As Global Fraud Director your mission is to lead the fraud deterrence, prevention and detection capabilities in an organisation with operations in 4 continents.
This is a strategic leadership role for the company; you will be the go-to expert on fraud within the central team, and support the operational first lines of defence in functions and countries. Our client wants to provide brilliant customer experiences so this role is also very much about how fraud prevention should balance with commercial growth and stakeholder journeys through their product.
The role will have responsibility for our fraud strategy in all global markets.
Provide senior management with a holistic and detailed view of our fraud exposure and prevention KPIs. You will provide senior support to the Audit Committee and other governance forums to ensure the most accurate picture of the businesses fraud environment is communicated regularly and transparently.
You will be responsible for joining up strategies and operational experts to reduce gaps in defence and ensure a better end to end experience for customers and partners. You will also provide a single point of contact into the Product & Tech team to ensure there is a prioritised and integrated improvement pipeline.
You will be responsible for thought-leadership in the organisation and will build strong relationships with leaders around the business to both understand specific areas of concern and deliver appropriate solutions.
You will have a team of specialists in BI, Payments, Operations and Project Management. You will be responsible for talent development and succession planning.
You will be responsible for partner selection and ongoing relationship management. Ensuring contractual obligations are met and the organisation is always benefitting from the latest and best technology in this space.
Director-level depth of senior experience in fraud protection / prevention, with a proven track record of limiting and preventing commercial fraud.
Specific expertise & track record related to both payment fraud and refund/voucher abuse is essential
Understanding of fraud as it relates to a platform business, with multiple stakeholders, would be desirable
A commercial mindset, demonstrating initiative, strategic ability and keen intellect
Strong professional and personal integrity
Outstanding analytical skills and ability to manipulate data to extract insights and tell a meaningful story that provokes action
Able to set clear goals, devise plans, attend to appropriate details, meet deadlines, and inspire others to move in an established direction
Able to work well within a fast paced environment
Excellent interpersonal skills, particularly in relation to talent development and working within a complex global matrix.