As Head of Fraud & Financial Crime you will be responsible for all elements of Fraud Investigation and Financial Crime monitoring for the company. You will help define or improve on Financial Crime related policies, strategies, and ensure that the business has robust systems in place to minimise Financial Crime risk across their platform. You must be able to identify, create and develop innovative ways for the team to deliver their mandate to the company and other stake holders. As well as local ownership of Financial Crime procedures, you will work closely with Compliance to ensure the business remain compliant with current and future legislation, and applicable regulations. You must utilise the policy given and devise procedures that meet expectations. You will be responsible for leading and managing the team. Set, agree and deliver on key performance indicators (KPIs). Liaise, as required, with local financial industry representatives to proactively identify Financial Crime trends and organised criminal activity. Lead and guide the wider Financial Crime team on complex investigations and potential suspicious activity, and ensure they are reviewed and resolved in accordance with established procedures internal procedures and local FIU requirements. You will also be responsible for the chargebacks process, defining the policy and strategies for the business to manage exposure and work inline with Visa rules and other scheme rules that the businss must adhere to regarding dispute resolution. As it continues to grow, protecting the business and customers from Fraud & Financial Crime (F&FC) risk will be crucial. The team will be instrumental in advising and educating internal stakeholders and partners on best practice and policy, working across all functions to ensure that our systems are working to full optimisation and where required, implement improvements to minimise risks.
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