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Appeals Handler

  • Location: Manchester
  • Salary: £20,000 per year
  • Job Type:Permanent

Posted about 1 year ago

  • Sector: Front-Line Talent
  • Contact: Connor Partridge
  • Expiry Date: 09 April 2023
  • Job Ref: CP/10059

Monday-Friday working hours between 8am-5pm

Do you have a passion for providing a world class customer service?

Are you looking to join a business that will be growing over the next 12 months?

As part of our growth plans, we are looking to strengthen our Appeals Handling team based from our offices in Manchester, Denton.

We are now looking for an Appeals Handler to join our busy team. This role will be a hybrid position.

Duties as a Appeals Handler:

The role involves working within our Appeals Team handling and responding to written appeals.

Analysing case by case data, liaising with clients and collating the relevant written response.

You will also operate a customer service phone line to provide advice on how to appeal and give updates on existing appeals/outcomes.

To be a successful Appeals Handler:

Good written and verbal communication skills.

Ability to self-motivate and manage your own workload.

Good problem solving, critical thinking, reasoning and decision-making skills.

Accuracy and attention to detail.

Speed of thought and decision making.

Computer experience – a good understanding of outlook, excel and word is required.

Appeals Handler Benefits:

Pension scheme

Monthly incentives

29 days holiday (including bank holidays)

Recognition events

Ongoing training

Charity days

In house refreshments

Training will be provided - requested to work 9am to 5pm during the training period.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Please click APPLY if you are interested in this role?