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Member service Customer service advisor

  • Location: Stockport
  • Salary: 23000 per year
  • Job Type:Permanent

Posted about 1 year ago

  • Sector: Front-Line Talent
  • Contact: Mandy Bancroft
  • Contact Email:
  • Contact Phone: 0161 883 2768
  • Expiry Date: 06 June 2023
  • Job Ref: MB/10133 S

Customer Service Advisor - Member Servicing

Vacancy Salary £22,000 + Bonus + Benefits

Vacancy Location Stockport

The Vacancy

Overall Job Purpose

You will be required to answer high volumes of servicing and technical queries from members via telephone alongside supporting queries regarding policies and making adjustments to existing insurance plans.

Excellent administrative experience is essential to be considered for the role with strong attention to detail due to the variety of insurance products we offer. You will support and share your knowledge with team members to ensure effective solutions are found and that productivity targets are met.

About You

      Previous experience working within Administration and customer service based environment

Strong attention to detail essential

The ability to actively listen and question around our members needs to effectively find solutions in a timely manner

A good understanding of recent technology to help provide technical support for our members

Excellent verbal and written communication skills

Time management - working effectively towards targets

Passionate about delivering the highest level of customer service to our members

Adaptable, Independent and positive towards change

About Us

Working here, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you