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Collections Agent

  • Location: Sheffield
  • Salary: £26,000 per year
  • Job Type:Permanent

Posted 25 days ago

  • Sector: Front-Line Talent
  • Contact: Natasha Goldstone
  • Contact Email: ngoldstone@merje.com
  • Contact Phone: 0161 883 2740
  • Expiry Date: 17 July 2024
  • Job Ref: NG/11839

Collections Agent

Sheffield

£23,000- £26,000

My client is looking for a Collections Agent who will be responsible for making and receiving telephone calls from businesses and individuals to recover outstanding debts. Handling difficult conversations in a sensitive and professional manner with customers over the telephone.

The successful candidate will be working shifts between 8am to 8pm - Monday to Friday, in an open plan, contact centre environment – achieving personal and team targets. The role requires clear and confident communication skills, both writing/data entry and over the telephone, and the ability to work to targets. The successful candidate will have previous experience working in a call centre or credit control type role, be happy to make outgoing telephone calls to customers, and have strong problem-solving abilities.

Key Responsibilities:

  • Making and receiving telephone calls with customers to arrange payment of outstanding debts

  • Handling difficult conversations in a sensitive and professional manner with customers over the telephone

  • Entering accurate records of conversations and payment agreements into a customer database

  • Following processes and guidelines regarding debt collection

  • Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Required knowledge and experience:

  • Previous experience working in a call centre or credit control type role

  • Clear and confident communications skills – both writing/data entry and over the telephone

  • Comfortable working to targets – earning more money based on achievements

  • Strong IT skills – ability to pick up different technologies and systems quickly

  • Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations

If you have the required experience and would like to work for a leading debt recovery company in the UK, please apply now.

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Applicants must be located and eligible to work in the UK without sponsorship.
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