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Customer Renewals Advisor

  • Location: Stockport
  • Salary: £21,000 rising to £22,000 (£33,400 OTE) per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Mandy Bancroft
  • Expiry Date: 25 September 2022
  • Job Ref: MB/19487

Monday to Friday 9am - 5.30pm

We’re looking for energetic, customer focused individuals to join a busy customer renewals team. Our client offers an unrivalled benefits package, as well has a great culture and even free lunch and breakfast!

My client believes in a healthy work life balance and go above and beyond for their staff and customers. You will be taking calls from existing customers regarding their policies and aiming to renew and retain their business. We are looking for excellent communicators who thrive on working in fast paced environments.

Role Responsibilities

•Taking inbound calls from our existing customers, answering queries about their product, and assisting with any challenges the customer is facing with the aim of retaining their business.

•Reminding our customers of the benefits available to them, promoting the Business Programme.

•Assisting customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc.

•Working to individual targets and maintaining an excellent level of service.

Benefits:

•Starting salary of £21k, rising to £22k after probation

•Competitive bonus structure, with OTE of £33,400

•Opportunity for hybrid working, between home and our Stockport office.

•25 days holiday + bank holidays

•Extensive training and development

•Private Health Insurance

•Access to Business partners and rewards such as: Apple watch, Amazon Prime, Cinema Tickets and many more.

•Opportunity to go on a holiday of a lifetime for our star performers.

You’ll have the following-

•Great communication skills

•Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems.

•Reliable and focused, bringing the best version of yourself to work every day and you’ll have the drive to work hard.

•Someone who enjoys having something to work towards through our monthly performance measures

•Self-motivation and the drive to work hard even on challenging day

•Ownership of tasks including resolution of any issues that might arise

Desirable;

Experience of working in a Customer Services role is desirable but if you have the natural traits we need then we can help you develop that experience through training and coaching.

If you think this is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challenge and willing to work hard, we’d love to hear from you.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact MERJE directly.