Transformation roles are critical to how businesses function in the Customer Contact sphere because they ensure that a team is able to perform efficiently, which in turn results in a better custome...
Talking Senior Ops & Contact Centre Roles with Natasha Copitch
We chat all things Customer Contact recruitment with Senior Resourcer Natasha CopitchIn our latest MERJE Markets instalment, we get the lowdown about the latest insights across our Customer Contact...
We’re absolutely delighted to announce that MERJE will be attending this years’ British Bank Awards! It’s been some time since our team has been able to get together with our brilliant clients and...
A fantastic night was had by all at the Call Centre Management Association's 26th UK National Contact Centre Awards!We were once again a proud sponsor and enjoyed a lively evening of recognition, c...
MERJE is once again a proud sponsor of the UK National Contact Centre Awards!Organised by the Call Centre Management Association (CCMA), the longest running and largest awards in the UK are now in ...
World Youth Skills Day 2021: Useful information for employers and young people
World Youth Skills Day takes place on June 15 and is an occasion which affords an opportunity for training institutions and businesses to acknowledge the importance of equipping young people with s...
MERJE Meets: Nick Cherry - COO at Phillips & Cohen Associates, Ltd
Our MERJE Meets series continues with this great conversation with Nick Cherry, Chief Operating Officer of Phillips & Cohen Associates, Ltd.Nick’s 25-year career has seen him develop a wealth ...
We’re very pleased to announce the addition of Melissa Hughes to our Customer Contact & Front-Line Talent team. Melissa joins us as she approaches her 2-year anniversary of working in recruitm...
Customer Contact: Choosing the best outsourcing partner
When selecting an outsourcer to manage or scale your operations, it is vital to choose one which is the right fit for your business's specific needs, particularly in the Customer Contact arena.Ali...
MERJE Markets - Barry McDonald, our new Business Manager for Scotland tells us all about his newly created role at MERJE and how he plans to conquer the Scottish market
Barry McDonald recently joined MERJE as our first Business Manager for Scotland in order to support the business as part of our ambitious growth plans.This comes as we strategically aim to strengt...
Barry McDonald joins MERJE as Business Manager for Scotland to support the business in its ambitious growth plans as it strengthens its standing in this strategically important territory. This com...
Join us at the 'Advances in measuring Customer Experience in the Contact Centre' briefing
UPDATE: We have been closely following the government restrictions and recommendations regarding the COVID-19 coronavirus outbreak and, due to concerns for the health and safety of our guests, we h...
MERJE is sponsoring the European Contact Centre & Customer Service Awards 2019
MERJE is once again supporting the European Contact Centre & Customer Service Awards (ECCCSAs), taking place in London's Evolution on 26th November.Organised by the Call Centre Management Assoc...
Our specialist Customer Contact recruitment team focuses on permanent and contract recruitment across all sectors, covering mid-to-senior management Contact Centre, Business Transformation and Oper...
Mental Health Awareness Week: Raising money for MIND and the journey to the Ultra-Marathon
It’s Mental Health Awareness Week and as one of MERJE’s employees is currently raising money for MIND, the mental health charity, we thought this would be a great opportunity to discuss his epic ch...
See you at the UK National Contact Centre Awards 2019!
The CCMA UK National Contact Centre Awardswill be taking place on Tuesday 14th May at The Brewery in London. Once again, we are a proud sponsor of the gala dinner, which is in its 24th year and rec...
The Customer Contact Team at MERJE can’t wait to exhibit at the Call & Customer Contact Expo 2019. It’s a great opportunity for us to network with individuals that shape the industry we work in...
See you at Stand 948 at the Call & Contact Centre Expo
Our Customer Contact and Front-Line Talent teams will be at the Call & Contact Centre Expo on 27th and 28th March 2019.Taking place at Excel London, the Expo is Europe’s leading call and contac...
MERJE is exhibiting at the Utility Week Consumer Debt Conference
MERJE will be at the Utility Week Consumer Debt Conference in Birmingham on 28th February to discuss Collections and Credit recruitment in the Utilities sector.Darragh Lee and Eleanore Sykes will b...
Effective recruitment planning, volume Contact Centre recruitment and wellbeing were all in the spotlight at MERJE and CCMA networking event
MERJE co-hosted a networking event with the Call Centre Management Association (CCMA) on 31st January called ‘Attracting & Retaining Top Contact Centre Talent’.The early-evening event took plac...
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