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Risk & Compliance Business Partner

  • Location: Birmingham
  • Salary: £70,000 - £80,000 per year
  • Job Type:Permanent

Posted 12 months ago

  • Sector: Compliance
  • Contact: Mike Ayres
  • Expiry Date: 20 January 2023
  • Job Ref: MA/4522


Very well-known financial services business is looking to hire a Risk & Compliance Business Partner to join Group Customer Operations with responsibility for actively influencing day to day decisions, helping shape strategy and business processes within a critical business unit, compliantly.

The role requires the individual to provide pragmatic and focused guidance and advice in respect of Risk and Regulation matters. They will be required to develop a deep understanding of their BU’s business model, products and regulatory environments, and to actively facilitate the identification, assessment and mitigation of risks through an effective business relationship with key stakeholders.


• Provide strategic advice in respect of appropriate risk and control environments (working with the Policy and Technical and ERM teams within GRC where appropriate).

• Proactively support the varied Group Customer Operations teams in the ongoing enhancement of call centre operations, complaint management and quality assurance processes supporting all areas of Customer Operations.

• Provide proactive assistance to Compliance Monitoring and Internal Audit teams.

• Proactively support GRC teams in the active oversight of internal policy adherence, horizon scanning relevant to the business area, and implementation and embedding of new regulatory requirements where applicable.

• Co-ordinate and prepare reports relating to Risk and Compliance matters.

Capability, Knowledge and Experience:

• A detail driven individual with significant previous experience in call centre compliance and risk support role, and a passion, for implementing regulatory requirements into operational business practises and processes

• Demonstrate tenacity and resilience coupled with strategic thinking, in order to support the business and Group Risk and Compliance functions to achieve their strategic objectives

• Regulatory management experience in a Financial Services and call centre business is essential.

• Experience in a comparable role within a control function of an FCA regulated firm

• Demonstrable experience working directly with Senior Leadership and / or Senior Management Function Holders is essential.

• Technical working knowledge of the FCA regulations