My client is looking for an Operations Planning Architect to provide long term resource plans and forecasts to achieve maximum cost efficiency and support service level attainment.
Responsibilities
- Produce accurate mid and long-term workload forecasts and capacity plans to within agreed tolerances, explaining any planning variances to drive effective and focused improvements
- Seek feedback from business areas and actual performance data to inform and improve long term planning
- Ensure the Resource Planning processes deliver the most optimised plan and maximum benefit for each business area
- Ensure business drivers, assumptions and accurate data are collected, updated, agreed, revised and built into resource cycle
- Proactively deliver in-depth analysis to lead change and drive operational effectiveness and efficiency
- Analyse multiple layers of data from varying sources to constantly improve agreed levels of accuracy
- Leveraging multi-variate and root cause analysis, extract insight to continuously improve the way we plan and operate
- Support stakeholders by translating complex data and ideas into non-technical language that can be easily understood.
Skills and Experience
- Advanced Microsoft excel, Microsoft access and Microsoft PowerPoint skills – including the ability to create and understand complex formulae, link databases and create working MI Tools
- Excellent understanding of VBA programming
- Highly competent in writing VBA code including ability to understand and manipulate pre-programmed systems
- Understanding of programming languages ideally with experience of writing VBA code
- Proficient in data extraction and transformation ideally with MS SQLSRV, Oracle, AWS, and SAS
- Excellent communication skills and the ability to build strong relationships with stakeholders at all levels of the business
- Strong planning and workload management skills with the ability to prioritise and adapt to changing circumstances
- Highly numerate, with experience of gathering, interpreting and presenting complex information in a clear and concise format
- Problem solving skills
- Understanding of contact centre processes
- Understanding of operational key objectives
- Knowledge transfer skills
- Experience of planning across complex multiskilled sites including front and back office