Lucy Waddock
Back to Team

Lucy Waddock

Senior Researcher - Front-Line TalentSpecialising in Front-Line Talent

Experience
Lucy has recently joined MERJE following a successful career within Customer Services, Account Management and Office Administration. She was responsible for the on-going recruitment of a team of Customer Service Administrators and delivered ongoing training programs within Customer Care and Account Management. Lucy has previously held the position of Customer Service Supervisor for a leading retailer and manufacturer and has a wealth of experience in the retail market, sales and key account management. Lucy will focus on recruiting a variety of contact centre roles, including temporary, contract and permanent vacancies.

Sectors
Lucy recruits permanent, temporary and interim recruitment solutions to organisations across all major industry sectors, including Financial Services, Outsourcing, Retail, Travel, Leisure, Hospitality,, Telecommunications, Public Sector, Gaming, Utilities, Healthcare, Education, Construction, Security and Non-Profit.

Speciality
Lucy specialises in permanent, temporary and fixed term Customer Contact and Call Centre roles.

Typical positions Lucy recruits for include:
Customer Services Advisors, B2B/B2C Sales, Collections/Debt Recovery Agents, Claims Advisors, Account Managers, Retentions Agents, Webchat/Social Media Executives, Bi/Multi-lingual Agents, Market Research, Telemarketers, Team Leaders, Team Managers, Complaints Handlers, Resource Planners, Administrators and Quality Analysts.

Jobs by Lucy

View All Jobs
Real Time Analyst
Cardiff24000-32000

    Real Time Analyst     37.5 Hours Monday-Friday     We have a fantastic opportunity for a Real Time Analyst to join an award winning team.  As a Real Time Analyst you will be delivering effectiv...

Apply Now
Financial Administrator
Harrogate21000-25000

Finance Administrator Full-Time, Mon-Fri Harrogate, £21,000 - £25,000 DOE  We have an exciting opportunity for an Administrator to provide high quality administrative support to a busy office based...

Apply Now
Payment Support Advisor
23000-28000

    Hours: 37.5 Monday - Friday 9am-5pm or 10am-6pm 1 Saturday in 3   We have an exciting opportunity for a Collections Agent to join a forward thinking and innovative team. As a Collections Agent ...

Apply Now

Latest Articles

View All Articles
MERJE recognised for excellent recruitment support within the credit and collections industries
Winners! Recruitment Partner of the Year at the Credit Awards 2023

​We're overjoyed to have won the award for Recruitment Partner of the Year at the Credit Awards once more. This is the third time we’ve taken home the top prize in this category, which recognizes e...

Article Headers Merje   2023 05 03 T144249
​City of Trees: Tackling the Climate Emergency One Tree at a Time

Trees are essential to our planet. They provide us with oxygen, clean our air, and help to regulate the climate. But trees are also under threat. Climate change, deforestation, and other factors ar...

Article Headers Merje   2023 05 03 T135900
​Are you paying the right salaries for your senior Risk team?

Risk management is a growing field in the UK, and salaries for risk management professionals are on the rise. With talent attraction and retention competition at an all-time high, it’s vital for b...

Risk Management Is More Important Than Ever Header Image 2
RiskSmart: Risk Management is more important than ever

​In both risk management and day-to-day life, it feels as if the extraordinary has become simply … ordinary. Just think about the past five to ten years. On levels both cultural and geopolitical...

Article Headers Merje   2023 05 03 T100114
MERJE Meets: Senior Risk Management Professionals

Over the years, our MERJE Meets series has seen us chat to Chief Operating Officers, Co-Founders, Chief Executive Officers, and more. The series focuses on delving into the working lives and career...

MERJE: Should dogs be allowed in the workplace?
​Having a ruff day at the office? A workplace pet could help!

At MERJE, we have our very own canine crew to cheer us up at work, which is why we want to celebrate them all during National Pet Month. Our motley mutts include Maggie, Ralfy, Binkie, Queenie, Mor...

Article Headers Merje   2023 04 24 T095321
Managing Workplace Stress

It’s Stress Awareness Month, an event that’s been held every April since 1992 to highlight this modern-day epidemic. Its aim is to provide a safe space to have an open conversation about the impa...

Article Headers Merje (100)
Five years at MERJE: Sally Brearley

Sally Brearley, Managing Consultant and leader of our Front-Line Talent (FLT) team, excels at recruiting large-scale, volume campaigns. She has been at MERJE for five years and has proven, time aft...

Article Headers Merje (99)
Five years at MERJE: Mandy Abelson

Mandy Abelson is our senior Finance & Audit researcher. she helps professionals to find their perfect next career step, while forging trusted relationships with clients and candidates. Mandy has be...

Article Headers Merje (98)
Q1 2023 in Summary

​The first quarter of 2023 was a mixed bag for the global economy. There were some highs, like continued growth in the US and Europe, and some lows, like the collapse of Silicon Valley Bank and oth...

Photo From Beth
Andy raises £2.8k for Bury Hospice

Shout out to Andy Hodson for this magnificent feat 🙌Andy ran the Rome marathon back in March to raise money for Bury Hospice after they supported his mum through her final months during lockdown.No...

Image 2023 03 22 T09 57 00
Andrew's 10-year anniversary

It's time to celebrate another MERJE long-timer... Andrew Varty!Andrew's ten years have seen him grow the Finance & Audit desk into a thriving team, concrete himself as a well-known, go-to expert i...