Customer Sales Advisor
£24,000 + Bonus
9am-7pm Monday to Thursday, 9am-6pm Friday and 9am-5:30pm Saturday (1 in 4 Saturdays) 37.5 hours per week.
Do you enjoy working in a fast paced customer driven working environment?
Are you a people’s person with excellent communication skills?
This is YOUR chance to join a rapidly growing business that is based in Petersfield. You will be working for an award winning business that won multiple awards during 2021. With thousands of 5 star reviews online, you will be joining a business that really cares about its customers, a business that constantly strives to deliver a world class customer experience.
As a Customer Sales Advisor you will play a key role in managing the relationship with customers who have applied for shown interest in our services via the website or our direct sales line. You will also be responsible for processing online applications via our website as well as managing applications via inbound calls, ensuring that we are always providing a good customer experience.
Customer Sales Advisor Responsibilities:
· Communicate with customers throughout the application process, via telephone and email.
· Outbound calling to new and existing customers through various marketing campaigns to help grow our direct customer base.
· Work with internal customers in accordance with company underwriting policy.
· Manage inbound calls from customers and dealers to discuss specific applications.
· Ensure we manage customers’ expectations regarding time scales for delivery and completion.
· Liaise with dealerships and third-party finance companies to gain the information we require to reach a successful completion.
· Generate documents to both customer and dealership and dealing with any queries/questions regarding invoicing figures.
· Complete the deal and inform the customer that the funds have been released
· Adhere to the FCA Conduct rules
Customer Sales Advisor benefits:
· 33 days holiday increasing with length of service
· Bonus scheme involved
· Free parking
· Enhanced maternity, paternity and adoption pay scheme
· Hybrid working
· Life insurance
· Paid professional courses
· On-site gym with fitness coaching
· Free access to the Thrive App
· Health Assured Employee Assistance Program
· Colleague forums
· Perks for Work discount scheme
· National Rail season ticket loan
· Stock purchase schemes
Interested in knowing more about this Customer Sales Advisor role?
CLICK APPLY & we will be in touch immediately