Customer Service Advisor - Member Servicing
Vacancy Salary £22,000 + Bonus + Benefits
Vacancy Location Stockport
Overall Job Purpose
You will be required to answer high volumes of servicing and technical queries from members via telephone alongside supporting queries regarding policies and making adjustments to existing insurance plans.
Excellent administrative experience is essential to be considered for the role with strong attention to detail due to the variety of insurance products we offer. You will support and share your knowledge with team members to ensure effective solutions are found and that productivity targets are met.
- Previous experience working within Administration and customer service based environment
Strong attention to detail essential
The ability to actively listen and question around our members needs to effectively find solutions in a timely manner
A good understanding of recent technology to help provide technical support for our members
Excellent verbal and written communication skills
Time management - working effectively towards targets
Passionate about delivering the highest level of customer service to our members
Adaptable, Independent and positive towards change
Working here, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you