Monday - Friday (8.5 Hours shift between 7am-7pm)
£21,000-£23,000 Annual Salary + Benefits
Location: Wythenshawe
Do you have 12 months recent on the phone experience?
Are you looking to Progress and take your career further?
Scheduler Role:
As a Scheduler, you will be responsible for proactively managing workorders and their end-to-end journey.You will be assisting in delivering customer appointments and working with engineers to maintains SLA’s. You will also be updating engineers on their workload and keeping customer updated on any delays that may occur throughout the day.
Scheduler Duties:
Help to resolve any complaints that have been escalated in an efficient and professional manner.
Liaising with FLM and Service Managers · Escalating problems to FLM and Service Managers when needed (following the escalation process)
Review operating practices and suggest improvements where necessary.
Good written and verbal skills Ability to multi-task and work in a dynamic environment.
Look for business solutions that add value to existing and potential customers.
Good attentions to details
Following the process and guidelines that fall in line with company.
Scheduler Benefits
Cycle to work scheme.
Pension Scheme
Salary Finance Options
Life Assurance
Free Parking
Employee Shares Scheme
Please click apply if you are interested in this customer service representative role.
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
If you would like this job advertisement in an alternative format, please contact MERJE directly.