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Call Centre Advisor

  • Location: Manchester
  • Salary: £19,000 - £28,000 per year
  • Job Type:Permanent

Posted 20 days ago

  • Sector: Customer Contact
  • Contact: Sammie Brierley
  • Contact Email: sbrierley@merje.com
  • Expiry Date: 12 December 2021
  • Job Ref: SB/18310

Call Centre Advisor

£19,000 + bonus (£28,000 OTE)

Full Time & Part Time Available!

Monday – Friday

Ashton Under Lyne

Do you have experience in providing excellent customer experience journeys?

Are you looking to progress your career with a growing company?

We are currently searching for multiple hard working Call Centre Advisors to step forward and join a very customer focused team based in Denton, Manchester.

As part of our growth plans, we are looking to strengthen our team based from offices in Manchester – at present, we employ over 450 people, in debt recovery, throughout the UK.

 

We are searching for strong communicators, candidates who enjoy working in a fast paced working environment. You will be predominantly receiving inbound calls from customer to help them arrange payment plans for their outstanding debts.

 

Call Centre Advisor duties:

                     Receiving inbound telephone calls from businesses and individuals to recover outstanding debts.

                     Handling difficult conversations in a sensitive and professional manner.

                     Entering accurate records of customer conversations into the customer database.

                     Following processes and guidelines regarding debt collection.

                     Achieving personal and team targets in a contact centre environment.

                     Accurately entering customer payment details into systems - ensuring these are entered correctly first time around.

 

The ideal Call Centre Advisor:

                     Previous experience within a fast paced telephone-based role.

                     You will have a positive telephone manner and assertive negotiation skills.

                     Previous knowledge and experience with collections/debt recovery is a bonus but not essential.

                     You must also be a great communicator and have confidence when dealing with conflict.

                     We are looking for somebody with strong work ethics and enjoys working in a fun environment.

 

Fully paid training will be provided for all successful applicants.