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Customer Insight Manager

  • Location: United Kingdom
  • Salary: 70,000 per year
  • Job Type:Permanent

Posted over 2 years ago

  • Sector: Customer Contact
  • Contact: Natasha Copitch
  • Contact Email: ncopitch@merje.com
  • Expiry Date: 27 November 2021
  • Job Ref: NC/18223

​This role sits within the Customer Insights team. The Customer Insights team are responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers. They will work with clients to develop data strategies that make best use of customer data to drive impact and improve the reputation and efficiency of the Insight function within a business.

This client facing role focuses on building and leading teams of consultants and technology teams to win, design and deliver digital, data & analytics driven solutions for our clients.

Key Responsibilities

• Lead a team of multidisciplinary professionals to deliver high quality data & analytics solutions, including commercially highly relevant recommendations

• Manage and oversee programmes underpinned by Medallia and be comfortable identifying trends and strategic opportunities within large sets of data

• Build new and maintain client relationships to ensure continued success on often long standing engagements of at least 2 years

• Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses

• Identify efficiencies in the processes and proactively seek to improve business best practice

• Support the Customer leadership team together with Consulting Market Leaders to build and action Go-To-Market plans within their industry, focussed on target clients

• Coach and develop between 4 and 6 junior team members during projects and as part of the wider Customer team

Skills and experience

• From a consulting or agency background with experience in a senior insight, data, analytics or complex project delivery and account management roles

• Strong familiarity with Medallia with experience of leading workstreams that are underpinned this software

• Ability to lead teams to identify and deliver high quality solutions for clients grounded in data strategy, data visualisation, analytics, data engineering or quantitative customer insights.

• Ability to identify the strategic opportunities arising from key trends in clients’ customer data and convert these into revenue generating engagements

• Identifying new business opportunities and leading bid teams to win revenue for a business

• Senior level stakeholder engagement and management, including maintaining client relationships

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