£22000+ up to £5000 bonus
Monday- Friday 9am-5.30pm
Hybrid 2/3 days office based
An amazing opportunity for a Customer Service and Sales Advisor to join a dynamic, growing team. As a Customer Service and Sales Advisor, you will be a key player in providing an excellent sales and service experiences to existing and potential customers through taking inbound calls. You will ensure conversion of new business, service of existing accounts and retention of renewals to achieve individual and team targets. You will work in accordance with company procedures and regulatory requirements.
•Offering excellent sales and service experiences to existing and potential customers via inbound calls.
•Handling a range of inbound calls including new and potential customers, customer service enquiries and renewing existing customers
•Retaining customers who wish to cancel and following the correct procedures for cancellation using the tools provided to you
•Working with the team and management to ensure set targets are achieved and exceeded through monthly KPI’s
•Adapting to a variety of product brands using knowledge learnt and learning tools provided
•Keeping up to date with all changes to existing products along with new products that are introduced and made available to you
•Developing a full and complete understanding of all brands and the FCA requirements with all insurance products through training and development
About you
•Excellent communication and organisational skills
•Sales experience in a regulated background
•Experience using Microsoft office
Benefits
•25 days holiday with 1 additional day given for each full year worked (up to a maximum of 28 days).
•You can buy or sell up to 5 days holiday a year. Plus, an extra day off for your birthday
•Smart Working policy so you can work at the office and at home
•A clear career path including quarterly objectives and annual reviews
•Financial support for Professional Qualifications
•Loyalty bonus of £1,500 per year – payable upon next external investment
•(Expected in circa 5 years)
•Quarterly staff recognition awards
•Long service awards – 5 years & 10 years
•Sabbatical of 12 weeks after 10 year anniversary
•Workplace pension (NEST)
•Annual social events e.g. Day at the races, Christmas party, Boat party
•Regular Wellness events in the office
•Volunteering – up to 2 days a year
•Adoption or fertility assistance
•Staff discounts on products
•Cycle to Work scheme