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MERJE Customer Contact, CCMA

As a specialist recruiter for Senior Contact Centre Management roles, we are delighted to be sponsoring the Business Improvement Manager Award at the UK National Contact Centre Awards, organised by the Call Centre Management Association (CCMA).

Taking place at The Brewery in London on Tuesday 16th May, the awards celebrate the achievements of individuals and teams in our industry who are working to make their contact centres professional and industry-leading. The Business Improvement Manager Award will go to an individual who delivered an initiative that has brought about a significant improvement in the Contact Centre operation.

The nominees for the Business Improvement Manager Award, sponsored by MERJE, are:
Close Brothers
Direct Line Group
Northern Powergrid
Virgin Media
Liberata
Barclaycard
Metro Bank

The Contact Centres industry is a dynamic and exciting area to recruit for and we are thrilled to be meeting so many of the people on the night that we frequently interact with recognised by such a well-regarded event. Good luck and congratulations to all nominees who have been acknowledged by the industry as having delivered a significant improvement in their Contact Centre operation.

Neil, Alex, Darragh, Sam and Natasha from our Manchester office will be attending the award ceremony, and we will also be exhibiting at the CCMA ‘Q2 Seminar’ members’ event taking place in the afternoon, so if you are planning to attend either make sure you come over and say hello.