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Customer Service Advisor – Temp to Perm

  • Location: Manchester
  • Salary: 19,500 per year
  • Job Type:Temporary

Posted about 1 month ago

  • Sector: Customer Contact
  • Contact: Lucy Waddock
  • Contact Email: lwaddock@merje.com
  • Expiry Date: 19 November 2021
  • Job Ref: LW/17810

​Salary: £19500

Start Date: November

Location: Manchester City Centre (1st 3 weeks based near Salford Quays)

Hours: 39 hpw between 7.30am and 7.30pm, 3 weekends in 6

Excellent Opportunity if you are looking to get into a Customer Service role. No call centre experience required, as full training is provided. We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service. You will be subject to a criminal record check and 5 years of referencing.

Job Description:

This is an exciting opportunity to join a global company as an Inbound Customer Service Advisor, supporting business and residential customers via inbound calling.

Responsibilities:

• Taking inbound calls from businesses and residential properties to book in engineers

• Booking jobs with engineers

• Updating jobs in the system

• Providing an excellent customer service

• Updating notes in the in-house system

• Signposting to different teams where required

• Being a reliable and committed member of the team

Skills:

• Excellent communication skills

• Excellent customer service skills

• Strong work ethic

• Good IT skills

• Promote team spirit