Collections Advisor

Salary: Up to 22K + bonus up to £900 per month              

Job Description:  This is an exciting opportunity for an experienced Collections Advisor to join a dynamic collections team in CheadleYou will be responsible for collecting payment from customers who have fallen into arrears with their loan repayments, whilst also delivering an exceptional customer experience.

Key responsibilities include:

  • Outbound telephone communication to Customers and their Guarantors
  • Taking inbound calls
  • Identifying the reasons why customers are unable to maintain their loan repayments
  • Collecting immediate repayments
  • Negotiating payment plans that are appropriate to customers circumstances
  • Take ownership of accounts in arrangement to bring the account out of arrears
  • Treat each customer as an individual
  • Achieve quality and KPI targets as set by the business

The Person:

  • Experience of working in a B2C collections role required
  • Experience / knowledge of the Guarantor Loan industry is desirable
  • Experience of working in Debt Management or Collections is desirable

Skills & Behaviours:

  • Passion for excellent customer service
  • Prioritise and manage own workload
  • Flexible approach
  • Excellent communication skills with the ability to build rapport
  • Empathetic to customer circumstances, providing reassurance to customers who may be in difficult circumstances
  • Self-motivated and pro-active
  • Accuracy and attention to detail
  • Professional approach

Core Values:

  • Honesty
  • Integrity
  • Trustworthy
  • Teamwork

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.