An organisation’s front-line team can come in many shapes and sizes, from a single customer service rep to a whole contact centre filled with customer experience experts. Whether you’re looking for that one passionate, engaging unicorn individual that personifies your brand, or an entire outfit of agents, complaints handlers, team leaders, resource planners and the rest, our FLT team have got you covered.

As well as pre-screening and shortlisting candidates, FLT can support with running assessment days, candidate testing, referencing, pre-employment checks and whatever else you might need!


    Since its launch in 2018, our Front-Line Talent discipline has seen off every challenge thrown its way. Our dedicated specialists boast a combined 25+ years of experience in recruiting entry- to team leader level roles in contact centre environments.


    There are thousands and thousands of customer experience professionals out there, and FLT would be lying if they said they knew them all. They just know the good ones.


    High energy, high quality, high speed, high volume. The Concorde of the MERJE fleet, minus the noise, the expense and the danger. And a lot more successful.


    Specialising in volume projects, over 75% of the businesses the FLT team worked with last year took on two or more employees. What's more, 38% hired more than five people, including one partner in particular which employed 75 (yes, that’s seventy-five!) staff members thanks to Sally and the team.

Find your next role

Front-Line Talent jobs

Part-Time Customer Service Advisor


£22,880 pro rata'd

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Customer Service Advisor



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Certified Enforcement Agent


£30000 - £35000 OTE £60,000+

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Motor Claims Handler


£24,000 - £28,000

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Claims assessor


£24500- £28000

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Senior Claims handler Third Party and Credit Hire



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The experts

Our Front-Line Talent Team

The whirlwind that is Sally Brearley was brought in to MERJE specifically to build our Front-Line Talent offering, and what a brilliant job she’s done! Alongside the complete renovation of her house, frequent skiing holidays, and many long countryside hikes, Sally has grown the team from a one-woman-band to an incredibly capable set up.

As some of the friendliest and most reliable individuals on the planet, these folks have established FLT as one of the most successful disciplines at MERJE.

Whether you’re looking for permanent or interim, candidates or opportunities, anywhere in the UK. Even if you don’t quite know what you’re looking for yet, they can point you in the right direction.



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​Mandy has been so supportive from the start of my job search, I just can’t thank her enough. It’s been a very long time since I’ve been involved in the interview process and my confidence was quite low. Mandy gave me all of the information I needed and she was always available. I have been offered the job and I am very grateful to Mandy and the team at MERJE. I will definitely recommend them in the future. Thank you!

Customer Service Advisor, Housing Association
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MERJE recently referred a candidate for a Team Leader role. She was an absolutely amazing find and bang on the brief I set when I spoke about the type of person we were looking for. We are all super excited for her to join the team and she is going to be a great addition. I really appreciate MERJE's effort on this, nobody else quite hit the mark like this candidate. Great job! ​

Collections Manager, Financial Services Software Provider
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​I had a brilliant experience with MERJE. I spoke with Connor who matched me with the perfect job. He took the time to call and update me on my progress. He had a wonderful attitude when speaking to me, always positive and friendly. This is probably the best experience I’ve had when applying for a job and I could not recommend MERJE more!

Customer Service & Sales Agent, Business Process Management Company
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