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Customer Service Advisor

  • Location: Stoke-on-Trent, United Kingdom
  • Salary: £20,000 pa per year
  • Job Type:Permanent

Posted 7 days ago

  • Sector: Front-Line Talent
  • Contact: Sammie Brierley
  • Expiry Date: 10 October 2021
  • Job Ref: SB/17997

Monday-Friday 8.30am-5.30pm

Are you a Customer Service Advisor who provides world class customer experiences? If so, we’d love to hear from you.

This is an exciting opportunity to join a vibrant team of Customer Service Advisors. We’re looking for enthusiastic Customer Service Advisors who are strong communicators, proactive, put customers first, enjoy working in a fast-paced environment and can use their initiative to meet and exceed customers’ expectations.

Key Responsibilities

•The Customer Service Advisor will provide a best-in-class telephony/online digital service offering to our business customers delivering ‘Right First Time’ approach and great customer outcomes in line with our company values

•To hold good quality conversations with our customers, across a variety of platforms ensuring the customer is at the heart of every action taken

•To ensure all enquiries are handled in an efficient and customer focused way, providing the customer with a friendly and professional service and accurately recording content of all customer interactions for future reference on their account.

•To identify, acknowledge and record customer dissatisfaction and complaints and escalate to Team Leader if unable to resolve

•To Identify opportunities and drive improvements and efficiencies within operational processes, with the aim to improve service delivery and the overall customer journey


•Exceptional interpersonal communication skills both verbal and written

•Ability to accurately record customer issues/conversations accurately on the relevant system

•Demonstrate strong negotiation and influencing skills to achieve customer and business focussed outcomes

•Be able to manage role responsibilities with minimal supervision, identifying the need for support when required

•Motivated, energetic, driven work ethic, organised, compassionate and flexible with a ‘can-do’ attitude

•Ability to work in a fast-paced, target focused environment and deliver personal and team objectives

•Confident, responsive, and resilient: able to handle challenging conversations and support customers who need extra support

•Solid working knowledge of Microsoft office

•GCSE Grade C or above in English

Interested in knowing more about this Customer Service Advisor role?

Click APPLY & I will be in touch immediately.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.