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Dispute Resolution Officer

  • Location: Lancashire
  • Salary: c.£40,000 + Benefits per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Compliance
  • Contact: Sam Anderson
  • Contact Email: sanderson@merje.com
  • Contact Phone: 0161 883 2765
  • Expiry Date: 10 April 2024
  • Job Ref: SA/10969 La

Dispute Resolution Officer 

Our clients are an exciting, forward-thinking brand in financial services. They are looking for a Dispute Resolution Officer to join on a full-time, permanent basis, reporting to the Compliance Manager.

The role is majority home based with 1 day a week in the Lancashire office for meetings.

Role Responsibilities

  • Assisting the Compliance Manager to ensure business is compliant with regulations.

  • Promoting a positive compliance culture.

  • Deliver excellent customer service and efficient complaint resolution.

  • Responsible for acknowledging, investigation and responding to complaints in accordance with the associated regulation and internal expectations.

  • Responsible for the organisation of complaint records, ensuring all compliance logs are kept up to date.

  • Assist with the delivery of the Compliant Management Framework.

  • Engage in problem solving and analysis.

  • Ensure the customer is at the forefront of all actions undertaken.

  • Liaise with clients, lenders, regulators, and management.

  • Staying up to date with relevant regulations, guidance, and best practice.

Key Skills & Experience

  • Experience of working in an FCA regulated financial services business.

  • Proven ability to interpret regulatory requirements and communicate them effectively.

  • At least 2 years previous experience working in a Complaints role.

  • Knowledge of FCA regulatory requirements (particularly CONC and DISP) pertaining to the sale of consumer finance and/or general insurance.

  • Experience in liaising with the Financial Ombudsman Service and The Motor Ombudsman.

  • Experience in compiling complaint related FCA RegData returns.

  • Knowledge of TCF and the NEW Consumer Duty is desirable.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact MERJE directly.