Lead Generator (FNOL Claims)
This company is seeking a Lead Generator (FNOL Claims) to join their team. The successful candidate will be responsible for handling First Notification of Loss (FNOL) claims and assessing eligibility from credit services. The role requires effective prioritization of workload to ensure claims are dealt with efficiently and risk is managed. The Lead Generator will be the first point of contact for customers and working partners, actively seeking out and looking to resolve issues before escalations or rejections.
Job Requirements:
Claims handling experience (preferred)
Experience in working in Insurance (preferred)
Excellent customer service skills
Object handling and difficult conversations
Problem Solving
IT Literate (Including all office platforms)
Ability to prioritize, great organization skills, good listening skills, work on own initiative
Money hungry (Uncapped commission, Top earner OCT £6k!)
Attention to detail
Flexibility dealing with changing demands and new processes
Job Responsibilities:
Handle First Notification of Loss
Assess liability and conduct liability investigations to ensure recoverability of the claim is maximized and business and customers risk is limited
Effective prioritization of workload to ensure claims are dealt with efficiently and risk is managed
Be the first point of contact for customers and working partners
Actively seek out and look to resolve issues before escalations or rejections
Meet monthly KPI targets
Ensure data input is accurate and ensure data is maintained on handled cases
Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR, and FCA compliance
Job Details:
Job Title: Lead Generator (FNOL Claims)
Job Type: Permanent
Location: Manchester
Salary: £22,500 DOE +Uncapped Commission
Working Hours: Monday - Thursday 10-7pm & Friday 10-5pm with a requirement to work one Saturday in a month 12-3pm
Benefits: 28 Days Holiday
Company Pension Scheme
On Site Gym
Health Insurance (Rapid Doctors appointments! +no excess)
Weekly and Monthly Incentives and staff nights out
Super Buzzy environment!