Lucy Waddock
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Lucy Waddock

Senior Researcher - Front-Line TalentSpecialising in Front-Line Talent

Experience
Lucy has recently joined MERJE following a successful career within Customer Services, Account Management and Office Administration. She was responsible for the on-going recruitment of a team of Customer Service Administrators and delivered ongoing training programs within Customer Care and Account Management. Lucy has previously held the position of Customer Service Supervisor for a leading retailer and manufacturer and has a wealth of experience in the retail market, sales and key account management. Lucy will focus on recruiting a variety of contact centre roles, including temporary, contract and permanent vacancies.

Sectors
Lucy recruits permanent, temporary and interim recruitment solutions to organisations across all major industry sectors, including Financial Services, Outsourcing, Retail, Travel, Leisure, Hospitality,, Telecommunications, Public Sector, Gaming, Utilities, Healthcare, Education, Construction, Security and Non-Profit.

Speciality
Lucy specialises in permanent, temporary and fixed term Customer Contact and Call Centre roles.

Typical positions Lucy recruits for include:
Customer Services Advisors, B2B/B2C Sales, Collections/Debt Recovery Agents, Claims Advisors, Account Managers, Retentions Agents, Webchat/Social Media Executives, Bi/Multi-lingual Agents, Market Research, Telemarketers, Team Leaders, Team Managers, Complaints Handlers, Resource Planners, Administrators and Quality Analysts.

Jobs by Lucy

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Administration Assistant
Rochdale

​Permanent office based Monday-Friday 8.30-4.30 or 9-5.30 1 Saturday morning every other week 9-12 (paid ad overtime) We have a fantastic opportunity for an Administrator to join a family run busin...

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Claims Handler
Rochdale21000-23000

Partially Remote £25,000 plus uncapped commission ​A fantastic opportunity for an experienced Claims Handler to join a friendly, family run business. As a Claims Handler you will be looking after c...

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Disconnection Manager
Manchester£32,000

Hours: Monday – Friday 8.30 – 5.00, 9-5.30 Hybrid – 3 days Home based We have a fantastic opportunity for a Disconnections Manager to join a well-established, friendly team. As a Disconnection Mana...

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