Retention Manager

  • Location


  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Job type:


  • Salary:

    £26,000 - £30,000 plus uncapped commission

  • Consultant:

    Mandy Thompson

  • Email:


  • Job ref:


  • Published:

    8 days ago

MERJE is looking to recruit a Retentions Team Manager to join our client based South Manchester. This role is a key permanent hire for the organisation, working Shifts Monday to Friday 8am-7pm and will join a thriving business to support a period of continued growth.

The role will involve leading a team of Retentions staff, ensuring a positive working environment and naturally motivating and engaging your people on a daily basis. Of course you will be a highly driven individual and at the same time be an effective mentor with outstanding coaching ability to ensure your team meet and exceed the personal and team targets set for them. Whilst you will manage performance, you will also be responsible for creating a collaborative and fun platform including any incentives allowing the team to thrive and maximise on their own results.

In addition, you will ensure all relevant GDPR, quality and regulatory standards are met at all times and find effective ways to embed this within the sales process, whilst ensuring senior management are updated with all necessary reports and performance data in a timely manner. You will be given the opportunity to drive change, use your own innovation to continuously improve processes and great business practise.

You will be a natural leader with proven credentials in running a retentions team, able to show your own commercial acumen with an ability to deal effectively with clients whenever called upon. This is a great opportunity to truly lead by example and create a high performing  team who are fully engaged and bought in to your vision. Of course you will be resilient, motivated and a great communicator who has superb management skills and can provide a seamless link between the various departments.. This is a fast paced, varied role where you will play a key part in the ongoing growth of our client. It is essential you are enthusiastic, with a strong work ethic and put quality at the heart of what you do.

This is a great new role for someone looking to further their career ,where you can work with the Senior Management Team to shape the future of your role.  Ideally you will come from a Utilities based background to ensure you have the knowledge of all regulatory requirements within the role.

Please apply online today for more information.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.