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Quality Assurance Coach

  • Location: Bury
  • Salary: £20,000 - £25,000 pa per year
  • Job Type:Permanent

Posted about 2 months ago

  • Sector: Customer Contact
  • Contact: Melissa Hughes
  • Contact Email: mhughes@merje.com
  • Expiry Date: 10 July 2021
  • Job Ref: MH/17585

If you are a shopaholic who happens to love all things Quality and Customer Care, we’ve got a fantastic opportunity for you here. On the hunt for a job? Close down the online retail tabs and put this in your shopping basket.

 A well-known and loved household brand name, a major retailer in the UK, is on the lookout for someone who can drive world class service first time, every time to their valued customer base. You will coach and develop the extensive team of Customer Care Advisors within the Multi-channel Customer Care function. So you love retail, coaching and supporting people and helping them to provide great service and you’ll get paid to do it. What are you waiting for?

Of course you’ll need to have great attention to detail, a fantastic personality, and positive attitude, of course you do, you thrive on being a role model. The key attribute here is the ability to offer constructive feedback using your outstanding communication skills to influence performance improvements. To fit right in with the superb culture in this company, it’s important that you’re naturally inquisitive, persuasive and enjoy working with a variety of people – this role is critically important to the ongoing success of the business.

Above all, this role is an opportunity to further your career away from the front line and help develop the customer superstars of the future! At the end of all this, great consumer experience is crucial, but you’ll know that being an avid consumer yourself!

If you’ve worked hard to further your career, love working in a fast paced environment and have really focused on developing people through feedback, this could be the perfect next step for you.

Some of the essentials –

  • Previous experience in a coaching and development role, maybe you’ve been a Team Leader in the past
  • You’ll be self-sufficient and able to work under pressure
  • They’ll call you the planner, organisation is your middle name

On top of a £20,000 - £25,000 salary per year, not to mention fantastic staff discounts, you’ll enjoy a great benefits package and join the Head Office of this renowned brand who really value their staff. Free staff parking and a convenient location only add to the reasons you should apply for this opportunity.

 So, if you’re looking for a new challenge in a thriving online environment and keen to make a real difference, send your CV today and let’s talk further about this fantastic new role.

 The boring (but important) bit –

£20,000 – £25,000 + Benefits

40 Hours per week

Mon – Sun, 8am – 9pm (5/7 days)

 

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.