Location: Newton Heath
Salary: £11.28 per hour (£14.25 inc holiday pay) Perm equivalent of £22,000 per annum
Hours: Mon – Thu 8.30am – 5pm, Fri 8.30am – 3.30pm
Start Date: ASAP!
The Role:
Our client is looking for an experienced Scheduler / Dispatcher, with at least 12 months scheduling experience to join their leading, global organisation. You will assist in delivering customer appointments and working with the engineers / contractors to maintain SLA’S. You will deliver the engineers workload keeping customers updated on any delays that may occur throughout the day.
- Scheduling planned maintenance of our products on site, dispatching reactive calls, new contract setup/renewal/cancellations, invoicing, purchase order management and ownership of customer communication
- Excellent Customer Service and organisational skills
- Excellent communication skills both written and verbal
- Able to establish priorities
- Able to work both independently and as part of a team to agreed processes, targets and timelines
- Able to work under pressure
- Computer literate and working knowledge of Microsoft office packages
- Excellent listening skills with the ability to analyse and problem solve
- Proven experience within a Customer Service, Administrative or Order Processing role
Skills:
- 12 months experience within a busy dispatch environment
- Good written and verbal skills
- Ability to multi-task and work in a dynamic environment
- Adjust to change quickly
- Good interpersonal and communication skills
- PC literate and must be able to handle multiple PC applications at once
- Strong sense of urgency, follow through and attention to detail