operational transformation
Business Change & Transformation
Critical job roles in operational transformation
Talking Senior Ops & Contact Centre Roles with Natasha Copitch
Markets
Talking Senior Ops & Contact Centre Roles with Natasha Copitch
Who is Britain's Best Bank?
Risk Management
Who is Britain's Best Bank?
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The experts

Our Customer Contact Team

You won’t find a team as close-knit but spread out as this one. There's Barry enjoying Buckfast up in Scotland, Neil working from the comfort of his countryside abode in the North West, the troops in the Manchester office and Natasha putting down roots in Yorkshire. They were doing Zoom team meetings before it was cool.

Whether you’re looking for permanent or interim, candidates or opportunities, anywhere in the UK (and occasionally Europe). Even if you don’t quite know what you need just yet, they can point you in the right direction.

Neil Johns
Neil Johns
Director - Customer Contact, Business Change & Transformation
Barry McDonald
Barry McDonald
Business Manager - Scotland
Natasha Copitch
Natasha Copitch
Senior Resourcer - Customer Contact
DON'T JUST TAKE OUR WORD FOR IT

testimonials

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​ “What makes the difference between MERJE and many other agencies I have dealt with is the simple principle that they take the candidates seriously and are absolutely open and honest with them. The consistent factor I would like to highlight here is that they never disappear; candidates are supported before and after interviews and receive honest and constructive feedback from agents who are always professional and available. Well done MERJE!”

Process Improvement Manager, Credit Card Provider
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“I have worked with Neil Johns & MERJE for a number of years. They are a market-leading agency with a strong network across multiple industries. They have a track record of filling a range of customer contact roles and I would not hesitate in recommending them.”

Head of Strategy and Planning, Insurance Broker
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​Neil is a first class recruiter and has delivered exactly what I was looking for on every occasion I have used him. What I particularly like is that he takes the time to deeply understand what I am looking for, both in terms of the person and the deliverables of the role, and he then takes the time to match all aspects to my business and my team. This is not easy in the IPMI industry! Neil doesn't send people who are not a great fit and this not only saves me time, but also respects the candidates career goals. Couldn't recommend him highly enough. ​

Head of Global Corporate, Healthcare Provider
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