Quality & Training Coach
Monday - Friday 35 Hours PW, Permanent, Flexible working patterns
Annual Salary: £27,000 - £32,500 Dependent on experience
Do you have experience as a Coaching/Training advisor in the insurance industry?
If you are an experienced Claims Trainer and Auditor and are seeking a new challenge with a forward-thinking company that will fully support your career progression and reward your achievements, this could be exactly what you are looking for!
Quality & Training coach responsibilities:
Coordinate initial training for new recruits.
Develop, maintain and deliver training programmes and CPD.
Identify and address training needs within the team.
Provide point of contact for referral
Assist in the development of claims handling procedures and processes for all Motor Claims teams e.g. first notification, third party, personal injury
Carry out Audits on specific areas and claims staff to provide feedback on current performance levels and identify areas for personal development.
Coach and mentor colleagues and provide support and advice on a daily basis Promote the development of colleagues.
Attend training to develop own relevant knowledge, techniques and skills.
What we look for:
Sound knowledge of motor claims handling practices.
Experience in a senior role within Motor Claims and/or insurance background
Proven ability to mentor, coach and inspire.
PC Literate - experience of MS Word, Excel, Access and Outlook
Generous holiday allowance increasing with length of service.
Birthday day off and half-day off for seasonal shopping.
Holiday sell scheme.
Contributory Pension Scheme
Discounted sports and social activities
Support with industry-relevant qualifications
Free on-site parking
Casual dress code, free allocation of branded clothing.
Cycle to work scheme.
A cash bonus for going above and beyond.
Trained mental health & first-aid staff on-site. Plus, much more!