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Customer Service Advisor

We have an exciting opportunity to join a growing Customer Service Team.  You will be responsible for handling inbound customer service enquiries and retentions.

You will be dealing with enquiries such as:

  • General Account Enquiries
  • Customer Renewals
  • Cancellation Requests
  • Customer complaints
  • Change of Address
  • Change of Account Details
  • House Moves
 

The Role:

  • Working within a lively contact centre, having great conversations with our customers
  • By delivering excellent customer service you will expected to provide a world class service for the customer
  • Using a consultative approach to resolve customer issues
  • Listening and understanding our customers to ensure we deliver a tailored solution
  • Working as part of a team to add value to our business
  • Striving to achieve your personal best through quality targets

 

About You:

  • We are looking for individuals who have a passion for customer service
  • It would be desirable for you to have worked in a regulated/compliance environment
  • You must be a self-motivated, resilient individual, who can adapt within a fast paced environment
  • You will need to be able to evidence 100% commitment to the role
  • Strong written and verbal communication skills are required