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Plain (27)
How to secure a job in sales

Lauren Dono, expert sales recruiter, shares her advice on how candidates can stand out from the crowd when applying for sales jobs in 2024. ​When you look for that next great job opportunity, you’...

Customer Contact
Front-Line Talent
Candidates
Plain (23)
Claims Handler Career Guide

Everything you need to know about the claims handler career path, from skills and qualifications to future progression and where it can lead to…Insurance claims handlers are involved in managing a ...

Customer Contact
Front-Line Talent
Markets
Plain (25)
MERJE Markets: Catch up with Mandy Bancroft

​Mandy has more than 10 years’ worth of experience in the world of employment, ranging from training to full 360 degrees recruitment. She has been nicknamed the ‘Networking Ninja’ in previous roles...

Front-Line Talent
Customer Contact
What Makes a Good...
Plain (24)
What makes a great sales manager?

A great sales manager is a complex blend of skills and traits that go beyond just being a good salesperson themselves. There are a range of traits and skills which contribute to the success of a sa...

Candidates
Customer Contact
Front-Line Talent
Plain (26)
What skills do I need for a career in Claims?

Mandy Bancroft, expert insurance and claims recruiter​, shares her advice on the transferable skills which will help candidates in their search for a new claims job​​A career in claims demands a un...

Customer Contact
Front-Line Talent
Markets
Plain (22)
MERJE Markets: Catch up with Sally Brearley

Time to catch up with Sally Brearley on all things customer service, contact centre, complaints, and collections recruitment.Managing Consultant Sally was instrumental in launching MERJE’s thriving...

Front-Line Talent
Customer Contact
Clients
Plain (28)
How to hire your sales team

​Our guide to identifying - and winning over - the best Sales talentIf your business is experiencing growth, you’ll no doubt need to increase your workforce to reach more existing and potential new...

Customer Contact
Events
Call Contact Centre Expo 2023
Look out for MERJE at the Call & Contact Centre Expo 2023

Neil Johns and Barry Mcdonald will be joining thousands of call centre and contact centre experts this year at the Call & Contact Centre Expo UK 2023, taking place on 29-30 November 2023 at ExCeL L...

Meets
Customer Contact
Plain (2)
MERJE Meets: Peter Stanyard - Multi-Site Operational Lead

I​n our latest MERJE Meets - which comprises interviews based on expert market insights from a host of senior business leaders - we caught up with Peter Stanyard. Peter is the Multi-site (UK & Offs...

MERJE News
Credit Risk & Analytics
Customer Contact
MERJE recognised for excellent recruitment support within the credit and collections industries
Winners! Recruitment Partner of the Year at the Credit Awards 2023

​We're overjoyed to have won the award for Recruitment Partner of the Year at the Credit Awards once more. This is the third time we’ve taken home the top prize in this category, which recognizes e...

Risk Management
Credit Risk & Analytics
Front-Line Talent
Article Headers Merje (88)
2023 Jobs on the Rise

​MERJE specialisms align with the 2023 LinkedIn Jobs on the Rise listThe 2023 LinkedIn Jobs on the Rise list was revealed earlier this year, showcasing the 25 fastest-growing job titles over the pa...

Customer Contact
Business Change & Transformation
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Critical job roles in operational transformation

Transformation roles are critical to how businesses function in the Customer Contact sphere because they ensure that a team is able to perform efficiently, which in turn results in a better custome...

Customer Contact
Markets
Article Headers Merje (48)
Talking Senior Ops & Contact Centre Roles with Natasha Copitch

We chat all things Customer Contact recruitment with Senior Resourcer Natasha CopitchIn our latest MERJE Markets instalment, we get the lowdown about the latest insights across our Customer Contact...

Events
Credit Risk & Analytics
Customer Contact
Article Headers Merje (41)
Who is Britain's Best Bank?

​We’re absolutely delighted to announce that MERJE will be attending this years’ British Bank Awards! It’s been some time since our team has been able to get together with our brilliant clients and...

Events
Customer Contact
Front-Line Talent
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Congratulations to the 2021 Winners!

A fantastic night was had by all at the Call Centre Management Association's 26th UK National Contact Centre Awards!We were once again a proud sponsor and enjoyed a lively evening of recognition, c...

Events
Customer Contact
Front-Line Talent
Uk National Awards Banner Website December 2020
UK National Contact Centre Awards: See you there!

MERJE is once again a proud sponsor of the UK National Contact Centre Awards!Organised by the Call Centre Management Association (CCMA), the longest running and largest awards in the UK are now in ...

Insights
Candidates
Clients
Wysd 2021 Banner
World Youth Skills Day 2021: Useful information for employers and young people

World Youth Skills Daytakes place on June 15 and is an occasion which affords an opportunity for training institutions and businesses to acknowledge the importance of equipping young people with sk...

Meets
Customer Contact
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MERJE Meets: Nick Cherry - COO at Phillips & Cohen Associates, Ltd

​Our MERJE Meets series continues with this great conversation with Nick Cherry, Chief Operating Officer of Phillips & Cohen Associates, Ltd.Nick’s 25-year career has seen him develop a wealth of e...

MERJE News
Front-Line Talent
Customer Contact
Welcome Melissa Hughes
Welcome to MERJE - Melissa Hughes

​We’re very pleased to announce the addition of Melissa Hughesto our Customer Contact & Front-Line Talent team. Melissa joins us as she approaches her 2-year anniversary of working in recruitment, ...

Insights
Customer Contact
Outsourcing Poll Results
Customer Contact: Choosing the best outsourcing partner

​When selecting an outsourcer to manage or scale your operations, it is vital to choose one which is the right fit for your business's specific needs, particularly in the Customer Contact arena.Ali...