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Lead Generator (FNOL Claims)

  • Location: Manchester
  • Salary: £22500 Plus Uncapped commission (up to £6k per month) per year
  • Job Type:Permanent

Posted 3 months ago

  • Sector: Front-Line Talent
  • Contact: Mandy Bancroft
  • Contact Email: mbancroft@merje.com
  • Contact Phone: 0161 883 2768
  • Expiry Date: 20 December 2023
  • Job Ref: MB/11134

Lead Generator (FNOL Claims)

This company is seeking a Lead Generator (FNOL Claims) to join their team. The successful candidate will be responsible for handling First Notification of Loss (FNOL) claims and assessing eligibility from credit services. The role requires effective prioritization of workload to ensure claims are dealt with efficiently and risk is managed. The Lead Generator will be the first point of contact for customers and working partners, actively seeking out and looking to resolve issues before escalations or rejections.

Job Requirements:

  • Claims handling experience (preferred)

  • Experience in working in Insurance (preferred)

  • Excellent customer service skills

  • Object handling and difficult conversations

  • Problem Solving

  • IT Literate (Including all office platforms)

  • Ability to prioritize, great organization skills, good listening skills, work on own initiative

  • Money hungry (Uncapped commission, Top earner OCT £6k!)

  • Attention to detail

  • Flexibility dealing with changing demands and new processes

Job Responsibilities:

  • Handle First Notification of Loss

  • Assess liability and conduct liability investigations to ensure recoverability of the claim is maximized and business and customers risk is limited

  • Effective prioritization of workload to ensure claims are dealt with efficiently and risk is managed

  • Be the first point of contact for customers and working partners

  • Actively seek out and look to resolve issues before escalations or rejections

  • Meet monthly KPI targets 

  • Ensure data input is accurate and ensure data is maintained on handled cases

  • Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR, and FCA compliance

Job Details:

  • Job Title: Lead Generator (FNOL Claims)

  • Job Type: Permanent

  • Location: Manchester

  • Salary: £22,500 DOE +Uncapped Commission 

  • Working Hours: Monday - Thursday 10-7pm & Friday 10-5pm with a requirement to work one Saturday in a month 12-3pm

  • Benefits: 28 Days Holiday

  • Company Pension Scheme

  • On Site Gym

  • Health Insurance (Rapid Doctors appointments! +no excess)

  • Weekly and Monthly Incentives and staff nights out

  • Super Buzzy environment!