Commercial Property Claims Handler

Monday - Friday 9am - 5pm 

Permanent - Full Time

Location: Gloucester (Hybrid)

The Senior Commercial Claims Handler is responsible for the validation, investigation, negotiation and fulfilment of Commercial claims. They will proactively resolve outstanding investigations in order to choose the optimum settlement route, optimising revenue generation and/or cost control opportunities. These functions have end-to-end ownership and accountability for a claim.

Commercial Property Claims Handler responsibilities:

Triage of new technical and/or large claims including Property, Subsidence, Environmental, Liability Claims; Injury and Motor.

End-to-end claims handling of retained technical claims.

Identify and manage potential fraudulent claims.

Investigate/negotiate indemnity and liability and identify potential recovery opportunities.

Handle litigated cases requiring legal intervention, utilising in-house and panel lawyers.

Identify own and manage risk(s) involved in running our business appropriate to my role, in line with the risk framework.

Robust control of indemnity spend and reserving, through effective negotiation.

Manage Customer and Third-Party expectations throughout the lifecycle of the claim.

Maximise revenue generation/cost control/recovery opportunities to negotiate the optimum claim settlement.

Adhere to regulatory timescales and guidelines.

Technical mentor/referral point to enhance capability development.

Keeping the customer experience at the heart of everything we do, ensuring adherence at all times to the principles of TCF.

Successful achievement of all business targets as set out within departmental measures.

Remain within the agreed risk and regulatory constraints ensuring awareness of policy and procedure (Code of Conduct, Absence, Health & Safety, i-learn etc).

Develop self; ensuring professional/technical knowledge is up-to-date and identifying opportunities to learn new skills that will enhance capability.

To contribute to Continuous Improvement for your team, department and customers.

Adherence to Non-Reportable Complaint process, minimising risk of becoming Reportable.

End-to-end handling of own caseload of technical and large claims up-to a value of £100,000.00.

Supporting technical development of colleagues within the department

Undertaking monthly internal audits/reviews for compliance and departmental development.

What we look for:

Proven experience in end-to-end claims handling, demonstrating a comprehensive understanding of the Commercial Property Claims process.

The ability to negotiate effectively to achieve optimal claim settlements.

Proven experience working within Insurance Claims

A passion for delivering good customer outcomes.

Competent in using Microsoft packages such as Outlook, Teams, Word and Excel