F/T 35 hrs per week (7 hrs per day)
12 month FTC
Your new role:
Do you have 6 months+ financial services experience
Do you love providing an excellent customer service and going the extra mile for your customer?
Are you available to start on 23rd November?
If you answered “yes” to the above questions, then we may have the perfect opportunity for you as a credit support customer executive based in our stylish Leeds city centre offices
We’re at our best when we have something to drive us forward, a belief that underlines who we are and what we do. Our Purpose. We want to make people happier about money.
During these unprecedented times, we know some of our customers will be worrying about their finances so we’re looking for Customer Support Associates to bolster our existing team to ensure we can meet their needs. We’re seeking passionate, empathetic individuals to provide a first class service and willing to do whatever it takes to make our customers Happier about Money.
The successful candidate will be naturally curious, and willing to go the extra mile to provide our customers with the support they need. You’ll provide a red hot service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs. You can expect customers to be worried about their hard earned cash so you’ll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy.
What you’ll be doing
Contacting our customers to discuss their financial situation
Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams
Where necessary working to defined processes managing cases through the courts to recover monies owed.
Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience
As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.
Skills:
It's essential you have:
Excellent communication and listening skills
Ability to empathise coupled with strong negotiating skills
General ability to impress with your professional manner and actions
Flexible working to suit customer needs and business demands.
Face to face or telephone based customer experience
A great attitude and desire to exceed our customers' expectations
Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.