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Customer Service Advisor

  • Location: Warrington
  • Salary: 23500-25000 per year
  • Job Type:Permanent

Posted 3 months ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Contact Email: lwaddock@merje.com
  • Contact Phone: 0161 883 2740
  • Expiry Date: 15 January 2024
  • Job Ref: LW/11162

Customer Service Advisor

Salary:                £23000- £25000 DOE

Location:            Warrington

Hours:                 37.5 Hours Monday - Friday 9am-5pm & 8am-4pm- Option to work from home 3 days per week, once fully trained.

Job Description:

This is an exciting opportunity for a Customer Service Advisor to join a successful customer service team, providing worldwide customer service and support to customers and sales representatives.  You will have a strong administrative background along with a keen eye for detail and a passion for providing an exceptional level of customer service.

Responsibilities:

  • Taking incoming calls from customer with product/order enquiries
  • Outbound calls to customers and sales representatives with order ETA's
  • Order entry using an in-house system
  • Invoice queries
  • Mailbox management
  • Liaising with internal and external departments
  • Providing a high level of customer service

Skills:

  • Able to work well on own initiative or as part of a team
  • Proficient with MS Office
  • Able to prioritise and organise a busy workload
  • Methodical and structured organization skills
  • High level of oral, written and interpersonal communication skills
  • Previous Customer Service Experience