Customer Service Advisor (Home Based working)

Hours:                   Permanent positions full time  (35 hours per week, 5 x 7 hour days per week)
Shifts:                   All shifts are flexible as required between 8am – 6pm, Monday – Friday


Our customers are the most important part of our business and as a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge?

We are expanding and have an exciting opportunity for enthusiastic team members to join the customer service team.  You will part of a team of fellow work from home Customer Service Advisors, who you will meet up with a couple of times a year. You will need to be organised and manage your time effectively in this work from home position. If you are an exceptional customer focused person, then you should consider this role.  

You will be responsible for answering enquires from our residents and other internal and external providers regarding Maintenance repair or Housing Management issues, so experience in delivering excellent customer service is essential.

It is essential you have excellent customer service, have effective communication skills, be a competent influencer and have strong IT skills. Previous experience of a target focused high volume telephone contact environment is desirable.

Applicants shortlisted will be scheduled a short telephone interview on either: 4th,5th or 6th December 2018

If shortlisted at this stage you will then be invited to an assessment day on either the 11th, 12th or 13th December 2018, which will be held in Sale

If you are looking for a challenging and rewarding role with the opportunity to progress, this is an ideal role for you!

Successful candidates must be available to complete 4 weeks of training where the hours will be 9am – 5pm from the 14th January 2019 through to 8th February 2019. This training will be held in Sale. During this time you will have some work at home days alongside classroom training.

For the week commencing 28th January 2019 you will need to provide:

  • Suitable quiet workspace, a spare room or office is ideal
  • A desk and appropriate chair
  • A broadband connection speed that is 2Mb or above – this must be a wired connection (wireless is not possible)
  • A working land line that will be dedicated to work during operational hours
  • A telephone socket in the same room as the work space

We will provide:

  • A telephone handset
  • A telephone headset
  • Mouse and keyboard
  • A Computer device and monitors

You will be required to attend training and meetings at the office in Sale, as and when required by the business.