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Customer Complaints Advisor

  • Location: Manchester
  • Salary: £22,000 - £25,000 per year
  • Job Type:Permanent

Posted 16 days ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Contact Email: lwaddock@merje.com
  • Expiry Date: 02 June 2022
  • Job Ref: LW/18183A

​Hours: Monday – Friday 9-5 (4.30 finish Friday)

Salary: 19-21K DOE

We have a fantastic opportunity for a motivated and customer focused individual to join a Complaints Management Team as a Customer Complaints Advisor.

As a Customer Complaints Advisor within our online retail operation, you will take ownership of your customers’ dissatisfaction and do everything you can to resolve any issues that arise whilst enabling and encouraging a future trading relationship. You will ensure that you achieve fair outcomes and ensure you adhere to our regulatory responsibilities.

What we are looking for:

•We need someone who can fully investigate complaints and articulate responses in writing and over the phone

•We want someone who can identify potential customer vulnerability and treat all customers fairly

•We are looking for someone who can recognise and identify opportunities to improve processes and our customer journey

•We want someone with a passion for customer service with good investigation skills

•We need someone with excellent interpersonal skills and who can live and breathe our vision and values, putting our customers first

•We are looking for someone who can work on their own but also part of a well-connected team

Your daily role will be:

•Managing your own workload to ensure deadlines and regulatory timeframes are observed

•Delivering exceptional customer service in a challenging environment, with a positive and pro-active approach to complaint handling

•Handle customer complaints, calmly, fairly and efficiently

•Building relationships to support effective complaint handling for our customers

What We Can Offer You:

•A competitive salary of up to £21,000

•Incredible colleague discount

•Hybrid working! Enjoy working in the comfort of your own home and also with your team in our vibrant office in the heart of Manchester (After 3 months)

•Annual bonus scheme

•Monday – Friday, 9am – 5pm (No weekends)

•32 days holidays including bank holidays with the option to buy an additional 10 over the year

•Company pension

•Life Assurance and Private Medical Insurance

•Local restaurant discounts across Manchester’s Northern Quarter