Our clients are a specialised consultancy with unique expertise in risk and fraud management. We are assisting them in the search for a Fraud Specialist to support their client’s business operations across the globe. This role will join a team of specialists whose goal is to provide the first level of support in identifying and investigating potential product license abuse.
Responsibilities:
●Review and analyse high volumes of product and licensing use for indicators of fraud
●Conduct varying levels of investigation to verify product authenticity
●Process high volumes of cases autonomously and with a high level of accuracy
●Escalate cases as appropriate
●Support ad-hoc investigations across the fraud organization
●Communicate effectively with internal and external partners via email and phone
●Work with discretion and maintain the confidentiality of the company and its clients
Skills and Experience:
Essential:
●Bachelor’s degree or equivalent work experience
●2+ years of professional work experience in a high-volume investigative/problem-solving role, preferably within anti-fraud operations/trust and safety
●Demonstrated ability to identify details/patterns amid large quantities of data
●Computer literate and able to learn new programs as needed
●Able to communicate professionally across channels
●Process driven and task oriented
Preferred:
●Knowledge of, or experience with, SQL or other relational databases
●Prior experience in e-commerce, subscriptions, and product licensing
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.