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Pensions Team Leader

  • Location: Manchester
  • Salary: Competitive salary DOE per year
  • Job Type:Permanent

Posted 11 days ago

  • Sector: Front-Line Talent
  • Contact: Lauren Dono
  • Contact Email: ldono@merje.com
  • Contact Phone: 0161 883 2795
  • Expiry Date: 31 July 2024
  • Job Ref: LD/11870 (M)

Team Leader - Pensions Administration

Competitive Salary

Location: Home based (Remote) or Ipswich, Manchester or Bristol


The Role

MERJE is looking for a Team Leader within Pensions Administration to join one of our outatanding clients. The successful candidate will manage a team of administrators supporting pension schemes, in accordance with the client contracts to the required standards and deadlines. The candidate will have previous people management experience, ranging from Senior to Trainee level. The Team Leader will also be responsible for the delivery of quality standards and service level targets through effective performance management. The ability to drive continuous improvement and enhance the contribution made by the department to the overall development of the business model is crucial to this role. 

Key Responsibilities of the Team Leader - Pensions Administration:

  • Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable

  • Providing expert advice solutions to pension’s queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry

  • Accountability for team’s handling of errors and complaints in accordance with agreed process and implementation of remedial action to ensure no reoccurrence

  • Inspiring, motivating, coaching and developing individuals to achieve outstanding performance through personal leadership style and behaviours

  • Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes


Required knowledge and experience for the Team Leader - Pensions Administration role:

  • Extensive experience working with different occupational pension schemes.

  • Proven knowledge of pensions projects and scheme events will be advantageous

  • Ideally QPA or PMI qualified (but not essential)

  • Minimum of 2 years as Principal / Senior Administrator or Deputy team lead

  • Proven experience of occupational pension scheme administration –, quality checking, staff appraisal and mentoring


Applicants must be located and eligible to work in the UK without sponsorship.

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