Monday - Friday 9am - 5pm Permanent
Salary: £26,000 - £28,000 DOE
As our client embark on an exciting chapter, we are looking for professional, enthusiastic people to join our client's team as Office Manager. As Office Manager you'll play a key role in the success of the office. You'll work alongside a team of highly experienced and dedicated Independent Financial Advisers and the Client Administration team to deliver exceptional service as well as undertaking general office management functions within a fast paced and entrepreneurial environment.
You will be trained and mentored to develop your knowledge of our specific systems, process and proposition range and quickly build an understanding of the client journey.
This is a high- profile role, client centric role. Creating a great, lasting first impression with our clients counts and you will be a driving force behind this. With your excellent communication and organisation skills you will ensure the smooth running of the office and all matters relating to office management, as well as supporting our clients on their financial journey.
Officer Manager responsibilities:
Responsible for hosting and delivering weekly office meetings and driving actions to deliver results.
Be at the forefront of networking and organising client events.
Be responsible for providing timely and accurate reports for finance and key stakeholders across the business.
People leadership responsibilities, including training and mentoring.
Efficiently process all administration relating to new/existing business and servicing queries.
Liaising with providers and the wider business to request information, as necessary.
Producing valuations and preparing client packs in advance of client meetings.
Preparing suitability letters.
Analyse and action the results of reports.
Respond to written and telephone enquiries from clients and providers.
Maintain client records within the back-office system in an orderly and comprehensive manner.
Ensuring all required documentation is always on file.
Ensuring all meeting follow-up work is completed within agreed timescales.
Working within compliance framework.
What we look for in an Office manager:
Excellent verbal and written communication skills across all mediums, to include Microsoft Word and Excel along with in house IFA systems and provider websites.
Ability to prioritise and organise own workload.
Ability to work well in a small team and demonstrate a high standard of client experience and a desire to help others.
Excellent telephone manner and interpersonal skills.
High attention to detail and accuracy.
A responsible approach, with a willingness to take ownership of matters that arise and deal with them effectively.
Adaptable and able to self-manage time.
Great organisational skills.
Private health insurance
Employee assistance programme
Enhanced Annual leave package