Customer Collections Advisor
Monday – Friday 9am-5pm, Full Time, Permanent
£20500 Annual Salary + Monthly Commission
No Sales (£800 Average Bonus p/m)
Location: Denton, Manchester
Do you have 12 months recent on the phone experience?
Are you looking to Progress and take your career further?
Collections Advisor Role:
We have a fantastic opportunity for a Customer Collections Agent to join a frindly and profgessional team. As a Customer Collections advisor, you will be dealing with inbound calls from the Customer who are looking for support and assistance paying off outstanding payments. We are looking for people with excellent listening skills, people who are strong communicators and can show empathy and really understand the customers situation.
This is a great opportunity for someone which offers excellent earning potential and there’s NO SALES INVOLVED. If you enjoy helping people and you are money hungry then this is a great opportunity for you!
Collections Advisor Duties:
· Individuals who are confident with dealing with difficult conversations and vulnerable customers over the phone.
· Building rapport/relationships with your customers and clients.
· Good attentions to details - Entering accurate records of customer conversations into customer Database.
· Following the process and guidelines that fall in line with company Regulations.
· Achieving personal and team targets in a contact centre environment.
· Correctly entering customer payment details into systems – ensuring these are entered accurately first time round.
Collections Advisor Benefits:
· Free Parking
· Fully Paid Training
· Progression Opportunities
· 28 Days Holiday entitlement (including Bank Holidays)
· Pension Scheme
· Annual Events
· No Weekends