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Motor Claims Handler

  • Location: Manchester
  • Salary: £24,000 - £28,000 per year
  • Job Type:Permanent

Posted 18 days ago

  • Sector: Front-Line Talent
  • Contact: Mandy Bancroft
  • Contact Email: mbancroft@merje.com
  • Contact Phone: 0161 883 2768
  • Expiry Date: 07 June 2024
  • Job Ref: MB/11605

Location: South Manchester
Salary: £24,000 - £28,000 per annum (depending on experience)
Working Hours: Shifts between 8:00 AM - 8:00 PM, with one late shift, one early shift per week, and 1 Saturday in 4 with a day in lieu

About the Company
Join a nationwide team dedicated to supporting individuals after accidents. Our client is committed to delivering service certainty during uncertain times, ensuring customers feel secure and supported post-accident. We provide accident management services, including car repairs, replacements, loss recovery, and exceptional customer care.

Key Responsibilities
As a Claims Handler, you will assist non-fault accident clients, ensuring top-quality customer service at all times. Your primary tasks include:

  • Conducting necessary checks and inquiries into liability before arranging hire vehicles or repairs for non-fault clients

  • Handling customer and insurer calls efficiently and professionally

  • Ensuring accurate data processing and resolving queries promptly

  • Promoting our services and completing necessary administrative tasks

  • Working proactively to achieve targets and progress caseloads in a timely manner

Skills and Experience
To succeed in this role, you'll need:

  • Exceptional communication and organizational skills

  • Ability to thrive in a fast-paced, high-pressure environment

  • Proficiency in Microsoft Office and strong time management skills

  • Dynamic, results-driven mindset with the ability to work independently and as part of a team

  • Strong problem-solving and decision-making abilities

  • Experience in credit hire and total loss management (desired)

Benefits and Rewards

  • Hybrid working model

  • 25 days holiday plus bank holidays

  • Wellbeing day off

  • Holiday buy scheme

  • Staff car scheme

  • Saving scheme with employer match

  • Healthcare cash-plan

  • Football season tickets (Man Utd, Man City & Sunderland FC)

  • Enhanced maternity & paternity leave

  • Enhanced sick pay

  • Free uniform and car park

  • Perkbox discounts

  • Social events and employee assistance programme

  • Cycle to work scheme, eye care vouchers, and pension scheme

How to Apply
If you are ready to contribute to our vision and meet the requirements outlined above, we would love to hear from you. Please submit your CV and cover letter detailing your suitability for this role.

Please Note
Due to the high volume of applications, only successful candidates will be contacted within 28 days. We may, however, consider you for similar roles in the future. If you require this advertisement in an alternative format, please contact us directly.

Contact Information
For any queries or further information, please contact MERJE directly.