Procurement Jobs

Head of Product - Fraud 14 month fixed term contract

London

£55k plus market leading benefits

Our client is a not-for-profit fraud prevention organisation and currently the UK’s leading fraud prevention service, with a database sharing information between members across sectors.   This role is a 14 month fixed term contract covering maternity leave and they will be looking for someone to enhance, develop and drive forward their product offerings across data, intelligence and learning. You will lead product development and deliver strategic objectives.     Skills & Competencies Demonstrable experience in end-to-end product management acting as product owner with experience of leading a product team function either directly or in a matrix. Proven experience in Product Management, Product Marketing (in a Product function) or Product Delivery. Thorough understanding of product development in an agile environment ideally in B2B services, operating multiple product lines and families. Skilled in authentically building credibility, trust and influence at all levels. Strong commercial acumen and stakeholder management skills, and skilled in managing multiple projects to drive innovation.  Strategic professional adept in engaging C-Suite and above (e.g., generating innovative ideas and new use cases for growth) and at the tactical level (e.g., product readiness and sales enablement). Previous knowledge of Financial crime, Fraud prevention or the Digital Identity markets, advantageous. Proven ability to manage a lead of team of product specialists and drive consistent high performance. Strong collaborator who values input from colleagues for greater business success; works to improve self and team effectiveness.  Able to empathise and bring solutions when faced with challenges, values honesty and integrity in their interaction with others. Proactive, natural problem solver who sees the bigger picture, whilst operating with a level of autonomy. Excellent interpersonal skills and ability to forge strong working relationships across teams. Demonstrable experience of effectively motivating and inspiring staff, focusing them on successful outcomes   Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Technical Services & Research

Leeds

c. £45,000 + Benefits

To assist in delivering a comprehensive suite of technical support services to the Financial Advisers of the business. Key responsibilities include: To deliver technical guidance and provision of product research via the helpdesk covering all areas of financial planning To design, implement and maintain the company’s suite of factfinds and suitability templates Communicate with advisers via the phone, in writing and occasionally face to face. To answer helpdesk queries or emails within SLAs and in a professional manner at all times To undertake ongoing reviews of company product panels To maintain internal audit trail of all panel areas To review off panel/specialist requests submitted by advisers within SLA Maintain proactive dialogue with product/fund providers and third parties, identifying new ideas and market themes. Monitor and research technical and product market developments to refine our processes and inform advisers The Person: Qualified to QCF4 as a minimum and ideally hold AF7 or equivalent Experience in a paraplanning, compliance or similar role preferable. Experience of using industry standard adviser business systems such as Intelligence Office, Dynamic Planner, Defaqto Engage, O&M Pensions, Selectapension, AssureWeb, Trigold, Iress, Financial Express etc. Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Head of Customer Success

London

£70,000 - £80,000

As Head of Customer Success you will be responsible for turning customers into ambassadors, making their partner of choice to support their independent workers. To do so you will lead our account management and customer support functions, helping drive revenue and growth for the business. Responsibilities Lead, nurture and grow our account management and customer support teams. Own the strategy to drive revenue and growth across our existing customers, including policy retention, cross sale of products and increasing user numbers. Lead on our account management for our key enterprise customers, ensuring we over deliver and expand our relationship with them. Lead, build and implement the infrastructure, processes and playbook to enable effective and efficient delivery at scale across account management and customer support. Identify, test and help build the business case for potential product and service improvements by ensuring we listen to our customers. Monitor customer / account portfolio performance and provide internal forecasts and reports. Lead and deliver timely external customer reporting which deliver valuable insight for our customers. Work closely with your counterparts in Sales and Marketing to deliver the best experience to our customers and performance to the business. Key responsibilities include: You have proven experience in account management and customer support, including at an enterprise level. You have a track record of expanding client programmes through upsell and cross-sell, driving growth for the business. You have experience of growing account management and customer support teams to deliver at scale. You are commercially minded, with a good grasp of growth levers and experience in negotiating commercials. You are consultative in your approach with customers and a natural relationship builder. You can anticipate opportunities and solve problems and resolve issues at pace. You enjoy leading and nurturing a team, helping individuals to grow and deliver their best work. You have an incredible amount of drive, integrity and passion for our mission. Ideally you will have prior experience in insurance and/or working for an on-demand platform

Underwriting Manager – Retail Banking / Lending - Remote

Essex

£40,000 - £50,000 plus benefits

A growing Building Society is looking for a motivated Underwriting Manager to lead their Underwriting operations. Managing a team of 4 and reporting directly to the CRO, you will take full ownership of the underwriting and complaints processes and a big part of your remit will be to lead and motivate the team to drive a positive customer outcome. Note: The business is really flexible with your working arrangement. Should you wish to come back into the office post-Covid, the door is open. Should you decide that you working from home has significantly improved your quality of life, then you can do that. Should you choose to work remotely, you will only have to come into the office in Essex once or twice a month. Some of your key responsibilities will be: Lead, manage and motivate the team to ensure SLA's & KPI's are achieved on a daily, weekly & monthly basis while maintaining quality in both decisions and process in line with the company's risk appetite Underwrite and decision mortgage applications ensuring exceptional customer service delivery, whilst complying with all regulatory and conduct risk in adherence to lending policy and ensuring fair outcomes for customers Undertake first line of defence checking and report results to the CRO Provide SME underwriting knowledge for the team with regard to Lending Policy & Procedures. Act as a point of expertise to the team, advising on technical, product, policy, procedural and intermediary issues Proactively identify, manage and support departmental improvement & change to reduce processing times, improve service while ensuring quality of decision making while working with Key Stakeholders. Support the team needing higher mandate approval and underwriting when required Authorising within own approved mandate mortgage advances or preparing cases for referral to Credit Committee for approval. Production and sign off of mortgage offers for lending within mandate once full supporting documentation is in place. Deliver effective performance management across the whole team to include documented 121's & team meetings on a regular basis Accountable for first line of defence maintaining Quality Assurance framework and records Maintain an up to date working knowledge of products and policies, and assist in implementing changes in line with our risk appetite Take individual responsibility to remain well informed of regulatory, legal and market trends. Ensure self and team comply with all relevant Society and regulatory obligations. Assist in the continued improvement of the originations system, processes and procedures Ensure that all complaints are handled in accordance with the Complaints Handling Procedures referring to appropriate departments as and when appropriate delivery of any changes to the system or processes Ensure responsibilities regarding Treating Customers Fairly, the Prevention of Financial Crime (including AML, identification and reporting of fraud) and responsible lending are carried out effectively and in accordance with the Company's policies Growing knowledge of mortgage product and bespoke underwriting capability with an emphasis on understanding all products and criteria Self-Management and Control You will likely: Be an analytical thinker who can quickly identify problems and has unwavering attention to detail Have some relevant experience in similar lending/retail banking environments Have the ability to analyse complex financial statements and are able to manage systems that drive lending decisions You are a team player and comfortable leading and motivating a team day in day out

Finance Director (6 Months FTC) – Immediately Available

United Kingdom

Circa £120,000 (Pro Rata for 6 Months)

Our client is a very well recognised name in the Property and Construction sector. They are now seeking to recruit a candidate of suitable calibre to assume the role of Interim Finance Director on a 6 Months Fixed Term Contract. You will provide strategic, Financial and Commercial Intelligence to the Divisional Chair and Business Unit Management Teams to ensure that the Group’s objectives are met through effective partnering, analysis and reporting. Key responsibilities include: Driving high levels of performance across the Group through effective Business Partnering Managing the Business planning and Risk Management Accountable for the integrity of financial and key non-financial data through effective and efficient reporting and control Preparation of Financial and Operational reports on a weekly / monthly basis Supporting the Business Unit team with Group Tax, Treasury and Accounting Previous experience and qualifications: Hold a professional Qualification such as ACA / ACCA / CIMA Previous experience of Staff Management and development of Staff Experience of working within the Property / Construction Industry in a senior management / director capacity Strong knowledge of MS Office (Excel / Word / Powerpoint) Experience of M&A due diligence reporting This is a 6 Month Fixed Term Contract and can be a Remote opportunity with potential ad hoc visits as and when required. Property / Construction Industry experience is crucial and the right candidate must be available immediately or within a maximum 4 week time frame   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Financial Controls Manager

Manchester

£65,000 pa

MERJE are pleased to be partnered with a prominent Manchester based Financial Services business in their search for a talented Financial Controls Manager. Your new role: The Financial Controls Manager will lead the Financial Control department, by managing and developing the financial control team and designing, implementing and embedding an appropriate and effective control framework, which adheres to UK Accounting Standards. Key Accountabilities: Manage the month end process, including full balance sheet reconciliation. Continuously improve and manage an appropriate and effective end to end financial control framework, which is documented, risks managed and tracked. Lead the design and implementation of an appropriate and effective financial control framework.  This should be completed to ensure accurate and timely financial information.  Develop processes to test and report on the effectiveness of the control framework and track and record risks and issues to completion. Effective internal and external stakeholder management along with managing and developing the financial control team (team of 6, 4 direct reports). Support the annual reporting of the group’s consolidated financial statement and statutory reporting requirements, including subsidiaries. Liaise with external advisors to ensure the delivery of disclosures for external and statutory reporting. Assist with drafting papers for the Group FD, Audit and Risk Committee and External Auditors on the key areas of judgement used within the statutory accounts. Proactive process and procedure improvements, through automation and effective change management. Provide ad hoc financial information and support required by the business. Managing your team: Driving and managing performance through coaching, support and strategic goals. Managing the colleagues through the colleague life cycle of employment: Training and mentoring Role model and set standards aligned to the company Our Ideal Candidate: ACA (ICAEW), ACCA qualifications (or equivalent). Understanding of risk and control assessment and the design of appropriate controls. Strong performance management and communication skills. Ability to build relationships with a range of senior stakeholders. Strong IT skills including Excel and Word. Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

R Programmer - 6 Month Contract - Financial Services

London

£400 - £600 per day (Outside IR35)

MERJE is looking for an experienced R Programmer to join a major FS company on a 6 month contract basis. The role can be performed from either the London or Bournemouth office, or 100% remotely. On offer is a day rate of £400 - £600 per day dependent on experience, and this contract falls Outside IR35. Applicants must be located and eligible to work in the UK without sponsorship. Key Responsibilities of the R Programmer: Add value to the company’s decision making by supporting the Modelling & Systems team by rebuilding and improving key data processes in R Redesign, build & test end-to-end data processes Recommend improvements to existing processes Test and document all changes Required knowledge and experience for the R Programmer role: Financial Services experience is essential, Insurance background ideal Extensive R programming experience – data cleaning, manipulation and transformation Good programming / coding abilities with various other packages – SQL, Python, DCS, etc. Strong communication, analytical and problem solving skills Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.  

Head of FP & A

London

c £75,000 pa

My client a rapidly growing, VC backed Fin tech organisation require a talented, commercially focused accountant to create and lead the FP & A function. Reporting directly to the CFO and Executive team you’ll have the opportunity to help shape the FP&A function as the business grows whilst working closely with all aspects of the business. The role is ideally suited to a candidate looking to work and develop in a dynamic, “hands-on” environment, with involvement across a broad range activities including investor relations, corporate development, financial planning & analysis, project work, and new business initiatives. It provides the opportunity to engage with multiple stakeholders across Finance and the business, including executive management. Key responsibilities include: Play a key strategic role in the preparation of the Company’s annual Budget and major strategic forecasts helping to deliver a strategically coherent, integrated multi-year forecast across the P&L, Balance Sheet and Cash flow, with regular reforecasting routines Preparation and delivery of regular Board and Investor presentational materials Drive the Analytics agenda assuming responsibilities for analysis ensuring best practice is embedded across the organisation. Lead the analytical review and insight into impacts of new regulatory developments, competitor analysis, economic scenarios, or commercial initiatives. Business Development / M&A support: Working with the senior leadership, Commercial and Lender teams Previous experience and qualifications: Being a qualified Accountant with Excellent Academics, you will ideally have financial services experience, with a strong financial modelling background and with experience of presenting executive level management information. Being a self-starter, you will be comfortable operating with autonomy and engaging with senior stakeholders.   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Compliance Officer

East Midlands

C £45,000 pa + Benefits

Job Description:  You'll drive the compliance agenda, and pro-actively develop and maintain excellent compliance awareness and adhesion to compliance best practices, company policies and procedures throughout the business. Your support network will include compliance champions, management tiers and top leadership as well as support from our excellent external ISO consultancy who are available as required to provide guidance, support, as well as conduct internal auditing facilities where required. The ability to develop strong and effective working relationships with your support network and indeed all employees is essential to your success in this role. Key responsibilities include: Maintenance, and implementation of ISO management systems, policies and procedures Drive and maintain policy and procedures in line with GDPR data protection law Perform the duties and responsibilities of data protection officer Perform Employee Awareness Training, including the development of training programmes, media, posters, etc. Coordinating our auditing programme Staying up to date with changes to standards and managing the impact of change to the business Implementing Incident Management procedures Delivering continuous improvement to our ISO management systems Providing support to the tender writing team on compliance related matters The Person: You'll be passionate about compliance and demonstrate an ability to bring this to life across multiple functional disciplines You'll have an excellent working knowledge of the requisite ISO standards (ISO 9001,ISO14001, ISO22301, ISO27001: You'll have strong stakeholder management attributes, with the ability to manage and influence remotely, and possess business partnering skills You'll have a robust understanding of GDPR and Data Protection Law   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Director of Risk & Compliance (Exclusive role)

North Yorkshire

£ Six Figure base salary

My client is long established, highly regarded and a market leader in the field in which they operate. They are currently seeking a Director of Risk & Compliance to oversee and monitor the effective management of risk & compliance within the group and its subsidiary business, to enable the achievement of strategic objectives and priorities through the identification, assessment and management of key risks.  Reporting to the CEO you will attend Executive Risk and Conduct Committee as well as Board Audit & Risk Committee in order to discharge your responsibilities.   Key responsibilities include: Embed and ensure continuous improvement of the group risk management framework. Ensure an effective group compliance framework is in operation and regulatory change is identified, assessed and prioritised for action (horizon scanning). Ensure compliance with all legal and statutory obligations through Company Secretariat. Maintain responsibility for the management of the relationship with the groups internal audit provider. Develop the risk and compliance culture and demonstrate the groups values within all areas. Ensure a proactive and open dialogue with regulators and that notifications are made where appropriate and in a timely manner. Oversee and present Risk & Compliance papers to Executive and Board committees, including the Risk Appetite Dashboard. Ensure that the risk universe is maintained and appropriate actions are taken by management where risks are deemed outside of appetite. Maintain an adequate framework to ensure compliance with the Senior Managers & Certification Regime and that Senior Managers and Certified role holders are aware of their role and responsibilities. Ensure regulatory reporting is accurate and timely. Provide pro-active support and challenge to the Executive Team. Build annual departmental cost budgets and ensure these are maintained within plan. Provide leadership and direction to line reports to deliver the planned activities to agreed quality and performance standards. Discharge all responsibilities assigned to you under the Senior Managers and Certification Regime and perform all your tasks, duties and responsibilities with due care and diligence as required by the group and the FCA. The Person: Extensive experience as a subject matter expert for regulatory compliance at a senior level, preferably within a Consumer Credit business. In depth technical knowledge and practical experience FCA requirements and standards Experience of liaison with the FCA and other regulatory bodies Significant experience of risk management techniques and familiar with sophisticated and integrated risk management processes and tools Proven experience of managing teams of professionals at various levels of seniority Commercial, business focussed with strong judgement and integrity. Highly motivated with integrity Ability to work effectively at all levels, developing effective relationships internally and externally Calm and diplomatic with strong negotiation and influencing skills with the ability to effectively manage stakeholders. This is a unique opportunity to take on a broad and challenging role. Due to the pandemic this role is currently home based. Moving forward it is likely to be office based with flexibility for partial homeworking opportunities, subject to COVID-19 restrictions in place. Salary is entirely commensurate with experience but will reflect the significance of the role. MERJE have been appointed exclusively on this role and any CVS sent direct to the client will be forwarded directly to MERJE for evaluation. Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Lead Credit Risk Analyst

Leeds

£45,000 - £55,000

An experienced Credit Risk professional is required to apply their technical and analytical expertise within a fast-paced, growing Credit Risk function. The Lead Credit Risk Analyst will support this long-standing and well-regarded FS business in managing the mortgages portfolios, ensuring lending policies, strategies and activities are optimal and within risk appetite. Lead Credit Risk Analyst, £45,000 - £55,000 per annum Applicants must be located and eligible to work in the UK without sponsorship. Key Responsibilities: Take the lead in delivering in depth credit risk analytics to enable data-backed decision making Present insightful findings and recommendations to senior management and committees Guide and support junior analysts Use credit risk expertise to analyse, review, improve and develop decisioning, portfolio management, IRB & IFRS9 models, policies & policy rules, pricing and more Support the Credit Risk Manager in running the BAU activities of the Credit Risk team Required knowledge and experience: At least 4 years’ experience in credit risk management within retail banking or retail financial services, specifically with mortgages products In depth understanding of BAU credit risk activities across strategies, policies, portfolio management, decisioning, modelling, etc. Strong analytical and technical capabilities, with SAS, SQL and Excel skills Exceptional communication, influencing and relationship building skills – confident in liaising with and challenging senior stakeholders when necessary, as well as translating complex technical information to easily-understandable content   Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.  

Compliance Officer – Payments

London

£40,000 - £50,000

An exciting opportunity to join a UK based Compliance team for leading digital payments hub. Our client is seeking an experienced Compliance Officer to support the Head of Risk & Compliance in a variety of duties. For this role, we’re looking for a person with a compliance and risk background who is comfortable operating independently, pragmatically and meeting strict regulatory deadlines.                                                                 Key responsibilities include:   Prepare reports and dashboards for governance committees Support bank due diligences being performed Support the development and integration of Risk Management Framework – Enterprise, Operational, 2nd Line of Defence monitoring and testing activities Maintain database of product reviews and assessment information Dealing with day to day compliance issues with onboarding of UK/EEA customers (also supporting the Spain Compliance Officer/MLRO) Conduct partner oversight and review to ensure partners are compliant with the Compliance Framework. General compliance program enhancement; work with operations and product teams in the development and implementation of compliance and risk management tools (efficiency/automation initiatives, etc) Support training initiatives (internal and with partners) Keep abreast with developments in the regulatory and technology environments to ensure best-in-class compliance.    Requirements:   Have at least 3 years of compliance experience Have practical knowledge and experience of AML and Payment Services Directive and other applicable UK and European regulation Have a good understanding of digital and cash-based money transfer operations Thrive in a diverse, collaborative environment involving different stakeholders and subject matter experts Can work autonomously in a highly demanding and often ambiguous environment

Operational Resilience Leader

Bradford

c.£50,000 - 60,000 + Benefits

Our client is a well-respected Financial Services business who are currently looking to recruit an Operational Resilience Leader. This role will lead the Operational Resilience team and define the ongoing Operational Resilience strategy, designing and delivering the implementation and embedding of Operational Resilience and Operational Continuity In Resolution (OCIR) activities across the business. Role: Interpretation of Operational Resilience and OCIR regulatory publications, policy, rules and guidance in a timely manner and effectively incorporated into our strategy and work plans with education for stakeholders. - Responsible for the shaping, development and maintenance of the Operational Resilience framework methodology and policy with thought leadership aligned to regulatory expectations and business needs. - Own and lead the team and senior stakeholders on the effective delivery of a strategy and supporting working plan for Operational Resilience activities include Important Business Services, Maximum Impact Tolerances, Service Mapping, Stress Testing/Action Planning and Self Assessment. - Working with pillar and critical process owners, develop and maintain the process for ensuring appropriate resilience metrics are identified, collated, monitored and reported up to Board level to support effective decision making. - Leverage Operational resilience mapping work to ensure the effective execution of OCIR requirements and completion of relevant Recovery & Resolution plan templates. - Responsible for ensuring the effective co-ordination of the Operational Resilience Group with preparation and presentation of governance group updates and reports as needed. - Support the change programme ensuring that Operational Resilience is appropriately represented. - Co-ordination of and support for business continuity planning across the recovery teams to support the continuation of critical services in the event that crisis management is invoked. Key Requirements:          - Knowledge and understanding of Operational Resilience/OCIR regulatory guidance and ability to translate into objectives to support corporate / strategic direction - Professional experience in a relevant field such as experience of leading Operational Resilience activities or similar strategic initiatives - Proven ability to lead, motivate, inspire and engage a team, coordinating multiple work streams - Ability to influence & support business stakeholders - Ability to analyse and interpret wide ranging information and make appropriate recommendations for Operational Resilience and OCIR

Technical Pricing Lead – General Insurance

Hampshire

£55,000

MERJE are supporting a well know General Insurance client in their search for a Pricing Manager. The role will require expertise across new pricing model development as well as optimising and testing of current pricing strategies. This sits within the Personal Lines business. Experience in Radar is key. Key responsibilities include: Designing new pricing model strategies Testing and optimising of current pricing structures. Development and support to the wider pricing team, including coaching the analysts. Take a lead role in ensuring the models meet the requirements of the regulator. The ideal Candidate: Specific experience within a General Insurance Pricing function, ideally across motor/household (personal lines) Previous experience in personal lines pricing. Management experience desired but not required. Familiarity with Radar / Emblem / GLM softwares SAS / Excel / SQL desirable. Strong stakeholder engagement. Ability to work in a fast paced environment, adapting and changing structures to meet internal and external requirements.   Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

Risk Manager - Vendor / Third-Party Management

Birmingham

£50,000

Overview & Role Purpose:  Financial Services business, focusing on specialist lending within the mortgage space are currently looking to hire a Risk Manager to be responsible for managing and embedding the outsourcing framework for new and existing arrangements within the business.  The primary focus will be the groups offshore arrangements, to ensure effective oversight and governance is in place.  The role will be based out of the Head office located in the West Midlands, with a blend of home and office based working. Key Responsibilities: Complete risk assessment and risk profiles across the IntraGroup Arrangements presenting output at Director / Exec level Agreeing and tracking corrective action plans where IntraGroup Arrangements are outside of the Groups approved Risk Tolerances Annual assurance report covering all IntraGroup Arrangements to be presented to Exec / Board level Present senior management reporting on area of responsibility and as required present at Vendor Management Working Group / Committee and other committees or working groups specifically covering IntraGroup Arrangements Produce regular papers for approval and business committees, recommending enhancements to the IntraGroup Outsourcing Framework in support of business needs and regulatory expectations  Prepare and provide regular reporting / status reports against agreed delivery timelines and actions, clearly documenting progress, any risks & issues against the delivery. Ensure risks and issues identified through IntraGroup assessments are documented effectively, business owners assigned corrective action plans, status kept up to date and reported timely and to a satisfactory conclusion. Key Requirements:      Experience in developing, managing and overseeing Third-Party / Vendor Management / Outsourcing frameworks Experience in Operational Risk, Quality and risk control self-assessment management is desirable Experience in management of offshore operations.

Sales Manager

Leeds

£40,000 - £50,000

Job Description: My client is looking for a Sales Manager to recruit directly authorised financial adviser firms to take compliance and business development services from Compliance Services Key responsibilities include:   Recruiting targeted directly authorised firms to take compliance and business development services from the Compliance Services in line with targets Following up on inbound enquires Creation of own leads Assisting with central recruitment campaigns Ensuring firms are supported during onboarding, liaising with the required departments Monitoring and root cause analysis of recruited firm failure rates Contribution to the continuous improvement of the recruitment process Ensuring the sales management software is kept up to date with relevant details and produce MI as required Growing the role with the aim of building and leading a team   Previous experience and qualifications:   To act as a positive and professional ambassador for the business, supporting the organisational culture, values and reputation at all times. To demonstrate service excellence in practice. To liaise effectively, helpfully and proactively with both internal and external customers/clients/suppliers. To provide feedback where appropriate and respond appropriately to positive and constructive feedback. To be open minded about change.