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Commercial Account Handler

  • Location: Warrington
  • Salary: £25,000 pa per year
  • Job Type:Permanent

Posted about 2 months ago

  • Sector: Customer Contact
  • Contact: Peter Smith
  • Contact Email:
  • Expiry Date: 07 July 2021
  • Job Ref: PSM/17574

Your new role:

We are currently looking for a Commercial Account Handler, who can develop successful and profitable relationships with clients, insurers and suppliers. Facilitating the efficient handling of all commercial insurance policies and help to make a significant contribution to a quality focused customer service.

The ideal candidate will have demonstrated experienced and a proven track record within an insurance/financial services background. You will thrive within a busy and demanding environment and be a true team player who welcomes a challenge.

Key Responsibilities & Duties

  • Responsible for developing and maintaining effective relationships with clients, insurers and other company contacts.
  • Proactively promote relevant products and services through sales campaigns and outbound engagement through appropriate means
  • Take ownership of the day to day contact and queries received
  • Assist the business in winning, growing and maintaining the client base
  • Develop and maintain effective relationships with clients, insurers, professional and other company contacts
  • Identify opportunities to develop and enhance relationships with account to ensure extraction of the maximum commercial value
  • Attend client / site visits as appropriate
  • Network, market and develop new business opportunities where possible
  • Liaise and work closely with the internal handlers to provide excellent levels of customer service and quality
  • Negotiate with insurers
  • Manage correspondence
  • Escalate any queries as appropriate
  • Other duties and responsibilities that may be assigned from time to time.

Skills & Personal Attributes:

  • Strong commercial insurance background
  • Principles and practice of insurance and their application
  • Arbitration and the role of the Ombudsman
  • FCA Compliance Procedures and requirements relating to the handling of insurance
  • Policy wordings and covers of all classes of insurance dealt with
  • Data Protection Act
  • Money Laundering Rules
  • Numerate
  • Excel skills
  • Strong analytical skills and attention to detail
  • Excellent organisation and time management


  • Computer literacy
  • Inquisitive nature and not afraid to challenge
  • Proactive with ability to act on initiative
  • Flexible and adaptable attitude


Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.