Principal Pensions Administrator

Monday - Friday  

Competitive Salary - Permanent position

Location: Manchester

Requirement: Pensions Experience

To administer occupational pension schemes in accordance with contracts to the required standards and deadlines. Responsible for day-to-day administration for a portfolio of occupational pension schemes plus responsibility for up to 5 staff.

Principal Pension Administrator responsibilities:

• Carry out complex pension administration tasks and calculations including overseeing the management of treasury and payroll in accordance with internal processes and company policies, adhering to procedures and standards regarding work and conduct.
• Accountable for ensuring the delivery of specific client/workloads.
• Managing and co-ordinating the delivery of admin projects
• Checking of non-standard correspondence and reports.
• Management of errors and complaints to ensure they are handled effectively and in accordance with agreed process.
• Supervise, train, coach and mentor staff.
• Assist team members as required and provide support to CSD Team Manager
• Check and authorise other administrators work.
• Attendance at Trustee and ad hoc client meetings as required.
• Management of pensioner payrolls, pension increases and ensure the annual notification of the lifetime allowance used is notified to pensioners in a timely manner.
• Management of trustee bank accounts.
• Management of investment of contributions.
• Assisting the client account manager with any documentation they require with carrying out their responsibilities.
• Ensure client work is processed accurately and in a timely manner within target dates.
• Prioritise work to ensure Service Level Agreements are maintained.
• Assisting CSD Team Manager with the monitoring of transactional activity for Tariff and Fixed fee clients.
• Deal with non-standard client/member queries.
• Carry out such other duties and take on additional responsibilities as may be agreed from time to time.
• To ensure timesheets are completed daily.
• To update agreed goals on a monthly basis.
• Provide feedback to CSD Team Manager on staff performance and progress against goals, highlighting any concerns to the CSD Team Manager.

What we look for:

• Usually a minimum of 5 years' experience of occupational pension scheme administration including management and or mentoring of team members
• Logical approach to problem solving.
• Process, collect and input data and information.
• Ability to prioritise workloads with conflicting importance, keeping to deadlines, agreed service levels and disclosure requirements.
• Attention to detail.
• Knowledge to perform and check complex manual calculations.
• Ability to break down and explain complex calculations in simple terms.
• Promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone.
• Confidence in providing feedback.
• Act as mentor to Senior Administrator.
• Provide positive reinforcement to motivate direct reports.
• Arrange quarterly review meetings with direct reports and ensure they are documented.

Our Benefits:

• 25 days annual leave allowance
• Private Medical insurance
• Pension Scheme
• Life Assurance
• Income Protections
• Company Bonus Scheme