Customer Service Advisor
£19,800-£22,500 Annual Salary
Monday - Friday, 8.30am-6pm, Shift patterns, occasional Saturday
Have you worked within the Insurance Sector and are looking for a new career?
The team will respond to connected car collision alerts, problem solving for the Client on behalf of the Motor Manufacturer whose reputation is in your hands at the point of need. You will be in at the beginning, on the ground implementing best in class service and fulfilment in line with the partners requirements. Emphasis is on proactive client liaison, problem solving and dealing with prestige customers.
Customer Service Advisor responsibilities:
- Provide point of contact for incoming vehicle collision alerts
Assess the fulfilment solutions applicable to the situation.
Appoint Suppliers Invoicing and Credit Control of suppliers.
Manage the Customers full expectations.
Keep Customers and other Key Stakeholders fully updated.
Consistently provide outstanding customer service, ensuring the process is as stress-free as possible for the customer.
What we look for:
- Applicants must have substantial experience in customer service.
Strong Organisational and Computer skills
You will be a customer services professional, articulate, concise and able to work to deadlines with an excellent telephone manner.
You will be agile at finding solutions to meet the demands of prestige customers.
You will be required to work flexibly and be adaptable to the department's business needs and requirements.
- Generous Holiday allowance increasing with length of service.
rising to 28 days with length of service
Have your birthday off on us!
½ day off for Celebration shopping
Employer Contributory Pension Scheme
Annual Performance based Salary Review
Funded industry relevant qualifications.
subject to performance
Free on-site parking