Monday-Friday (occasional weekends)
Are you an experienced Customer Service Team Manager?
Are you seeking a new opportunity with an award-winning business that will allow you to grow and develop your career?
We are searching for passionate experienced Customer Service Team Managers who thrive off being people centric, working collaboratively and helping to develop their agents.
Customer Service Team Manager duties:
•Lead and motivate your team on a day-to-day basis to do the right thing for both the customer and the business.
•To coach and develop staff to successfully meet and improve upon key performance indicators and personal objectives.
•To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
•To support the recruitment process, acquire the most suitable caliber candidate for the role, promoting an excellent brand image.
•Accountable for delivering against Service Levels and other Key Performance Indicators.
•Delegate tasks to your peers with clear expectations on a daily, weekly and monthly basis.
•Develop great relationships with all of the colleagues you will need to work with across our business.
•Ensure Quality Assurance is delivered consistently to high standards.
•To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
Customer Service Team Manager benefits:
•32 days holiday
•Excellent opportunity for progression
Are you interested in knowing more about this Call Centre Team Manager role?
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.