Process Improvement manager

  • Location


  • Discipline:

    Customer Contact

  • Job type:


  • Salary:

    £40,000 - £42,000

  • Consultant:

    Natasha Copitch

  • Email:


  • Job ref:


  • Published:

    23 days ago

My client is looking for a process improvement manager to define drive delivery of projects within the Member Experience Programme which deliver the objectives of the Programme.

Responsibilities include:

  • To work across the business to publicise and build engagement in continuous improvement of the Member Experience, modelling best practice process improvement techniques.
  • Lead in the analysis, design, development and implementation of new service delivery models, business processes, organisational designs and work environments to improve services.
  • Work across the organisation in a cross functional capacity with accountability for the development of end to end member
  •  Identify and drive improvements and business change.
  •  Contribute to the development of longer term strategy and hold core responsibility for the production of key business cases for approval.

Skills and Experience

  • Extensive experience in re-engineering business processes and customer journeys.
  • A proven track record in driving tangible business process enhancements and continuous improvement in customer facing and back office operations.
  • Highly adept at analysing and subsequently presenting information, aimed at a variety of audiences including Board/SE.
  • Excellent communicator with ability to run workshops, present to large groups and work strategically with Senior Management.
  • Proven skills in problem solving and analysis, both at a strategic and operational level, undertaking research to inform new process design.
  • Demonstrable experience in Project/Change Management.