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Retentions Advisor

  • Location

    Cheadle Hulme

  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Job type:

    Permanent

  • Salary:

    £18,700 after 6 months £19,200 + Monthly Bonus + 8% flexi on top of Salary

  • Email:

    kabejuro@merje.com

  • Job ref:

    KA/16491

  • Published:

    5 months ago

Salary:                 £18,700 after 6 months £19,200 + Monthly Bonus + 8% flexi on top of Salary

Start Date:          17th February and 30th March

Location:             Cheadle

Hours:  Shifts - Monday – Friday between 8 AM – 8:15 PM

              Every other Saturday 9-5

Overview of Role:

Excellent opportunity if you are looking to get into a Retentions Advisor role with full training provided.  We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service. You will be subject to a criminal record check and 5 years of referencing.

Job Description:

This is an exciting opportunity for a Retentions Service Advisor to join a well-known breakdown cover company, assisting customers and providing first class customer service. 

Responsibilities:

  • Handling calls from customers coming towards the end of their breakdown cover policy, ensuring the customer is offered cover that is suitable.
  • Ensuring the retention of customers, proving an excellent customer experience.
  • Dealing with an array of queries from change of payment method to changing level of cover.
  • Ensuring customers are aware of best policies that are applicable and available to them.
  • Maintaining positive relationships with customers to ensure repeat custom
  •  Consistently achieve targets set for average handling time, quality and customer survey scores
  •  Contacting customers when required to resolve enquiries/complaints and to address any breakdown in customer service.

Skills:

  • Excellent communication skills
  • Excellent customer service skills
  • Strong work ethic
  • Good IT skills
  • Promote team spirit
  • Empathetic

Benefits:

  • £18,700 per annum after 6 months £19,200
  • 8% Flexi on top of wages
  • FREE PARKING
  • 1st year 15% off breakdown cover after 12 months FREE COVER
  • Monthly bonus!
  • 23 days annual leave plus bank Holidays
  • Very sociable and friendly team with department days out and social events!

Keywords: customer service, retail, hospitality, admin, customer advisor, customer assistant, customer agent, customer service advisor, customer service agent, customer service executive, customer service assistant, retentions advisor