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Collections Agent (2 days Working from Home per week)

  • Location: Manchester
  • Salary: £22,000 - £28,000 DOE per year
  • Job Type:Permanent

Posted 28 days ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Expiry Date: 21 May 2022
  • Job Ref: LW/18767

Start Date: ASAP

Hours: 37.5 hpw, Mon – Fri 9am – 5.30pm

Have you had 12 months previous and recent Collections experience?

Do you have experience of dealing with vulnerable customers within a Collections role?

Would you like a Collections job in new and modern offices, in the heart of Manchester City Centre?

If you answered “yes” to the above questions, continue reading to find out more about these truly AMAZING Collections jobs, located in our fabulous, modern offices in the heart of Manchester City Centre…

Your Collections Job:

• Identifying the reasons why customers are unable to maintain their loan repayments

• Negotiating payment plans that are appropriate to the customer’s circumstances

• Take ownership of accounts in arrangement to bring the account out of arrears

• Treat each customer as an individual

• Contacting customers who have had bounced / cancelled CPA payments

• Providing service and support to our customers via all contact channels

• Advising our customers on all types of queries

• Updating our systems, making sure you attend to every detail and record all conversations with 100% accuracy

• Following the correct processes to make sure our customers are safe

• Living and breathing our values and being a great team player

• Identifying customers who are in vulnerable situations and helping them with the steps they can take