Customer Service Advisor
Full time / permanent
Monday - Friday
£20,000 + annual bonus
Are you passionate about delivering a world class customer service?
Do you want to join a business that is growing and offering excellent opportunities for progression?
Originally founded in Leeds over 100 years ago our client specialise in the manufacturer of bespoke timber furniture. At present, they currently employ over 150 permanent staff across two large sites in Leeds, their business has retained its heritage as a proud UK manufacturer and continues to flourish. The company is now committed to an ambitious 5-year vision with plans to double its turnover and re-define and strengthen its position as the brand leader across all its market sectors.
Customer Service Advisor Responsibilities:
Taking ownership of inbound customer calls and service enquires by phone, email and webchat
Direct contact with customers, resolving each query and delivering customer excellence
Using our internal IT systems to resolve sales and customer service queries
Supporting the team to meet customer demand
Understanding customer requirements to provide accurate quotes in a timely manner
Deliver a VIP service through customer interaction
Customer Service Advisor Benefits:
Structured induction and training plan
Ongoing coaching and development with regular one-to-one interaction
Regular performance reviews
Be part of an expanding Contact Centre delivering service excellence
Fun and positive environment with a team mentality
28 days holiday with the option to purchase 5 additional days
Staff Discount across all brands
Free off-site parking
Daily catering onsite
Interested in knowing more about this Customer Service Advisor role?