Training Manager

Location:             Prescott, Knowsley, Merseyside

Salary:                  £27K

Hours:                  Monday – Friday 9-5

The Role:

Our well established client is looking for an experienced Training Manager who has previous experience in designing, delivering and maintaining excellent training courses within a Contact Centre. You will also be delivering training in the on-site Warehouse, so this is a great opportunity for someone who likes a varied role.

Key Tasks:

  • To ensure that all training and development activity is carried out in accordance with Company policy and legislative requirements
  • To determine through consultation with line management the ongoing training and development needs of all employees, and design and develop complimentary training & development material to meet those needs
  • To ensure that all training & development activity is reviewed, evaluated and audited to ensure maximum effectiveness is achieved and maintained
  • To be involved in developing and communicating required training material, including HR policy and procedures in accordance with best practice and operational requirements
  • To effectively manage and develop the training team to ensure that all opportunities for training & development are maximised.
  • To work closely with the Call Centre and Warehouse Manager to ensure that new business requirements are translated into effective training packages within agreed timescales.
  • To lead the Training team to achieve agreed targets through the appropriate use of the performance management system, e.g. using feedback and coaching skills, performance reviews.
  • To ensure that all training & development activity is reviewed, evaluated and audited to ensure maximum effectiveness is achieved and maintained.                                                                                                                                                                                                                                                                                           

Person Specification:

  • Highly self-motivated with the ability to lead and inspire others to maximize their potential.
  • Excellent coaching skills.
  • Experience of delivering training.
  • Resilient and calm in high pressure situations.
  • Projecting self-confidence, personal credibility and a professional image.
  • Very articulate with excellent written and verbal communication skills.
  • Excellent influencing skills.
  • Excellent interpersonal skills.
  • Strong understanding of contact centre technology.
  • Displays excellent presentation skills.
  • Promotes a positive attitude.
  • Demonstrates strong ethical approach.
  • Displays an adaptable and flexible approach.
  • Promotes a positive approach within the operation.


Keywords:Training, development, manger customer service, , inbound, customer service, call centre, inbound sales, outbound, customer contact centre, inbound customer service