Back to Job Search

Customer Service Advisor

  • Location: Bolton
  • Salary: £22500 per year
  • Job Type:Permanent

Posted 7 months ago

  • Sector: Front-Line Talent
  • Contact: Mandy Bancroft
  • Contact Email: mbancroft@merje.com
  • Contact Phone: 0161 883 2768
  • Expiry Date: 13 December 2023
  • Job Ref: MB/11116

Customer Service Advisor

£19,800-£22,500 Annual Salary

Monday - Friday, 8.30am-6pm, Shift patterns, occasional Saturday

Location: Bolton

Have you worked within the Insurance Sector and are looking for a new career?

The team will respond to connected car collision alerts, problem solving for the Client on behalf of the Motor Manufacturer whose reputation is in your hands at the point of need. You will be in at the beginning, on the ground implementing best in class service and fulfilment in line with the partners requirements. Emphasis is on proactive client liaison, problem solving and dealing with prestige customers.

Customer Service Advisor responsibilities:

      Provide point of contact for incoming vehicle collision alerts

Assess the fulfilment solutions applicable to the situation.

Appoint Suppliers Invoicing and Credit Control of suppliers.

Manage the Customers full expectations.

Keep Customers and other Key Stakeholders fully updated.

Consistently provide outstanding customer service, ensuring the process is as stress-free as possible for the customer.

Investigate complaints.

What we look for:

      Applicants must have substantial experience in customer service.

Strong Organisational and Computer skills

You will be a customer services professional, articulate, concise and able to work to deadlines with an excellent telephone manner.

You will be agile at finding solutions to meet the demands of prestige customers.

You will be required to work flexibly and be adaptable to the department's business needs and requirements.

Our Benefits:

      Generous Holiday allowance increasing with length of service.

rising to 28 days with length of service

Have your birthday off on us!

½ day off for Celebration shopping

Employer Contributory Pension Scheme

Annual Performance based Salary Review

Funded industry relevant qualifications.

subject to performance

Free on-site parking